The natural environment is very good and comfortable. Check-in is convenient and fast. I like the weekend programs very much, but the cleanliness of the rooms needs to be improved.
Ceiling fan was not working called customer service through walkie talkie and right away they said no they couldnât do anything. So we went to reception and talked to manager. She said she couldnât do anything about it and she said that all the fans in all the tents didnât work. She kept lying and told us three different things.
She did offer us a free pizza though.
And finally she said she would call the main bosses in the morning to see how they could accommodate us, but honestly I donât think she called., and supposedly she said they got mad at her for offering us a free pizza.
Definitely never staying here again her customer service was not good and she even rolled her eyes.
Almost all their outdoor activity merchandise is outdated or broken.
The rest of the staff was nice and restrooms were kept clean. Location was nice.
2 sides of the property. We stayed on the side next to the poop and recreational area. Lots of pine trees and shade. The other side is desert side and further. There's no shade there. We got the tent without bathroom wish it was closer to the restroom. No wifi at tenta only in common area. Overall we enjoyed our stay and will b back.
Staff members were incredible. This place is great to get away and wind down for the weekend! Definitely family friendly. I do wish some campsite events were shifted towards adults. Overall would highly recommend.
My only complaint is not being able to drive your vehicle to your hut to unload your gear. And we had to lug it up hill. I feel they should make access for vehicles at the huts. We were worn out after unloading the car and my husbands electric wheelchair wouldnât make it up hill with the sandy conditions.
Our tent was covered in dog hair. The floor, the dishes, we even found hair in our food. The floor wasnât swept well and linens did not smell clean. Very disappointing. We asked for additional blankets and when we received them & they smelled like dog. It was very unpleasant. Also, the electricity on the tent went out, the staff came and turned it on, unfortunately it went out again. Besides the power outage, the dog hair everywhere and linens that smelled like dog, all of the staff were very pleasant, great scenery, and the grounds were kept well. Pool area, & bath houses were nice and clean.