Hall
Vérifier la disponibilité

Avis sur Comfort Inn & Suites Van Buren - Fort Smith

2.5 out of 5
Comfort Inn & Suites Van Buren - Fort Smith
1633 N. 12th Court, Van Buren, AR

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 346 avis sur 683." "
Note des voyageurs de 8 (Bien), d’après 225 avis sur 683." "
Note des voyageurs de 6 (Satisfaisant), d’après 63 avis sur 683." "
Note des voyageurs de 4 (Médiocre), d’après 29 avis sur 683." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 683." "

8,8/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and quiet.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Spate

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, comfortable easy to get to shopping and food nearby
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kim

Voyage en famille
Les points forts : Propreté et personnel et service
Property was nice. I saw nothing extraordinary but very clean. Front desk personnel was very accommodating and had a nice smile. A little noisy from footsteps above but not hotels fault.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Morris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Pauline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice stay good breakfast
Séjour de 1 nuit en mai 2024

8/10 Bien

Rick

Voyage en couple
Les points forts : Équipements
Desk clerks were outstanding. Extremely pleasant. Room was clean and comfortable. I recommend.
Séjour de 1 nuit en avril 2024

10/10 Excellent

jesse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great
Séjour de 1 nuit en avril 2024
Réponse de Mike Patel le 17 avr. 2024
Dear Jesse,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 Satisfaisant

Jessica

Les points faibles : Propreté
Towels and wash cloths has make up on them.
Séjour de 1 nuit en mars 2024
Réponse de Mike Patel le 11 avr. 2024
Dear Jessica, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Bien

Zack

Séjour de 1 nuit en mars 2024
Réponse de Mike Patel le 11 avr. 2024
Dear Zack,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 Satisfaisant

Jobie Levi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Mike Patel le 11 avr. 2024
Dear Jobie, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Bien

Candace

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our stay at Comfort Inn & Suites
We had 6 rooms in our party We found the hotel very clean and beds were comfortable. The fragrance the hotel was using was a little too strong in the lobby. The ice machine made beeping noises through the evening until we took it upon ourselves to unplug it for some quiet. Breakfast foods were barely adequate. Would've liked to have seen bacon instead or thoroughly cooked sausages. Milk cartons were not offered and the milk in the pitcher was lukewarm. Juice seemed watered down. Self made waffles was the best! Syrup could've been warmed.
Séjour de 2 nuits en février 2024
Réponse de Mike Patel le 11 avr. 2024
Dear Candace, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Air Freshener Musty Smell
Very strong air freshener smell in the front lobby. I instantly thought they were trying to cover something over and I was right. We got to the second floor and were hit with a very musty smell as soon as the elevator doors opened. The musty smell continued in the rooms. It is the sort of smell that comes from a prior water leak that soaked into something they couldn't clean. We only went on the 2nd floor so don't know if the musty smell is on the other floors. Hotel has obviously been recently renovated and in general was in good condition. The rooms were as you would expect for a comfort suites and were fine other than the smell. I didn't even attempt breakfast as the air freshener smell in the lobby was over powering. Until they get the smell fixed I wouldn't stay there again. Once it is fixed it would be a great hotel.
Séjour de 1 nuit en février 2024

2/10 Horrible

Noe

Séjour de 1 nuit en février 2024
Réponse de Mike Patel le 11 avr. 2024
Dear Noe, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

mobileCare

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This appeared to be a new hotel. It was very clean, and up to date. The staff was friendly and helpful. The breakfast was good and therevwas plenty of variety. I would stay here again.
Séjour de 2 nuits en janvier 2024
Réponse de Mike Patel le 29 janv. 2024
Dear Customer,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Melanie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice and clean. Staff all very friendly and helpful. I have been staying 4 days week at a time and never an issue.
Séjour de 4 nuits en janvier 2024
Réponse de Mike Patel le 29 janv. 2024
Dear Melaine, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Robin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly and efficient. Room was comfortable, shower was awesome.
Séjour de 1 nuit en janvier 2024
Réponse de Mike Patel le 29 janv. 2024
Dear Robin, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Melanie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Mike Patel le 8 janv. 2024
Dear Melaine,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

