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Avis sur Hotel Villa Fontaine Grand Tokyo - Shiodome

4 out of 5
Hotel Villa Fontaine Grand Tokyo - Shiodome
1-9-2 Higashi-shinbashi, Minato-ku, Tokyo, Tokyo-to

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 587 avis sur 1012." "
Note des voyageurs de 8 (Bien), d’après 301 avis sur 1012." "
Note des voyageurs de 6 (Satisfaisant), d’après 82 avis sur 1012." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 1012." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 1012." "

9,0/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Philippe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All ok
Séjour de 2 nuits en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 1 mai 2024
Thank you very much for staying at Hotel Villa Fontaine Grand Tokyo Shiodome. We would also like to thank you again for taking the time out of your busy schedule to share your thoughts on your stay. We hope you were able to relax at our hotel. If you have a chance, please come to our hotel again. Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

magali

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel grand confort, proche du métro, bien équipé et personnel charmant. Seul bémol, le quartier qui est un peu désertique le soir, ce qui implique de devoir prendre le métro pour pouvoir dîner.
Séjour de 4 nuits en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 22 avr. 2024
Dear magali,Thank you for staying with us.We would also like to thank you for taking the time out of your busy schedule to share your comments about your stay with us.We are honored to receive your compliments about our staff and also very pleased to read them.Your kind words are our daily encouragement.However, we are very sorry for the inconvenience caused by the hotel location. We will take your comments into consideration and strive to provide better service.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Hulrick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proche des transports en communs… Hôtel propre et personnel très sympatique. Literie excellente dans une belle chambre. Calme…
Séjour de 4 nuits en mars 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 30 mars 2024
Dear Hulrick,Thank you for choosing to stay at the Hotel Villa Fontaine Grand Tokyo Shiodome and taking the time to share your comments about your recent stay. It is always encouraging for us to receive our guests’ feedback, which allows us to maintain and improve the facilities we offer. As we strive to provide the best possible service to all our guests your comments are extremely valuable to us. The interior decoration of the house and the transportation are all in the same place.Once again thank you for your time and we look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo Shiodome in the future.With kind regards,Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

Raphael

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Parfait, hôtel super bien, propre, bien placé, personnel super sympathique et services bagages au top
Séjour de 5 nuits en janvier 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 21 janv. 2024
Merci beaucoup d'avoir séjourné à l'Hôtel Villa Fontaine Grand Tokyo Shiodome.Nous tenons également à vous remercier d'avoir pris le temps, malgré votre emploi du temps chargé, de nous faire part de vos commentaires concernant votre séjour.Nous sommes très heureux de lire vos compliments concernant l'emplacement, le personnel et les services de notre hôtel.Si vous avez la chance de revenir dans la région, n'hésitez pas à utiliser à nouveau notre hôtel.Directeur de la Villa Fontaine Grand Tokyo Shiodome

10/10 Excellent

Siwoo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 31 déc. 2023
Dear siwooThank you very much for staying at Hotel Villa Fontaine Grand Tokyo Shiodome. We are very encouraged by your comment that we are the best.We sincerely look forward to welcoming you again.Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

Arnaud

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 18 déc. 2023
Dear Valued Guest,Thank you for staying at the Hotel Villa Fontaine Grand Tokyo Shiodome. We appreciate your feedback.Thank you for your time and we look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo Shiodome in the future.With kind regards,Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

Damon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en septembre 2023
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 20 oct. 2023
Dear DamonThank you for staying and posting a review during your busy schedule. We are glad that you were satisfied with your stay.We will continue to value your opinions and strive to improve our services, so we hope you will come to our hotel.Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

GERAUD

Séjour de 10 nuits en novembre 2019

10/10 Excellent

Yoki

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
值得去住 汐留駅 3分鐘內到 完成五洗淋雨 去新橋站好方便 附近有多食肆 仲有野買 員工服務態度好 酒店房間乾淨舒服 下次再去東京都會再揀
Séjour de 3 nuits en mai 2024

