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Avis sur Four Points by Sheraton Toronto Airport

3.5 out of 5
Four Points by Sheraton Toronto Airport
6257 Airport Rd, Mississauga, ON

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 502 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 252 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 134 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 71 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 45 avis sur 1004." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Eliane

Les points forts : Propreté
Séjour de 3 nuits en février 2024
Réponse de Management le 28 févr. 2024
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,

8/10 Bien

YVES

Séjour de 1 nuit en février 2024
Réponse de Management le 21 mars 2024
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport.

6/10 Satisfaisant

Mourad

Voyage d’affaires
Les points forts : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de Management le 27 déc. 2023
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,

10/10 Excellent

ERIC, St Ferreol Les Neiges

Séjour de 3 nuits en novembre 2023
Réponse de Management le 30 nov. 2023
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management

10/10 Excellent

Kerline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing
Séjour de 1 nuit en août 2023
Réponse de The Management le 21 août 2023
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management

10/10 Excellent

Xavier

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool - Piscine 24/24 L’aéroport à 10 minutes à pied. Super je recommande Bon prix
Séjour de 1 nuit en juillet 2023
Réponse de The Management le 2 août 2023
Cher invité,Merci d'avoir pris le temps d'écrire un avis aussi positif sur notre hôtel. Nous apprécions vraiment vos commentaires et sommes ravis d'apprendre que vous avez apprécié votre séjour avec nous. Vos observations sont très utiles dans notre poursuite de la satisfaction totale des clients et les commentaires de clients tels que vous nous permettent d'apporter des améliorations.Nous espérons que vous choisirez de rester avec nous à l'avenir et que vous nous donnerez l'opportunité de vous offrir une autre expérience mémorable.-La gestion

8/10 Bien

Steve

Séjour de 1 nuit en juillet 2023
Réponse de Front Desk le 17 août 2023
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management

10/10 Excellent

Gabrielle

Séjour de 1 nuit en juillet 2023
Réponse de Management le 5 août 2023
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,

6/10 Satisfaisant

Olivier

Les points forts : Personnel et service
Séjour de 1 nuit en juin 2023
Réponse de The Management le 7 juil. 2023
Dear Guest,Thank you for taking the time to rate our hotel. We truly appreciate your feedback and we would love to hear more about your experience . Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.We hope that you will choose to stay with us again in the future and allow us the opportunity to provide you with another memorable experience.-The Management

8/10 Bien

christian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ils m ont charge la chambre même si j avais déjà payé avec expedia
Séjour de 1 nuit en juin 2023
Réponse de Management le 2 juil. 2023
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,

10/10 Excellent

Pierre Marc

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Tres bien
Séjour de 1 nuit en mars 2023
Réponse de Management le 5 mars 2023
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management

6/10 Satisfaisant

Caroline, Quebec

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Navette mal indiquée sheraton four points avons dû prendre taxi
Séjour de 1 nuit en septembre 2022

8/10 Bien

Marie Anne

Séjour de 1 nuit en septembre 2022

10/10 Excellent

Roberto Carlos

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très confortable
Séjour de 1 nuit en juillet 2022

2/10 Horrible

Alain

Voyage en groupe
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
proximité de mon événement , chambre trop petite , une seul chaise pour une chambre de 4 personnes , une seul robe de chambre pour 4 personnes , une facture de $13.53 pour avoir utilisé le café (2) fourni dans la chambre du jamais vue , et près de $ 30 . par jr pour stationnement , pas de frigidaire ni micro onde dans la chambre
Séjour de 2 nuits en avril 2022

10/10 Excellent

Dominic

Séjour de 1 nuit en avril 2022

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pour un voyageur
Mon séjour à l'hôtel avec simple et convenable pour mon vol du lendemain. L'hôtel était propre, facile à enregistrer et à quitter, et fonctionnait bien pour un voyageur.
Séjour de 1 nuit en décembre 2020
Réponse de Marzena le 7 janv. 2021
Thank you

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en novembre 2020
Réponse de Akshay Iyer le 25 nov. 2020
Thank you for the feedback and we shall work on getting a perfect stay for you the next time you stay with us. Be Safe & Well. Warm regards, Akshay Iyer Duty Manager

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
covid19
Since there’s a pandemic there should sanitizing wipes or spray in every rooms
Séjour de 2 nuits en août 2020
Réponse de Albert le 12 oct. 2020
Dear Matthew, thank you for your feedback and choosing to stay with us. As of last month every guestroom has a snatiation wipe placed in each room. We are also using government approved sanitizing solution to combat covid and other bacteria. Sincerely,

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
You can see it when you land and it's a very short easy walk to the airport. 10/10 would stay again.
Séjour de 1 nuit en mai 2024
Réponse de Management le 7 mai 2024
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management

