Réception

Avis sur Road Lodge Umhlanga Ridge

1 out of 5
Road Lodge Umhlanga Ridge
Cnr Meidgate and Hospital Road, Umhlanga Ridge, Umhlanga, KwaZulu-Natal

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 302 avis sur 824." "
Note des voyageurs de 8 (Bien), d’après 304 avis sur 824." "
Note des voyageurs de 6 (Satisfaisant), d’après 130 avis sur 824." "
Note des voyageurs de 4 (Médiocre), d’après 42 avis sur 824." "
Note des voyageurs de 2 (Horrible), d’après 46 avis sur 824." "

8,2/10

Propreté

8,0/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

nivo, antananarivo

Les points forts : Propreté et personnel et service
hotel accueillant , bonne location , pratique
nice and helpful staff , they let us use the breakfast room for a pravate dinner .
Réponse de Mbali le 24 juil. 2015
Thank you for staying with us and we are so glad that you had a great stay with us! We look forward to welcoming you back soon.

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We come to visit family in The Midlands twice a year from Australia. We needed a place close to Durban Airport close to the N2 to make it easy to find at night. This hotel is tidy friendly and clean and very well placed. The position next to the mall is ideal for air conditioned walking after an early rise due to jet lag. The rooms are small but for the money it great value for our purposes. We wil use this hotel again.
Séjour de 1 nuit en mars 2024
Réponse de Road Lodge Umhlanga Team le 7 avr. 2024
Dear valued guest,We appreciate you taking the time to complete our online survey. Your feedback is important to us.We are delighted to learn that your stay was satisfactory and that our hotel’s strategic location added to the quality of your visit. It pleases us to also know that our cleanliness and friendly environment made your stay comfortable.What we strive to provide is value-for-money services, and your acknowledgement validates our efforts. We're glad you found them adequate for your needs. Our location offers the convenience of nearby eateries and shopping, and it is wonderful to hear that those amenities added to the enjoyment of your visit.Your kind words about using our hotel again are greatly appreciated, and we promise to continue our commitment to providing excellent service. Our goal is to make every experience memorable and enjoyable for our guests.

6/10 Satisfaisant

Lee

Les points forts : Personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Management le 13 mars 2024
Dear valued guestThank you for choosing Road Lodge umhlanga we are looking forward to welcome you againKind regardsManagement

10/10 Excellent

Thathumcebo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Road Lodge Umhlanga Management Team le 7 mars 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

6/10 Satisfaisant

Tsepo

Séjour de 1 nuit en février 2024
Réponse de Road Lodge Umhlanga Management Team le 18 févr. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

4/10 Médiocre

Mandisa

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Reception overnight staff was unfriendly rooms are too small
Séjour de 1 nuit en janvier 2024
Réponse de Road Lodge Umhlanga Management Team le 18 févr. 2024
We apologize for any inconvenience you experienced during your stay. Our team strives to provide a welcoming and friendly service, so we're sorry to hear this wasn't your experience. Regarding the room size, unfortunately, our hotel structure does not allow us to have larger rooms. But we have options for bigger rooms at our sister hotels such as Town Lodge Umhlanga or City Lodge Hotel Umhlanga Ridge.

10/10 Excellent

Keoagile

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Road Lodge Umhlanga Management Team le 18 févr. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Most pleasant and friendly service received ..very neat and tidy
Séjour de 1 nuit en janvier 2024
Réponse de Road Lodge Umhlanga Management Team le 18 févr. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

ADV S X NYANGIWE

Séjour de 1 nuit en janvier 2024
Réponse de Road Lodge Umhlanga Management Team le 18 janv. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Azaria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Road Lodge Umhlanga Management Team le 18 janv. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

6/10 Satisfaisant

Rashida Bibi

Séjour de 1 nuit en janvier 2024
Réponse de Road Lodge Umhlanga Management Team le 18 janv. 2024
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Good
We had a good stay & experience, the location is great. Check in could have been more convenient than what we experienced, sometimes the old fashioned way is best but overall we had a good stay.
Séjour de 1 nuit en décembre 2023
Réponse de Road Lodge Umhlanga Management Team le 12 janv. 2024
Thank you for taking the time to share your experience with us. We are glad to hear that you had a good stay and enjoyed our location. We appreciate your feedback concerning the check-in process. It is through insights like yours that we are able to refine our services to better suit the needs of our guests. We strive to maintain a balance between implementing modern conveniences and preserving the charm of the traditional ways. Rest assured, your comments have been noted and will be considered as we continue to improve our services. Once again, thank you for your feedback. It is much appreciated.

