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Avis sur Sol y Luna Relais & Chateaux

4 out of 5
Sol y Luna Relais & Chateaux
Fundo Huincho A5, Urubamba, Cusco

Avis

9,8

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 52 avis sur 58." "
Note des voyageurs de 8 (Bien), d’après 5 avis sur 58." "
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 58." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 58." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 58." "

10/10

Propreté

9,6/10

Personnel et service

9,8/10

Équipements

10/10

Infrastructures et conditions de l’hébergement

10/10

Écoresponsabilité

Avis

10/10 Excellent

Isabelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel magnifique respectant l’esthétique local. Un endroit de luxe et de repos parfait après les randonnées à Machu Picchu. Un trésor!
Séjour de 3 nuits en juin 2022
Réponse de Reservations S&L le 16 juin 2022
Dear Isabelle, Thank you so much for taking a few moments to let us know how we are doing. Reading your review was of great encouragement to me personally reminding me why we do what we do. Please visit us again. Kind regards, Claudia Carrillo - Reservations

10/10 Excellent

Patrick, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel, de luxe
L’hôtel est de très grande qualité. Le prix des chambres est en conséquence mais il est justifié. Deux très bons restaurants. Petit déjeuner excellent. Chambre familiale vaste. Personnel attentionné.
Séjour de 2 nuits en août 2019
Réponse de Melissa - Reservations le 24 sept. 2019
Dear guest, We are so delighted to hear that your purchase exceeded your expectations. Please visit us again. We will try our best to once again provide you with the best products possible Kind Regards

10/10 Excellent

Evolution

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great choice
Wonderful place in the Sacred Valley.
Séjour de 1 nuit en janvier 2022
Réponse de reservas le 25 avr. 2022
Dear guest, we are so grateful for your feedback. Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing. Kind regards, Claudia Carrillo Reservations

8/10 Bien

carlos

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo es hermoso Los desayunos un poco limitados en variedad
Séjour de 2 nuits en septembre 2021

10/10 Excellent

Megan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful place
We really enjoyed our time here in early March. The weather was perfect and the food was the best we had while in Peru. We are every meal here and didn’t even venture out. They kept our bags for us when we went to Machu Pichu and david provided great service
Séjour de 2 nuits en mars 2020

8/10 Bien

Valerie

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
A gem in the Sacred Valley
Sol y Luna is one of these unforgettable places! Located in the Sacred Valley, this charming or rather gorgeous property is surrounded by the Andes and benefits from the best climate ever. Not to mention the birds preserve, the flower garden and the attention to every detail possible. It is a gem of a place! Loved my "casita", a round and spacious room, sophisticatedly decorated and appointed with everything one could need to feel pampered. Service was mostly attentive though slightly cold and impersonal. The breakfast spread was out of this world.
Séjour de 3 nuits en décembre 2019
Réponse de Reservas le 4 janv. 2020
Dear Valerie, We are so grateful for your feedback. Your opinion is valuable to us and helps us shape everything that we do. Looking forward to your next visit. Warm regards Claudia Carrillo Sol y Luna - Relais & Chateaux

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were amazing - took the time to check in with you and ask about your stay and if I had any recommendations for them to improve upon. Horses are unexpected, special touch!
Séjour de 2 nuits en octobre 2019
Réponse de Melissa Gutierrez - Reservations le 8 oct. 2019
Dear guest, Thank you for giving us such high marks. It is good to know that our team exceeded your expectations and made your experience memorable during your stay. Looking forward to your next visit

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantástico
Nossa expectativa foi muito além, o lugar é fantástico!! Super recomendo
Séjour de 1 nuit en juillet 2019
Réponse de Melissa - Reservations le 24 sept. 2019
Dear guest, Getting reviews like yours ranks among our favorite things! It will be our pleasure to serve you, once again. Kind Regards

10/10 Excellent

PennX, Los Angeles

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’the service was above and beyond. The room was beautiful and clean. I would stay here again and recommend it to everyone!
Séjour de 3 nuits en juillet 2019
Réponse de Claudia - Reservations le 8 juil. 2019
Dear Guest, Thank you so much for taking the time to write such a nice review. We are so delighted to hear that your purchase exceeded your expectations. Please visit us again. Warm regards,

10/10 Excellent

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gorgeous grounds and rooms, great service, tranquility at its best.
Séjour de 3 nuits en avril 2019
Réponse de Claudia - Reservations le 2 mai 2019
Dear Guest, Thank you very much for your kind words. Please visit us again. Kind regards

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed the breakfast! And the dinner! And the hot water bottles!
Séjour de 3 nuits en mars 2019
Réponse de Carmen- Reservas le 2 avr. 2019
Dear Guest: Thank you for taking time to share your opinion with others. We look forward for your next visit. Best regards.