PATRICK

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Travelling back to Phoenix and did overnight stay here
Séjour de 1 nuit en décembre 2023
Réponse de Mike Patel le 5 janv. 2024
Dear Patrick, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us.Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Melanie

Voyage d’affaires
Séjour de 2 nuits en décembre 2023
Réponse de Mike Patel le 5 janv. 2024
Dear Melaine, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us.Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Joseph

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LOTS OF WIDE SPACES......very important if one is traveling with a trailer, which, this trip, I am. Very polite professional staff.
Séjour de 1 nuit en décembre 2023
Réponse de Mike Patel le 3 janv. 2024
Dear Joseph, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Sara

Voyage en famille
Great stay
Séjour de 2 nuits en décembre 2023
Réponse de Mike Patel le 22 déc. 2023
Dear Sara, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Brenda

Séjour de 2 nuits en décembre 2023
Réponse de Mike Patel le 5 janv. 2024
Dear Brenda, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us.Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

8/10 Bien

Kim

Séjour de 1 nuit en novembre 2023
Réponse de Mike Patel le 22 déc. 2023
Dear Kim, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Diedre, Colorado Springs

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Well cared for and very comfortable.
Séjour de 1 nuit en novembre 2023
Réponse de Mike Patel le 29 nov. 2023
Dear Diedre,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued Choice Privileges Gold members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Melanie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de Mike Patel le 19 déc. 2023
Dear Melaine, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Daryl

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome staff. Great service.
Séjour de 8 nuits en novembre 2023
Réponse de Mike Patel le 21 nov. 2023
Dear Daryl,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Cheryl

Comfortable
Séjour de 1 nuit en novembre 2023
Réponse de Mike Patel le 21 nov. 2023
Dear Cheryl,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith.We sincerely appreciate and value your feedback as a member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

2/10 Horrible

Jadea

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Save yourself the headache and choose other accommodations. For starters the elevator didn’t work, the rooms do not look like photos and need repairs. During check in we were given a key card that didn’t open the room door and after multiple trips to the front desk she finally let us in with the master key and told us we would have to come to the front desk each time to enter our room. The morning of check out the power went out and the staff didn’t even come knock the door of the guest absolutely no communication. Highly recommend you avoid this hotel. If you’re charging $125 per night for a room then your accommodation need to match it.
Séjour de 1 nuit en novembre 2023
Réponse de Mike Patel le 16 nov. 2023
Hello Jadea,Why are you complaining about the elevator since you were assigned to the first floor? FYI, the room is way better than the photos and the hotel is in good condition. Looks like you don't know how to use the hotel keys. This morning again you came for the new key and I gave it to you, and it's working perfectly. The power outage affected the whole town for 10 minutes. So long story short, you have been checked out and asked by Expedia to give a full refund while you have spent a whole night/day at the hotel. Our front agent denied the request for the refund and then you have written a negative review at the Expedia portal. Plus you haven't paid any amounts to the hotel.

4/10 Médiocre

Andrew

Séjour de 1 nuit en novembre 2023
Réponse de Mike Patel le 10 déc. 2023
Dear Andrew,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe, clean, great location.
Séjour de 1 nuit en novembre 2023
Réponse de Mike Patel le 16 nov. 2023
Dear Laura, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Mike Patel le 16 nov. 2023
Dear Scott, We would like to thank you for taking the time to complete our online survey . Feedback is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

2/10 Horrible

Estela

Séjour de 1 nuit en novembre 2023
Réponse de Mike Patel le 10 déc. 2023
Dear Estela, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