10/10 Excellent

Marco Antonio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is an excellent option for people looking for a place in a quieter area than Shimbashi and cheaper than similar options in Ginza. Skyscrapers surround the area, and it's near Tsukiji, Shimbashi, and Ginza. It also is well connected to Subway and JR stations. The only issue I could think of is that it could be challenging to find if you don't know the area.
Séjour de 3 nuits en avril 2024

8/10 Bien

heejun

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
^^
Séjour de 5 nuits en avril 2024

8/10 Bien

Sabrina

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel in a quieter business district but still walkable to Ginza and very close to the well connected Shimbashi station. It occupies the first 10 floors of an office building and common areas are nicely appointed. Breakfasts can be crowded, but otherwise it was a comfortable stay.
Séjour de 6 nuits en avril 2024

10/10 Excellent

Soichiro

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
羽田空港からの移動で雨に濡れることなく入れて、仕事場所に直近でよかった。 スマートな作りでもあり、部屋の前の廊下から吹き抜けのエントランスが見渡せるのはとても良い印象です。
Séjour de 1 nuit en mai 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 9 mai 2024
この度は数あるホテルの中からホテルヴィラフォンテーヌグランド東京汐留をお選びいただき誠にありがとうございます。また、お忙しい時間の中ご宿泊に関するご感想をお寄せくださいましたこと、重ねて御礼申し上げます。当ホテルの立地につきまして高評価いただきましたこと、大変嬉しく存じます。お客様からのご感想をスタッフ間で共有し、今後もお客様の立場となり、よりわかりやすいご案内ができますよう努めて参ります。今後もお客様のお声ひとつひとつを大切にサービスの向上に努めて参りますので、またお近くにお越しの際は当ホテルをご利用いただけますと幸いです。ホテルヴィラフォンテーヌグランド東京汐留 マネージャー

8/10 Bien

Wei

Voyage en famille
Les points forts : Personnel et service et équipements
Room very small
Séjour de 4 nuits en avril 2024

8/10 Bien

keiko

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
初めて宿泊させて頂きましたが、 丁寧な対応など、とても気持ちよく 宿泊できました。 また、機会があれば、利用させてください。
Séjour de 2 nuits en mai 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 7 mai 2024
この度はホテルヴィラフォンテーヌグランド東京汐留にご宿泊いただき誠にありがとうございます。また、お忙しい中ご滞在に関するご感想をお寄せくださいましたこと、重ねて御礼申し上げます。ご滞在中はごゆっくりとお過ごしいただけたご様子で安堵いたしました。今後ともお越しの皆様にご満足いただけるホテルを目指して参ります。またの機会にお客様をお迎えできますことスタッフ一同心よりお待ち申し上げております。ホテルヴィラフォンテーヌグランド東京汐留 マネージャー

10/10 Excellent

John, Singapore

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Extremely clean and in a good location. Staff were exceptionally professional. The air-conditioning required a few restarts and the gym could be in a better condition.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Harumi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
どこに行くにも便利で大変良かったです。 築地、銀座、月島など、色々訪れることができめした。
Séjour de 3 nuits en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 6 mai 2024
この度は、ホテルヴィラフォンテーヌグランド東京汐留にご宿泊いただきまして、誠にありがとうございました。また、お忙しい中ご滞在に関するご感想をお寄せいただきましたこと、重ねてお礼申し上げます。ご滞在中は様々な観光地へ足をお運び頂けたとのことで、我々も大変嬉しく存じます。機会がございましたら、ぜひまた当ホテルへお越しくださいませ。ホテルヴィラフォンテーヌグランド東京汐留 マネージャー

