Bonjour Pierre,Nous vous remercions chaleureusement pour votre commentaire positif et pour avoir pris le temps de partager votre expérience chez nous. Nous sommes enchantés d'apprendre que la situation de notre hôtel, la gentillesse de notre personnel et la qualité de notre cuisine ont contribué à rendre votre séjour agréable. Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir à nouveau très bientôt.Cordialement

Thomas. On sent l'odeur que vous nous dites et qu'elle ne devrait pas apparaître après la dernière rénovation. Nous signalons votre réclamation à la maintenance pour en trouver la cause et les solutions. Nous nous excusons pour votre aversion pour la politique de location de serviettes de plage. Nous sommes ravis que vous ayez apprécié notre buffet et que notre excellente situation vous ait permis de passer un meilleur séjour.

Cher client. Merci d'avoir laissé votre avis afin que nous puissions nous améliorer. Malheureusement, le protocole de sécurité sanitaire a fait que, à l'occasion, des attentes se forment dans le service alimentaire.

Dear Mauro, Thank you for your review. We will look forward to hosting your future visits to Torremolinos, will do our best to make the next experiences perfect from beginning to end. Receive our warmest greetings!

Dear Adri,Thank you for your kind words! We are delighted to hear that you enjoyed our great location and found our staff friendly. It's wonderful to know that you appreciated our nice and clean pool area. We look forward to welcoming you back soon!Warm regards

Beste Marthijn,Hartelijk dank voor uw feedback. We waarderen uw opmerking over de parkeergelegenheid en nemen dit mee in onze verbeteringen. We hopen dat u desondanks een prettig verblijf heeft gehad en kijken ernaar uit u in de toekomst weer te verwelkomen.Met vriendelijke groet

Dear Nigel,First of all, we want to express our sincerest thanks for sharing your experience. We deeply regret the inconveniences you experienced due to noise and disturbance during your stay. Rest assured that we are taking steps to improve the sound insulation of our rooms and will reinforce our protocols to handle similar situations more swiftly in the future.We understand that rest is fundamental and we apologize for not having met your expectations on this occasion. Your experience matters to us, and we hope to have the opportunity to welcome you back for a more peaceful stay. Warm regards

Hello Marcus,Thank you for taking the time to leave a review. We're thrilled to hear that our staff, especially Angela, made you feel at home. We strive to provide a welcoming atmosphere and it's rewarding to know we've succeeded. Looking forward to welcoming you back soon.Warm regards

Thank you, Justin, for taking the time to provide your feedback. Your input is invaluable to us, and we're pleased to hear about your positive experiences. If you ever decide to visit us again, we look forward to providing you with an even better stay.

Dear Michelle,Thank you for sharing your feedback. We're delighted to hear that you had a great stay and enjoyed our central location and lift access to various areas. Your comments about the pool and relaxed atmosphere are appreciated. We'll certainly consider your input regarding the carpets. We look forward to welcoming you back for another wonderful stay.

Dear Nicholas,We greatly appreciate your feedback.Your insights are valuable to us, and we're pleased to know you enjoyed your stay. If you have any further comments or suggestions, please feel free to share. We hope to have the pleasure of hosting you again in the future.Best regards

Thank you, Simon, for sharing your thoughts.We're delighted to hear that you appreciated our prime location, friendly staff, and clean rooms. While we aim to provide a comfortable stay, we also acknowledge your comments about the rooms needing a little refresh. Your feedback is important to us, and it will assist us in making improvements. We hope to have the pleasure of welcoming you back in the future.Best regards

Estimado Antonio,¡Muchas gracias por elegir nuevamente el Hotel Fénix Torremolinos para tus vacaciones y por compartir tu experiencia con nosotros!Nos alegra mucho saber que has tenido una experiencia inolvidable y que nuestro hotel se ha convertido en tu elección preferida. Es un honor saber que nuestro personal ha contribuido a hacer que te sientas como en casa. Transmitiremos tus amables palabras a Ángela, José Antonio, José Miguel, Francisco, Fernando, Emilio y a todo el equipo. Su dedicación y amabilidad son fundamentales para que nuestros huéspedes disfruten de una estancia maravillosa.Esperamos tener el placer de recibirte nuevamente en el futuro y seguir brindándote experiencias memorables en cada visita.¡Hasta pronto y que tengas unas vacaciones inolvidables!

Dear Marcus,Thank you so much for sharing your wonderful experience at Hotel Fénix Torremolinos!We are delighted to hear that you were pleasantly surprised by your large room with a sea view and balcony. It's great to know that the Air Conditioning worked well and that you found the bed comfortable with clean and soft white bed linen and towels. We take pride in maintaining a high standard of cleanliness and comfort for our guests, and your positive feedback is very much appreciated.We are thrilled to hear that you found our reception staff friendly and that our cleaning ladies provided excellent service with a smile. We will make sure to pass on your kind words to them.It's fantastic to hear that you enjoyed the recently refurbished bathroom, and we are glad to know that you felt safe and comfortable during your stay.Thank you for already booking another stay with us in August! We can't wait to welcome you back for another enjoyable experience.Lastly, we are pleased that you found the lift to street level convenient for easy access to the beach.Thank you for choosing Hotel Fénix Torremolinos, and we look forward to seeing you again soon!

Dear Isaac,Thank you for your great rating. Hope you have had a good time with us.We look forward to welcoming you back soon.

Good afternoon ,We are sorry for his comment and would like to help.What room do you have? , so we will help to solve,at reception we can help, ángela

Thank you for choosing Hotel Fénix Torremolinos. We look forward to seeing you again soon!

Estimado Sandra , muchas gracias por sus buenos comentarios, esperamos que la estancia sea de su agrado.No dude en contactar con recepción si necesita cualquier cosa.Saludos,Recepción Hotel Fenixángela

Estimado cliente, muchas gracias por dedicar unos minutos para valorar su experiencia , esperando volver a verles ,gracias Saludos,

Thank you very much for taking a few minutes and giving us a pleasant review of our hotel. This helps us to improve.We hope to see you againgreetings ,ángela

Thank you Marco!

Thank you Bo!

Thank you very much, Erja!

Thank you very much, Adam

Dear Seamus Gerard,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your compliments and we're delighted to hear that you had a very nice stay overall. We would like to address the concerns you raised about the extra charges for late check-out and pool towels. While we understand your perspective, please allow us to clarify that these charges are intended to cover the additional operational costs associated with these services. However, we appreciate your feedback and will take it into consideration as we review our policies to ensure they align with our guests' expectations.We are pleased to note that you found our recent refurbishments appealing, especially the updated bathrooms. Your positive comments are greatly appreciated, as we continuously strive to provide a contemporary and comfortable experience for our guests.We regret that the gym did not meet your expectations. and we apologize if it fell short of the standards you would expect from a four-star hotel. We will review the gym facilities and consider improvements to ensure they are more in line with our guests' needs.Once again, we sincerely appreciate your feedback, as it allows us to better understand our guests' preferences and make necessary adjustments to enhance their experience. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,

Thank you very much Vibe!

¡Muchísimas gracias, Bruno, por tu valoración!

Thank you, Klaudia!

Thank you for your positiv ratin!

Kära Emelie,Tack så mycket för att du berättade hur din vistelse var. Vi värdesätter alla dina bidrag mycket eftersom de är en möjlighet att fortsätta arbeta med att förbättra vår service till våra gäster.Med vänliga hälsningarKvalitetsavdelning

¡Muchas gracias, Francisco!