10/10 Excellent

Ron, Toronto

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simply a beautiful place with superb staff and great food. The guided excursions were excellent.
Séjour de 4 nuits en janvier 2019
Réponse de Carmen- Reservas le 2 avr. 2019
Dear Guest: Thank you for taking time to share your opinion with others. We look forward for your next visit. Best regards.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My second visit to this very special place. I just wish my daughter and I had stayed longer, would have loved to go riding with their wonderful horses. It was an absolute pleasure to stay there, many congratulations to the owner. She has managed to create a unique place in the fantastic Urubamba.
Séjour de 2 nuits en janvier 2019
Réponse de Reservas. le 29 janv. 2019
Dear Guest: Thank you for sharing your experience with us! We are glad to know that you had a great stay. Hope to see you soon once more. Regards, Carmen LLuncor.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2019
Réponse de Reservas le 15 janv. 2019
Thank you very much for such high marks. Please visit us again. Kind regards, Claudia Carrillo - Reservations

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en janvier 2019
Réponse de Reservas le 8 janv. 2019
Dera Guest, Thank you very much for giving us high remarks. Please visit us again. Kind regards, Claudia Carrillo - Reservations

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing stay! Loved our casita and the staff was very kind and responsive.
Séjour de 2 nuits en décembre 2018
Réponse de Reservations le 14 janv. 2019
Thank you very much for your kind review.

10/10 Excellent

Andrea, Mill neck

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2018
Réponse de Andrea Huaman - Reservation Agent le 11 déc. 2018
Dear guest, Thank you for stay with us. We sincerely look forward to serving you time after time. At your disposal,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pure Luxury and Wonderful Service!
The most beautiful property, excellent service. Incredible value for the price! Complete luxury.
Séjour de 3 nuits en novembre 2018
Réponse de Andrea Huaman - Reservation le 28 nov. 2018
Dear Guest, We really appreciate that you took the time to share details about your recent visit to our location. We love what we do, and getting word that we are exactly what you were looking for makes us beyond excited. Please visit us again. It will be our honor and delight to serve you. At your service,

10/10 Excellent

Marcelo Elias

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Imperdible!! Excelente atención del personal
Hermoso lugar!! Un paraíso en medio de las montañas
Séjour de 1 nuit en octobre 2018
Réponse de Andrea Huaman le 10 nov. 2018
Estimado Marcelo, Muchas gracias por su comentario y apreciación hacia nuestro hotel, esperemos que el servicio brindado haya sido de su agrado. Esperamos poder tenerlo de nuevo con nosotros. Cordiales Saludos,

10/10 Excellent

Sean T

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sol y Luna shines
Very nice
Séjour de 1 nuit en octobre 2018
Réponse de Andrea Huaman - Agente de reservas le 11 oct. 2018
Dear Sean, Thank you for taking the time to share your opinion about our hotel. Have a wonderful day! Regards,

10/10 Excellent

Brian, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We stay at Sol Y Luna for two nights. It's a perfect stay after days of Machu Picchu hike.
Séjour de 2 nuits en octobre 2018
Réponse de Andrea Huaman - Reservation Agent le 5 oct. 2018
Dear Brian, When we first read your review we could not help it but smile. We are so happy to hear that we exceeded your expectations in more ways that we could have ever imagined. Please visit us again. It will be our honor and delight to serve you Best Regards,

10/10 Excellent

CLAUDIA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente hotel de luxo com lindas vistas para o Vale sagrado... ótimo para relaxar antes e depois de Machu Picchu! Ótimo serviço, quartos muito aconchegantes e com linda decoração, ótima área comum com linda piscina e jacuzzi! Comida excelente! Só elogios!
Séjour de 1 nuit en septembre 2018
Réponse de Andrea Huaman - Agente de Reservas le 26 sept. 2018
Estimada Claudia, Não podemos começar a dizer como é bom ouvir palavras de encorajamento, apreciação e elogios. Todos aqui se orgulham do que fazemos e é através de feedback como o seu repleto de afirmações e incentivos que renovamos nosso compromisso de sempre dar o melhor de nós. Ao compartilhá-lo conosco, você não apenas incentiva nossa equipe; você nos dá as informações necessárias para se esforçar constantemente para tentar o nosso melhor. Obrigado mais uma vez por nos dar um tapinha nas costas. Nós valorizamos o seu patrocínio e amizade. Por favor, visite-nos novamente. Será nossa honra e prazer em atendê-lo. Saudações

