Avis sur The Bay Suites - Entertainment Dist
The Bay Suites - Entertainment Dist
14 York St, Toronto, ON
Avis
6,8
7,6/10
Propreté
6,8/10
Personnel et service
7,4/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
Voyage en groupe
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
2/10 Horrible
Francois
10 avr. 2024
Francois
Séjour de 1 nuit en avril 2024
Réponse de The Bay Suites le 30 avr. 2024
Thank you for your feedback, even though it was a tough rating. We're sorry we didn't meet your expectations. Your comments will help us improve for the future.If you have any suggestions, please let us know. We'd appreciate it if you could recommend us to your friends and family.We hope to welcome you back and provide a better experience next time.
8/10 Bien
Alexandre
Voyage en couple
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexandre
Séjour de 3 nuits en mars 2024
Réponse de The Bay Suites le 16 avr. 2024
Thank you for your feedback. Your comments are valuable to us. We aim to enhance our services based on your suggestions. Please share more details so we can improve.We would appreciate it if you would recommend us to your friends and family. Thank you for your input, and we hope to exceed your expectations on your next visit.
6/10 Satisfaisant
Dominic
3 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Dominic
Séjour de 2 nuits en avril 2024
Réponse de The Bay Suites le 16 avr. 2024
Thank you for your feedback. We appreciate your input and will use it to improve our services. If you have any specific suggestions for us, please share them.We would appreciate it if you would recommend us to your friends and family. Your support means a lot to us.Looking forward to welcoming you back and exceeding your expectations.
10/10 Excellent
angelu
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
angelu
Séjour de 2 nuits en mars 2024
10/10 Excellent
Ahmed
Voyage en couple
19 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ahmed
Séjour de 6 nuits en janvier 2024
Réponse de The bay Suites le 22 janv. 2024
Merci pour cette critique fantastique! Nous sommes ravis d'apprendre que vous avez apprécié la propreté de l'appartement, les commodités et la magnifique vue sur la Tour CN. C'est formidable de savoir que vous avez passé un agréable séjour et que vous avez trouvé la connexion WIFI satisfaisante. Nous espérons que vous nous rendrez visite à nouveau et que vous envisagerez de recommander nos propriétés à vos amis et à votre famille. Au plaisir de vous accueillir à l'avenir !
8/10 Bien
Pierre
Voyage d’affaires
4 déc. 2023
Les points forts : Personnel et service et équipements
Pierre
Séjour de 4 nuits en novembre 2023
Réponse de The Bay Suites le 12 déc. 2023
Thank you for your feedback. We apologize for the issues you encountered during your stay. We are taking steps to address them as soon as possible. We appreciate your input and hope you'll consider staying with us again. Your satisfaction is important to us, and we would love the opportunity to provide you with an exceptional experience.
8/10 Bien
Louise
Voyage en famille
4 sept. 2023
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Louise
Séjour de 2 nuits en septembre 2023
10/10 Excellent
Jf
15 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jf
Séjour de 1 nuit en août 2023
8/10 Bien
Anthony
31 juil. 2023
Anthony
Séjour de 2 nuits en juillet 2023
8/10 Bien
Annick
18 juil. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Annick
Séjour de 3 nuits en juillet 2023
10/10 Excellent
Bianca
26 juin 2023
Bianca
Séjour de 2 nuits en juin 2023
8/10 Bien
Sylvain
Voyage d’affaires
17 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sylvain
Séjour de 1 nuit en avril 2023
10/10 Excellent
Bianca
Voyage en couple
19 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bianca
6/10 Satisfaisant
jenny
19 oct. 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Un dur début mais un coup installé, c’était bien.
jenny
Séjour de 2 nuits en octobre 2022
8/10 Bien
Genevieve
22 sept. 2022
Genevieve
Séjour de 1 nuit en septembre 2022
6/10 Satisfaisant
Oceane
16 sept. 2022
Oceane
Séjour de 1 nuit en septembre 2022
10/10 Excellent
Alexandre
1 avr. 2022
Alexandre
Séjour de 3 nuits en mars 2022
8/10 Bien
Eric
Voyage d’affaires
29 janv. 2022
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Eric
Séjour de 2 nuits en janvier 2022
2/10 Horrible
Luis, Ottawa
23 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luis
Séjour de 2 nuits en mai 2024
10/10 Excellent
Brad
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brad
Séjour de 1 nuit en mars 2024
10/10 Excellent
Brad
Voyage en famille
19 mai 2024
Les points forts : Équipements
Brad
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Michael
Voyage en famille, Voyage en couple
17 mai 2024
Michael
Séjour de 2 nuits en mai 2024
Réponse de The Bay Suites le 20 mai 2024
We are thrilled to hear that you found the location of our property excellent.Thank you for choosing to stay with us. We hope you had a wonderful time and would be honoured if you recommended our properties to your friends and family for their future trips to Toronto.
