Équipement de l’hébergement

Avis sur TownePlace Suites Tucson Williams Centre

2.5 out of 5
TownePlace Suites Tucson Williams Centre
384 South Williams Boulevard, Tucson, AZ

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 273 avis sur 445." "
Note des voyageurs de 8 (Bien), d’après 124 avis sur 445." "
Note des voyageurs de 6 (Satisfaisant), d’après 23 avis sur 445." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 445." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 445." "

9,0/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Martin

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Dans l’ensemble tout est correcte. Mais si vous choisissez cet établissement pour les déheuners inclus… vous serez déçus, il y a probablement mieux ailleurs.
Séjour de 6 nuits en octobre 2022
Réponse de General Manager le 24 oct. 2022
Dear Martin, Thank you for choosing us for your visit to Tucson. While you liked most aspects of our hotel, we truly regret that you did not thoroughly enjoy our food offerings. We will certainly follow up with our food and beverage team to see where we can do better. Thank you for your feedback, and we hope to see you again soon.Sincerely,Shantell MorenoGeneral Manager

8/10 Bien

Daniela

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Shantell Moreno General manager le 15 mai 2024
Thank you for review of your recent stay with us at the Towneplace Suites. We value your feedback and will use it to improve. We hope to see you next time you are in Tucson. Safe travels.

10/10 Excellent

Maurice

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was there for a week, wonderful stay. Good hot buffet breakfast and plenty of good coffee. Room was quiet, even on the weekend. Staff was exceptional. Check-in lobby was hard to find in the dark at first but no big deal.
Séjour de 8 nuits en avril 2024
Réponse de General Manager le 2 mai 2024
Dear Maurice, Thank you for choosing the TownePlace Suites Tucson Williams Centre for your visit to our city and for sharing your review. We love to read that you rested well in our comfortable accommodations and our exceptional service made your stay even more enjoyable. Thank you also for spotlighting our friendly staff and all the comfort and amenities we provide our valued guests. Welcoming you back would be a pleasure, so please return soon for another outstanding experience.Sincerely,Shantell Moreno,General Manager

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
2nd stay at this property within a month. Hotel was great and room was as described. Hotel is quiet but parking does fill up if the hotel is full. Breakfast options were good.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Nicole, Thank you for choosing TownePlace Suites Tucson Williams Centre again and for your wonderful comments. We are pleased to know that we exceeded all of your expectations and that you loved our beautiful property. We are also glad that you enjoyed our comfortable accommodations as well as delicious breakfast at the restaurant. We appreciate your business, and we look forward to welcoming you back whenever your travels bring you to the area.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Paul

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property and room. Clean and quiet. Nice amenities.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 19 avr. 2024
Dear Paul, It was a pleasure having you as our guest at TownePlace Suites Tucson Williams Centre. We are pleased to know that your room and the amenities we provide exceeded all of your expectations and made for a more memorable stay. Thank you again for including us in your travel plans. We look forward to welcoming you back soon.Sincerely,Shantell Moreno,General Manager

10/10 Excellent

Georgina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was spacious and comfortable. Breakfast was delicious and served by a wonderful, welcoming lady. The housekeeper was very friendly also. Hector at the front desk was very efficient.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 7 avr. 2024
Dear Georgina, Thank you for the positive review and for taking the time to recognize TownePlace Suites Tucson Williams Centre. We are delighted to know how much you enjoyed our relaxing accommodations and the excellent service provided by our associates. We will be happy to share your kind compliments with Hector as well as other team members. Thank you again for being our guest, and we look forward to welcoming you back to the area.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Nori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 29 mars 2024
Dear Nori, We are happy you chose TownePlace Suites Tucson Williams Centre for your recent visit to the area. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Jasbir

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 27 mars 2024
Dear Jasbir, Thank you for your kind rating! We are glad you had such a positive experience during your time at TownePlace Suites Tucson Williams Centre, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Sincerely,Shantell Moreno,General Manager

