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Avis sur Best Western Plus Southpark Inn & Suites

2.5 out of 5
Best Western Plus Southpark Inn & Suites
120 W Rieck Road, Tyler, TX

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 459 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 291 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 128 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 64 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 59 avis sur 1001." "

8,4/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Dany

Les points forts : Personnel et service
Les points faibles : Propreté
Les employés sont très gentils et professionnel. Côté hygiène, nous avons trouvés des insectes dans notre chambre, dont une coquerelle... Nous avons été changés de chambre dès que nous avons avisés la réception, mais l'expérience était désagréable vu la situation
Séjour de 5 nuits en novembre 2019
Réponse de Sophia,CSR le 20 nov. 2019
Hi.Dany, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us, and for that reason, we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Brenda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Second time to stay at this property it was nice both times.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was cozy
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 21 mai 2024
Hi Laura,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Bien

Valeria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 18 mai 2024
Hi Valeria,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Paul

Voyage en famille
As advertised. Clean and well maintained for the money.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 15 mai 2024
Hi Paul,Your 5-star review is greatly appreciated. We thank you for recognizing the service of the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

8/10 Bien

Gerald, Santa Cruz

The room itself was clean and nicely done however the Lysol order was strong.
Séjour de 3 nuits en mai 2024
Réponse de Sophia CSR le 9 mai 2024
Hi Gerald,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.

4/10 Médiocre

Mik

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The bed was so uncomfortable and our tv was halfway going out so only half the screen had color
Séjour de 6 nuits en avril 2024
Réponse de Sophia CSR le 7 mai 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Excellent

Juan

Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 15 mai 2024
Hi Juan,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

10/10 Excellent

Brenda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Furnishings are on the shabby side. More than comfortably worn.
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 20 avr. 2024
Hi Brenda,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

8/10 Bien

Kirk

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
3 night stay but housekeeping never came to clean the room even though they were notified that the room needed cleaning. Free breakfast was good (except for the eggs and link sausage). Staff was friendly.
Séjour de 3 nuits en avril 2024
Réponse de Sophia CSR le 16 avr. 2024
Hi Kirk,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. And we will surely forward your valuable feedback to our team for improvements. We look forward to sharing another exceptional experience when your adventures bring you back our way.

10/10 Excellent

Cassandra

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Équipements
The property was very clean and nice!
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 16 avr. 2024
Hi Cassandra,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 11 avr. 2024
Hi Kimberly,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

8/10 Bien

JoLyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 9 avr. 2024
Hi Jolyn,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 Médiocre

Todd

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This is not Best Western Plus quality. I should probably ask for a refund since the photos shown are NOT this property. This is a very basic 2.5 star property. The bath towels are paper thin like Motel 6. The Franchisee is really cutting corners.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 29 mars 2024
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience faced by you. Our Team never wants our customers to have a bad experience. We have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

10/10 Excellent

Breanna

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly and helpful
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 11 mars 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Bien

Karen

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 29 févr. 2024
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

4/10 Médiocre

Loren

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
There was no water and finally only cold water, staff did not try to help the situation, we are waiting to hear back from the manager
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 11 févr. 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

6/10 Satisfaisant

nie

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Équipements
Hotel facilities are outdated and need to be updated
Réponse de Sophia CSR le 1 févr. 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Horrible

YUANJIE

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Réponse de Sophia CSR le 9 janv. 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Basura en el estacionamiento,la cafetera un poco sucia,los paquetitos de café rancios,caducados
Séjour de 2 nuits en décembre 2023
Réponse de Sophia CSR le 9 janv. 2024
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Sophia CSR le 7 janv. 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Satisfaisant

Teresa

Les points forts : Personnel et service
Particularly appreciate the updated bathroom/shower. I had a hard tim finding a parking space.
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 2 janv. 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. We are glad you liked our updated amenities. However, we regret the inconvenience caused by the parking space. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Bien

debbie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 28 déc. 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 Bien

Gerardo

Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 26 déc. 2023
Dear Guest,Thank you for your stay and rating. I hope that you enjoyed your stay with us, and your next stay is just around the corner. Please reach out to us if there is anything we can help you with for your next visit.

