Avis sur Kilaguni Serena Safari Lodge
Kilaguni Serena Safari Lodge
Tsavo West National Park, P.O. Box 48690, Tsavo
Avis
9,6
Exceptionnel
9,6/10
Propreté
9,6/10
Personnel et service
9,8/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
10/10
Écoresponsabilité
Avis
15 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
8/10 Bien
Pierre luc
22 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pierre luc
Séjour de 1 nuit en janvier 2023
8/10 Bien
Voyageur vérifié
Voyage en famille avec de jeunes enfants
25 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en août 2019
Réponse de LODGE MANAGER le 25 août 2019
Dear Guest,
Many thanks for the feedback, kindly do note at the point of booking we do provide all the information described on your feedback never-the less we shall endeavor to ensure that such information is shared, Our location remains the best Tsavo west has to offer.
looking forward to hosting you in the near future
regards,
Chahenza Dan|Lodge Manager
10/10 Excellent
bernard, Paris
10 févr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastique
bernard
10/10 Excellent
Susan
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susan
Séjour de 2 nuits en mars 2024
10/10 Excellent
Michael
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Lodge
Michael
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Ashok
26 sept. 2023
Ashok
Séjour de 1 nuit en septembre 2023
10/10 Excellent
Patricia
21 août 2023
Patricia
Séjour de 2 nuits en août 2023
6/10 Satisfaisant
ludwig
16 avr. 2023
ludwig
Séjour de 2 nuits en avril 2023
10/10 Excellent
Pilar
20 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tsavo West slice of heaven
Pilar
Séjour de 2 nuits en mars 2020
8/10 Bien
Jörg
12 févr. 2020
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
nice hotel with amaizing view
Jörg
Séjour de 2 nuits en février 2020
Réponse de Simon M le 21 févr. 2020
Dear Jorg,
Thank you very much for taking the time to review and share your wonderful experience about your last stay with us, we are very pleased to hear that it was a pleasant one.
We appreciate your positive comment about our food, an amazing view as well as our staff.
I have also noted your recommendation that we should assist guests with binoculars and I am happy to report to you that we have binoculars for guests upon request. We also have a resident naturalist and his team who are always ready to direct guests upon inquiry. However, we will discuss with the team on how this can be more enhanced to exceed our guests’ satisfaction.
Thank you once again for sharing and we look forward to welcoming you back soon.
Regards
Simon Muhoro.
8/10 Bien
Voyageur vérifié
31 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de Simon M le 21 févr. 2020
Dear Guest,
Thank you so much for this compliment well appreciated.
We look forward to hosting you again.
Regards,
Simon Muhoro
10/10 Excellent
Zuzana
14 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing and beutiful place
Zuzana
Séjour de 1 nuit en janvier 2020
Réponse de Simon M. le 21 févr. 2020
Dear Zuzana,
Thank you for taking the time to review us and making such a kind compliment.
We will be glad to host you again for a longer stay.
Best wishes,
Simon Muhoro.
10/10 Excellent
Voyageur vérifié
Voyage en couple
1 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en septembre 2019
Réponse de Simon M le 22 févr. 2020
Thank you so much for this kind compliment most appreciated. We hope to host you again soon,
Best wishes,
Simon Muhoro.
10/10 Excellent
Voyageur vérifié
23 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en septembre 2019
Réponse de Simon M. le 22 févr. 2020
Dear Guest,
Thank you very much for choosing the Kilaguni Serena Lodge as your preferred place of residence during your recent visit to Kenya and for taking the time to write such a thorough rave review of our property and service.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team.
Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.
Regards,
Simon Muhoro.
10/10 Excellent
Voyageur vérifié
Voyage en groupe, Voyage d’affaires
1 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en août 2019
Réponse de LODGE MANAGER le 1 sept. 2019
Dear Guest,
we appreciate you taking time to review Kilaguni Serena in view of your recent stay, we have taken note of our prime loaction that enables us offer the best of Tsavo, and rave review of our staff in your own words "efficient,friendly staff"
we look forward to hosting you and your friends again in the near future,
regards,
Chahenza Dan
10/10 Excellent
FATHIMA
21 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing!