10/10 Excellent

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was in a business park so it made the location quiet. Breakfast was nice and had decent options. Muffins, bagels, hot food like eggs and bacon. Our only complaint was that bed was awful. It was uncomfortable, super low and very firm. The pillows were so thin we had to request more. Shower water pressure was weak. I would consider going back if i knew the beds were better.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 21 mars 2024
Dear Nicole, Thank you for choosing TownePlace Suites Tucson Williams Centre and for your high rating. We want every guest who stays with us to have a relaxing, rejuvenating visit. We are disappointed this was not your experience, and we hope you will accept our apology. Please know our front desk associates are always available to help make you as comfortable as possible. We are also sorry for any inconvenience you experienced due to the low water pressure during your visit. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests. On a positive note, we appreciate you mentioning how much you enjoyed the delicious breakfast and the convenient location. We hope you will stay with us again the next time you are in the area.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

William J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 18 mars 2024
Dear Valued Guest, Thank you for choosing TownePlace Suites Tucson Williams Centre and for the perfect rating. We are pleased to know that you enjoyed our immaculate accommodations and impeccable service. We look forward to welcoming you back soon.Sincerely,Shantell Moreno,General Manager

8/10 Bien

Kevin

Les points forts : Propreté
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 12 mars 2024
Dear Kevin, Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We look forward to seeing you again soon at TownePlace Suites Tucson Williams Centre. Sincerely, Shantell Moreno General Manager

8/10 Bien

zona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024
Réponse de General Manager le 4 mars 2024
Dear Zona, Thank you for the nice rating of TownePlace Suites Tucson Williams Centre. We are delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Shantell Moreno,General Manager

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice, clean, quiet and functional room. Comfy bed. Good shower. The protein offerings at breakfast were only so-so. The rest of it - yogurt, OJ, cereal, cupcakes, etc. were good. This was our second visit to this property and we were pleased.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 21 févr. 2024
Dear stephen, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our comfortable accommodations and our breakfast offerings. It is always a joy to see our guests are excited about returning; we look forward to it!Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

María Jesús Armida

Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 11 févr. 2024
Dear Maria, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at TownePlace Suites Tucson Williams Centre and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely,Shantell Moreno,General Manager

6/10 Satisfaisant

Ammos

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en février 2024
Réponse de General Manager le 7 févr. 2024
Dear Ammos,Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Daniel

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente lugar muy limpio
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 30 janv. 2024
Dear Daniel, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed your time with us. We look forward to seeing you again soon and wish you all the best with your travels. Sincerely,Shantell MorenoGeneral Manager

6/10 Satisfaisant

Dwayne

Voyage en famille
Les points forts : Personnel et service et équipements
Great breakfast options! The second floor smelled in hallway.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 25 janv. 2024
Dear Dwayne, Thank you for taking the time to share your review. While we are glad to know you liked our breakfast options, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Shantell Moreno,General Manager

10/10 Excellent

Miguel V

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 23 janv. 2024
Dear Miguel V, Thank you for the perfect rating. We are glad you had a wonderful time at TownePlace Suites Tucson Williams Centre. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Raquel

Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 23 janv. 2024
Dear Raquel, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at TownePlace Suites Tucson Williams Centre, and we look forward to welcoming you back soon.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Alma

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Excelente ubicación y trato…
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 22 janv. 2024
Dear Alma, On behalf of all of us at TownePlace Suites Tucson Williams Centre, thank you for the generous review. We are pleased to know how much you enjoyed our convenient location. We look forward to accommodating you again soon.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

FERNANDO

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 19 janv. 2024
Dear Fernando, Thank you for choosing TownePlace Suites Tucson Williams Centre and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Shantell MorenoGeneral Manager

