6/10 Satisfaisant
Lisa C.
17 nov. 2023
Les points forts : Propreté
Rough start
The poperty is clean and is comfortable. Unfortunately our first night, we arrived later in the evening around 10 oclock because our plane was later. The place should have been available from 3 on. We were both tired and just wanted to go to sleep. When we arrived there was no parking to be found. We had to park two streets over. When we found the lock box outside the unit we could hear lots of noise inside. We found a young man sitting on the couch watching tv. He had food everywhere and he didnt appear to know why we were there. This was a bit unsettling. So we left and called the management number. I put it o speaker so my husband could hear. When dealing with customers that had already paid, you need to be apologetic from the beginning. This women kept turning it on us and saying how she was sure we wete at the wrong unit. This took 45 min to get sorted out. She finally apologized for the inconvenience. We had to find a hotel and no one offered to pay for that. They reimbursed one night for the unit. I finally got a text message at 10:30 the next day saying the unit was ready. Once we got into the unit it was fine. It had all the amenities. But parking proved to be a problem the whole time we were there. We noticed there was a car parked in a covered back alley parking. I would suggest you let your guests park there when the unit is being used. When someone has to park two streets over that is frustrating especially when you advertise parking in front of the house.
Lisa C.
Séjour de 3 nuits en novembre 2023