FATHIMA
Séjour de 1 nuit en juillet 2019
Réponse de LODGE MANAGER le 21 juil. 2019
Dear Fathima,
Many thanks for your valued feedback ,Prime location enables us provide the best of Tsavo
I am very delighted to hear that our staff made you feel at home and I am certain that they equally enjoyed catering to your needs as much as you enjoyed your stay.
we at Serena pledge to continue offering the best of service and hospitality .
Regards,
Chahenza Dan|Lodge Manager
10/10 Excellent
Voyageur vérifié
4 juil. 2019
Voyageur vérifié
Séjour de 3 nuits en juin 2019
Réponse de LODGE MANAGER le 8 juil. 2019
Thank you for your 5* rating of Kilaguni Serena
regards,
Chahenza Dan
10/10 Excellent
Emily
4 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Breathtaking
Emily
Séjour de 1 nuit en juin 2019
Réponse de LODGE MANAGER le 8 juil. 2019
Dear Emily,
warm greetings from Kilaguni Serena
we have received your valued feedback of our property and we pledge to continue offering the best of Serena Hospitality.
regards,
Chahenza Dan
10/10 Excellent
Emily
24 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incredible place!
Emily
Séjour de 2 nuits en juin 2019
Réponse de LODGE MANAGER le 26 juin 2019
Dear Emily,
Warm greetings from Serena Hotels,
Thank you very much for choosing kilaguni Serena as your preferred place of residence during your recent visit to Tsavo west and for taking the time to write such a rave review of our property and service.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team ,I am very delighted to hear that our staff made you feel at home and in your own words"incredible place "
We pledge to continue offering the very best of the Serena Hospitality and Service.
Regards,
Chahenza Dan|Lodge Manager
10/10 Excellent
david
20 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful and Affordable Safari Lodge In Kenya
david
Séjour de 4 nuits en juin 2019
Réponse de LODGE MANAGER le 21 juin 2019
Dear Guest,
Warm greetings from Serena Hotels,
Thank you very much for choosing kilaguni Serena as your preferred place of residence during your recent visit to Tsavo west and for taking the time to write such a rave review of our property and service.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team ,I am very delighted to hear that our staff made you feel at home and in your own words"Wonderful and Affordable Safari Lodge In Kenya "
We pledge to continue offering the very best of the Serena Hospitality and Service.
CHAHENZA DAN
10/10 Excellent
Lucy
15 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lucy
Séjour de 1 nuit en juin 2019
Réponse de Lodge Manager le 19 juin 2019
Dear Lucy,
Thank you very much for choosing kilaguni Serena during your recent visit to Tsavo west and for taking the time to write a rave review of our property and service.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways.
Management will be sure to share your encouraging feedback with the entire team ,I am very delighted to hear that our staff made you feel at home especially Isaac
We pledge to continue offering the very best of the Serena Hospitality and Service.
Regards,
Chahenza Dan|Lodge Manager
10/10 Excellent
Voyageur vérifié
Voyage en couple
26 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en avril 2019
Réponse de Lodge Manager le 27 avr. 2019
Dear Guest,
Thank you for taking your time to give such a wonderful feedback about your stay at Kilaguni Serena Safari Lodge.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. I also appreciate that you rated our waterhole as the best.
Thank you once again for sharing and we look forward to welcoming you back soon.
Regards,
8/10 Bien
Voyageur vérifié
Voyage en couple
26 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en avril 2019
Réponse de Lodge Manager le 26 avr. 2019
Dear Guest,
Warm greetings from Serena Hotels,
Thank you very much for choosing kilaguni Serena as your preferred place of residence during your recent visit to Tsavo west and for taking the time to write such a rave review of our property and service.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team ,I am very delighted to hear that our staff made you feel at home and in your own words" Very happy we recommend”
We pledge to continue offering the very best of the Serena Hospitality and Service.
Regards,
Chahenza Dan|Lodge Manager
8/10 Bien
Samela
6 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Samela
Séjour de 2 nuits en janvier 2019
Réponse de LODGE MANAGER le 29 mars 2019
Dear Samela,
Many thanks for taking time to review kilaguni Serena looking forward to hosting you again in near future
regards,
Chahenza Dan|Lodge Manager
10/10 Excellent
Voyageur vérifié
3 janv. 2019
Voyageur vérifié
Séjour de 3 nuits en décembre 2018
Réponse de LODGE MANAGER le 29 mars 2019
Dear Guest,
Many thanks for the 5*rating , We pledge to continue offering the very best of the Serena Hospitality and Service.