10/10 Excellent

Laurie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Management le 7 mai 2024
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management

10/10 Excellent

Wesley

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was clean and quiet, nice.
Séjour de 1 nuit en avril 2024
Réponse de Management le 2 mai 2024
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,

10/10 Excellent

Michelle

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Management le 1 mai 2024
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,

10/10 Excellent

Kathleen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Service, and quick trip to the Airport! Restaurant on site also good.
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management

10/10 Excellent

Thomas, Port Elgin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very modern and clean. Grounds very pleasing and colourful
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management

10/10 Excellent

Kimberley

Les points forts : Équipements
The staff are very, very friendly. They really make an effort to make you feel welcome.
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management

8/10 Bien

Jim

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Management le 29 avr. 2024
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management

8/10 Bien

Gordon, Yarker

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was clean, staff was fantastic and very nice at check inn. The hotel is a little dated but was a nice and quiet hotel. To go anywhere like a restaurant or shopping you have to drive or take a taxi. Nothing is close to the hotel.
Séjour de 1 nuit en avril 2024
Réponse de The Management le 20 avr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel clean and appreciated our fantastic staff during your check-in process.We understand your concerns regarding the hotel's location and the convenience of nearby restaurants and shopping options. We apologize for any inconvenience this may have caused you. We always strive to provide a comfortable stay for our guests, and your feedback helps us to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

6/10 Satisfaisant

Mary Ann

Séjour de 1 nuit en avril 2024
Réponse de Management le 8 mai 2024
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,

8/10 Bien

Maurice

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Needed to sleep and got some!
Séjour de 1 nuit en avril 2024
Réponse de The Management le 17 avr. 2024
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 4/5 rating. Your feedback is immensely valued, and are glad to know you had a comfortable sleep in our rooms.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management

4/10 Médiocre

Andre

Séjour de 1 nuit en août 2023
Réponse de Management le 6 mai 2024
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic. We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards, Management

10/10 Excellent

Billi

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de The Management le 17 avr. 2024
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management

10/10 Excellent

Arnold

Voyage d’affaires
Easily accessible Great welcome at the front desk
Séjour de 1 nuit en avril 2024
Réponse de Management le 14 avr. 2024
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores and nice comments!

6/10 Satisfaisant

Nathan

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
Nice and close to airport. Room was dirty and small. Very poorly furnished, bad smell. Bed was clean.
Séjour de 1 nuit en avril 2024
Réponse de The Management le 14 avr. 2024
Dear Guest,Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that our convenient location near the airport was beneficial for your travels.However, we sincerely apologize for the cleanliness issues and the condition of your room. It is disappointing to learn that the room did not meet your expectations in terms of cleanliness, size, and furnishings. Please know that your comments have been shared with our housekeeping and maintenance teams to address and rectify these issues immediately.We hope that you will choose to stay with us again in the future and allow us the opportunity to provide you memorable experience.

6/10 Satisfaisant

Michael

Séjour de 1 nuit en avril 2024
Réponse de Management le 2 mai 2024
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,

10/10 Excellent

Vivien

Séjour de 1 nuit en mars 2024
Réponse de Management le 11 avr. 2024
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores!

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had only a few hours between flights but really needed to get the best sleep I could. Airport shuttle was great. Front desk staff - super efficient.
Séjour de 1 nuit en avril 2024
Réponse de The Management le 9 avr. 2024
Dear Guest,Thank you for your valuable time to share your experience with us. We are joyed to see 5/5 rating. We are also glad to hear commendation for front desk staff. We hope to see you soon in future.Best RegardsThe Management

8/10 Bien

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to the airport and breakfast buffet was very good.
Séjour de 1 nuit en avril 2024
Réponse de The Management le 8 avr. 2024
Dear Guest,Thank you for taking the time to write such a positive review of our hotel. We truly appreciate your feedback and are thrilled to hear that you enjoyed our breakfast . It is our pleasure to know that our hotel location was to your advantage. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.We hope that you will choose to stay with us again in the future and allow us the opportunity to provide you with another memorable experience.-The Management

4/10 Médiocre

Angela

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Very dated, main doors not working, very limited/dated amenities in rooms, poor quality, lights not working or flickering, airport shuttle is small, runs every 30 minutes and is first come/first served. No coffee in lobby until after 6 am.
Séjour de 1 nuit en avril 2024
Réponse de The Management le 8 avr. 2024
Dear Guest,I apologize for inconvenience you experienced regarding room quality and service standards in general. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.I have shared your feedback with our leadership team to ensure that we take immediate action to improve our service and prevent this from happening again in the future. We appreciate your feedback as it helps us to continually enhance our guest experience.-The Management

