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Avis sur Microtel Inn & Suites by Wyndham Tuscumbia/Muscle Shoals

2 out of 5
Microtel Inn & Suites by Wyndham Tuscumbia/Muscle Shoals
1852 Highway 72 E, Tuscumbia, AL

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 423 avis sur 903." "
Note des voyageurs de 8 (Bien), d’après 296 avis sur 903." "
Note des voyageurs de 6 (Satisfaisant), d’après 104 avis sur 903." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 903." "
Note des voyageurs de 2 (Horrible), d’après 39 avis sur 903." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

JOEL

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Seem to be some elicit activities on the property. Breakfast could have been better. It was very affordable though so maybe I'm just too picky.
Séjour de 2 nuits en mai 2024
Réponse de Management le 25 mai 2024
Thank you for your feedback. We appreciate your comments on affordability and will work to improve our breakfast offerings. We hope to welcome you back for a better experience.

6/10 Satisfaisant

vaNESSA

Voyage en famille
Not very clean the carpet was ripped

10/10 Excellent

Joni

Séjour de 2 nuits en mai 2024
Réponse de Management le 25 mai 2024
Thank you Joni!

6/10 Satisfaisant

VANESSA

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The carpet was ripped in several places.the toilet needs to be resealed at the base
Séjour de 1 nuit en mai 2024
Réponse de Management le 25 mai 2024
Thank you for your feedback. We apologize for the issues you encountered with the carpet and toilet. We're planning renovations soon to address these concerns and improve our facilities. We appreciate your patience and hope to welcome you back for a better experience.

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything is great and the staff were nice
Séjour de 1 nuit en mai 2024
Réponse de Management le 25 mai 2024
Thank you for your feedback. We're delighted to hear that everything was great and that our staff were nice. We look forward to welcoming you back soon.

2/10 Horrible

jason

Les points forts : Personnel et service
Séjour de 3 nuits en mai 2024
Réponse de Management le 25 mai 2024
Thank you

10/10 Excellent

Jaleesa

Séjour de 1 nuit en mai 2024

10/10 Excellent

Chris

Séjour de 1 nuit en avril 2024
Réponse de Management le 25 mai 2024
Thank you Chris!!

6/10 Satisfaisant

Linda, Sterling Heights

Voyage en couple
Les points forts : Propreté
The beds were comfortable and the room was clean. Did not realize there wasn't an elevator so left some belongings in car. Neighborhood ok n right off expressway.
Séjour de 1 nuit en avril 2024
Réponse de Management le 7 mai 2024
We're glad to hear that you found the beds comfortable and the room clean during your stay with us. However, we apologize for any confusion regarding the elevator. Just to clarify, we do have an elevator available for our guests' convenience. We appreciate your feedback and hope that despite this oversight, you enjoyed your overall experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

6/10 Satisfaisant

Calvin

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Rooms very small. Bed was a little uncomfortable. Staff extremely friendly.
Séjour de 1 nuit en avril 2024
Réponse de Management le 7 mai 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be extremely friendly during your stay. However, we apologize if the size of the room and the comfort of the bed did not meet your expectations. Your input is valuable to us, and we'll certainly take it into consideration as we strive to improve our accommodations. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience in the future.

10/10 Excellent

Debbie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I did not like the air freshener all around. It gave me a headache and felt sick. Mgr kindly disabled them on my floor since I was there all week. Staff very accommodating. Will return.
Séjour de 7 nuits en avril 2024
Réponse de Management le 7 mai 2024
Thank you for sharing your experience with us. We're sorry to hear that the air freshener caused you discomfort during your stay. We're glad to hear that our manager Shawna was able to address this concern promptly by disabling them on your floor. It's great to know that our staff was accommodating throughout your stay. We appreciate your understanding and hope to welcome you back soon for a more comfortable and enjoyable stay.