6/10 Satisfaisant
JAVIER
13 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
JAVIER
Séjour de 3 nuits en mai 2024
2/10 Horrible
Rinkesh
10 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rinkesh
Séjour de 3 nuits en mai 2024
4/10 Médiocre
Matthew
Voyage d’affaires
10 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matthew
Séjour de 5 nuits en mai 2024
Réponse de The Bay Suites le 13 mai 2024
Thank you for sharing your experience with us. We regret that your Bay Suites stay did not meet your expectations.We apologize for any inconvenience caused by the dated furnishings, limited supplies, and maintenance issues you encountered. Your feedback is crucial in helping us improve our services and facilities for future guests.We assure you that we have taken note of your comments and will address these matters promptly to enhance the overall guest experience.We hope you will give us another opportunity to provide you with a more enjoyable stay in the future. Your satisfaction is important to us, and we value your feedback as we strive to deliver exceptional accommodations.Thank you for choosing our property, and we look forward to hosting you again soon.
4/10 Médiocre
RENEE
Voyage en couple
8 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
RENEE
Séjour de 2 nuits en mai 2024
Réponse de The Bay Suites le 9 mai 2024
We appreciate your feedback regarding your recent stay. We apologize for the inconvenience you encountered during your time with us. Rest assured; we are actively addressing the issues you mentioned to ensure a more comfortable experience for our guests in the future.Your comments are valuable to us, and we strive to improve based on your input. We hope you will consider giving us another chance to provide you with a superior stay. Your satisfaction is our top priority, and we look forward to welcoming you back.
10/10 Excellent
Rose
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rose
Séjour de 2 nuits en avril 2024
6/10 Satisfaisant
Rajagopal
Voyage en couple
6 mai 2024
Rajagopal
Séjour de 3 nuits en mai 2024
Réponse de The Bay Suites le 6 mai 2024
Thank you for taking the time to share your experience at 12 York Street condo. We are thrilled to hear that you found our location convenient and enjoyed the amenities provided in the apartment.We appreciate your feedback regarding the critical situation and the check-in process. Your comments are valuable to us, and we will work on improving these aspects to make your next stay even more seamless.We are delighted to hear that you plan to stay with us again. Please don't hesitate to recommend our properties to your friends and family for their future visits to Toronto.
6/10 Satisfaisant
Junko
Voyage en famille
6 mai 2024
Junko
Séjour de 6 nuits en avril 2024
Réponse de The Bay Suites le 6 mai 2024
We are delighted to hear that you enjoyed the excellent location of our property. Your satisfaction is important to us, and we are glad you appreciated the convenience of our location.Thank you for choosing to stay with us. Should you have friends or family visiting Toronto, we would be honoured if you recommended our properties to them.
4/10 Médiocre
Parhelion
Voyage en famille avec de jeunes enfants, Voyage en groupe
2 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parhelion
Séjour de 1 nuit en mai 2024
Réponse de The Bay Suites le 3 mai 2024
We appreciate your feedback regarding your recent stay. We apologize for your issues with the balcony lock, main door, and alarm system instructions. Your comments have been shared with our team for immediate attention.We regret that your experience did not meet your expectations regarding cleanliness and overall enjoyment. We strive to provide a comfortable and pleasant stay for all our guests.We hope you will consider giving us another opportunity to exceed your expectations in the future. Feel free to recommend our properties to your loved ones for a better experience.
6/10 Satisfaisant
Larry, Sherwood Park
2 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Larry
Séjour de 3 nuits en avril 2024
Réponse de The Bay Suites le 2 mai 2024
We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Regrettably, you faced challenges with the bathroom door and communication with our property manager. Your comments have been noted, and we will address these issues to ensure a smoother experience for our guests in the future.We value your insights as they help us enhance our services. We hope to have the opportunity to host you again and provide you with a much-improved stay. Please consider recommending our properties to your friends and family.
6/10 Satisfaisant
Sheri
Voyage en famille
1 mai 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Sheri
Séjour de 3 nuits en avril 2024
Réponse de The Bay Suites le 2 mai 2024
Thank you for taking the time to provide detailed feedback about your experience. We sincerely apologize for the inconvenience you faced during your stay. Your comments have been shared with our team for immediate action and improvement. We regret the challenges you encountered with our check-in process and the condition of your suite. It's heartening to hear that our location was convenient for your plans.We truly value your feedback as it helps us enhance our services. We would love to host you again and provide you a much-improved experience. We hope you'll consider recommending our properties to your friends and family.