4/10 Médiocre

Tomoyuki

Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024

10/10 Excellent

Hiroaki

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
とても良い
Séjour de 1 nuit en mai 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 5 mai 2024
この度は数あるホテルの中からホテルヴィラフォンテーヌグランド東京汐留をお選びいただき誠にありがとうございます。お忙しい中、ご感想をお寄せくださいましたこと、重ねて御礼申し上げます。快適にお過ごしいただけたようでしたら幸いでございます。今後ともお越しの皆様にご満足いただけるホテルを目指して参ります。またの機会にお客様をお迎えできますことスタッフ一同心よりお待ち申し上げております。ホテルヴィラフォンテーヌグランド東京汐留マネージャー

6/10 Satisfaisant

Kimiko

Voyage en groupe
朝食が充実していました。やっぱりシングルベッドは少し狭いですね。
Séjour de 1 nuit en avril 2024

10/10 Excellent

Alisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location to stay in Tokyo. Once we realized that the hotel is directly connected to Shiodome station (don’t even have to go outside), our commute to different areas was a breeze! Mandatory room cleanings every 3 days were nice and hotel was clean overall. We opted out of breakfast buffet since there is a Lawson / 7-11 right near by as well as cafes in the train station for a quick bite. Overall would recommend mostly for the location convenience. Not much to do around the hotel though if that’s what you’re looking for and not planning to commute much.
Séjour de 9 nuits en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 2 mai 2024
Dear Alisa ,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.Thank you for your high evaluation of our hotel location. One of the advantages of our hotel is that it is accessible via an underground passageway from JR Shimbashi Station and Toei Oedo Line Shiodome Station. There are tourist spots within walking distance of the hotel, such as Hama Rikyu Garden and Ginza, so please be sure to stop by the next time you visit.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Samantha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I will absolutely be staying here again. It was so easy to get around and the hotel itself was gorgeous. Could not ask for a more convenient hotel to get to and from the airport.
Séjour de 1 nuit en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 2 mai 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.Thank you for your high evaluation of our hotel location. One of the advantages of our hotel is that it is accessible via an underground passageway from JR Shimbashi Station and Toei Oedo Line Shiodome Station. We are pleased to hear that you are satisfied with our hotel.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

8/10 Bien

Yuk Ha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Above average. To Shimbashi station is around 10 mins by walk. To those luxury brands in GINZA is around 10-15 mins by walk. one station away. Breakfast quality is good though it’s limited options of foods. Also we had to wait for the breads refilled. It’s unusual in Japan.
Séjour de 3 nuits en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 6 mai 2024
We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Thank you very much for your feedback regarding breakfast. As a buffet style restaurant, it is basically unacceptable for bread and food to be delayed. We will continue to make improvements based on the opinions we receive.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.

10/10 Excellent

TAKAMITSU

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 2 mai 2024
TAKAMITSU様この度はホテルヴィラフォンテーヌグランド東京汐留にご宿泊頂きまして、誠にありがとうございます。今回のご滞在はいかがでしたか? 快適なご滞在をお過ごしいただければ幸いです。これからも全てのお客様にご満足いただけるよう努めてまいります。 ホテルヴィラフォンテーヌグランド東京汐留へのまたのお越しを心よりお待ちしております。ホテルヴィラフォンテーヌグランド東京汐留 支配人

6/10 Satisfaisant

Yuk Ha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 2 mai 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We hope you enjoyed your stay with us. We would be very happy to hear about any problems you may have had during your stay with us.We will continue to value every single comments as we strive to improve our services, and we hope you will visit our hotel again when you are in the area.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

8/10 Bien

esteban

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The WiFi in the room never worked. Front desk was helpful, tried to help and even provided a WiFi repeater. However the signal in the room was barely 2 Mb/s with is useless.
Séjour de 4 nuits en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 30 avr. 2024
Thank you very much for staying at Villa Fontaine Grand Tokyo Shiodome.We have read your comments. We apologize for the lack of service and hospitality during your stay.We always wish you a pleasant stay and a wonderful trip. If you come to Tokyo on your next trip, we look forward to welcoming you at our hotel. Thank you very much for your valuable feedback and contribution.Villa Fontaine Grand Tokyo ShiodomeManager

