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Avis sur Staybridge Suites Toledo - Maumee, an IHG Hotel

3 out of 5
Staybridge Suites Toledo - Maumee, an IHG Hotel
2300 Village Drive Building #1800, Maumee, OH

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 615 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 248 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 66 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 35 avis sur 1000." "

9,0/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Aissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
staybridge suites toledo maumee
c'est toujours un plaisir de séjourner au staybridge. le personnel est accueillant et fortement sympathique.
Séjour de 4 nuits en mai 2018
Réponse de Amy T le 4 juin 2018
Thank you for your review.

10/10 Excellent

dgm, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tTrès bonnes prestations
+++: Beau centre commercial récent à proximité, Petits déjeuners inclus copieux avec un grand espace, Très bel hotel à proximité directe du parc du champ de bataille historique et de la rivière Maumee, Cuisine intégrée à la chambre ---: Murs peu épais donc réveillés par voisins bruyants arrivés à 4h du matin, Salle de bain très petite avec évier extérieur à la salle de bain

6/10 Satisfaisant

Yolanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have stayed here a few times this past year. I have noticed that you all removed the flavored teas, the toasters and took the Boomerang channel off of your cable TV. This is my daughter and I quarterly staycation destination. She is on the spectrum and only wants to watch Boomerang. The location is good due to the mall next door. The staff is Always Nice. Thank you. Im wondering where are my points?
Séjour de 2 nuits en mai 2024
Réponse de Staybridge Suites-Toledo, Maumee le 23 mai 2024
Dear YolandaThank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites TOLEDO - MAUMEE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Hailey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
By far the best hotel experience ive had!
Séjour de 1 nuit en mai 2024
Réponse de Staybridge Suites-Toledo, Maumee le 16 mai 2024
Thanks for the great review Hailey. Hope to see you again.

8/10 Bien

Greg

Les points forts : Personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Staybridge Suites-Toledo, Maumee le 15 avr. 2024
Thanks Greg for the great review. Hope to see you again in the future!

10/10 Excellent

Stephanie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and the staff were extremely helpful and friendly
Séjour de 2 nuits en avril 2024
Réponse de Staybridge Suites-Toledo, Maumee le 12 avr. 2024
Thank You so much for the great review Stephanie. Hope to see you again in the future

10/10 Excellent

Karen

Séjour de 1 nuit en avril 2024
Réponse de Staybridge Suites-Toledo, Maumee le 2 mai 2024
Thanks so much for your positive review Karen. Hope to see you again in the future,

8/10 Bien

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
wuz perfect
Séjour de 2 nuits en avril 2024
Réponse de Staybridge Suites-Toledo, Maumee le 11 avr. 2024
Thanks so much for the kind words and staying with us. Hope to see you again in the future

10/10 Excellent

Belinda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Staybridge Suites-Toledo, Maumee le 11 avr. 2024
Thank You so much for staying with us Belinda. Hope to see you again in the future

2/10 Horrible

Tabatha

Voyage en famille avec de jeunes enfants, Voyage en groupe, Voyage en couple
Les points faibles : Propreté
Was charged a $250 fee that was NOT disclosed when I booked the stay. Was told when we checked in that we could not have a birthday party that was also NOT disclosed before I booked the stay. Was told we could not have cake or decorations in the room at all. This stay was SUPPOSED to be for my sons birthday and we were GOING TO have a party for him but we DID NOT because we were told we wasn't allowed. The pull out couch bed was dirty, apparently house keeping don't clean thoroughly because we found food on the walls and ceiling from previous people, did under the beds because they didn't clean good enough, the pool room was so hot I felt like i was going to pass out, there is no ventilation apparently, the pool room floor had ants crawling around EVERYWHERE, the pool had so much chlorine in it that the water was cloudy and you couldn't even see the pool floor and there was so much chlorine that just sitting in the room made your eyes burn and most of the time there was no towels in there, I had to go ask for totals a couple times. We will NEVER AGAIN come to this place. Kalahari is the same price with parties ALLOWED! We will take our business there. Get yourselves together. I'm not sure how you have a 4.0 rating... it was a horrible experience! NEVER EVER AGAIN!
Séjour de 2 nuits en mars 2024
Réponse de Staybridge Suites-Toledo, Maumee le 11 avr. 2024
Dear TabathaThank you for taking the time to share your feedback. We're truly sorry to hear about your experience. Please accept our sincerest apologies for any inconvenience or disappointment you may have encountered.We value every customer's perspective, and we take your concerns seriously. We're committed to improving our services and ensuring that all our guests have a positive experience with us.We would appreciate the opportunity to discuss your concerns further and see how we can make things right. Please feel free to reach out to us directly at hotel, and we'll do our best to address any issues you've encountered.Once again, thank you for bringing this to our attention. We hope to have the chance to regain your trust and welcome you back in the future.Best regards,Staybridge Suites Maumee

8/10 Bien

Roger

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Interesting location next to an outdoor mall.
Séjour de 3 nuits en mars 2024
Réponse de Staybridge Suites-Toledo, Maumee le 6 avr. 2024
Thank you for staying with us. Hope to see you again in the future.

