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Avis sur Best Western Airport

2.5 out of 5
Best Western Airport
222 N Garnett Rd, Tulsa, OK

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 275 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 253 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 163 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 111 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 199 avis sur 1001." "

7,0/10

Propreté

7,2/10

Personnel et service

6,4/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019
Réponse de Danny. le 13 août 2019
Dear Richard, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Isabelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon rapport qualité-prix
Excellent rapport qualité-prix pour arriver ou repartir de Tusla. Tout près de l'aéroport et à quelques miles du centre-ville. Petit-déjeuner inclus, piscine et laverie disponibles.
Séjour de 1 nuit en juillet 2019
Réponse de Danny. le 29 juil. 2019
Dear Isabelle, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bien

william

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
clean
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 22 mai 2024
Dear william,Thanks for your great feedback. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager

10/10 Excellent

linda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy practico y bueno
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Guest,Thank you for your feedback! We're glad you found our hotel practical and enjoyable. We look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Satisfaisant

R

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Guest,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
J
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Guest,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 ratings. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. You are welcome again.Sincerely,Hotel Manager

10/10 Excellent

Jessica

Les points forts : Infrastructures et conditions de l’hébergement
I
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 16 mai 2024
Dear Jessica,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Bien

Christopher

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Well they were very strict about having no dogs but by the time we got into the room it stunk of residual marijuana smoke. Neither my girlfriend and I smoke so I can tell right away. Other than that the room was clean, but it was definitely a good stench of Marijuana
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 11 mai 2024
Dear Christopher,We appreciate your positive rating and your honest feedback. We apologize for the inconvenience regarding the residual odor in your room. Please note that we never tolerate the use of marijuana or any other prohibited substance on our hotel premises. However, we shall investigate for the real reasons. Maintaining a clean and comfortable environment is important to us. Thank you for staying with us, and we hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

2/10 Horrible

Steele

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staying here was a nightmare. Pulling into the parking lot, I could immediately tell the area was not very safe. Upon checking in, the manager was rude and called someone a “moron” on the phone while I was checking in. We chose this hotel because it was labeled as pet friendly, but we were told we would have to book a second room because we had 2 dogs. I was told this was “company policy,” but I stayed at another Best Western 2 nights later and they said that multiple pets are allowed in one room. There were people hanging out in the parking lot all night, the bedsheets had yellow stains on them, and when checking out in the morning the staff was incredibly rude. Overall, this was a bad experience and I don’t recommend staying at this location.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 10 mai 2024
Dear Steele,We are truly sorry to hear about your negative experience during your stay. Our apologies for the inconvenience. Your feedback is invaluable, and we take it very seriously. We will investigate these issues thoroughly and take appropriate actions to ensure they are addressed promptly. Please accept our sincere apologies for the inconvenience and discomfort you experienced. We appreciate your input and will strive to provide a better stay for future guests. Sincerely, Hotel Manager

8/10 Bien

michael, Rockford

Voyage d’affaires
Les points forts : Propreté et personnel et service
For the price you can't beat it. Other comparable rated hotels in area are horrible. The hotel is older but was very well clean the towels were nice clean and soft. Although not in the greatest area of town it site kinda secluded on its own making for a safer feel on the property. I was very very happy with it. And they have smoking rooms, A for us smokers. I'll be a return guest when ever in Tulsa.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 5 mai 2024
Dear Guest,Thank you for your feedback. We're pleased to hear that you found our hotel to be a great value for the price and that you were satisfied with the cleanliness of the rooms and the quality of the towels. We're glad that our location provided a sense of safety and that you appreciated the option of smoking rooms. We look forward to welcoming you back as a return guest whenever you're in Tulsa. If there's anything else we can do to make your next stay even better, please let us know.Sincerely, Hotel Manager

6/10 Satisfaisant

Janet

Les points forts : Personnel et service et équipements
Felt unsafe with the homeless population around the complex and did not feel comfortable walking to the store next door, due to homeless sitting outside and around property
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Janet,We sincerely apologize for the discomfort you experienced due to the presence of homeless individuals near our property. Ensuring the safety and comfort of our guests is our top priority, and we take your feedback seriously. We will actively work on measures to address this concern and create a more secure environment for everyone. We hope to welcome you back soon for a more pleasant stay.Sincerely, Hotel Manager

10/10 Excellent

Liberal

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is probably the best motel in Tulsa, that also has smoking. The prices are phenomenal, the rooms are SUPER clean, and it has a Subway right in the motel. I came for one night and ended up staying, basically, a week. The room I am in has been absolutely fantastic. Everything is nice, tidy, and actually smells good even though it's a smoking room!! I'm very impressed by every aspect of this and I will be staying here every time I visit Tulsa (which is about every month).
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 1 mai 2024
Dear Liberal,Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience during your stay with us. We're especially glad to hear that you appreciate our smoking-friendly option and the convenience of having a Subway right on-site. We look forward to welcoming you back each time you visit Tulsa, and we'll do our best to ensure that every stay is just as fantastic as the last. Sincerely, Hotel Manager

10/10 Excellent

Lin

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Guest,Thanks for the stay and your appreciation with a five-star rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

2/10 Horrible

Melissa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Melissa,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Horrible

RANDY

Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 9 mai 2024
Dear RANDY,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, Hotel Manager

8/10 Bien

Jesse

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 19 avr. 2024
Dear Jesse,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