6/10 Satisfaisant
Edward
30 avr. 2024
Edward
Séjour de 3 nuits en avril 2024
Réponse de The Bay Suites le 2 mai 2024
Thank you for your feedback. We appreciate your input and will use it to improve our services. If you have any specific suggestions for us, please share them.We kindly ask you to recommend us to your friends and family. Your support means a lot to us.Looking forward to welcoming you back and exceeding your expectations.
8/10 Bien
Robyn
Voyage en famille, Voyage en groupe
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robyn
Séjour de 3 nuits en avril 2024
Réponse de The Bay Suites le 30 avr. 2024
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our prime location, cleanliness, and the helpfulness of our staff. We apologize for the inconvenience caused by the late check-in time and the key situation. Your feedback is essential for us to improve our services. We are working on streamlining our check-in process to ensure a smoother experience for our guests. We look forward to welcoming you back and providing you with an even better stay next time. Feel free to recommend our properties to your friends and family for a wonderful Toronto experience.
2/10 Horrible
Christian
Voyage en famille avec de jeunes enfants, Voyage en famille
29 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christian
Séjour de 2 nuits en avril 2024
Réponse de The Bay Suites le 30 avr. 2024
We regret to hear about your experience and apologize for the inconvenience you faced. Your feedback is crucial for us to address these issues promptly. We are working diligently to ensure all our properties meet the highest standards. We value your input and hope to have the chance to provide you with a better stay in the future. We encourage you to consider staying with us again and recommending our properties to your friends and family.
8/10 Bien
Kim
Voyage d’affaires
29 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Kim
Séjour de 3 nuits en avril 2024
Réponse de The Bay Suites le 30 avr. 2024
We appreciate your feedback and are pleased to hear that you found our suite nice and the rate competitive. We apologize for the confusion during check-in and any inconvenience caused by the lack of a shower curtain. Your comments are valuable to us as we strive to enhance our guest experience. Rest assured, we are working to address the issues you mentioned to ensure smoother check-ins in the future. We hope you consider staying with us again and recommend our properties to your loved ones for a memorable stay in Toronto.
8/10 Bien
Brandon
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brandon
Séjour de 4 nuits en avril 2024
Réponse de The Bay Suites le 30 avr. 2024
Thank you for taking the time to share your feedback with us. We appreciate your honest rating and insights on how we can improve.Your comments are truly valuable to us as we strive to enhance our guests' experiences. We would love the opportunity to learn more about your stay and any specific areas where we can make improvements.If there's anything we can do to turn your next visit into a 10/10 experience, please feel free to reach out. We are here to ensure that you have a wonderful stay with us.We hope you consider giving us another chance in the future and perhaps recommending us to your friends and family. Your support and recommendations mean a lot to us as we work to provide the best service possible.Thank you again for your feedback, and we look forward to welcoming you back for a more enjoyable stay.Warm regards and safe travels!
4/10 Médiocre
Jill
26 avr. 2024
Les points faibles : Personnel et service
Jill
Séjour de 3 nuits en avril 2024
8/10 Bien
ivonne
Voyage en famille
25 avr. 2024
Les points forts : Personnel et service et équipements
ivonne
Séjour de 2 nuits en avril 2024
Réponse de The Bay Suites le 25 avr. 2024
We apologize for the cleanliness and maintenance issues you encountered during your stay. Your feedback is essential to us, and we will address these concerns with our team to ensure that our rooms meet the highest standards of cleanliness and comfort. We appreciate you bringing these matters to our attention, and we are committed to making the necessary improvements. We hope you will consider giving us another chance to provide a more enjoyable experience. If there is anything else we can do to enhance your stay or if you have any further feedback, please do not hesitate to contact us directly. Thank you for choosing our property, and we look forward to the opportunity to serve you better on your next visit.
8/10 Bien
Victoria
Voyage en couple
24 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Victoria
Séjour de 1 nuit en avril 2024
Réponse de The Bay Suites le 25 avr. 2024
We apologize for any difficulties you encountered while speaking with our team over the phone. Your feedback is valuable to us, and we will work on improving our communication for better assistance in the future. We appreciate your understanding and hope this experience does not deter you from considering another stay with us. If there is anything else we can do to assist you or if you have any further feedback, please feel free to contact us directly. Thank you for choosing our property, and we look forward to welcoming you back for a more positive experience.