Looking forward to hosting you again
Regards,
Chahenza Dan|lodge manager
10/10 Excellent
Voyageur vérifié
30 août 2018
Stay in Kenya
Voyageur vérifié
Séjour de 5 nuits en août 2018
Réponse de LODGE MANAGER le 29 mars 2019
Dear Guest,
Many thanks for the 10 out of 10*rating and feedback .We pledge to continue offering the very best of the Serena Hospitality and Service.
Looking forward to hosting you again
Regards,
Chahenza Dan|lodge manager
10/10 Excellent
Rene, Jyderup
5 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Must see
Rene
Séjour de 3 nuits en juillet 2018
Réponse de LODGE MANAGER le 29 mars 2019
Dear Rene,
Many thanks for the 10 out of 10*rating and feedback "Great place,coming again" We pledge to continue offering the very best of the Serena Hospitality and Service.
Looking forward to hosting you again
Regards,
Chahenza Dan|lodge manager
10/10 Excellent
Suzanne, British Columbia, Canada
14 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Outstanding location, service and comfort
Suzanne
Séjour de 3 nuits en avril 2018
Réponse de LODGE MANAGER le 29 mars 2019
Dear Suzanne,
Many thanks for the 5*rating and feedback "Outstanding location, service and comfort." We pledge to continue offering the very best of the Serena Hospitality and Service.
Looking forward to hosting you again
Regards,
Chahenza Dan|lodge manager
10/10 Excellent
Corinne
13 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Corinne
8/10 Bien
Joyce
22 déc. 2017
Les points forts : Propreté et personnel et service
Fantastic view over wilderness
Joyce
Séjour de 3 nuits en octobre 2017
Réponse de LODGE MANAGER le 29 mars 2019
Dear Joyce,
Many thanks for the rating and detailed feedback "Fantastic view over wilderness." We pledge to continue offering the very best of the Serena Hospitality and Service.
Looking forward to hosting you again
Regards,
Chahenza Dan|lodge manager
8/10 Bien
Elaine, Brighton, MI
22 nov. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice and helpful staff.
Elaine
Séjour de 2 nuits en novembre 2017
10/10 Excellent
Voyageur vérifié
5 avr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kilaguni Lodge ist immer einen Aufenthalt wert
Voyageur vérifié
10/10 Excellent
honeydew, Perth, West Australia
9 oct. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Be spoilt!
honeydew
10/10 Excellent
Mette, Mombasa and Norway
15 sept. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing Hotel in a fantastic spot
Mette
10/10 Excellent
Voyageur vérifié
26 mai 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wow
Voyageur vérifié
10/10 Excellent
Norwegain, Mombasa
5 avr. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect place to relax
Norwegain
10/10 Excellent
francesco sini, roma
15 janv. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
semplicemente UNICO, un esperienza da vivere almen
francesco sini
10/10 Excellent
Caitlin Kanani, London
7 janv. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best view in the world
Caitlin Kanani
8/10 Bien
Nicola
8 oct. 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicola
8/10 Bien
Voyageur vérifié
13 sept. 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Réponse de Simon Muhoro. le 22 févr. 2020
It was nice hosting you.
Best wishes from the Kilaguni Serena team.
10/10 Excellent
Em, Nairobi
28 juil. 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful view and great service
Em
Réponse de Simon Muhoro. le 22 févr. 2020
Dear Em,
Thank you so much for your compliment well appreciated.
We hope to welcome you back to Kilaguni Serena soon.
8/10 Bien
Chris Klaassen
23 janv. 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chris Klaassen
Réponse de Simon Muhoro. le 22 févr. 2020
Thank you very much, Chris.
10/10 Excellent
Uli, Stuttgart, Deutschland
12 déc. 2011
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Uli
Réponse de Simon Muhoro. le 22 févr. 2020
Dear Uli,
It was great hosting you.
We look forward to your next visit.