10/10 Excellent

Tracie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 18 déc. 2023
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

8/10 Bien

Kevin

Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 18 déc. 2023
Dear Guest,Thanks for sharing your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

6/10 Satisfaisant

Stephanie

Voyage en famille, Voyage d’affaires
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 11 déc. 2023
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 Bien

Theodore

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
close to where I was traveling
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 11 déc. 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Peni

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
my friend both were handicapped, the parking was coinvent and the room was on the first floor close to everything, didnt have to walk alot.The breakfast was wonderful, the small coffee maker was a good cup of coffee to start my day! We will stay again
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 11 déc. 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Bien

Libby

Les points forts : Propreté, personnel et service, équipements
The property could use a few updates but it is clean, in a great location and has friendly staff and a good continental breakfast.
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 6 déc. 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

CHERYL, Trophy Club

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was good!
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 26 nov. 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Jerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 20 nov. 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 13 nov. 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Sophia CSR le 9 nov. 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Schultz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 6 nov. 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2023
Réponse de Sophia CSR le 2 nov. 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Horrible

Thomas

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property is not safe. Cameras do not cover property. Unlite access to property from several open areas. Back of truck was emptied if loose tools. Staff was asked to view cameras said they could then refused Todo so. I called police, here I sit. Staff was rude and spoke over me. Large black lady was argumentative when I tried to get clarity on cameras. I said I didn't like arguing with black women, I don't. Tend to be loud and Aggressive....( Generalization, I know),.talk over you alot. Desk staff refused to call police because of my statement of fact. Not my fault it's true, most of the time. Was in this case. Called me raciest...I think it's cultural. Anyway property folks didn't help with anything. Breakfast is weak, finally got fresh bagels though....so you got that. I stay at Best Western. Several nights a week for years....this is the 1st and only problem Hotel
Réponse de Sophia CSR le 27 oct. 2023
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Excellent

Ryan

Les points forts : Infrastructures et conditions de l’hébergement
Great hotel.. breakfast was a little lacking
Séjour de 1 nuit en août 2023
Réponse de Sophia CSR le 27 oct. 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Médiocre

CIndy

Réponse de Sophia CSR le 13 nov. 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Satisfaisant

John

Rooms smelt of smoke. Need better cleaning. Carpets sticky
Séjour de 2 nuits en octobre 2023
Réponse de Sophia CSR le 27 oct. 2023
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really crappy breakfast. Stale bagels, fake eggs no meat. Weird useless coffee machine. No knives to spread cream cheese on stale bagel. Room was fine, clean, check on was easy nice people.
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 27 oct. 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Michael, Duncanville

Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 13 nov. 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The stay was really nice. We were booked to a room and they had done some work and it was noisy in area. I expressed my concern of not being able to sleep with the noise and they moved us to another room and it was larger. We were really impressed with the friendly staff and the accommodations.
Séjour de 4 nuits en octobre 2023
Réponse de Sophia CSR le 20 oct. 2023
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 Bien

Gary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tyler time!
Other than a delayed check-in, due to not getting to the hotel till nearly 11pm, I was pleasantly surprised buy the accommodations, the centralized location, very impressed by the breakfast spread AND options as well as the friendly staff.
Séjour de 2 nuits en octobre 2023
Réponse de Sophia CSR le 20 oct. 2023
Hello,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoyed our weekend. Very clean and friendly staff
Séjour de 2 nuits en octobre 2023
Réponse de Sophia CSR le 16 oct. 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Bien

Gerardo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the only issue was that early in the morning there were some people making noice and yieling
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 16 oct. 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Bien

Randall

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 16 oct. 2023
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

Danny

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It was clean and quiet.
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 2 nov. 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Bien

Dan

Les points forts : Propreté et personnel et service
Staff was very helpful
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 4 oct. 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Tracie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice guy
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 3 oct. 2023
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.