Avis sur Road Lodge Umhlanga Ridge
Road Lodge Umhlanga Ridge
Cnr Meidgate and Hospital Road, Umhlanga Ridge, Umhlanga, KwaZulu-Natal
Avis
8,0
Très bien
8,2/10
Propreté
8,0/10
Personnel et service
8,0/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
15 mai 2015
Les points forts : Propreté et personnel et service
Réponse de Mbali le 24 juil. 2015
Thank you for staying with us and we are so glad that you had a great stay with us! We look forward to welcoming you back soon.
10/10 Excellent
Michael
Voyage en couple
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mars 2024
Réponse de Road Lodge Umhlanga Team le 7 avr. 2024
Dear valued guest,We appreciate you taking the time to complete our online survey. Your feedback is important to us.We are delighted to learn that your stay was satisfactory and that our hotel’s strategic location added to the quality of your visit. It pleases us to also know that our cleanliness and friendly environment made your stay comfortable.What we strive to provide is value-for-money services, and your acknowledgement validates our efforts. We're glad you found them adequate for your needs. Our location offers the convenience of nearby eateries and shopping, and it is wonderful to hear that those amenities added to the enjoyment of your visit.Your kind words about using our hotel again are greatly appreciated, and we promise to continue our commitment to providing excellent service. Our goal is to make every experience memorable and enjoyable for our guests.
6/10 Satisfaisant
Lee
12 mars 2024
Les points forts : Personnel et service
Lee
Séjour de 2 nuits en mars 2024
Réponse de Management le 13 mars 2024
Dear valued guestThank you for choosing Road Lodge umhlanga we are looking forward to welcome you againKind regardsManagement
10/10 Excellent
Thathumcebo
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thathumcebo
Séjour de 2 nuits en février 2024
Réponse de Road Lodge Umhlanga Management Team le 7 mars 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
6/10 Satisfaisant
Tsepo
6 févr. 2024
Tsepo
Séjour de 1 nuit en février 2024
Réponse de Road Lodge Umhlanga Management Team le 18 févr. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
4/10 Médiocre
Mandisa
Voyage en couple
2 févr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Mandisa
Séjour de 1 nuit en janvier 2024
Réponse de Road Lodge Umhlanga Management Team le 18 févr. 2024
We apologize for any inconvenience you experienced during your stay. Our team strives to provide a welcoming and friendly service, so we're sorry to hear this wasn't your experience. Regarding the room size, unfortunately, our hotel structure does not allow us to have larger rooms. But we have options for bigger rooms at our sister hotels such as Town Lodge Umhlanga or City Lodge Hotel Umhlanga Ridge.
10/10 Excellent
Keoagile
Voyage d’affaires
26 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Keoagile
Séjour de 1 nuit en janvier 2024
Réponse de Road Lodge Umhlanga Management Team le 18 févr. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
10/10 Excellent
Voyageur vérifié
21 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Road Lodge Umhlanga Management Team le 18 févr. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
10/10 Excellent
ADV S X NYANGIWE
15 janv. 2024
ADV S X NYANGIWE
Séjour de 1 nuit en janvier 2024
Réponse de Road Lodge Umhlanga Management Team le 18 janv. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
10/10 Excellent
Azaria
15 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Azaria
Séjour de 2 nuits en octobre 2023
Réponse de Road Lodge Umhlanga Management Team le 18 janv. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
6/10 Satisfaisant
Rashida Bibi
11 janv. 2024
Rashida Bibi
Séjour de 1 nuit en janvier 2024
Réponse de Road Lodge Umhlanga Management Team le 18 janv. 2024
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.
8/10 Bien
Voyageur vérifié
9 janv. 2024
Les points forts : Propreté et confort de la chambre
Good
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Road Lodge Umhlanga Management Team le 12 janv. 2024
Thank you for taking the time to share your experience with us. We are glad to hear that you had a good stay and enjoyed our location. We appreciate your feedback concerning the check-in process. It is through insights like yours that we are able to refine our services to better suit the needs of our guests. We strive to maintain a balance between implementing modern conveniences and preserving the charm of the traditional ways. Rest assured, your comments have been noted and will be considered as we continue to improve our services. Once again, thank you for your feedback. It is much appreciated.
