Town of New Castle - Nos plus belles villas de location

« After flying in with four of us from Los Angeles on a Red Eye, we had to drive around for 4-5 hours until we were able to check in at 4pm, however after hours of trying to get into the property with no answer on the contact number ,we finally were able to have the local property manager come out and say that the property overbooked and had no room for us. I spent over 2 hours on the phone getting the run around by Expedia with mixed stories of our accommodations. FINALLY with now the story is...

« We used the hot tub and loved it. It was very easy to have our dog with us »

« Place didn't exist. Host did not respond to requests to clarify check-in. Upon arriving, the location was not as described and an individual who answered the door informed our party this was not a rental property. Had to last minute book elsewhere. »

« Communication:Travis was very responsive and helpful with any communications, from beginning to end.Amenities:The pictures don’t really illustrate well enough the features of this house. The game room is excellent, with a beautiful pool table, a poker table with chips, a nice foosball table and a nice TV. There is a small volleyball court outside, cornhole boards, and other small touches. The main deck is HUGE (about 30ftx30ft). The great room is beautiful, and open layout from great room to...

« The house itself was fine but the pool was unusable and not maintained. We were frequently promised it would be fixed each day but there was no maintenance done. Even going through support, there was no attempt to make things right and we were unable to use the pool during a hot summer weekend. (There aren't even any pool towels for use) »