10/10 Excellent

SOAK WAN

Séjour de 5 nuits en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 27 avr. 2024
Dear Mr. / Ms. SOAK WAN Thank you very much for choosing Hotel Villa Fontaine Grand Tokyo-Shiodome from all the choices possible. We would also like to thank you for taking the time out of your busy schedule to share your comments about your stay with us.We are relieved to hear that you had a comfortable stay.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is in the new business district with easy access to . Staff very helpful. Internet access great in room but poor in public area but this can be overlooked. A great stay thanks
Séjour de 5 nuits en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 27 avr. 2024
Dear Mr.JamesThank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.Regarding the Wi-Fi in the hotel, we have received reports that the connection sometimes becomes poor depending on the conditions of your stay and the use of other guests. We appreciate your valuable feedback and will check other rooms as well to improve the situation.We will continue to value every single comments as we strive to improve our services, and we hope you will visit our hotel again when you are in the area.

10/10 Excellent

HIDENOBU

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 25 avr. 2024
HIDENOBU様、先日はホテルヴィラフォンテーヌグランド東京汐留にご宿泊いただきまして、誠にありがとうございます。またお忙しい時間のなか顧客満足度調査にご協力いただきましたこと、重ねてお礼申し上げます。 今回のご滞在を満足いただき、大変うれしく存じます。いただいた評価を励みに、より良いサービスをご提供できるよう努力して参ります。 これからも安心して快適にお過ごしいただけるよう努力して参ります。ホテルヴィラフォンテーヌグランド東京汐留に引き続きご愛顧を賜り、またのご来館を心よりお待ち申し上げております。ホテルヴィラフォンテーヌグランド東京汐留マネージャー

8/10 Bien

Timothy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy access to the trains. Quiet area and rooms. Rooms are a bit small, food options are a bit limited.
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 30 avr. 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.Thank you for your high evaluation of our hotel location. One of the advantages of our hotel is that it is accessible via an underground passageway from JR Shimbashi Station and Toei Oedo Line Shiodome Station. We are pleased to hear that you are satisfied with our hotel.We apologize for the limited breakfast options.We also offer this on a daily basis, but there is a limit.Please look forward to further improvements the next time you use our service.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

8/10 Bien

Mark, Vancouver

Séjour de 3 nuits en avril 2024

8/10 Bien

masayuki

Séjour de 1 nuit en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 21 avr. 2024
この度はホテルヴィラフォンテーヌグランド東京汐留にご宿泊いただき誠にありがとうございます。また、お忙しい中ご滞在に関するご感想をお寄せくださいましたこと、重ねて御礼申し上げます。今回のご滞在はいかがでしたでしょうか。快適にお過ごしいただけたようでしたら幸いでございます。今後ともお越しの皆様にご満足いただけるホテルを目指して参ります。またの機会にお客様をお迎えできますことスタッフ一同心よりお待ち申し上げております。

6/10 Satisfaisant

iain

Les points forts : Propreté
Les points faibles : Équipements
Hard bed and hard couch. Pillows were also not great.
Séjour de 5 nuits en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 30 avr. 2024
Thank you very much for staying at Villa Fontaine Grand Tokyo Shiodome.We have read your comments. We apologize for the lack of service and hospitality during your stay.We always wish you a pleasant stay and a wonderful trip. If you come to Tokyo on your next trip, we look forward to welcoming you at our hotel. Thank you very much for your valuable feedback and contribution.Villa Fontaine Grand Tokyo ShiodomeManager

8/10 Bien

Joey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was nice. Hotel convenient, close to train stations
Séjour de 4 nuits en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 22 avr. 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Hidemi

