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Avis sur Hampton Inn & Suites by Hilton Toronto Downtown

2.5 out of 5
Hampton Inn & Suites by Hilton Toronto Downtown
Toronto, ON

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 64 avis sur 101." "
Note des voyageurs de 8 (Bien), d’après 24 avis sur 101." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 101." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 101." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 101." "

9,4/10

Propreté

9,4/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

yasmina, Montréal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pas mal
Séjour de 1 nuit en mai 2024
Réponse de Dan le 4 mai 2024
Thank you for your kind review. We look forward to your future stay with us.

10/10 Excellent

Olivier

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good Hotel
Séjour de 3 nuits en octobre 2023
Réponse de Dan le 8 nov. 2023
Thank you for your review. We appreciate your business and please come back in the near future.

10/10 Excellent

Davina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Dan le 25 mai 2024
Thank you for your review. We really appreciate your business. We look forward to your future stay with us.

8/10 Bien

Carol Margarita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Hampton Inn and Suites by Hilton Toronto Downtown le 23 mai 2024
Thank you for your feedback!We hope you have a wonderful day and we hope to see you again soon.

8/10 Bien

Henry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Dan le 25 mai 2024
Thank you for your review. We really appreciate your business. We look forward to your future stay with us.

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location for my needs. The only negative is the squeaky floor in my room.
Séjour de 1 nuit en mai 2024
Réponse de Val le 19 mai 2024
Thank you for your review. We appreciate your feedback. We look forward to your future stay with us.

8/10 Bien

Sarah

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was great but dealing with expedia was a nightmare. Never agaib!
Séjour de 1 nuit en mai 2024
Réponse de Hampton Inn and Suites by Hilton Toronto Downtown le 23 mai 2024
Thank you for your feedback!We hope you have a wonderful day and we hope to see you again soon.

8/10 Bien

Kimberly

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great except parking was very overpriced.
Séjour de 1 nuit en mai 2024
Réponse de Hampton Inn and Suites by Hilton Toronto Downtown le 15 mai 2024
We are glad you enjoyed your stay with us; we apologize for any inconvenience.

10/10 Excellent

Loraine

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Good customer service
Séjour de 1 nuit en mai 2024
Réponse de Hampton Inn and Suites by Hilton Toronto Downtown le 15 mai 2024
Thank you for your kind review.We look forward to seeing you again!

6/10 Satisfaisant

Cong

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Dan le 8 mai 2024
Thank you for the kind review. We appreciate your business and your comment. We look forward to your future stay.

10/10 Excellent

Nikkiah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly and helpful, especially Dan, May and Val. The room was comfortable and well equipped with mini fridge and microwave. The hotel was in great condition, clean and new, the bathroom was great and beds comfortable. My mom loved the shower head. Breakfast was good with hot options. We would definitely stay here again!
Séjour de 1 nuit en mai 2024
Réponse de Hampton Inn and Suites by Hilton Downtown Toronto le 2 mai 2024
Dear Nikkiah, thank you for your kind words. Dan, May and Valerie are excellent and we are grateful that they are part of our team! We will pass on your comments to housekeeping and the dining room as well. We hope to see you again soonKind regards, Edwin MarroquinRooms Division Manager

4/10 Médiocre

Jennifer Ten

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 2 nuits en février 2024
Réponse de Dan le 3 mai 2024
Thank you for your review. We look forward to your future return.

10/10 Excellent

Mildred

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are friendly and helpful
Séjour de 1 nuit en avril 2024
Réponse de Val le 2 mai 2024
Thank you for your review. We look forward for your future return.

10/10 Excellent

Julia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a lovely stay
Séjour de 1 nuit en avril 2024
Réponse de Dan le 28 avr. 2024
Thank you for your kind review. We appreciate your business and look forward to your future return.

10/10 Excellent

Imran

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable stay, nice big room and bed. Negatives: no safe box in room. Parking is not free for guests, $45 per day is quite steep. Otherwise, all good.
Séjour de 6 nuits en avril 2024
Réponse de Dan le 26 avr. 2024
Thank you for your review. We look forward to your future stay with us.

10/10 Excellent

Hannah

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was great!
Séjour de 3 nuits en avril 2024
Réponse de Val le 24 avr. 2024
Thank you for your review. We look forward to your future return.

10/10 Excellent

Yarubi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good quality for good pricr
Séjour de 1 nuit en avril 2024
Réponse de Val le 21 avr. 2024
Thank you for your review. It is greatly appreciated, We look forward for future return.

10/10 Excellent

Barbara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Newly decorated
Séjour de 1 nuit en avril 2024
Réponse de Val le 20 avr. 2024
Thank you for your review. We appreciate your business. Thank you again

8/10 Bien

Keyara

Séjour de 1 nuit en avril 2024
Réponse de Dan le 9 mai 2024
Thank you for your review. We look forward to your return visit.

8/10 Bien

Lynne

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The stay was exactly what we were looking for
Séjour de 2 nuits en mars 2024
Réponse de Dan le 12 avr. 2024
Thank you for your kind review. We appreciate your business. We look forward to your next stay with us.

10/10 Excellent

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location in terms of walking distance to various popular sites and restaurants.
Séjour de 1 nuit en avril 2024
Réponse de Dan le 10 avr. 2024
Thank you for your review. We appreciate your business. We look forward to your next stay with us.

10/10 Excellent

Jack

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They make you do a $100 down payment when you arrive. Very frustrating.
Séjour de 1 nuit en avril 2024
Réponse de Val le 7 avr. 2024
Thank you for your review. The 100 hold on the credit card will come off after the check out, thank you

8/10 Bien

Melanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My only complaint-there was very loud construction in the area of our stay which started at 6am. Being on vacation, it was not nice waking up that early. It would have been nice to have had a heads up before/when booking the room to make an informed decision on accepting this booking.
Séjour de 2 nuits en avril 2024
Réponse de Val le 10 avr. 2024
Thank you for your review. We appreciate your business. We look forward to your next stay with us.

8/10 Bien

Parker

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Dan le 5 avr. 2024
Hello, thank you for your review. We really appreciate your business. We look forward to your future stay.

10/10 Excellent

Jason

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent hotel stay
Séjour de 2 nuits en mars 2024
Réponse de Dan le 3 avr. 2024
Thank you for your review. We really appreciate your business. We look forward to your future stay with us.

10/10 Excellent

Cristina

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was modern, spacious and clean. A walkable distance to the center.
Séjour de 1 nuit en mars 2024
Réponse de Dan le 3 avr. 2024
Thank you for your review. We really appreciate your business. We look forward to your future stay with us.

10/10 Excellent

Alberto Jose Volio

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, felt very welcomed. The room was clean, recently renovated. Location is close to metro so easy to move around.
Séjour de 4 nuits en mars 2024
Réponse de Dan le 31 mars 2024
Thank you so much for your kind review. We appreciate your business. Please return to the Hampton Inn & Suites.

10/10 Excellent

Cheryl

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really wonderful property! The rooms were really spacious and well designed and the common spaces were beautiful. The breakfast was great and well maintained - the selection was great! The front desk staff - especially Dan! - was very friendly and very helpful. And to top it all off it was very affordable! I would highly recommend this property!!
Séjour de 1 nuit en mars 2024
Réponse de May le 27 mars 2024
Thank you for your wonderful review. We really appreciate the positive feedback. We are very happy with Dan. We look forward to your future arrival, thank you again

10/10 Excellent

Natasha Chido

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dan at reception was very kind! Loved tge location easy and affordable parking
Séjour de 1 nuit en mars 2024
Réponse de May le 22 mars 2024
Thank you very much for your feedback. We are happy with Dan at the Hampton Inn & Suites. We look forward to your return visit.

10/10 Excellent

Carole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Dan le 22 mars 2024
Thank you for your feedback. We really appreciate your comment. We look forward to your future stay with us.

10/10 Excellent

Sean

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff. Clean rooms. Great location
Séjour de 2 nuits en mars 2024
Réponse de Dan le 19 mars 2024
Thank you for your review. We look for your future return to the Hampton Inn & Suites.

10/10 Excellent

Travis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Dan le 21 mars 2024
Thank you for your kind review. We appreciate your business. We look forward to your future arrival at the Hampton Inn & Suites.

10/10 Excellent

Lawanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en mars 2024
Réponse de Dan le 19 mars 2024
Thank you for your review. We look for your future stay with us, thank you again.

8/10 Bien

Ivona

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the location of this hotel. I was able to walk easily to banks, grocery stores,restaurants, postal outlets and liquor store. This property has been renovated and is very sleek and modern on the inside, and is kept very clean. The room was big and very comfortable with most amenities. I say "most" because they do not provide drinking glasses. Drinking juice, water or wine out of paper coffee cups is not something I enjoy. A typical environmental nightmare free hotel breakfast is included. The amount of paper used for plates, cups and cutlery must be staggering. And you know it's not being recycled given people, including the staff just throw it in the trash. The staff were lovely and helpful. I had a grest stay.
Séjour de 2 nuits en mars 2024
Réponse de Dan le 15 mars 2024
Thank you for your very thoughtful review. We appreciate your business and look forward to your future stay with us.

2/10 Horrible

Cosmo

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We arrived early and requested early check in. The room was next to elevator and maid closet. Room 4 feet from active construction site. BEEP BEEP CLANG BOOM from maid and construction. Requested another room but googer eyed man at front desk was an idiot. The asian lady was quite pleasant but goober eyed moron should be fired. Stay elsewhere for the price.
Séjour de 1 nuit en février 2024
Réponse de Hampton Inn and Suites by Hilton Downtown Toronto le 4 mars 2024
Dear Cosmo, thank you for your feedback and we apologies for the noise by our room attendant. We will address this with our Housekeeping Manager. As for any unkind words directed to our staff (insults or threats), they will not tolerated. Anyone conveying this language towards our colleagues will be asked not to return. Regards, Edwin MarroquinRooms Division Manager

4/10 Médiocre

Melissa

Voyage en famille avec de jeunes enfants
The room was freezing and dirty plus the door has a big crack all the way around and the fan in the bathroom it’s so dusty
Séjour de 1 nuit en février 2024
Réponse de Edwin Marroquin Rooms Division Manager le 1 mars 2024
Dear Melissa, thank you for your recent comments regarding your stay. Please note that our General Manager and I inspected your room and noted that the heat works fine however the temperature needs to be accessed via the thermostat and not the unit directly. The door frame does have a small hairline crack however this is like from the building settling over the years. We are having the matter rectified. Thank you for letting us know and please note that the front desk and housekeeping are always on site to assist with you with anything.

8/10 Bien

Elizabeth

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Inside hotel was clean and bright. Seemed short staff but staff was friendly and helpful. Room was very large and updated. Our view was a construction site that allowed no light into the room. Breakfast was amazing, and the dining room was very comfortable. Parking left me feeling unsafe as it is not restricted to hotel patrons only.
Séjour de 1 nuit en février 2024
Réponse de Dan le 25 févr. 2024
Thank you for your review. The newly renovated hotel is very bright and very clean. This is a new hotel. Please come back and we will assign a room on the other side of the hotel where is no construction. Parking is patrolled on a regular basis. We appreciate your feedback.

10/10 Excellent

teresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Dan le 23 févr. 2024
Thank you very much for your review. We appreciate your business and look forward to your future return, thank you again.

10/10 Excellent

Ralph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Val le 20 févr. 2024
Thank you for your review. We appreciate your comments. We look forward to your future stay.

10/10 Excellent

idertsogt

Les points forts : Propreté
Séjour de 1 nuit en février 2024
Réponse de Dan le 20 févr. 2024
Thank you for your review. We appreciate your comments. We look forward to your future stay.

10/10 Excellent

Sandra

Les points forts : Infrastructures et conditions de l’hébergement
Todo muy bien no hay nada que pedir, buenos desayunos, excelente ubicación, personal muy amable
Séjour de 1 nuit en février 2024
Réponse de Dan le 17 févr. 2024
Thank you for your review. We appreciate your feedback. We look forward for your future visit, thank you again.

8/10 Bien

JINWOO

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Dan le 16 févr. 2024
Thank you very much for your review. Your positive feedback is very much appreciated. We hope to see you again in the future, thank you

10/10 Excellent

sarah marie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great price to quality. Everything was new and very clean. Many options for breakfast and check in and out was simple and fast. Room was quite quiet too.
Séjour de 2 nuits en février 2024
Réponse de Val le 14 févr. 2024
Thank you for review. Please return to our hotel in the future. Have a great day.

10/10 Excellent

Rumika

Séjour de 2 nuits en janvier 2024
Réponse de Dan le 1 févr. 2024
Thank you very much for your review. We look forward to your future stay with the Hampton Inn & Suites.

10/10 Excellent

Susan

Séjour de 1 nuit en janvier 2024
Réponse de Dan le 1 févr. 2024
Thank you very much for your review. We look forward to your future stay with the Hampton Inn & Suites.

2/10 Horrible

Renee

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The Expedia reservation said the parking was included. It was not. We had to pay $100. Bucks for two nights.
Séjour de 2 nuits en janvier 2024
Réponse de Hampton Inn and Suites by Hilton Downtown Toronto le 22 janv. 2024
Good afternoon Renee, our parking is not included either through our website nor through Expedia. As is common in any downtown hotel in Toronto, New York, Boston or any large Metroplitan in north America, a security deposit is required which is released at the time of check out.

8/10 Bien

Robin, Midhurst

Séjour de 1 nuit en janvier 2024
Réponse de Dan le 1 févr. 2024
Thank you very much for your review. We look forward to your future stay with the Hampton Inn & Suites.

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome, easy and clean!
Réponse de Dan le 1 févr. 2024
Thank you very much for your review. We look forward to your future stay with the Hampton Inn & Suites.

10/10 Excellent

Catherine

Séjour de 2 nuits en janvier 2024
Réponse de Dan le 1 févr. 2024
Thank you very much for your review. We look forward to your future stay with the Hampton Inn & Suites.

8/10 Bien

Mizuho

Séjour de 1 nuit en décembre 2023
Réponse de Dan le 1 févr. 2024
Thank you very much for your review. We look forward to your future stay with the Hampton Inn & Suites.