Dean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great motel
Séjour de 4 nuits en avril 2024
Réponse de Hotel Manager le 14 avr. 2024
Dear Guest,Thank you for your positive review! We're glad to hear that you had a great experience at our motel. Your satisfaction is important to us, and we appreciate your feedback. If there's anything specific you enjoyed during your stay or any suggestions for improvement, please let us know. We hope to have the pleasure of welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Debbie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property is older but well kept considering the age. Easy access to a gas station... Much needed since we rented a car at the airport.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 14 avr. 2024
Dear Guest,Thank you for your positive feedback! We're glad to hear that you found our property well-maintained despite its age and that you appreciated the convenient access to the nearby gas station. Your satisfaction is important to us, and we strive to provide a comfortable experience for all our guests. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We hope to see you again soon!Sincerely, Hotel Manager

2/10 Horrible

Nate

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We were supposed to be in a non smoking room but was put in a smoking room instead. It had an extremely bad smell. On the last night we stayed we noticed very few people were at the hotel and so we asked the clerk if we could change to a non smoking room. She refused to switch our room and told us the only way we could switch rooms would be if we paid for another one, she absolutely could care less about making a customer more comfortable.
Séjour de 4 nuits en avril 2024
Réponse de Hotel Manager le 14 avr. 2024
Dear Guest,Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced during your stay. Providing a comfortable and pleasant experience for our guests is our top priority, and we regret that we fell short of meeting your expectations. We will address the issues you've raised with our team to ensure that similar situations do not occur in the future. Please know that your comments are taken seriously, and we appreciate the opportunity to improve. If there's anything else we can do to make it up to you, please don't hesitate to reach out.Sincerely, Hotel Manager

10/10 Excellent

Dawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 14 avr. 2024
Dear Guest,Thank you for your perfect score! We're delighted to hear that you had a great experience during your stay. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Satisfaisant

Steve

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service
This is an older hotel and I would rate it average at best. My complaint is with the staff. I had to listen to the lady behind the counter be rude, obnoxious and condescending with the party checking in front of me. They should have cancelled their reservation but I guess they had paid money in advance. If the clerk worked for me, I would have relieved her of her employment duties on the spot. There's no excuse and those things are just unacceptable when dealing with a customer.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 14 avr. 2024
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your experience with our staff fell short of your expectations. Providing excellent service is our priority, and we apologize for any behavior that made you feel uncomfortable or dissatisfied. Rest assured, we take your comments seriously and will address this matter with our team to ensure it doesn't happen again. We appreciate your input as it helps us improve our services. If there's anything else we can do to make it up to you, please don't hesitate to reach out.Sincerely, Hotel Manager

10/10 Excellent

Gregory

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Hotel manager le 14 avr. 2024
Dear Guest,Thank you for your perfect score! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

Ida

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheap
Séjour de 1 nuit en février 2024
Réponse de Danny. le 3 mars 2024
Thank you.

6/10 Satisfaisant

Edward

Séjour de 5 nuits en février 2024
Réponse de Danny. le 3 mars 2024
Thank you.

2/10 Horrible

Talisha

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bed bug poor staff
Séjour de 3 nuits en février 2024
Réponse de Danny. le 3 mars 2024
Room was inspected, and no bugs were found. Thank you.

4/10 Médiocre

Gayle

Les points faibles : Propreté et personnel et service
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Tanesa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We always stay here when we come to Tulsa
Séjour de 1 nuit en décembre 2023
Réponse de Danny. le 3 mars 2024
Thank you.

2/10 Horrible

Gayle

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Unsanitary, and disrespectful management. Spare yourself and dont go here. They have cockroaches.
Séjour de 3 nuits en janvier 2024

8/10 Bien

Akira

Les points faibles : Propreté
無料の朝食が十分満足できる内容で非常に良かった。 部屋の広さも十分だったが、シーツに血のようなシミがあったのが残念。 チェックアウトの際のフロント係は挨拶も無く、嫌な感じだった。他のスタッフも笑顔が無い。
Séjour de 1 nuit en février 2024

2/10 Horrible

Gayle

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024

8/10 Bien

Lane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
By rooms
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Justin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Cody

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Theresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fast check in. Comfy bed.
Séjour de 1 nuit en janvier 2024

8/10 Bien

easter

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Mason

Voyage en famille
Les points forts : Propreté et équipements
Séjour de 2 nuits en janvier 2024

2/10 Horrible

Walter

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The place was filthy and run down, thought it would be an ok place for the price because it was a best western. Man was I wrong, I will now question all best westerns in the future.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Katherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

2/10 Horrible

Carolyn

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Ryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Chasidey

Les points faibles : Personnel et service
Séjour de 7 nuits en décembre 2023

8/10 Bien

Yvon

Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Janine

Voyage d’affaires
Les points faibles : Propreté
Dead rats were in a trap behind the fridge and they stunk. I had to emtpy the trap myself.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Margaret

Voyage d’affaires
Friendly, attentive staff. Simple check-in. Clean room.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Patty

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Nivea, Broken Arrown

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Didn’t even have my freaking room available
Séjour de 1 nuit en novembre 2023

8/10 Bien

John

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Overall, staff was pleasant and helpful. The court yard was pretty and well kept. Nice hot breakfast was appreciated. Had 2 issues with the room. 1) Found and killed 10 roaches during our stay. 2) There was no cold water. The shower and faucet had warm and hot water, but no cold water to take meds. One of the staff knew exactly what was happening and said this has been going on for some time and the management has nor corrected it. The warm water was indeed appreciated, but was not what we expected. In the end, we appreciated the location and staff efforts. Not sure if we will stay again.
Séjour de 5 nuits en novembre 2023

2/10 Horrible

Juan

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Nicole, Post Falls

Voyage en couple
Les points faibles : Personnel et service
The property needed a little updating but the beds were comfortable. Staff wasn’t very friendly. There was a lot of noise outside.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Carlos

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Not too bad at a decent price. I would definitely stay at this place again.
Séjour de 1 nuit en novembre 2023