10/10 Excellent

Jayasagaran

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Road Lodge Umhlanga Management Team le 12 janv. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Road Lodge Umhlanga Management Team le 12 janv. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Musthura

Séjour de 1 nuit en janvier 2024
Réponse de Road Lodge Umhlanga Management Team le 12 janv. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Excellent

Zunaid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Road Lodge Umhlanga Management Team le 3 janv. 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

6/10 Satisfaisant

charlene

Voyage en groupe
Thank you it was fine. The TV connection was very poor only 4 channels.
Séjour de 3 nuits en décembre 2023
Réponse de Road Lodge Umhlanga Management Team le 18 févr. 2024
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear you did not enjoy your recent stay due to the limited TV channels. We will make sure to look into this matter and improve our services.

10/10 Excellent

Ntobeko

Séjour de 1 nuit en décembre 2023
Réponse de Road Lodge Umhlanga Management Team le 3 janv. 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

8/10 Bien

Elisha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Generator from the mall across the car park made us fail to sleep properly on all the days we were booked in.
Séjour de 6 nuits en décembre 2023
Réponse de Management le 19 déc. 2023
Good dayThank you for your feedback it is unfortunate that you were disturbed by the generator due to loadsheding We grateful that you choose Road Lodge Umhlanga Ridge Kind regards Management

10/10 Excellent

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thank you Road Lodge, Umhlanga
A really decent hotel & the staff are super efficient & friendly. What really surprised me was the meal offering ~ & it was superb! The City Lodge Group is certainly the best & i continue to support them, whenever i travel. Thank you
Séjour de 1 nuit en décembre 2023
Réponse de Management le 18 déc. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Warm regards Management

10/10 Excellent

Sandile

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
the stay was a very good comfortable experience and it is in a convenient location just literally a footstep away from gateway mall. I personally think the price should be higher.
Séjour de 2 nuits en décembre 2023
Réponse de Management le 18 déc. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Warm regards Management

6/10 Satisfaisant

Levert

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Management le 17 déc. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management

8/10 Bien

Archibald

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en novembre 2023
Réponse de Management le 13 déc. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Kind regardsManagement

6/10 Satisfaisant

Neresha

Voyage en couple
Les points faibles : Personnel et service
Price for the stay was great Staff was rude most of the time Great location Free onsite parking Buffet breakfast avail at a surcharge Rooms small and cramped
Séjour de 2 nuits en décembre 2023
Réponse de Road Lodge Umhlanga Management le 3 janv. 2024
We appreciate you taking the time to share your experience about your recent stay with us. We are delighted to know that you found the price for your stay to be great and that you enjoyed our prime location and complimentary onsite parking amenities.However, I must extend my sincerest apologies for the rudeness you experienced from our staff and the cramped state of the rooms. We deeply regret any inconvenience that triggered and assure you that this is not typical of our establishment's hospitality.We genuinely hope you would give us another chance to rectify our mishaps and to prove to you that we are committed to delivering a superior guest experience.Thank you once again for your feedback, it gives us the chance to rectify our weaknesses and to grow.

4/10 Médiocre

A

Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Management le 13 déc. 2023
Dear valued guestThank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel RegardsManagement

8/10 Bien

Bongmusa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Management le 13 déc. 2023
Dear valued guestThank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel RegardsManagement

8/10 Bien

Kumesh

Séjour de 1 nuit en décembre 2023
Réponse de Management le 13 déc. 2023
Dear valued guestThank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel RegardsManagement

10/10 Excellent

Gareth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelley
Séjour de 1 nuit en novembre 2023
Réponse de Management le 13 déc. 2023
Dear valued guestThank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel RegardsManagement

2/10 Horrible

Abdool

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Road Lodge Umhlanga Management Team le 3 janv. 2024
We regret to learn that you have given us such a low rating. We would have appreciated for you to provide us with more specific details regarding your experience. This will greatly assist us in understanding the areas where we may have fallen short, allowing us to learn from our mistakes and improve our services moving forward.Thank you for taking the time to share your feedback. We genuinely value your opinion and are committed to providing you with an exceptional customer experience. Please know that your satisfaction is of utmost importance to us.