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2018
Réponse de Andrea Huaman - Reservation Agent le 18 sept. 2018
Good Afternoon, We are so grateful for your feedback.We hope you had a wonderful stay with us. We sincerely look forward to serving you time after time. Best Regards,

10/10 Excellent

Aaron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beauty everywhere
Outstanding stay and amazing property!
Séjour de 3 nuits en septembre 2018
Réponse de Andrea Huaman - Reservation Agent le 11 sept. 2018
Dear Aaron, We are so grateful for your feedback! We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. It is good to hear that we were all you expected and more. Our objective is that every customers that walks through our doors is able to have a similar experience. Please visit us again, it will be our pleasure to serve you. Best Regards,

10/10 Excellent

Nancy, Sausalito, California

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Sol y Luna is a little piece of paradise in the beautiful Sacred Valley of the Incas. The casitas were comfortable (a hot water bottle in bed each night quite a treat!), grounds beautiful and meticulously cared for, staff warm and attentive, and the restaurant offerings delicious. Special thanks to Senovio, whose careful driving got us safely to all the sites we wanted to see.
Séjour de 3 nuits en juillet 2018
Réponse de Andrea Huaman - Asistente de reservas le 15 août 2018
Dear Nancy, We really appreciate that you took the time to share details about your recent visit to our location. We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. Your review serves as a confirmation to all of us that our efforts in the selection process are making a difference in the daily lives of our customers It will be our pleasure to serve you. Best Regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2018
Réponse de Claudia le 19 juin 2018
Thank you for taking time to share your opinion with others. Please come again.

10/10 Excellent

D

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
AMAZING!!
I am still on vacation but had to take time to review this hotel. The pictures on Expedia do not do this place justice and I would suggest they update them asap! From check-in to check out this resort was first class. Our "casita" was fully equipped and extremely clean and well taken care of. We had two fireplaces and even our own hot tub! If you are booking, I would suggest booking a casita with a fireplace (we had number 41). The staff went out of their way to make sure we were taken care of the entire time. If there is anything you need they will not hesitate to get it for you. No, there are not activity guides in the room but honestly, it's not hard to pick up a phone and ask the front desk. The food was amazing!!! Try the quinoa soup at the ranch, I'm still drooling over it. All fresh and well thought out menus! The last night of our stay we played cards by the fire in the ranch and they brought us free appetizers! The wait staff are extremely attentive and kind. We never waited for anything whether it be food, bills, drinks. Always amazing over our three-night stay! The grounds are immaculate and the most beautiful gardens I've seen. Very well taken care of and very peaceful. The stables are also a nice touch and fun to visit in the mornings when no one else is around. Overall I would just come back to Peru to stay here. I wish we could've stayed longer! Thanks Petitt and the rest of the staff for making our stay special!
Séjour de 3 nuits en juin 2018
Réponse de Claudia le 19 juin 2018
Dear Guest, When we first read your review we could not help it but smile. Your review serves as a confirmation to all of us that our efforts are making a difference in the daily lives of our customers. Please visit us again, it will be our pleasure to serve you. Warm Regards,

10/10 Excellent

Bruce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Resort in Urubamba
Great place for a quiet stay. Gardens are just lovely and very peaceful. The resort is a little bit out of the town but transport (taxi) was only 10 soles. Transport is very cheap in Urubamba. Staff were very friendly and helpful. Carlos (front office) was extremely helpful in arranging taxi tours with non English speaking drivers.
Réponse de Claudia Carrillo - Reservations le 1 mars 2018
Dear Bruce, Words do not suffice to express how grateful we are for your review. Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service. Please continue to visit us and help us implement a strategy focused on constant improvement Kind regards, Claudia Carrillo - Reservations

10/10 Excellent

CARLOS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel charmoso e super confortavel!
Réponse de Claudia Carrillo - Reservations le 1 mars 2018
Dear Carlos, Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us. We sincerely look forward to serving you time after time. Kind regards, Claudia Carrillo - Reservations

10/10 Excellent

Giancarlo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful place, great food and awesome staff
A super chilled spot to enjoy and relax. The food is great, the staff is great, the food is great and the scenery is incredible
Séjour de 1 nuit en février 2018
Réponse de Claudia Carrillo - Reservations le 1 mars 2018
Dear Giancarlo, Thank you so much for taking the time to write such a nice review. We look forward to your next visit. It was truly a pleasure to serve you Best regards, Claudia Carrillo - Reservations

