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City Oasis Inn Townsville, SureStay Collection by BW

4.0 star property
Hotel with free parking, a quick walk to Castle Hill

Choose dates to view prices

Photo gallery for City Oasis Inn Townsville, SureStay Collection by BW

Surrounded by lush vegetation, this pool area offers a serene atmosphere with a soothing waterfall feature.
Stroll through the serene garden, surrounded by a variety of trees and shrubs, along a winding paved pathway.
Relax in comfort with a large bed positioned against a wall, flanked by a window and air conditioning unit.
Enjoy a compact living space with a kitchenette, dining area, and flat-screen TV.
Experience the sleek, modern design of this stylish space, featuring a spacious reception area with a comfortable seating area, a large mirror, and a flat-screen TV.

Popular amenities

  • Room service
  • Bar
  • Hot tub
  • Parking available
  • Breakfast available
The current price is €81
includes taxes & fees
30 Jul - 31 Jul

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Family Room

Family Room | 1 bedroom, in-room safe, desk, laptop workspace

Family Room

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Hairdryer
  • Sleeps 6
  • 2 Queen Beds and 1 Single Bunk Bed

View all photos for Executive Apartment, 1 Queen Bed

Executive Apartment, 1 Queen Bed | Living area

Executive Apartment, 1 Queen Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchen
Fridge
HDTV
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room

9.4 out of 10
Exceptional
(15 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Hairdryer
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Kitchenette

Executive Kitchenette | 1 bedroom, in-room safe, desk, laptop workspace

Executive Kitchenette

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Kitchenette
Fridge
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | 1 bedroom, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Shower/bath combination
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, in-room safe, desk, laptop workspace

Standard Twin Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Hairdryer
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room

Family Room | 1 bedroom, in-room safe, desk, laptop workspace

Family Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
HDTV
Separate bedroom
Ceiling fan
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Family Room

Family Room | 1 bedroom, in-room safe, desk, laptop workspace

Family Room

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Hairdryer
  • Sleeps 6
  • 1 Double Bed and 2 Single Bunk Beds

View all photos for Standard Apartment

1 bedroom, in-room safe, desk, laptop workspace

Standard Apartment

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
3 bedrooms
Blackout curtains
Ceiling fan
Hairdryer
  • Sleeps 8
  • 2 Queen Beds, 2 Large Single Beds and 2 Single Beds

View all photos for Traditional Cottage

Traditional Cottage | 1 bedroom, in-room safe, desk, laptop workspace

Traditional Cottage

Highlights

Deck/patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Kitchen
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Room, Multiple Beds (Pet Friendly)

Standard Room, Multiple Beds (Pet Friendly) | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, Multiple Beds (Pet Friendly)

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Separate bedroom
Ceiling fan
Blackout curtains
Hairdryer
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
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About the area

Map
143 Wills Street, Townsville, QLD, 4810

What's nearby

  • Castle Hill - 5 min walk - 0.5 km
  • The Strand Beach - 11 min walk - 1.0 km
  • Queensland Country Bank Stadium - 16 min walk - 1.4 km
  • Strand Park - 18 min walk - 1.5 km
  • Magnetic Island Ferry Terminal - 20 min walk - 1.7 km

Getting around

  • Townsville Station - 6 min drive
  • Townsville, QLD (TSV) - 13 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Cowboys Leagues Club - ‬7 min walk
  • ‪Victoria Bridge - ‬6 min walk
  • ‪Wild Rice Laos & Thai Cuisine - ‬10 min walk
  • ‪City Lane & City Arcade - ‬7 min walk

About this property

City Oasis Inn Townsville, SureStay Collection by BW

Upscale hotel near Castle Hill
Located close to Queens Gardens and Museum of Tropical Queensland, City Oasis Inn Townsville, SureStay Collection by BW provides a coffee shop/cafe, a garden and a playground. For some rest and relaxation, visit the hot tub. The on-site restaurant, Sidewalk Cafe & Bar, offers breakfast, dinner and al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks at this hotel include:
  • An outdoor pool with sunloungers
  • Free self-parking, plus extended parking (surcharge)
  • Cooked-to-order breakfast (surcharge), a front desk safe and luggage storage
  • Barbecues, a computer station and concierge services
Room features
All guest rooms at City Oasis Inn Townsville, SureStay Collection by BW feature comforts, such as laptop-friendly workspaces and air conditioning, as well as amenities, such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • Fridges, electric kettles and ceiling fans

Languages

English

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8.4 out of 10, Very good, 134 reviews
The price is €118
includes taxes & fees
30 Jul - 31 Jul
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Extended parking on site (AUD 7.50 per night)

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: AUD 8 to 25 for adults and AUD 5 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Sidewalk Cafe & Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Playground

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: noon; check-in end time: 6:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 6:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Restaurant