8/10 Bien

Teresa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was conveniently located and close to many restaurants. The staff was professional and friendly. The room was clean with a quaint kitchen area. There were many items for breakfast and especially enjoy the waffles. The only thing missing was a jacuzzi, which is one of the most important features we enjoy when staying at a property. Otherwise, it is a very good choice for a few nights.
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 17 janv. 2024
Dear Teresa, Thank you for choosing TownePlace Suites Tucson Williams Centre and also for your review. We are glad you enjoyed our convenient location and the courteous service provided by our associates. We also appreciate you mentioning our spotless accommodations and delicious breakfast. However, we regret not meeting all your expectations. We have taken note of your feedback and it will be shared with the appropriate individuals. We hope to welcome you again soon.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Alexandro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and quiet. Nice room in great condition.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 16 janv. 2024
Dear Alexandro, Traveling can be difficult enough, so we at the TownePlace Suites Tucson Williams Centre strive to make it stress-free for all our guests! We are delighted to know that we were able to provide you with a comfortable and quiet stay and that our rooms were the highlight of your visit. Should your travels bring you back this way, it would be our pleasure to host you again.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Ana, Hermosillo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente ubicación con calles muy accesibles para rápido traslado al trabajo
Séjour de 3 nuits en janvier 2024
Réponse de General Manager le 15 janv. 2024
Dear Ana, Thank you for choosing TownePlace Suites Tucson Williams Centre and also for your generous review. We are glad our location added to the enjoyment of your visit. We hope to welcome you again soon.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Kristi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
In a great quiet and safe location. Walkable to several restaurants and close to a mall. The area is quiet and the rooms are quiet. Rooms are comfortable and clean. Great central location to get to hiking and also downtown Tucson. Staff is friendly and helpful. If you stay longer periods, they change the sheets every seven days, but service the rooms every other day.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 13 janv. 2024
Dear Kristi,Thank you for taking the time to share your detailed feedback of your stay at TownePlace Suites Tucson Williams Centre! We are pleased to hear that you enjoyed the great, quiet, and safe location of our hotel, along with its proximity to restaurants and a mall. It is wonderful that you found the area and rooms to be quiet, comfortable, and clean. We are glad our central location was convenient for both hiking and exploring downtown Tucson. Your positive comments about the friendly and helpful staff are appreciated. Regarding the housekeeping schedule for longer stays, we are grateful for your understanding and will take note of your preferences. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Alejandro

Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 10 janv. 2024
Dear Alejandro, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We look forward to you making TownePlace Suites Tucson Williams Centre your home away from home whenever your travels bring you to our area. Sincerely, Shantell Moreno General Manager

10/10 Excellent

Ellen

Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 10 janv. 2024
Dear Ellen, Thank you for your fabulous rating and for letting us know your stay at TownePlace Suites Tucson Williams Centre was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Shantell Moreno General Manager

8/10 Bien

Eliana

Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 10 janv. 2024
Dear Eliana, Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We look forward to seeing you again soon at TownePlace Suites Tucson Williams Centre. Sincerely, Shantell Moreno General Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 13 janv. 2024
Dear Valued Guest,It is wonderful to know you enjoyed everything about your time at TownePlace Suites Tucson Williams Centre and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Bradley

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean, likes the multiple, carded entrances so we didn't have to trek through the whole place to get to our corner room. One flight of stairs and we were right at our door which was really nice. I also liked how the main entrance also requires your key to enter after hours as well. Felt very safe for the guests as well as the night staff.
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 30 déc. 2023
Dear Bradley, Thank you for staying with us at TownePlace Suites Tucson Williams Centre, and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our well-maintained property. We hope to see you again soon, and we wish you all the best with your travels. Happy Holidays and Happy New Year!Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Leopoldo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 16 déc. 2023
Dear Leopoldo, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to TownePlace Suites Tucson Williams Centre.Sincerely,Shantell Moreno,General Manager

10/10 Excellent

Rajesh

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tucson trip
Very and quite comfortable for the price , breakfast staff Ms Dawn very hospitable and helpful , maintainence guy Will was very helpful , he was prompt and courteous .
Séjour de 4 nuits en décembre 2023
Réponse de General Manager le 9 déc. 2023
Dear Rajesh,Thank you for being our guest at TownePlace Suites Tucson Williams Centre. We are pleased to know you had an excellent stay and that our devoted associates helped to make your visit memorable. They continually strive to provide exceptional service, down to the smallest detail, and we will enjoy sharing your kind comments with the associates you mentioned. We appreciate the review and look forward to having you as our guest again.Sincerely,Shantell MorenoGeneral Manager

8/10 Bien

Shawn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay was nice and relaxing , very quiet. The Staff that i did talk with were very pleasant and respectful. Property is un great condition, very clean, no trash on the property that i noticed anyways. Other than the breakfast not too good , my stay made up for the Breakfast .
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 9 déc. 2023
Dear Shawn,Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our service and spotless property. We value your comments regarding the breakfast and have taken note of it. We hope to see you again soon, and we wish you all the best with your travels. Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Viviana