10/10 Excellent
Jayasagaran
Voyage en famille
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jayasagaran
Séjour de 4 nuits en décembre 2023
Réponse de Road Lodge Umhlanga Management Team le 12 janv. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
10/10 Excellent
Kelly
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kelly
Séjour de 1 nuit en janvier 2024
Réponse de Road Lodge Umhlanga Management Team le 12 janv. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
10/10 Excellent
Musthura
3 janv. 2024
Musthura
Séjour de 1 nuit en janvier 2024
Réponse de Road Lodge Umhlanga Management Team le 12 janv. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
10/10 Excellent
Zunaid
31 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Zunaid
Séjour de 2 nuits en décembre 2023
Réponse de Road Lodge Umhlanga Management Team le 3 janv. 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
6/10 Satisfaisant
charlene
Voyage en groupe
31 déc. 2023
charlene
Séjour de 3 nuits en décembre 2023
Réponse de Road Lodge Umhlanga Management Team le 18 févr. 2024
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear you did not enjoy your recent stay due to the limited TV channels. We will make sure to look into this matter and improve our services.
10/10 Excellent
Ntobeko
30 déc. 2023
Ntobeko
Séjour de 1 nuit en décembre 2023
Réponse de Road Lodge Umhlanga Management Team le 3 janv. 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
8/10 Bien
Elisha
Voyage en famille
19 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elisha
Séjour de 6 nuits en décembre 2023
Réponse de Management le 19 déc. 2023
Good dayThank you for your feedback it is unfortunate that you were disturbed by the generator due to loadsheding We grateful that you choose Road Lodge Umhlanga Ridge Kind regards Management
10/10 Excellent
Richard
Voyage d’affaires
18 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thank you Road Lodge, Umhlanga
Richard
Séjour de 1 nuit en décembre 2023
Réponse de Management le 18 déc. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Warm regards Management
10/10 Excellent
Sandile
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sandile
Séjour de 2 nuits en décembre 2023
Réponse de Management le 18 déc. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Warm regards Management
6/10 Satisfaisant
Levert
17 déc. 2023
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Levert
Séjour de 1 nuit en décembre 2023
Réponse de Management le 17 déc. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management
8/10 Bien
Archibald
Voyage en couple
13 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Archibald
Séjour de 8 nuits en novembre 2023
Réponse de Management le 13 déc. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Kind regardsManagement
6/10 Satisfaisant
Neresha
Voyage en couple
12 déc. 2023
Les points faibles : Personnel et service
Neresha
Séjour de 2 nuits en décembre 2023
Réponse de Road Lodge Umhlanga Management le 3 janv. 2024
We appreciate you taking the time to share your experience about your recent stay with us. We are delighted to know that you found the price for your stay to be great and that you enjoyed our prime location and complimentary onsite parking amenities.However, I must extend my sincerest apologies for the rudeness you experienced from our staff and the cramped state of the rooms. We deeply regret any inconvenience that triggered and assure you that this is not typical of our establishment's hospitality.We genuinely hope you would give us another chance to rectify our mishaps and to prove to you that we are committed to delivering a superior guest experience.Thank you once again for your feedback, it gives us the chance to rectify our weaknesses and to grow.
4/10 Médiocre
A
8 déc. 2023
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
A
Séjour de 1 nuit en décembre 2023
Réponse de Management le 13 déc. 2023
Dear valued guestThank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel RegardsManagement
8/10 Bien
Bongmusa
Voyage en famille
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bongmusa
Séjour de 2 nuits en novembre 2023
Réponse de Management le 13 déc. 2023
Dear valued guestThank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel RegardsManagement
8/10 Bien
Kumesh
3 déc. 2023
Kumesh
Séjour de 1 nuit en décembre 2023
Réponse de Management le 13 déc. 2023
Dear valued guestThank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel RegardsManagement
10/10 Excellent
Gareth
1 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gareth
Séjour de 1 nuit en novembre 2023
Réponse de Management le 13 déc. 2023
Dear valued guestThank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel RegardsManagement
2/10 Horrible
Abdool
28 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Abdool
Séjour de 1 nuit en novembre 2023
Réponse de Road Lodge Umhlanga Management Team le 3 janv. 2024
We regret to learn that you have given us such a low rating. We would have appreciated for you to provide us with more specific details regarding your experience. This will greatly assist us in understanding the areas where we may have fallen short, allowing us to learn from our mistakes and improve our services moving forward.Thank you for taking the time to share your feedback. We genuinely value your opinion and are committed to providing you with an exceptional customer experience. Please know that your satisfaction is of utmost importance to us.
10/10 Excellent
Sne
27 nov. 2023
Sne
Séjour de 1 nuit en novembre 2023
Réponse de Management le 17 déc. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management
6/10 Satisfaisant
Patrick
27 nov. 2023
Patrick
Séjour de 1 nuit en novembre 2023
Réponse de Management le 17 déc. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management
10/10 Excellent
Asma
Voyage en groupe
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Asma
Séjour de 1 nuit en novembre 2023
Réponse de Road Lodge Umhlanga Management le 29 nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.