2/10 Horrible
marco
Voyage d’affaires
24 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
marco
Séjour de 1 nuit en avril 2024
Réponse de The Bay Suites le 25 avr. 2024
We sincerely apologize for your unacceptable experience during your stay with us. Your feedback is incredibly important, and we are truly sorry for the cleanliness issues and the inconvenience this caused you and your staff. Rest assured, we are taking immediate steps to address these concerns and ensure this incident is isolated. We understand your frustration and disappointment and are committed to making it right for you. Please contact us directly so we can discuss your refund and make amends for the inconvenience you experienced. We value your feedback and the opportunity to improve. Thank you for bringing this to our attention, and we hope you will consider giving us another chance to provide you with a much-improved experience in the future.
2/10 Horrible
Susan
Voyage en couple
24 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en avril 2024
Réponse de The Bay Suites le 25 avr. 2024
We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we will address the cleanliness and maintenance issues with our team to ensure a better experience for our guests in the future. We appreciate your understanding and hope that you will consider giving us another opportunity to provide you with a more comfortable and enjoyable stay. If you have any further concerns or if there is anything we can do to make it right, please feel free to contact us directly. Thank you for choosing our property, and we hope to welcome you back for an improved experience.
2/10 Horrible
Manuel
Voyage en famille
21 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manuel
Séjour de 2 nuits en avril 2024
Réponse de The Bay Suites le 22 avr. 2024
Thank you for your feedback, even though it was a tough rating. We're sorry we didn't meet your expectations. Your comments will help us improve for the future.If you have any suggestions, please let us know. We'd appreciate it if you would recommend us to your friends and family.We hope to welcome you back and provide a better experience next time.
10/10 Excellent
Sabrina
Voyage d’affaires
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sabrina
Séjour de 2 nuits en avril 2024
Réponse de The Bay Suites le 22 avr. 2024
We are thrilled to hear about your wonderful experience during your stay! Thank you for allowing us to host you.It's fantastic to know that you found everything perfect, from the quick check-in to the cleanliness of the condo and the beautiful view. We are delighted that you enjoyed the amenities and the convenient location.Your positive feedback means a lot to us, and we are so glad we exceeded your expectations. We can't wait to welcome you back for another fantastic stay! Don't hesitate to recommend our properties to your friends and family. Thank you for choosing us!
4/10 Médiocre
Stephen
19 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Stephen
Séjour de 1 nuit en avril 2024
Réponse de The Bay Suites le 25 avr. 2024
Thank you for your feedback, even though it was a tough rating. We're sorry we didn't meet your expectations. Your comments will help us improve for the future.If you have any suggestions, please let us know. We'd appreciate it if you would recommend us to your friends and family.We hope to welcome you back and provide a better experience next time.
6/10 Satisfaisant
Patrice
Voyage d’affaires
17 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Patrice
Séjour de 2 nuits en avril 2024
Réponse de The Bay Suites le 23 avr. 2024
Thank you for sharing your experience with us. We apologize for any inconvenience during your check-in. We take your feedback seriously and will review our processes to ensure a more personalized experience in the future. Your security is important to us, and leaving the door unlocked is a standard practice to facilitate smooth check-ins and check-outs. If you have any concerns, please let us know. We appreciate your feedback and hope you'll consider staying with us again. Feel free to recommend our properties to your friends and family!
10/10 Excellent
Marilyn
Voyage en couple
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marilyn
Séjour de 3 nuits en avril 2024
Réponse de The Bay Suites le 22 avr. 2024
Thank you for your kind words and for recommending our property! We are delighted to hear that you had an impressive stay with us. Your recommendation means a lot to us, and we genuinely appreciate your support. We look forward to welcoming you back in the future and hope you'll consider us for your next visit to Toronto.Feel free to share your positive experience with your friends and family. We are grateful for your feedback and for choosing our property. I appreciate your support!
10/10 Excellent
Thierry
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thierry
Séjour de 3 nuits en avril 2024
10/10 Excellent
shandel
15 avr. 2024
shandel
Séjour de 1 nuit en avril 2024
Réponse de The Bay Suites le 6 mai 2024
Thank you so much for choosing to stay with us and for your fantastic 5-star rating! We are thrilled to hear that you enjoyed your experience with us.Your feedback means the world to us, and we genuinely appreciate your kind words. If you have a moment, we would love it if you could share your positive experience with your friends and family. Word-of-mouth recommendations like yours are invaluable to us.We hope to have the pleasure of welcoming you back soon for another exceptional stay. If there is anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards and safe travels!