8/10 Bien

tasha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The elevator broke 2 times while I was there. House keeping would take towels but. It replace them
Séjour de 3 nuits en avril 2024
Réponse de Management le 7 mai 2024
We're sorry to hear about the inconvenience you experienced during your stay. Our team strives to maintain high standards of service, and it's disappointing to hear that we fell short during your visit. We apologize for the elevator issues and the oversight with the towels. Your feedback is valuable, and we'll work diligently to address these issues to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

2/10 Horrible

Danita, Prattville

Les points forts : Personnel et service
Les points faibles : Propreté
My stay was not good. The room smelled like urine. I was very unhappy with this stay. I informed the front desk at checkout. She said they’d let housekeeping know. That room needs a deep clean.
Séjour de 2 nuits en avril 2024
Réponse de Management le 25 mai 2024
Thank you for bringing this to our attention. We apologize for the unpleasant experience during your stay. Your feedback is valuable to us. We hope to have the opportunity to make it up to you on your next visit.

2/10 Horrible

Ron, Huntsville

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Management le 25 mai 2024
Thank you

10/10 Excellent

Molly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean and friendly staff
Séjour de 4 nuits en mars 2024
Réponse de Management le 25 mai 2024
Thank you for your feedback. We're glad to hear that you found the room clean and our staff friendly. We appreciate your positive comments and hope to welcome you back for another great stay.

8/10 Bien

Douglas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

10/10 Excellent

Kermit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and friendly
Went to visit friends and needed a place to stay for a couple nights. Very nice, clean, and friendly staff. We will stay again.
Séjour de 2 nuits en février 2024
Réponse de Management le 19 mars 2024
Thank you for your review. We look forward to seeing you in the future.

8/10 Bien

Cathy

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Great Staff
We've stayed here a few times and while the hotel is becoming a little dated it has always been clean and comfortable. The staff is always awesome and they keep the common areas very clean
Séjour de 4 nuits en février 2024
Réponse de Management le 19 mars 2024
Thank you for your kind words! We're delighted to have had the pleasure of hosting you and look forward to welcoming you again soon!

8/10 Bien

Miranda

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property staff was very helpful and nice.
Séjour de 5 nuits en janvier 2024
Réponse de Management le 19 mars 2024
Thank you Miranda!!

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great
Nice place to stay, we just needed one night but it was great for our stay.
Séjour de 1 nuit en janvier 2024
Réponse de Management le 19 mars 2024
We are happy to hear you enjoyed your stay!

6/10 Satisfaisant

Bennie

Voyage en famille
Les points forts : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Management le 19 mars 2024
Thank you Bennie!!

10/10 Excellent

Shannon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Clean
Séjour de 1 nuit en janvier 2024
Réponse de Management le 19 mars 2024
Thank you Shannon!!

6/10 Satisfaisant

Brian

Séjour de 1 nuit en janvier 2024
Réponse de Management le 19 mars 2024
Thank you Brian!!

10/10 Excellent

Benjamin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very Nice
It was a great experience. Staff was super and the room was exactly as advertised.
Séjour de 1 nuit en janvier 2024
Réponse de Management le 22 janv. 2024
Thank you for taking the time to share your positive experience at Microtel Inn & Suites. We're delighted to hear that our staff and accommodations met your expectations. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Molly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel, will highly recommend it to family and friends
Séjour de 2 nuits en janvier 2024
Réponse de Management le 22 janv. 2024
Thank you for your excellent review and recommendation! We're thrilled to hear that you had a positive experience at Microtel Inn & Suites. It's our pleasure to provide a great stay, and we appreciate your support. We hope to welcome you, your family, and friends back soon.

8/10 Bien

David

Voyage d’affaires
Les points forts : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Management le 19 mars 2024
Thank you David!!

2/10 Horrible

Klaus

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Management le 22 janv. 2024
Thank you!

10/10 Excellent

Selina

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Management le 22 janv. 2024
Thank you!!

2/10 Horrible

Angela

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Stain on comforter Door wouldnt lock when leaving Another room the dead lock was torn off Dirty carpets Toilet running loud constantly Ice machine broke Vending maching broke Elevator broken
Séjour de 2 nuits en janvier 2024
Réponse de Management le 22 janv. 2024
We sincerely apologize for the challenges you faced during your stay at Microtel Inn & Suites. Your feedback is valuable, and we are actively addressing the issues you mentioned to ensure a better experience for our guests. Please allow us another opportunity to exceed your expectations in the future.

