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Avis sur Best Western Heritage Inn

2.5 out of 5
Best Western Heritage Inn
1420 E Monte Vista Ave, Vacaville, CA

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 215 avis sur 820." "
Note des voyageurs de 8 (Bien), d’après 246 avis sur 820." "
Note des voyageurs de 6 (Satisfaisant), d’après 151 avis sur 820." "
Note des voyageurs de 4 (Médiocre), d’après 101 avis sur 820." "
Note des voyageurs de 2 (Horrible), d’après 107 avis sur 820." "

7,4/10

Propreté

7,8/10

Personnel et service

7,2/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

bernard, Alsace

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bon rapport qualité/prix
Très grande chambre propre avec tout le nécessaire. Deux lavabos dans différentes pièces. Bien situé avec commerces et restos autour. Bon petit déjeuner mais la salle un peu petite.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pratique d'accès. lits très confortables, propreté des lieux .... En 2011 j'y suis déjà venue avec un groupe de plusieurs personnes et revenue en 2013, où nous étions 7 personnes à y passer la nuit. Bien sûr, il s'agit chaque fois que d'une nuitée, afin de poursuivre notre trajet.

8/10 Bien

Larry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is convenient, it is located near the shops, restaurants and close to the freeway. Breakfast was very good. Small refrigerator was making noise and it was little disturbing during the night. Otherwise, everything was pretty good.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Alison, Knoxville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved everything about this property. That staff was great, the condition of the property was great. The pool was nice. Great location to all the things you could possibly need. Would stay here again.
Séjour de 5 nuits en mai 2024
Réponse de monse le 20 mai 2024
Thank you for completing the survey regarding your recent stay at our property Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

james

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice people & property
Séjour de 4 nuits en mai 2024
Réponse de monse le 20 mai 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet, convenient and friendly staff
Séjour de 1 nuit en mai 2024
Réponse de monse le 20 mai 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Dillon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the free breakfasts
Séjour de 3 nuits en mai 2024
Réponse de monse le 22 mai 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback

6/10 Satisfaisant

Heidi

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This place is in serious need of structural updates. We had a second floor room and could feel the floor boards move beneath the carpet. The walls need better sound proofing…we could hear everything in the next door room and the traffic from the freeway. We got locked in our room because the deadbolt latch froze in the locked position. It took finagling and got it undone. Kids running on the second floor balcony outside room at midnight and people outside the doors smoking pot and talking loudly on their speaker phone. I know the last two are beyond the hotel’s control but it just added to the disappointment of the stay.
Séjour de 1 nuit en mai 2024
Réponse de monse le 7 mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Horrible

Jennifer

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dirty room, unsafe parking lot.
Séjour de 1 nuit en avril 2024

8/10 Bien

Samuel, Fremont

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
everything was great except for the room right next to us were constantly talking outside our door and coming in and out all night.
Séjour de 2 nuits en avril 2024
Réponse de monse le 7 mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Karen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean and quiet.
Séjour de 1 nuit en avril 2024

8/10 Bien

peter

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The rooms were clean and spacious, and the motel was centrally located to restaurants and shopping. Both clerks I dealt with were exceptionally friendly, competent, and helpful. The overall property is slightly worn and dated, but, again, was very clean. Overall, I was happy with the hotel and would stay there if I’m ever back in Vacaville.
Séjour de 2 nuits en avril 2024
Réponse de MONSE le 7 mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Horrible

Eliana

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff was terrific and the room was clean but the noise was terrible! We stopped here mid road trip to get some sleep but that was not what we got. The fridge made a weird, annoying noise and we had to unplug it. The walls, windows, and door were paper thin and we heard everything all night long. People talking, walking around and up/down the stairs, someone coughing next door, the car doors, the car alarms, the traffic. It was the absolute worst!
Séjour de 1 nuit en avril 2024
Réponse de monse le 8 avr. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Morgan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is amazing, we have been staying at this hotel every month on our trips since August of 2023. We choose this hotel because of the staff. The hotel itself may be a little outdated and could use some upgrades but it's always clean, the breakfast is great and the staff is always friendly, smiling and helpful.
Séjour de 3 nuits en avril 2024
Réponse de monse le 8 avr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Médiocre

Nicole

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There no hot water and bugs air Conditioning was too high to reach and how do you stick to turn it on?
Séjour de 2 nuits en mars 2024
Réponse de MONSE le 1 avr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Bien

Matt

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et personnel et service
Our room was outdated and some permanent stains/ damage were inside the room on ceiling, walls and carpet. room layout was interesting, floor was creaky and Parking was tight. BUT, staff were really great and friendly working with what they got. cars were safe and so was my family. for what it was, it was ok and good for the price.
Séjour de 1 nuit en mars 2024

2/10 Horrible

Shannon

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Upon entering the room, there was a smell of sewage and smoke. Going into the restroom it was full of flies. Front desk was helpful as we returned immediately to inform her of the conditions of the room. She was able to refund our room fee.
Séjour de 1 nuit en mars 2024
Réponse de Alfonso le 27 mars 2024
We apologize for the inconvienence. Your reply is very important to us.