10/10 Excellent

Tom

Séjour de 3 nuits en mars 2024
Réponse de Staybridge Suites-Toledo, Maumee le 15 avr. 2024
Thanks for the great review Tom. Hope to see you again in the future!

10/10 Excellent

Karen

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very nice stay!
Séjour de 1 nuit en mars 2024
Réponse de Staybridge Suites-Toledo, Maumee le 6 avr. 2024
Thanks for staying with us Karen. Hope to see you again in the future

10/10 Excellent

TeShawna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely love the stay for my birthday I enjoyed myself it was nice and clean and quiet
Séjour de 2 nuits en mars 2024
Réponse de Staybridge Suites-Toledo, Maumee le 6 avr. 2024
Thank for staying with us, hope to see you again in the future.

4/10 Médiocre

Vikram

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Breakfast was subpar
Feb 19th Morning. They had almost nothing for breakfast. I usually booke this brand of hotel for their breakfast offerings. Their waffle machine was off. Juice machine was off. Soda machine was off. No muffins No Hot water 2 things they were able to resolve are. No milk and no jelly. They need to be prepared for busy travel times like Presidents Day.
Séjour de 2 nuits en février 2024
Réponse de Staybridge Suites-Toledo, Maumee le 6 avr. 2024
Sorry about the experience you had with breakfast at our property. We want to ensure you that this not the norm for Staybridge Suites in Maumee OH. Hopefully you give us a chance in the future.

2/10 Horrible

Tierra

Séjour de 1 nuit en février 2024
Réponse de Staybridge Suites-Toledo, Maumee le 9 avr. 2024
Dear TierraI hope this email finds you well. I am writing to extend my sincerest apologies for the inconvenience you experienced during your recent stay at our hotel.Please accept our deepest apologies for any distress or inconvenience this may have caused you.Our team takes the safety and comfort of our guests very seriously, and it is truly disheartening to hear that we fell short of our commitment to providing exceptional service during your time with us.We have conducted a thorough investigation into the matter to ensure that such incidents are not repeated in the future. Additionally, we have implemented additional measures and training protocols to further safeguard against similar occurrences.Please rest assured that your feedback is invaluable to us, and we genuinely appreciate you bringing this matter to our attention. It is only through feedback such as yours that we can continue to improve and provide the high standard of service that our guests deserve.Once again, we deeply apologize for any inconvenience this incident may have caused you. We truly value your patronage and hope to have the opportunity to welcome you back to our hotel in the future to provide you with the exceptional experience you rightfully expect and deserve.Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact me directly at gm.staybridgemaumee@gmail.comWarm regards,Terrell Littles General Manager Staybridge Suites Maumee OH

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Racist as hell
Staff was very rude and racist. I recommend this place to nobody especially black folks police wer called and we got threw out for nothing!
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Kelli

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Kristen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

8/10 Bien

Jennifer

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wish I would have known it was $75 for a pet. That’s almost as much as the room.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Veronica

Séjour de 5 nuits en décembre 2023

10/10 Excellent

Kristin

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great hotel. Comfortable. Great breakfasts and right by a Shopping Mall.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Tonia, Santa Monica

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Beverly

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I would recommend
I've stayed here multiple times and this place always delivers! It's clean, friendly, and in a nice area. Close to Toledo. I would recommend.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Tiffanie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Tonia, Santa Monica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great suites. Nice breakfast. Just a little dated decor, but clean. Will stay again.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Uncomfortable Bed
Uncomfortable bed - lumpy and springy. Since that is basically the sole purpose of a hotel…. Curtains did not shut out the many bright lights of the shopping center it shares a parking lot with. Otherwise it was fine. Clean. Smelled fine despite having a kitchen unit.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Ronald

Séjour de 2 nuits en décembre 2023

8/10 Bien

Corey

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice clean hotel. No real complaints. We stayed out there and tried to meet some friends in Maumee. Biggest issue was securing a ride share service. That has nothing to do with the hotel.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Zachary, Beavercreek Township

Voyage en famille avec de jeunes enfants
We have been here four other times with minimal issues, but boy have things gone downhill! Poop on the toilet seat, bathroom smelling like fried food, shower drain backed up, cards had to be reprogrammed multiple times, dishwasher door was not able to be locked so had to be hand washed, microwave light was out, one bathroom was freezing, and the cart situation for loading and unloading was rough. The carts were small and the one we used was missing part of it, so we had to make 2 trips. Leaving we had to carry everything by hand because they only have 2. It took us 3 trips, which sucks when you have a baby. We were really disappointed. All employees had zero personality at front desk! Surprisingly, the other staff were much more friendly.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Tiffany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