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice room love the kitchenette!
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 5 déc. 2023
Dear Viviana, Thank you for evaluating your stay at TownePlace Suites Tucson Williams Centre. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with the kitchenette in your room. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Nidya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en novembre 2023
Réponse de General Manager le 23 nov. 2023
Dear Nidya, Thank you for the perfect rating! We hope you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at TownePlace Suites Tucson Williams Centre, and we look forward to welcoming you back soon.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy limpio y comodo. Bien ubicado
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 21 nov. 2023
Dear Valued guest, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our impeccable property and the convenient location. We had a great time accommodating you and we look forward to your next visit to Tucson. Sincerely, Shantell Moreno General Manager

8/10 Bien

ENRIQUE

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Lo principal en un hotel es una cama cómoda, muy mala calidad
Séjour de 4 nuits en novembre 2023
Réponse de General Manager le 21 nov. 2023
Dear Enrique, On behalf of all of us at TownePlace Suites Tucson Williams Centre, thank you for the generous review. We are pleased to know how much you enjoyed our immaculate property as well as our comfortable beds. It was our pleasure hosting you during your visit to our vibrant city, and we look forward to accommodating you again soon.Sincerely, Shantell Moreno General Manager

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay not great!
Facility is clean and well kept. Our room had a smell to it. We stayed for 3 nights and when we asked after the second night to have our room “refreshed” when we left for the day and we told it was one the list to be done. When we can back at 9:00 pm they hadn’t been in. We had to go to the front desk to get fresh towels, coffee packets etc
Séjour de 3 nuits en novembre 2023
Réponse de General Manager le 21 nov. 2023
Dear Paul, Thank you for sharing your feedback. We deeply apologize for the cleanliness issues you experienced during your stay. Our goal is to provide fresh and relaxing accommodations for every guest, and we are disappointed that we fell short during your visit. We value your feedback and will work diligently to ensure we are more consistent in our service delivery. We hope you consider giving us another opportunity to restore your confidence in our hotel.Sincerely, Shantell Moreno General Manager

6/10 Satisfaisant

Gary

Voyage en famille
Les points forts : Propreté et équipements
Nice property. We enjoyed our stay. Some of the staff could us a soft skill course.
Séjour de 9 nuits en novembre 2023
Réponse de General Manager le 20 nov. 2023
Dear Gary, Thank you for choosing us for your visit to Tucson. Please accept our apologies for the issues you experienced with some of our associates. Your valuable comments will be shared with them to ensure we are exceeding the expectations of every guest. We hope you will stay with us again so we can provide you with the exceptional hospitality you deserve.Sincerely,Shantell Moreno

8/10 Bien

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice suite with full kitchen, comfortable bed. Breakfast was better than usual, but still basically microwave stuff. Did have fresh made oatmeal with a variety of toppings. I would have rated it higher, but we were given a handicapped room when we did not request it. Very spacious, but lacked furnishings.
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 17 nov. 2023
Dear Susan, Thank you for taking the time to share your feedback regarding your recent stay at TownePlace Suites Tucson Williams Centre. We are delighted to hear that you enjoyed our immaculate accommodations and delicious breakfast offerings. However, we sincerely apologize for the oversight in providing a handicapped room, not in line with your request. Your comments are crucial, and we will be addressing this with our front desk team to ensure a smoother experience in the future. We appreciate your understanding and hope to welcome you back for an even more pleasant visit.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Soledad

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, nice staff, location
Séjour de 3 nuits en octobre 2023
Réponse de General Manager le 13 nov. 2023
Dear Guest, Thank you for being our guest at TownePlace Suites Tucson Williams Centre. We are pleased to know you had an excellent stay. We are glad that you loved our spotless property, convenient location, and our associates. We appreciate the review and look forward to having you as our guest again.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Jacqueline

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel was pleasantly clean and tidy. The mini kitchen was stocked with basic dishes and flat wire, and the beds and sofa bed were pretty comfortable. The free breakfast was pretty good with scrambled eggs and waffle bar, etc. Would gladly stay here again.
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 13 nov. 2023
Dear Jacqueline, Thank you for choosing TownePlace Suites Tucson Williams Centre and also for your generous review. We are glad you loved our well-kept property, breakfast offerings as well as the amenities we offer. We appreciate you sharing your feedback and love knowing you will return soon.Sincerely,Shantell MorenoGeneral Manager

8/10 Bien

Helen L

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was close to where we wanted to be. Only problem was weather related and our room had a water leak from the ceiling.
Séjour de 7 nuits en octobre 2023
Réponse de General Manager le 9 nov. 2023
Dear Helen, Thank you for choosing TownePlace Suites Tucson Williams Centre and also for your review. We are glad you enjoyed our convenient location. However, we apologize for the maintenance issues you encountered. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We hope to welcome you again soon.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

