6/10
Not what we've come to expect from this or competing site. Trash left in one of the chairs and under another chair. The signs say to leave shoes at the door, but my kids feet were still black from walking around barefoot for about 1 hr inside. The first glass I pulled out form the cabinet was dirty (the rest were fine). Dishwasher didn't work, and we had to flip breakers to finally get it going. Master shower had a catch drain over it. Water backed up in the shower, and when we removed it (it just sat over the drain) the drain below was disgusting and clogged. Clock on the wall doesn't even work. No soap dishes in bathrooms, so soap made a huge mess on the counter. Dining room table is barley higher than the chairs, so it's really uncomfortable to eat at. Windows were all unlocked upon arrival. The breaking point came when I almost fell into the bed when I sat in the middle at the foot of the queen bed. I felt under it, and there was nothing there... no support! Thankfully there was another bed I put my kiddo in. King was the same. There was no fitted sheet, only a flat sheet, and it was too small to tuck in, so it wouldn't stay put. We pulled the mattress off and rearranged slats to support the bed. We notified them, asked for a fitted sheet. They did offer to come look at it, but we didn't want someone there while we were not there. They said resorts no longer use flat sheet... but it's not at a resort! Will never stay with this company again!
Rachael F.
Séjour de 4 nuits en juillet 2024