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 33 per night.
Cots (infant beds) are available for AUD 25 per night

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 25 for adults and AUD 5 to 25 for children
  • Extended parking fee: AUD 7.5 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 25 per night
  • Rollaway bed fee: AUD 33 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession within the meaning of Article 155 of the French Tax Code.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision

Property is also known as

City Oasis Inn
City Oasis Inn Townsville
City Oasis Townsville
City Oasis
City Oasis Hotel
City Oasis Inn
City Oasis Inn Townsville SureStay Collection by BW
City Oasis Inn Townsville, SureStay Collection by BW Hotel
City Oasis Inn Townsville, SureStay Collection by BW Townsville

Frequently asked questions

Does City Oasis Inn Townsville, SureStay Collection by BW have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at City Oasis Inn Townsville, SureStay Collection by BW?

As of 27 Jul 2025, prices found for a 1-night stay for 2 adults at City Oasis Inn Townsville, SureStay Collection by BW on 30 Jul 2025 start from €81.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is City Oasis Inn Townsville, SureStay Collection by BW pet-friendly?

Yes, City Oasis Inn Townsville, SureStay Collection by BW allows dogs (limit 2 total).

How much is parking at City Oasis Inn Townsville, SureStay Collection by BW?

Self-parking is free at this property.

What time is check-in at City Oasis Inn Townsville, SureStay Collection by BW?

Check-in start time: noon; check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at City Oasis Inn Townsville, SureStay Collection by BW?

Checkout is at 10 AM. Late checkout is available for a fee (subject to availability).

Where is City Oasis Inn Townsville, SureStay Collection by BW located?

Located in the heart of Townsville, this hotel is within 1 mi (2 km) of Castle Hill, Maritime Museum of Townsville and Museum of Tropical Queensland. Queens Gardens and Strand Park are also within 1 mi (2 km). Townsville Station is 21 minutes by foot.

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City Oasis Inn Townsville, SureStay Collection by BW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 230 out of 512 reviews
Rating 8 - Good. 219 out of 512 reviews
Rating 6 - Okay. 40 out of 512 reviews
Rating 4 - Poor. 18 out of 512 reviews
Rating 2 - Terrible. 5 out of 512 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 1 night in Jul 2025

10/10 Excellent

Lorean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional in assisting me with my needs.
Stayed 1 night in Apr 2025

10/10 Excellent

Elly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great corporate style hotel!
Stayed 1 night in Dec 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pool and backyard area. Neat, tidy and helpful staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

Karri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and spa are great. The staff are warm, friendly and flexible
Stayed 2 nights in Feb 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Best Western hotel in Townsville city
Stayed 2 nights in Feb 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2024

10/10 Excellent

Stuart

Great place to stay
Stayed 1 night in May 2024

10/10 Excellent

Rachel

The pool and BBQ area was so relaxing 😌
Stayed 2 nights in Oct 2024

8/10 Good

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient and very helpful staff. Lots of walking/hiking opportunities. Would like to see dining facility open more hours.
Stayed 2 nights in Feb 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 2 nights in Mar 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay very friendly and clean and tidy.
Stayed 3 nights in Apr 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and very helpful.
Stayed 7 nights in Sep 2024

4/10 Poor

Kelly

Liked: Cleanliness
The staff were rather rude, told we couldnt have anyone but us in the room we paid for! There's NO elevator. Took two of us 45 minutes to get everything up to our room on the 2nd floor. The door at the top kept closing, it's a one way door, so had to walk around and go through from the front. The room onky had a tiny fridge & a kettle, no spoons, plates etc. A few small glasses in the fridge. Someone quietly slipped the "house rules" under out door. No knock just found it when we went to go out. We didn't hear anyone! Weird vibes.
Stayed 1 night in Jun 2025

10/10 Excellent

Domenico

Very nice place just a stroll down to the city we already been so many times and is a such good place
Stayed 2 nights in May 2024

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place for our vacation. Close to the Townsville CBD and walkable to many places we were attracted to when planning our stay.
Stayed 7 nights in Jul 2023

6/10 Okay

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was a lot smaller than I thought it would be with very few amenities (no toaster, cutlery etc). However, I loved the pool and the spa, and the staff were friendly and approachable.
Stayed 6 nights in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was good…just what I was after
Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stop here for the night. Nice rooms, staff and service.
Stayed 1 night in May 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay so we booked in for an extra night
Stayed 1 night in Jan 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was very nice!
Stayed 4 nights in Jan 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
location was unique, at our age stairs were a problem - we enjoyed our stay.
Stayed 7 nights in Jul 2023

10/10 Excellent

Sueellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Beautiful and clean
Stayed 1 night in Jun 2022

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Jan 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking availability onsite is a bonus. Well located with reasonable walking distance to shops and restaurants that provide a good variety of options.
Stayed 1 night in Sep 2023