FERNANDO GUTIERREZ

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
everything is ok
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 2 nov. 2023
Dear Gutierrez,Thank you for your recent stay at the TownePlace Suites Tucson Williams Centre and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Tucson. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely,Shantell Moreno

10/10 Excellent

Tanja

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr nettes Personal, schöne, geräumige Zimmer mit gut ausgestatteter Küche. Das Frühstück war ebenfalls sehr gut. Leider hatten wir ein Zimmer direkt neben dem Waschraum, in welchem die Gäste bis tief in die Nacht hinein die Waschmaschinen haben laufen lassen, sodass wir kaum geschlafen haben. Dafür kann das Hotel aber nichts, deswegen gibt es trotzdem volle Sterne und eine absolute Empfehlung.
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 2 nov. 2023
Dear Tanja, On behalf of all of us at TownePlace Suites Tucson Williams Centre, thank you for the generous review. We are pleased to know how much you loved our well-maintained accommodations, friendly staff, and the in-room amenities we offer. We are also glad that you enjoyed our delicious complimentary breakfast. Thank you for choosing us for your visit to our vibrant city, and we look forward to accommodating you again soon.Sincerely,Shantell Moreno

8/10 Bien

RITA L

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our first room looked out to a wall, no view at all. We requested a change and were given a better view. Good breakfast. Hotel is clean and well supplied.
Séjour de 6 nuits en octobre 2023
Réponse de General Manager le 27 oct. 2023
Dear Rita, Thank you for choosing TownePlace Suites Tucson Williams Centre and for your nice rating. We hope you had a pleasant stay and we are glad you loved our well-maintained accommodations and complimentary breakfast offerings. Having said that, we regret not meeting your expectations with the assigned room, but we are happy to know we were able to resolve this to your satisfaction. Thank you again for your feedback, and we look forward to welcoming you back soon.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Soledad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 17 oct. 2023
Dear Soledad, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites Tucson Williams Centre. We look forward to your return and wish you all the best with your future travels.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Soledad

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love this hotel, alwats clean, super friendly staff, breakfast included
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 8 oct. 2023
Dear Soledad, Thank you for choosing TownePlace Suites Tucson Williams Centre and sharing your experience. We are glad you liked our well-maintained hotel and that you enjoyed our breakfast offerings. We were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,Shantell MorenoGeneral Manager

8/10 Bien

Tim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
The hotel is very nice. The service was great as well as the breakfast. Everyone was very friendly.
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 5 oct. 2023
Dear Tim, Thank you for staying with us and also for the nice review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our service, breakfast, and friendly staff. We hope to see you again soon and wish you all the best with your travels. Sincerely,Shantell MorenoGeneral Manager

6/10 Satisfaisant

Ronald, Amarillo

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
This is a wonderful hotel that I wanted to rate with five stars but it fails on the details. The hotel rooms are very spacious and clean. It is a great location. The problems came in the details. The bathroom sink would drain slow and when I brought it to their attention, it didn’t get fixed on the following day so I had ask for a repair again and wait another day. We had to get toilet paper and Kleenex from the desk and the bathroom waste was never emptied. They service the rooms every two days. For breakfast the eggs and sausage were not even warm on one day. If you are taking a shower at 6 AM, the water will only be warm. There is no wall no hot water at that time. When pressing the elevator button to go down to 1st floor in car#2, the button would not hold.
Séjour de 4 nuits en septembre 2023
Réponse de General Manager le 3 oct. 2023
Dear Ronald, Thank you for reviewing your stay with us. While we are glad to know you were pleased with the size of our accommodations and our ideal location, we sincerely apologize for the maintenance and housekeeping service issues you experienced in your room and for not being able to address them promptly to your satisfaction while you were here. Furthermore, we regret your disappointment with the lack of hot water at a specific time, and we are sorry for the difficulties you had with the elevator button. We have shared your concerns with the appropriate members of our team to take proper action and be more diligent in their delivery going forward. We are grateful for your patience and for the feedback that helps us improve our overall guest experience. We hope you will consider giving us another chance to show you our dedication to providing quality and seamless visits. Sincerely,Shantell Moreno,General Manager