Flora

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great area
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exactly what we needed.
Hotel was exactly what we expected, best hotel breakfast of any hotel we've stayed at in years. Clean hotel with great service
Séjour de 7 nuits en novembre 2023
Réponse de J.shaw le 30 nov. 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

10/10 Excellent

Randall

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Located right next to a very nice shopping mall. Walkable. Very quiet. Nice, clean facility.
Séjour de 1 nuit en novembre 2023
Réponse de J.shaw le 30 nov. 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

10/10 Excellent

Frank

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Better not mind contractors
Had to move rooms initially due to smoke smell. After that, it was great other than early in the morning when the workers that stay there got loud prior to leaving for the day.
Séjour de 3 nuits en novembre 2023
Réponse de J.shaw le 30 nov. 2023
Thank you for staying with us!

10/10 Excellent

Beverly

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Another Excellent Stay
The room was clean and comfortable. The breakfast was good.
Séjour de 2 nuits en novembre 2023
Réponse de J.shaw le 30 nov. 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

10/10 Excellent

Clayton

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent choice!!! Thank you!
Séjour de 1 nuit en novembre 2023
Réponse de J.shaw le 30 nov. 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de J.shaw le 30 nov. 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

10/10 Excellent

Beth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed our stay!
Séjour de 3 nuits en novembre 2023
Réponse de J.shaw le 30 nov. 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

10/10 Excellent

Patrick

Séjour de 1 nuit en novembre 2023

10/10 Excellent

nanci

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel
Séjour de 1 nuit en novembre 2023
Réponse de J.shaw le 14 nov. 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at 4198788999 or jshaw@tharaldson.com.Sincerely,Jahmaine Shaw Operations Manager 4198788999jshaw@tharaldson.com

10/10 Excellent

Karen, Hudson

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome
Séjour de 1 nuit en octobre 2023
Réponse de J.shaw le 30 nov. 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

2/10 Horrible

Tanya

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not able to check in
We were unable to check in to this hotel. We arrived at midnight and waited for well over 2 hours (along with multiple other people) and no one was working the front desk. We checked everywhere. Local police was even called yo come check things out. After waiting for over 2 hours we gave up and had to find another hotel to check in to for the night. Can provide police report number and case # with IHG hotels if required. NOT IMPRESSED!!!!
Séjour de 1 nuit en novembre 2023
Réponse de Staybridge le 10 nov. 2023
Thank you for your feedback.

2/10 Horrible

Scott

Voyage en famille
Les points faibles : Personnel et service
We got there to check in at 11:55pm. There was NO ONE at the counter. We waited for 50 minutes and then finally left to make the 3 hour drive home in the middle of the night. There were several other families trying to check in as well which also finally just left. Incredibly frustrated - have never had this experience. Will be expecting a refund.
Séjour de 1 nuit en novembre 2023
Réponse de Staybridge Suites le 6 nov. 2023
Good morning-Thank you so much for leaving a review. I would to apologize for the service you received at the Staybridge Suites Maumee. This is not how we usually do business. I have brought this issue up with the appropriate team members. I have also issued a full refund. please give 7-10 business days for this to reflect in your bank account.

4/10 Médiocre

Marcus

Les points faibles : Propreté
Séjour de 1 nuit en novembre 2023
Réponse de Staybridge Suites le 6 nov. 2023
Hello-Thank you so much for your feedback.

6/10 Satisfaisant

Bilan

Séjour de 1 nuit en octobre 2023
Réponse de J.shaw le 30 nov. 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

6/10 Satisfaisant

Bilan

Séjour de 1 nuit en octobre 2023
Réponse de J.shaw le 30 nov. 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suite

8/10 Bien

Tom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de J.shaw le 7 nov. 2023
Thank you for taking the time out to rate us regarding your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at 4198788999 or jshaw@tharaldson.com.Sincerely,Jahmaine Shaw Operations Manager 4198788999jshaw@tharaldson.com

6/10 Satisfaisant

Jodi

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
We were at the hotel basically to sleep- room was clean and bed was comfy. We had to be out early next morning and Very disappointed that breakfast did not start until 7:30 and when asked if there was anything we could just grab since we had to leave before 7, the front desk said no. One of the reasons we chose this place was free continental breakfast and assumed that by 7 something would be available. Very disappointed as I would have chosen a different hotel should I have know this.
Séjour de 1 nuit en octobre 2023
Réponse de Staybridge Suites le 6 nov. 2023
Thank you so much for your feedback

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de J.shaw le 7 nov. 2023
Thank you for taking the time out to rate us regarding your experience at Staybridge Suites TOLEDO - MAUMEE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at 4198788999 or jshaw@tharaldson.com.Sincerely,Jahmaine Shaw Operations Manager 4198788999jshaw@tharaldson.com