8/10 Bien

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Mike Patel le 16 nov. 2023
Dear Daniel, We would like to thank you for taking the time to complete our online survey . Feedback is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had to book a room at 12am and the front desk worked it out so we could sleep. Thank you!
Séjour de 1 nuit en novembre 2023
Réponse de Mike Patel le 6 nov. 2023
Dear Edward, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Mike Patel le 25 oct. 2023
Dear, Richard,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. As a Choice Privileges Platinum member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

6/10 Satisfaisant

Ana

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
2 night stay
The moldy smell in the room was disappointing. Everything else was good. Receptionist were very friendly.
Séjour de 2 nuits en octobre 2023
Réponse de Mike Patel le 22 oct. 2023
Dear Ana, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges Platinum member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Larry

Séjour de 1 nuit en octobre 2023
Réponse de Mike Patel le 16 nov. 2023
Dear Larry, We would like to thank you for taking the time to complete our online survey . Feedback is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Wayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Mike Patel le 22 oct. 2023
Dear Wayne, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. As a Choice Privileges Platinum member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Barry

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Mike Patel le 22 oct. 2023
Dear Barry, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. As a Choice Privileges Platinum member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Vincynt

Séjour de 1 nuit en octobre 2023
Réponse de Mike Patel le 31 oct. 2023
Dear Vincynt, We would like to thank you for taking the time to complete our online survey. Your feedback is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Kenneth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff and comfortable room.
Séjour de 1 nuit en octobre 2023
Réponse de Mike Patel le 3 oct. 2023
Dear Kenneth,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Ruth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was very clean and had a walk-in shower. Which was so much better than a tub. Breakfast was ok with both hot and cold.
Séjour de 1 nuit en septembre 2023
Réponse de Mike Patel le 3 oct. 2023
Dear Ruth,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Barry

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Mike Patel le 29 sept. 2023
Dear Barry, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

4/10 Médiocre

Tari

Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Key didn’t work and has to go up and down twice with luggage. Inconvenient. Smell was overpowering. Inside my room: Dropped my earring and it fell under the bathroom vanity. Found a part of a Jean pant and a roach. In the bottom drawer of the Dressor was a pair of white dirty socks. I put a note on the door to not disturb and they went in anyway and cleaned. Made me uncomfortable. Also, couldn’t lower temperature below 65.
Séjour de 4 nuits en septembre 2023
Réponse de Mike Patel le 29 sept. 2023
Dear Tari, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us .We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

6/10 Satisfaisant

John

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
More than a few hairs in room, bathroom, and bed.
Séjour de 1 nuit en septembre 2023
Réponse de Mike Patel le 14 sept. 2023
Dear John, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. On behalf of our entire team, I would like to apologize for failing to exceed your expectations We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Why don't you bring under the front desk attention? Elsewhere agents will switch the room. We hope for an opportunity to properly host you in the future. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Kathryn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Mike Patel le 14 sept. 2023
Dear Kathryn, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Connie

Voyage en famille
Les points forts : Équipements
Loved the arrangement of room especially the bathroom
Séjour de 1 nuit en septembre 2023
Réponse de Mike Patel le 12 sept. 2023
Dear Connie,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Martha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to reach from the interstate.
Séjour de 1 nuit en septembre 2023
Réponse de Mike Patel le 12 sept. 2023
Dear Martha,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Nancy

Séjour de 1 nuit en août 2023
Réponse de Mike Patel le 12 sept. 2023
Dear Nancy,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Mike PatelGeneral Manager

10/10 Excellent

Leslie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room great, breakfast could be better.
There is a weird strong perfumy smell when you enter the lobby and kind of a humid smell in the hallways, but room was great, everything nice and clean, bed is so comfortable, pillows are heavenly. Breakfast is so-so; we got there 30 min. before it ended and there was very little egg left which was very dry and the minute breakfast time ended, the juice machines were turned off, like saying, leave, you're done.
Séjour de 1 nuit en août 2023
Réponse de Mike Patel le 12 sept. 2023
Dear Leslie,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith.We sincerely appreciate. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith