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Avis sur OYO Hotel Tyler Lindale

2 out of 5
OYO Hotel Tyler Lindale
2828 West Northwest Loop 323, Tyler, TX

Avis

5,6
Note des voyageurs de 10 (Excellent), d’après 44 avis sur 261." "
Note des voyageurs de 8 (Bien), d’après 48 avis sur 261." "
Note des voyageurs de 6 (Satisfaisant), d’après 43 avis sur 261." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 261." "
Note des voyageurs de 2 (Horrible), d’après 86 avis sur 261." "

5,8/10

Propreté

6,2/10

Personnel et service

4,8/10

Équipements

5,4/10

Infrastructures et conditions de l’hébergement

5,2/10

Écoresponsabilité

Avis

2/10 Horrible

Miguel

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I did NOT take my socks off. I woke up with little itchy bug bites on my legs. I'm thinking bed bugs but who knows. I booked a different hotel, forget whatever it cost me to ditch that rez.

2/10 Horrible

Scharita

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Didn't like 8 dead/dying bugs/roaches in the room that probably came in thru 1/2" gap at door seal. All rooms are nonsmoking is a joke & clerk let me know I was assigned a smoking room (!!). Na
Séjour de 1 nuit en mai 2024

10/10 Excellent

Oscar

Séjour de 2 nuits en avril 2024

10/10 Excellent

Alexander

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The friendly staff went above and beyond to ensure a comfortable stay.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Tai

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property is run down. Floor carpet is old and smelly.
Séjour de 1 nuit en mars 2024
Réponse de Dewi le 20 mai 2024
Hi, Tai! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue, and be assured we will be taking this up and rectifying it at the earliest. Have a nice day ahead! Regards, Dewi

2/10 Horrible

Mary

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One manager lady rude. And we ask no room service and still come in and walk pass us
Séjour de 1 nuit en mars 2024
Réponse de Joey le 20 mai 2024
Something like this should not have happened, Mary! We are sorry to hear about the issue you had, however, this has been highlighted with the relevant team to take necessary measures. Regards, Joey

4/10 Médiocre

Terri

Voyage d’affaires, Voyage en couple
Les points faibles : Équipements
When you check in you also have to put a deposit down beside the cost of the room. The room deodorizer smells terrible. The front office is junky
Séjour de 1 nuit en mars 2024
Réponse de Barbara le 20 mai 2024
Hello, Terri! We are sorry for the trouble caused. Your feedback has been duly noted, and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

10/10 Excellent

Kaleb

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service very accommodating

8/10 Bien

Pat

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed our stay
Séjour de 1 nuit en février 2024
Réponse de Ammy le 2 mai 2024
Thanks for the positive rating, Pat! Hope to welcome you again soon. Regards, Noah.

2/10 Horrible

Me

Voyage en famille, Voyage en couple
Les points faibles : Personnel et service et équipements
Upon checkout the front desk lady accused me of having additional unauthorized guest because I had someone come early to pick up my belongings. She was was very loud and disrespectful
Séjour de 1 nuit en février 2024
Réponse de Ammy le 2 mai 2024
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

6/10 Satisfaisant

Anthony

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
It,s Texas
The staff are excellent warm and friendly couldn't ask for better, my room was clean fresh linen, but the property could use better upkeep,
Séjour de 1 nuit en décembre 2023
Réponse de Ammy le 2 mai 2024
Hi, Anthony! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

4/10 Médiocre

Bonita

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thee owners.. wife was very rule and accused me of taking towels that i didn't do... and she was questioning me if i a male friend in the room with me she said heard a man's voice not true
Séjour de 1 nuit en novembre 2023
Réponse de Barbara le 22 janv. 2024
Sorry for the unpleasant experience you had with us. Bonita! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara

8/10 Bien

Larry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was just what I needed. Business travel at a very good price.
Séjour de 1 nuit en septembre 2023
Réponse de Eva le 13 oct. 2023
Hi, Michael! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Eva

4/10 Médiocre

david

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This place needs a major renovation
Séjour de 2 nuits en septembre 2023
Réponse de Eva le 13 oct. 2023
Hi, David! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Horrible

JaMozyia

Les points faibles : Infrastructures et conditions de l’hébergement
THEY RUBBED ME!!!!
THEY ROBBED ME!!!! Idk what the issue was but I get there on Thursday night, the people that was doing me off let their dog out to use the restroom before they left and the men wouldn’t open the door for me telling me he can turn down service for any reason. I tried to explain that they wasn’t with me but he ignored me. After awhile he told me they was going to refund my money back, Soo I had to walk off to find somewhere to stay. The next day they all took the money me. I walked back over from super 8, (great place by the way, lovely service) the last I spoke with was nice and told me they was going to refund my money back, I wait the 24 hours and still no money so on Saturday I call their customer service, the THEY WERE RUDE AS HELL. But they said they’ll give me a call back in 24 hours(no for a second time), and here it is Monday and still no money or call back.
Séjour de 3 nuits en août 2023
Réponse de Eva le 11 sept. 2023
Hi, Jamozyia! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Eva

10/10 Excellent

Victor

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice service owners very friendly plus big truck parking
Séjour de 2 nuits en août 2023
Réponse de Dewi le 11 sept. 2023
That is great to hear, Victor! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi

2/10 Horrible

LaMichael

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was very junky there were whole toilets and mattresses sitting outside of rooms and it smelled awful
Séjour de 1 nuit en juillet 2023
Réponse de Eva le 11 sept. 2023
Hi, Lamichael! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Eva

4/10 Médiocre

Charlie

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
Don’t stay
The service was wonderful. But there was so much wrong with my room for starters I paid for a king bed but only got a full size bed.
Séjour de 1 nuit en juin 2023
Réponse de Maria le 21 juin 2023
Sorry for the inconvenience, Charlie! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Maria

2/10 Horrible

Hugo

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
When I arrive and make the payment, he asks me for a 50dlr deposit, I pay with my card and the next day I find out that my 50dlr deposit is returned to me in 10 to 15 days
Séjour de 1 nuit en juin 2023
Réponse de Barbara le 21 juin 2023
Sorry for the inconvenience, Hugo! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

8/10 Bien

Carroll

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mai 2023
Réponse de Ava le 31 mai 2023
Hey, Carroll! Thanks for making our day by your charming words. Glad you liked our services. Regards, Lisa

4/10 Médiocre

Antoniyo

Les points faibles : Propreté
There were bedbugs
Séjour de 2 nuits en mai 2023
Réponse de Ammy le 24 mai 2023
Hi, Antoniyo! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Horrible

Patricia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
THIS HOTEL THAT I PAID FOR WAS CLOSED DOWN YET YALL ARE RIPPING PEOPLE OFF AND TAKING THEIR MONEY ONLINE! YALL OWE ME A REFUND
Séjour de 1 nuit en mai 2023
Réponse de Barbara le 18 mai 2023
Hi, Patricia! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 Horrible

Ryan, Salem

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ASTONISHINGLY TERRIBLE! In my 49 years and many travels, I've never stayed in a worse hotel. I called to let the desk know I'd be arriving late and was assured they were open 24 hours, but upon arriving around midnight the building was dark and all doors were locked, the night bell was non-functional, the ancient paging phone didn't work either, and I ended up pounding on the glass lobby doors for several minutes until someone wandered out to check me in. The lobby, by the way, is permanently closed even during the daytime hours and you can only check in/out through a plexiglass window despite what the online pictures showed! The bedroom decor hadn't been touched since sometime in the 1980s (peeling wallpaper, ancient furniture), the pillows were thin, and the towels both thin and tiny. The floor was somewhat dirty (not terrible, but not clean). The worst part was the pool, which was jet black with algae growth and clearly hadn't been maintained in many years! You couldn't pay me to stay there again. Surely there is some sort of state licensing or minimum standards or something right? This place FAILS, horrifically. AVOID AT ALL COSTS, just sleep in your car.
Réponse de Rosy le 18 mai 2023
Hi, Ryan! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Rosy

2/10 Horrible

markell

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roaches
Séjour de 4 nuits en avril 2023

10/10 Excellent

steven

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quick pleasant night in Tyler.
Clean and dependable, comfortable, and friendly hotel. This is a very well priced and always improving property that is the nicest in this area.
Séjour de 1 nuit en mars 2023
Réponse de Lisa le 1 avr. 2023
Heartfelt gratitude for sharing this, Steven! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Lisa

6/10 Satisfaisant

MICHAEL

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Lisa le 1 avr. 2023
Hi, Michael! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

2/10 Horrible

Pavel

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I was bitreb bybnedbugs that was a horrific experience and have to put all of my things in a bag and gas the bugs upon my return
Séjour de 1 nuit en mars 2023
Réponse de Eva le 15 mars 2023
Hi, Pavel! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva

2/10 Horrible

Alexis

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Ammy le 14 févr. 2023
Hi, Alexis! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Bien

maribell

Séjour de 7 nuits en janvier 2023
Réponse de Ammy le 14 févr. 2023
Thanks for the positive rating. Hope to welcome you again soon. Regards, Noah.

2/10 Horrible

Carolyn

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Horrible night desk help!
I paid for the 2 night stay in advance and informed the hotel a friend would check in before me. The desk clerk not only charged my friend's debit card for the room and DEMANDED her pin number (which she would not give) but checked her into a king instead of a double. The also REQUIRE a $50 CASH deposit. My friend could barely hear the clerk and she would not open the door nor get close to the hole in the window to speak. When my friend tried to show the reservation on an e.mail on her phone to prove it was already paid the clerk would not look at it. Not knowing what to do, she just paid for the room. Then refunded her money on a seperate transaction without informing her nor returning her ID. Finally got the room changed but screamed at my friend because she had placed a can in the trash. She never touched the bed or anything else in the room. The clerk had also taken her driver's DL for identification which we retrieved 2 days later. We finally got everything resolved with the day manager who was extremely helpful but it was a horrible experience for a couple of senior citizens. The room was clean but smelled like smoke. I dont usually pick a room this cheap but we only going to be there 8 hrs each night. NEVER AGAIN
Séjour de 2 nuits en décembre 2022
Réponse de Ammy le 27 déc. 2022
Hi, Carolyn! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

8/10 Bien

Sean

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exactly what you would expect for the price
Séjour de 6 nuits en novembre 2022
Réponse de Ammy le 1 déc. 2022
Hi, Sean! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

2/10 Horrible

Ashley

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lots of roaches in the room.
Séjour de 1 nuit en novembre 2022
Réponse de Ava le 22 déc. 2022
Hi, Ashley! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead Regards, Ava

2/10 Horrible

Mathew

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022
Réponse de Ammy le 19 nov. 2022
Hi, Mathew! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was not clean at all, and management was rude.
Séjour de 7 nuits en novembre 2022
Réponse de Ammy le 23 nov. 2022
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

8/10 Bien

Christopher

Séjour de 1 nuit en octobre 2022
Réponse de Ammy le 4 nov. 2022
Thanks for the positive rating, Christopher! Hope to welcome you again soon. Regards, Noah

4/10 Médiocre

Terry

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The lobby never opened. There was no breakfast or coffee as the website suggested. It appears that a family may be using the lobby as living quarters as it had people in there and looked lived in. Requested non-smoking but the bathroom filled with cigarette smoke every time you closed the door. Dryer didnt work. There was a lot of trash lying around outside of the main office towards the pool area which was surrounded by overgrown and unkept shrubberies. There were people sitting on the bach stairs smoking pot. Front door was damaged on the inside like it had been busted in. There are several places around it and all were better maintained on the exterior than this location. I would not recommend this location as others nearby are similarly priced and have open lobbies.
Séjour de 2 nuits en octobre 2022
Réponse de Ava le 19 oct. 2022
Hi, Terry! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Ava

6/10 Satisfaisant

Angela

Voyage en couple
Les points forts : Personnel et service
Staff was great, need was hard, roaches in rooms
Séjour de 1 nuit en octobre 2022
Réponse de Ava le 19 oct. 2022
Hi, Angela! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

6/10 Satisfaisant

Franklyn

Les points faibles : Personnel et service
Only if really tight on money
This hotel is not handicap accessible. They have not restarted their breakfast since covid. The bed was comfortable. The AC was set to 60 but the room never got that cold. Room was clean. The area that this hotel is located in has reputation for being crackhead corner.
Séjour de 2 nuits en septembre 2022
Réponse de Eva le 2 oct. 2022
Hi, Franklyn! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

2/10 Horrible

Michael

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
AVOID THIS HOTEL
Do not recommend you book this property. Their Lobby is closed so no Continental Breakfast. You have to talk to the staff through a glass window. No coffee service in the room. The pool was closed and looked like a swamp. The vending area was boarded up on 2nd floor. No ice on 1st floor (machine was out of ice). Mattresses piled up in hallway. Trash everywhere. Management un-cooperative
Séjour de 1 nuit en août 2022

4/10 Médiocre

pamler

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
. .
Séjour de 1 nuit en août 2022

2/10 Horrible

Leanor

Les points faibles : Personnel et service et confort de la chambre
Séjour de 1 nuit en juillet 2022
Réponse de Arthur le 19 août 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

8/10 Bien

Tina

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel good service
Séjour de 1 nuit en juillet 2022
Réponse de Jon le 17 août 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

2/10 Horrible

Max

Séjour de 1 nuit en juillet 2022

2/10 Horrible

mahmoud

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Very dirty
The hotel is veryvdirty with dead roaches on the floor
Séjour de 1 nuit en juin 2022
Réponse de Simon le 10 juil. 2022
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pool was green and no breakfast was available
Séjour de 1 nuit en juin 2022
Réponse de Simon le 10 juil. 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 Horrible

Londyn

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotels.com Stole My Money with the Help of OYO
Arrived at 3am after driving 12 hours. When the lady woke up and came to the window, she said i didnt have a reservation, when I showed her my reservation confirmation, she said," well, i can refuse service to anyone, and I'm refusing service to you." And she walked away. Went across the street to another motel and contacted Hotels.com for a refund. They said they had to talk to the hotel to process the refund. They called for an hour with no answer amd finally got someone but they said the woman who cancelled my reservation wouldnt come to the phone. Basically, hotels.com has stolen my money for a reservation they apparently never forwarded to the hotel and the hotel wouldnt honor.
Séjour de 1 nuit en juin 2022
Réponse de Jane le 23 juin 2022
Hi, Londyn! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

8/10 Bien

Janet

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
The rooms were roomy and clean. The pool was filthy but if you don't swim it's not a problem. The front desk clerk was very nice!
Séjour de 1 nuit en mai 2022
Réponse de Simon le 23 juin 2022
Thanks for the positive rating, Janet! Hope to welcome you again soon. Regards, Simon

6/10 Satisfaisant

Henry

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2022