8/10 Bien

linda

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
I was surprised that a Sheraton brand is not as clean as a Sheraton brand should be. Beds clean, comfortable though Pool, i could feel the « grime » in the hot tub, went at 11 am
Séjour de 1 nuit en avril 2024
Réponse de The Management le 8 avr. 2024
Dear Guest,I would like to apologize for the level of hospitality you experienced during your recent stay at our property. Our aim is to provide the highest level of service to all our guests, and I am sorry that we fell short of your expectations.I have shared your feedback regarding cleanliness of hotel with our leadership team to ensure that we take immediate action to improve our service and prevent this from happening again in the future. We appreciate your feedback as it helps us to continually enhance our guest experience.The Management

10/10 Excellent

Judith, WATERLOO

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service. Clean. Good menu options.
Séjour de 1 nuit en avril 2024
Réponse de Management le 7 avr. 2024
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores and nice comments!

6/10 Satisfaisant

Stephanie

Voyage en famille
Les points forts : Propreté et équipements
Beds were fabulously comfortable. Check in was easy. Room was dated and the heating/cooling unit was loud and not functioning well. Noisy as the walls were thin. Shuttle to airport was poorly organized.
Séjour de 1 nuit en avril 2024
Réponse de The Management le 7 avr. 2024
Dear Guest, Thank you for your feedback on the survey and for choosing our hotel . I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. We are glad to hear that you found our beds comfortable. We have noted your feedback in regards to shuttle and room heating system. Thank you once again for your time and we wish to see you back again. Best RegardsThe Management

10/10 Excellent

Mary-Ann

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and courteous staff.
Séjour de 1 nuit en avril 2024
Réponse de The Management le 7 avr. 2024
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to serve you yet another unforgettable experience for you.-The Management

6/10 Satisfaisant

Maria

Voyage en famille
Les points forts : Propreté et personnel et service
There was no view from our room. We wouldn’t see much anyway because right beside us was another hotel and on the top of it the window was fogged up. The shower was not working well, water was coming from both the top and bottom and the water didn’t drain well. Definitely not a romantic gateway! We picked it because of the proximity to the airport. i must say though, the driver of the shuttle who picked us up at the airport was very kind. And we only stayed there for one night so It didn’t affect us much
Séjour de 1 nuit en mars 2024
Réponse de Management le 3 avr. 2024
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,

2/10 Horrible

Joan

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff hovered over me with bill and machine at restaurant. I had to ask server to please step away and give me a moment. There were young children in pool area with no parental supervision. They were jumping in the hot tub and had no swimsuits on and only their underwear. I was staying on the 5th floor and wished to go to the pool. I was told by front desk staff that robes provided for 7th floor only.
Séjour de 1 nuit en mars 2024
Réponse de Management le 1 avr. 2024
Dear Guest,We are deeply sorry to hear of your disappointing experience and sincerely apologize for any lapses in service. Your feedback is a cause for concern as it is in sharp contrast to the high standards we set for our team. We will follow up with the concern department to address the concerns you have noted. We hope you give us another opportunity to welcome you back as our guest and give you the quality experience you expect of us.

10/10 Excellent

Sandeep

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to the airport and free airport shuttle make this property attractive. Buffet breakfast was decent as well.
Séjour de 1 nuit en mars 2024
Réponse de Management le 1 avr. 2024
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores and nice comments!

6/10 Satisfaisant

Joan

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
You,ng kids were jumping in the hot tub with no parental supervision. Sign says children under 12 to have parental supervision but no parent around. Kids did not even have swim suits on but rather only their underwear. I left items behind. I phone long distance 4 times only to get transferred to housekeeping to leave a message but no one returns a call. Seems no one gives a dam
Séjour de 1 nuit en mars 2024
Réponse de Management le 30 mars 2024
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,

10/10 Excellent

Dave, Georgetown

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was only there from 11:00pm to 06:00am, so no time to enjoy any amenities, but had a good (short, quiet sleep
Séjour de 1 nuit en mars 2024
Réponse de management le 25 mars 2024
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management

10/10 Excellent

Kristin

Séjour de 1 nuit en mars 2024
Réponse de The Management le 14 avr. 2024
Dear Guest,Thank you so much for giving us a fantastic 5/5 rating. We truly appreciate your valuable feedback and would love to hear more about your stay with us.We look forward to the opportunity to welcome you back again soon. It would be a privilege to create another memorable experience for you.Warm regards,The Management

10/10 Excellent

Maryna

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay was nice and comfortable!
Séjour de 1 nuit en mars 2024
Réponse de Management le 23 mars 2024
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores and nice comments!