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful place. We took two days off in the middle of a month-long trip to stop here and rest. Pool, spa, horseback riding, good food, great place to do that.
Séjour de 2 nuits en janvier 2018
Réponse de Claudia - Reservations le 6 févr. 2018
Dear Thomas, Thank you very much for your review, we are very happy to learn that we fulfilled your expectations. Please, do not make it a once in a lifetime. Until next time! Your friends at Sol y Luna

10/10 Excellent

Timothy, minneapolis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent breakfast. Nice pool and spa. Grounds immaculate. Dinner high quality and interesting. Rooms are stand alone cabins; ours with three beds for four on two floors.
Séjour de 1 nuit en janvier 2018
Réponse de Claudia le 15 janv. 2018
Dear Timothy, What a wonderful surprise! Your words of encouragement make us feel proud of what we do. Please don't make it a once in a lifetime! With appreciation, Claudia Carrillo - Reservations

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The grounds and scenery were over the top beautiful. The casitas were comfortable and spacious, the common areas gorgeous and the food was exceptional. Everything was better than expected.
Séjour de 2 nuits en décembre 2017
Dear Richard, Thank you so much for taking the time to write such a nice review, we are delighted to know that we exceeded your expectations. Please don't make it a once in a lifetime! We really look forward to serving you for many years to come. With appreciation, Claudia Carrillo - Reservations

10/10 Excellent

Christopher, NYC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnificent Sacred Valley
Beautiful place to rest and recharge on your way to or from Machu P. Stunning landscape and beautiful comfortable rooms with an artisanal touch. Food is excellent! Highly recommend
Séjour de 2 nuits en décembre 2017
Réponse de Claudia Carrillo - Reservations le 26 déc. 2017
Dear Christopher, What a wonderful surprise! Your words of encouragement, make us feel proud of what we do. Your thoughtful and descriptive review reaffirms that we are heading in the right direction and it helps other community members know what we are all about. We hope you give us the opportunity to connect with you again. Until next time, Claudia Carrillo - Reservations

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2017
Dear Guest, We are very grateful for your review! Your review serves as a confirmation to all of us that our efforts in the selection process are making a difference in the daily lives of our customers. We hope you give us the opportunity to serve you again. At your service, Claudia Carrillo - Reservations

10/10 Excellent

keelyn, greenwich, ct

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful peaceful hotel
We went horseback riding and had wonderful meals.
Séjour de 2 nuits en novembre 2017
Réponse de Claudia Carrillo - Reservations le 14 nov. 2017
Dear Keelyn, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Kind regards,

10/10 Excellent

Anthony, Vancouver

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Simply Superb!
Simply an amazing hotel with magnificent gardens set in a quiet part of town surrounded by the magnificent mountains within the Sacred Valley.
Séjour de 3 nuits en octobre 2017
Réponse de Claudia Carrillo - Reservations le 14 nov. 2017
Dear Anthony, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Kind regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HOTEL DIVINO Y SERVICIO EXCELENTE!!
Estuvimos solo una noche en el hotel desafortunadamente pero lo disfrutamos mucho, la comida del restaurant deliciosa y el servicio de verdad excelente, nos hicieron sentir en casa y todo mundo super serviciales y atentos. El cuarto muy cómodo y cálido y tuvieron detalles divinos que hacen toda la diferencia. Lo recomiendo ampliamente pero sugiero se queden más días para que disfruten todo lo que el hotel tiene para ofrecer.
Séjour de 1 nuit en novembre 2017
Réponse de Claudia Carrillo - Reservas le 16 nov. 2017
Estimado Huesped, Muchas gracias por su comentario positivo. En Sol y Luna nos alegra saber que disfrutó su estadía con nosotros y esperamos que nos pueda visitar nuevamente en un futuro no muy lejano. Saludos cordiales,

2/10 Horrible

Louise

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
One of the worst service experiences
The service was terrible! For a Relaix & Chateaux hotel, we weee very surprised. Taken to the wrong room at check in, told that our room had been moved another night without permission to touch our bags (ended up being a mistake on their end). We were not taken care of at all. The staff is dangerously incompetent at the front desk. We were also told they would take care of tickets to Machu Pichu and they ended up getting us only train tickets, had to get tickets at the site. All in All a pretty stressful stay for a spa. A beautiful hotel but staff needs to be trained!
Séjour de 3 nuits en novembre 2017
Dear Mrs. Berger, Thank you for your feedback and sorry to read that our hotel did not fulfil your expectations. Our front office team will do everything in their power to help our guests and I feel sad the website to buy the tickets to Machu Picchu was not working, we tried to help you from start to finish but it was something beyond our reach. Kind regards, Claudia Carrillo - Reservations