8/10 Bien
Chandrika
25 nov. 2023
Les points forts : Propreté
Chandrika
Séjour de 1 nuit en novembre 2023
Réponse de Ma le 17 déc. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management
10/10 Excellent
Corinna
24 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Corinna
Séjour de 1 nuit en novembre 2023
Réponse de Management le 26 nov. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management
2/10 Horrible
Siyanda
23 nov. 2023
Siyanda
Séjour de 1 nuit en novembre 2023
Réponse de Road Lodge Umhlanga Management le 3 janv. 2024
We regret to learn that you have given us such a low rating. We would have appreciated for you to provide us with more specific details regarding your experience. This will greatly assist us in understanding the areas where we may have fallen short, allowing us to learn from our mistakes and improve our services moving forward.Thank you for taking the time to share your feedback. We genuinely value your opinion and are committed to providing you with an exceptional customer experience. Please know that your satisfaction is of utmost importance to us.
10/10 Excellent
Matlodi
20 nov. 2023
Matlodi
Séjour de 1 nuit en novembre 2023
Réponse de Road Lodge Umhlanga Management le 22 nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.
10/10 Excellent
Kelly
18 nov. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Kelly
Séjour de 1 nuit en novembre 2023
Réponse de Mbongeni le 18 nov. 2023
Hello Kelly, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.
2/10 Horrible
Chris
Voyage d’affaires
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Below expectation
Chris
Séjour de 1 nuit en novembre 2023
Réponse de Road Lodge Umhlanga Management le 21 nov. 2023
Dear Chris,We would like to express our gratitude for taking the time to provide us with your valuable feedback. We sincerely apologize for not meeting your expectations and we are truly disappointed to hear about your experience.Your feedback is essential to us, as it helps us identify areas where we can improve our services. Your input is highly valued, and we assure you that we are taking your concerns seriously.Once again, thank you for bringing this matter to our attention. We greatly appreciate your honesty and hope to have the opportunity to serve you better in the future.
10/10 Excellent
Chulumani
17 nov. 2023
Chulumani
Séjour de 3 nuits en novembre 2023
Réponse de Mbongeni le 18 nov. 2023
Hello Chulumani, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.
10/10 Excellent
ALBERTO
13 nov. 2023
ALBERTO
Séjour de 2 nuits en novembre 2023
Réponse de Mbongeni le 18 nov. 2023
Hello Alberto,thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.
6/10 Satisfaisant
Michael John
8 nov. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Michael John
Séjour de 1 nuit en novembre 2023
Réponse de Road Lodge Umhlanga Management le 21 nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.
10/10 Excellent
Melanie
Voyage en famille
6 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very pleasant stay, thank you
Melanie
Séjour de 2 nuits en novembre 2023
Réponse de Mbongeni le 18 nov. 2023
Hello Melanie, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.
8/10 Bien
Solomon
6 nov. 2023
Les points forts : Propreté et personnel et service
Solomon
Séjour de 2 nuits en novembre 2023
Réponse de Road Lodge Umhlanga Management le 21 nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.
10/10 Excellent
Ashina
Voyage en famille
2 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grateful and pleasant
Ashina
Séjour de 1 nuit en octobre 2023
Réponse de Mbongeni le 18 nov. 2023
Hello Ashina, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.
8/10 Bien
Fernando
Voyage en groupe
30 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fernando
Séjour de 1 nuit en octobre 2023
Réponse de Road Lodge Umhlanga Management le 21 nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.
10/10 Excellent
DEEVASHNA
29 oct. 2023
DEEVASHNA
Séjour de 1 nuit en octobre 2023
Réponse de Mbongeni le 18 nov. 2023
Hello Devashna, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.
8/10 Bien
Mandlonke
23 oct. 2023
Les points forts : Propreté et personnel et service
Mandlonke
Séjour de 2 nuits en octobre 2023
Réponse de Road Lodge Umhlanga Management le 21 nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.
6/10 Satisfaisant
Ronelle
Voyage en famille
23 oct. 2023
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Ronelle
Séjour de 1 nuit en octobre 2023
Réponse de Road Lodge Umhlanga Management le 21 nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.
10/10 Excellent
GLADSTONE
Voyage d’affaires
16 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
GLADSTONE
Séjour de 1 nuit en octobre 2023
Réponse de Mbongeni le 18 nov. 2023
Hello Gladstone, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.
8/10 Bien
Voyageur vérifié
16 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en octobre 2023
Réponse de Road Lodge Umhlanga Management le 21 nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.