10/10 Excellent

Michael J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Management le 22 janv. 2024
Thank you!!!!

8/10 Bien

Mike

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Management le 22 janv. 2024
Thank you!

4/10 Médiocre

catherine

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Management le 22 janv. 2024
Thank you!

8/10 Bien

Terry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Management le 22 janv. 2024
Thank you!

10/10 Excellent

James

Voyage d’affaires
Les points forts : Propreté et équipements
Séjour de 1 nuit en décembre 2023
Réponse de Management le 22 janv. 2024
Thank you!

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Staff not so helpful, only one luggage cart and hard to find, never asked if we needed our garbage taken out or coffee in tge 2 days we stayed there. Stayed at alot better places for less
Séjour de 2 nuits en décembre 2023
Réponse de Management le 22 janv. 2024
We appreciate your feedback and apologize for any inconveniences you encountered during your stay at Microtel Inn & Suites. Your comments will be shared with our team for improvement. We strive to provide excellent service and hope to have the opportunity to welcome you back for a more positive experience.

10/10 Excellent

Kymberli

Séjour de 2 nuits en décembre 2023
Réponse de Management le 22 janv. 2024
Thank you!

8/10 Bien

Janice

Séjour de 1 nuit en décembre 2023
Réponse de Management le 22 janv. 2024
Thank you!

6/10 Satisfaisant

John

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Management le 22 janv. 2024
Thank you!

8/10 Bien

Kitty

Séjour de 1 nuit en décembre 2023
Réponse de Management le 22 janv. 2024
Thank you!

6/10 Satisfaisant

Louis

Les points forts : Propreté
Les points faibles : Confort de la chambre
Room was not that comfortable-old wooden chair only sitting chair. No room for luggage glad we had 2 beds put luggage on second bed. The juice was out dated. Had a lot of problem because our flight was canceled first night neither the hotel or hotel.com wanted to issue a credit. Flight was not canceled until late Monday night. When we checked out the lady on duty gave us a credit. I will never use hotel.com I thought I was speaking with the hotel not motel .com when I made the reservation.
Séjour de 4 nuits en novembre 2023
Réponse de Management le 22 janv. 2024
Thank you for sharing your feedback about your recent stay. We apologize for any discomfort and reservation issues you experienced. Your input is valuable, and we appreciate your understanding. We hope to have the opportunity to provide a more positive experience in the future.

10/10 Excellent

Daniel

Séjour de 2 nuits en novembre 2023
Réponse de Management le 22 janv. 2024
Thank you!

8/10 Bien

Jesse

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Management le 22 janv. 2024
Thank you!

8/10 Bien

Gregory

Les points forts : Propreté et personnel et service
Very nice and helpful staff.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Terrence

Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Seemed kind of shady. A guy who was either drunk or high was sitting on the pavement in front of the entrance. I was a little nervous checking in with just myself and my daughter. The room was okay but the carpets were stained.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Richard

Séjour de 1 nuit en novembre 2023
Réponse de Management le 22 janv. 2024
Thank you!

10/10 Excellent

Heather

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superb staff
We had a problem with our room the first night, and the desk staff were incredibly helpful and moved us for the second night of our stay.
Séjour de 2 nuits en octobre 2023
Réponse de Management le 6 nov. 2023
Thank you for sharing your experience at Microtel Inn & Suites. We apologize for the issue you encountered, but are pleased to hear that our staff could assist you for a more comfortable stay. We appreciate your understanding and hope to welcome you back for a seamless visit in the future.

2/10 Horrible

Edith

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

4/10 Médiocre

Rachel

Les points forts : Personnel et service
Great front desk guy but It could be cleaner.
Joshua front desk clerk was very kind, helpful and accommodating. The room was a 5 or 6 at best. The only room available was a handicap room and I killed 3 flying bugs in it. The tissue box was empty and the roll of bathroom tissue was used by prior people since it was almost an empty roll. The remote control was nasty, slimy and sticky. I was sure nothing was cleaned throughly. The sheets were dingy and I was afraid to lay on the pillow. Still, it was better than a run down motel.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Demetrius, Calera

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great price, clean rooms
Séjour de 1 nuit en octobre 2023