4/10
We were travelling as a family of 4 (1 toddler and a baby) and with my mother for a quick weekend in Toronto. We were looking for a place with almost everything included, and close to attractions without using the car.
On the day of arrival, we received a message that we got upgraded to a 3 bedroom apartment, which I thought was really nice. We got to the apartment 2 hours after the checkin and realized the apartment was not ready. I never got to
Speak to someone by phone, but exchanged texts. They arranged the cleaning and the parking (since our car was to high for the parking lot). We realized lots of things were missing from the ad: coffee maker, microwave (was not working), iron, hair dryer, high chair, children ware, toaster and full curtains. The last two were provided upon request and it was appreciated.
I think there are important ajustments to make in the near future. The new curtains are too short, the carpets in the bedrooms need to be cleaned, the freezer needs to be checked as it was not cold enough and leeking, the closet doors need to be installed in two bedrooms, new blinds are needed in the living room, the couch needs to be checked as the back is broken, and the chairs need to be fixed (missing or loose bolts).
However, it is close to everything and we manage to get what we needed when asking. The person I was exchanging texts with was very helpful. Iām just wondering how can this apartment car be described as luxurious as it is very basic.
Marie-AndrƩe
SĆ©jour de 3Ā nuits en juilletĀ 2025