10/10 Excellent

Jose

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy access to the freeway
Séjour de 2 nuits en mars 2024
Réponse de monse le 19 mars 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A few more handicapp parking spots would've been great. It's a little tight getting into a parking spot, but doable. Excellent staff; great room for the money; convenient to get to; all the great things one looks for.
Séjour de 2 nuits en mars 2024

2/10 Horrible

Kaitlyn

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
You can hear everything outside your room. You can hear neighbors talking & moving things next door. You can hear people walking passed your room. You can even hear a plastic bag rustling outside the room. You can hear the highway from the bathroom. There was a crack found at the bottom corner of the door frame which was most likely the source of bugs coming in. Bathtub was not clean. Had stains
Séjour de 2 nuits en février 2024
Réponse de Alfonso le 10 mars 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 7074488453.Sincerely,Alfonso EscalanteGeneral ManagerBest Western Heritage Inn

6/10 Satisfaisant

Sean

Séjour de 1 nuit en février 2024

10/10 Excellent

Christine

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super friendly staff , amazing breakfast and very close to shopping areas very convenient! Will book again !
Séjour de 1 nuit en février 2024
Réponse de Steve le 19 févr. 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bien

Tami M.

Séjour de 2 nuits en février 2024

8/10 Bien

Reymundo

Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Marilyn

Voyage en famille
Les points forts : Personnel et service
Séjour de 4 nuits en février 2024
Réponse de monse le 6 févr. 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Médiocre

Bijan

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

David

Voyage d’affaires
Our stay was very comfortable. Staff is very friendly. Breakfast is good. We will always stay here whether it be for business or family pleasure. We highly recommend this hotel
Séjour de 2 nuits en janvier 2024
Réponse de MONSE le 29 janv. 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 7074488453.

2/10 Horrible

Porscha

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de MONSE le 22 janv. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Artie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de MONSE le 9 janv. 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dillon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de MONSE le 8 janv. 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dollie M

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We always enjoy our stay here In Vacaville California. Staff are always so kind. Karla is amazing she is the cook. Always so kindhearted and thoughtful. Keep up the great job.
Séjour de 2 nuits en janvier 2024
Réponse de MONSE le 8 janv. 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bien

Jazmin

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en octobre 2023
Réponse de MONSE le 8 janv. 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Satisfaisant

Jan

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service
Location only
Séjour de 2 nuits en décembre 2023
Réponse de MONSE le 1 janv. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Bien

Zen, San Francisco

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Front desk staff was very courteous.
Séjour de 1 nuit en décembre 2023
Réponse de MONSE le 28 déc. 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Milton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic Choice
Convenient, friendly staff and made stay fantastic. I love the convenience to shopping, financial institutions and the wide variety of activities and restaurants
Séjour de 8 nuits en décembre 2023
Réponse de MONSE le 28 déc. 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Milton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfort, service and staff attentiveness, excellent
Séjour de 4 nuits en décembre 2023
Réponse de MONSE le 28 déc. 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

ALEXANDER

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place is so clean and quiet. The front desk is so accomodating. Will definitely recommemd this place with friends.
Séjour de 2 nuits en décembre 2023
Réponse de MONSE le 26 déc. 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Milton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Service and attentiveness
Staff was fantastic
Séjour de 4 nuits en décembre 2023
Réponse de MONSE le 18 déc. 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Milton

Séjour de 2 nuits en décembre 2023
Réponse de MONSE le 26 déc. 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Matthew

Séjour de 1 nuit en décembre 2023
Réponse de monse le 6 févr. 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable stay! Will come back for sure - Excellent facility and super price!
Séjour de 3 nuits en décembre 2023
Réponse de MONSE le 8 déc. 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Convenient location, but room could be improved
convenient location, but being right next to freeway also means freeway noise that can be heard through the windows and AC/heat unit. Our corner room was spacious with 3 beds, however the shower did not work and since it was by the stairway, it was quite noisy until 1am with people going up and down the stairs. The good parts: check in was easy and breakfast was great with lots of options for food.
Séjour de 1 nuit en décembre 2023
Réponse de MONSE le 8 déc. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Satisfaisant

Valeriy

Les points forts : Personnel et service et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de MONSE le 23 nov. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Bien

Caroll

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en novembre 2023
Réponse de MONSE le 23 nov. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Horrible

Steve

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
this place should be condemned. seriously!
Séjour de 2 nuits en octobre 2023
Réponse de MONSE le 30 oct. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Samantha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de MONSE le 20 oct. 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bien

Marco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de MONSE le 16 oct. 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eddey and staff were very cordial. Only negative was the shower rod was drooping and it was in the way of the bathroom door.
Séjour de 3 nuits en octobre 2023
Réponse de monse le 13 oct. 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very comfortable
Réponse de MONSE le 12 oct. 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bien

Juan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a good stay, room was nice and clean.
Séjour de 3 nuits en octobre 2023
Réponse de MONSE le 10 oct. 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.