Tunbridge Wells : Residences

« Nice apartment a very reasonable walk to the train station the castle and cathedral. Good dining nearby. »

« I booked this back in September, they cancelled by email less than 48 hours before we were due to go, absolutely disgraceful, with no explanation or anything. We had to then try to find somewhere to accommodate 8 people in less than two days over an Easter break. I would advise against booking this.. »

« The room was beautifully clean and decorated well and had an en-suite bathroom and toilet. Very happy with the room and amenities. Unfortunately the owner had forgotten we were coming even though I had phoned her the night before. We arrived and spent 15 minutes in the dark and cold (3C) knocking on the door . No answer. No lights on. I tried ringing the mobile number 7x. Eventually it was picked up - she was at the gym! She told us how to get in, which was a relief as we were just about to go...

« Some of the basics were not provided on our stay so really wasn't worth the money. Communication - didn't receive the check-in details by email as instructions said. The day before the stay I tried to contact the host multiple ways, including Hotels.com support x 2, with no luck. Eventually on the day of the stay I was told I would get the information at 12pm. At around 1pm I had not received the information so chased again. Was finally given the information at 2pm but was rudely told that...