Second time staying here . Bathroom has mold carpet was dirty . Spider web everywhere. Front desk lady Brenda second time she keep mine $100 dollars deposit .
The pictures on Expedia's site showed a nice pool and hot tub and nice rooms.The Hotel on out side looked run down as well as the room.Hot tub had dirty water and room carpet was dirty in room, smell dirty,we were not able to get into room until after 4:30 PM. Air
conditioner was not even turn on we turned it on and it didn't cooler the bed air until around 3 AM., so we didn't sleep very well because of the heat, the bathroom and area were we put our luggage never cooled off. No stopper in bathroom sink and stopper in show was painted white shower walls looked old as well. We did feel that we were going to get the rest we needed due to the heat and smell of the room and the looks of the property did not make it feel inviting to vacationers. We had to wait until 10 AM when the office opened up. And told them we were not waiting to stay at the Hotel we had to give them a $100 deposit in cash and was able to get it back we were not offered to try another room or refund for the days we paid through Expedia or from the Hotel. If we knew the conditions of the Hotel we would have look into another Hotel on Expedia's site. We google the hotel after staying there for 1 night and it was rated at 2.6 and that others that stay there could not get there deposit back which is not right. I do not want other vacationers to go through what we did and cost them more to stay somewhere else and do not think it is right the the Hotel should refuse to refund us for the nights we did get to stay.
They do not clearly state that you will be charged 100 dollar deposit upon check in and sjnce i did not have i could not rent the room then refused to refund me they ripped me off and I was in town because my mother was in the hospital having energency surgery because of this i was unable to afford a room elsewhere and had nowhere to go ......
We had two rooms reserved. Unfortunately, one of them had a HUGE leak coming from the ceiling n the restroom. The good thing was that we were quickly given another room.