10/10 Excellent

Sne

Séjour de 1 nuit en novembre 2023
Réponse de Management le 17 déc. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management

6/10 Satisfaisant

Patrick

Séjour de 1 nuit en novembre 2023
Réponse de Management le 17 déc. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management

10/10 Excellent

Asma

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
*
Séjour de 1 nuit en novembre 2023
Réponse de Road Lodge Umhlanga Management le 29 nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

8/10 Bien

Chandrika

Les points forts : Propreté
Séjour de 1 nuit en novembre 2023
Réponse de Ma le 17 déc. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management

10/10 Excellent

Corinna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the location, the friendliness of the staff, the cleanliness of the room and the comfortable bed. It is close to all dining options of the shopping mall. We loved our stay there and would like to come back.
Séjour de 1 nuit en novembre 2023
Réponse de Management le 26 nov. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management

2/10 Horrible

Siyanda

Séjour de 1 nuit en novembre 2023
Réponse de Road Lodge Umhlanga Management le 3 janv. 2024
We regret to learn that you have given us such a low rating. We would have appreciated for you to provide us with more specific details regarding your experience. This will greatly assist us in understanding the areas where we may have fallen short, allowing us to learn from our mistakes and improve our services moving forward.Thank you for taking the time to share your feedback. We genuinely value your opinion and are committed to providing you with an exceptional customer experience. Please know that your satisfaction is of utmost importance to us.

10/10 Excellent

Matlodi

Séjour de 1 nuit en novembre 2023
Réponse de Road Lodge Umhlanga Management le 22 nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 Excellent

Kelly

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Mbongeni le 18 nov. 2023
Hello Kelly, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

2/10 Horrible

Chris

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Below expectation
Séjour de 1 nuit en novembre 2023
Réponse de Road Lodge Umhlanga Management le 21 nov. 2023
Dear Chris,We would like to express our gratitude for taking the time to provide us with your valuable feedback. We sincerely apologize for not meeting your expectations and we are truly disappointed to hear about your experience.Your feedback is essential to us, as it helps us identify areas where we can improve our services. Your input is highly valued, and we assure you that we are taking your concerns seriously.Once again, thank you for bringing this matter to our attention. We greatly appreciate your honesty and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Chulumani

Séjour de 3 nuits en novembre 2023
Réponse de Mbongeni le 18 nov. 2023
Hello Chulumani, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

10/10 Excellent

ALBERTO

Séjour de 2 nuits en novembre 2023
Réponse de Mbongeni le 18 nov. 2023
Hello Alberto,thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

6/10 Satisfaisant

Michael John

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Road Lodge Umhlanga Management le 21 nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 Excellent

Melanie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very pleasant stay, thank you
Séjour de 2 nuits en novembre 2023
Réponse de Mbongeni le 18 nov. 2023
Hello Melanie, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

8/10 Bien

Solomon

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en novembre 2023
Réponse de Road Lodge Umhlanga Management le 21 nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 Excellent

Ashina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grateful and pleasant
Really enjoyed my stay, and a huge thank you to the manager for assisting in entertaining my toddler whilst i was having my breakfast. That for me was excellent service.
Séjour de 1 nuit en octobre 2023
Réponse de Mbongeni le 18 nov. 2023
Hello Ashina, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

8/10 Bien

Fernando

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Road Lodge Umhlanga Management le 21 nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 Excellent

DEEVASHNA

Séjour de 1 nuit en octobre 2023
Réponse de Mbongeni le 18 nov. 2023
Hello Devashna, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

8/10 Bien

Mandlonke

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en octobre 2023
Réponse de Road Lodge Umhlanga Management le 21 nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

6/10 Satisfaisant

Ronelle

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Road Lodge Umhlanga Management le 21 nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 Excellent

GLADSTONE

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Mbongeni le 18 nov. 2023
Hello Gladstone, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Road Lodge Umhlanga Management le 21 nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.