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
very poor service
great location and setting but had to keep asking staff over and over again for same thing no tea or coffee making facility ran out of several items in restaurant
Séjour de 1 nuit en novembre 2017
Réponse de Claudia Carrillo - Reservations le 14 nov. 2017
Dear Guest, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We appreciate your comments about aspects of the service that need updating and will take them in consideration to improve. Kind regards,

10/10 Excellent

LUCIA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel magnífico
Hotel maravilhoso, localizado entre as montanhas. Quartos espaçosos é muito bem decorado. Jardim muito bem cuidado, com muitas flores. Spa delicioso. Café da manhã excelente, enfim adoramos o hotel. Não queríamos sair de lá, ou seja, voltaríamos.
Séjour de 2 nuits en octobre 2017
Dear Lucia, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Claudia Carrillo - Reservations

10/10 Excellent

John, Vancouver

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
An oasis of calm
A great break is a beautiful setting cc
Séjour de 1 nuit en septembre 2017
Réponse de Claudia Carrillo - Reservations le 14 nov. 2017
Dear John, Thank you very much for your nice review. We look forward to welcoming you for a next stay in Urubamba. Kind regards,

10/10 Excellent

Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paradise
Sol yLuna is paradise! The property is so beautiful with a peaceful vibe. The rooms are very spacious with native, modern art that is delightful! One of a kind...food is delicious too.
Séjour de 1 nuit en septembre 2017
Dear Jean, Thank you for sharing your experience of Sol y Luna, Relais et Chateaux. We are delighted that you enjoyed our grounds and the cuisine we offer. We hope to see you again in our paradise! Much sincerely, Malo FAGE Resident Manager

10/10 Excellent

henry, new jersey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great hotel in sacred valley area
one of the few best hotels in sacred valley area. nice resort setting and environment. great room interior and strong local caultural touch. great restaurant. friendly staff.
Séjour de 2 nuits en août 2017
Réponse de Malo FAGE le 11 sept. 2017
Dear Henry, Thank you very much for your comment about your stay in Sol y Luna. We are glad you enjoyed your time with us and really hope to see you on your next tour in the Sacred Valley of the Incas! Much sincerely, Malo FAGE General Manager

10/10 Excellent

Kelsey, Dallas, TX

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paradise in the Sacred Valley
I cannot say enough how impressed I was with Sol y Luna. My husband and I stayed here for a day to acclimatize before hiking the Inca Trail and all we can say is we wish we had stayed longer!! 1) The grounds are stunning, like your own personal hidden garden. 2) We were upgraded to a Deluxe Suite and are so thankful! We had heated floors, king bed, gorgeous bathroom, and amazing view, and total privacy. They came around at night with hot water bottles for the end of your bed, and built a fire for us, it was perfect. 3) Both restaurants are phenomenal. Make sure to leave enough time to enjoy the complimentary breakfast in the morning. We were pressed for time in the morning and had to be out by 10am and went to breakfast at 9:30am and it was not enough time to enjoy all the different types of breads, cheese, spreads, etc. It was decadent! 4) Also, I would recommend the spa to anyone! We did the mud wrap package which included time in the sauna, a salt scrub, a mud wrap, and a massage!!!! It lasted more than 2 hours and was PERFECT! I literally cannot say a bad thing about Sol y Luna! It was the best night of luxury we could have asked for before we hike the Inca Trail!
Séjour de 1 nuit en juin 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved our stay
Unique and beautiful hotel in the sacred valley. Casitas were spacious and private

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely oasis on the edge of urubamba
This was a perfect place to stay and acclimatize and get over jet lag before steaming off to explore the sacred valley

10/10 Excellent

joe , NY,NY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stunning hotel
We were here for a quick stay but didn't want to leave. The room was incredible and the grounds are large and adorned with all kinds of flower species. Add to that the helpful staff, delicious food and horses and this is just really an incredible place to stay. We wouldn't change a single thing.

8/10 Bien

Crystal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful property & attentive staff
Property is beautiful, food was good, they will exchange USD into soles, staff is very attentive, but sometimes a little insistent. We enjoyed our stay, would stay there again & recommend to others.

10/10 Excellent

LISA, Los Angeles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful hotel
Fantastic hotel!! Beautiful place, incredible surroundings. Made to feel welcome from the minute we entered. Favorite hotel in Peru- hope to return one day!