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walkable access to many train lines (Yurikamome/Oedo/Ginza/Asakusa/JR). Easy walk to Tsukiji outer market also.
Séjour de 3 nuits en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 24 avr. 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.Thank you for your high evaluation of our hotel location. One of the advantages of our hotel is that it is accessible via an underground passageway from JR Shimbashi Station and Toei Oedo Line Shiodome Station. We are pleased to hear that you are satisfied with our hotel.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

2/10 Horrible

Zhen

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The first day after we checked in I open the bathroom door and then I smell something very bad like somebody pooped and didn’t flush the toilet. Then I realized probably the smell came from the sewer system. I called front desk they sent a lady up to check 10 minutes later. She came in checked then she said” I didn’t smell anything. What did you smell?” I told her that I was standing outside by the door I even smell it. Then she began to turn on the sink water and tub water for about 2-3 minutes. I think she knew there is a problem from the sewer system. I’m not very happy because she could tell me where does that smell came from but not denied the fact. After flashing about two to three minutes. She said “now it’s normal no smell “ the she left. At midnight when I woke up I still can smell the bad smell came from the bathroom even the door was closed. Next morning the smell still there I don’t understand why she denies it. It seems she knew there is a problem that is why she played her trick by flashing the water for two to three minutes. I guess the sewer system having problems which is when there’s no water flashing down the smell coming up.She knew the fact but refused to change another room for us. That is why I gave you one stop if I could give zero star I will do it.
Séjour de 2 nuits en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 6 mai 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We apologize for the inconvenience caused by the smell in the room. We regret that this would not have happened if we had been more concerned about solving the problem from the customer's point of view.In the future, we will instruct our staff again to prevent such a thing from happening.We would like to ask for your patience and hope that you will be able to come again.We will continue to strive to improve our services and create a comfortable space without being satisfied with the status quo, and we look forward to your patronage for many years.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 19 avr. 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are relieved to hear that you had a comfortable stay.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Greg

Séjour de 3 nuits en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 6 mai 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.How was your stay with us in this time? We hope you had a pleasant stay.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Babak

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 17 avr. 2024
Dear Babak,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are delighted to hear that you had a relaxing stay with us.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Chi Wa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice hotel and nice staff
Séjour de 2 nuits en mars 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 16 avr. 2024
Dear Chi Wa,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are honored to receive your compliments about our staff and also very pleased to read them.We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Tim

Séjour de 2 nuits en avril 2024
Réponse de Hotel Villa Fontaine Grand Tokyo Shiodome, Manager le 3 mai 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We hope you enjoyed your stay with us. We would be very happy to hear about any problems you may have had during your stay with us.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.

8/10 Bien

FUMIKI

Les points forts : Propreté et infrastructures et conditions de l’hébergement
駅の利便性と清潔感がとても良かった
Séjour de 1 nuit en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 10 avr. 2024
この度はホテルヴィラフォンテーヌグランド東京汐留にご宿泊いただき誠にありがとうございます。また、お忙しい中ご滞在に関するご感想をお寄せくださいましたこと、重ねて御礼申し上げます。ホテルの立地につきまして高評価を賜りありがとうございます。当ホテルはJR新橋駅・都営大江戸線汐留駅から地下通路を通ってお越しいただけることが利点の一つでございます。ご満足いただけましたご様子で大変嬉しく存じます。今後ともお越しの皆様にご満足いただけるホテルを目指して参ります。またの機会にお客様をお迎えできますことスタッフ一同心よりお待ち申し上げております。ホテルヴィラフォンテーヌグランド東京汐留 マネージャー

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really good!
Séjour de 3 nuits en février 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 7 avr. 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are relieved to hear that you had a comfortable stay.We will do our best to provide you with satisfactory service anytime you visit us. We hope to see you again.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

8/10 Bien

YUJIRO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 30 avr. 2024
この度はホテルヴィラフォンテーヌグランド東京汐留にご宿泊いただき誠にありがとうございます。また、お忙しい中ご滞在に関するご感想をお寄せくださいましたこと、重ねて御礼申し上げます。今回のご滞在はいかがでしたでしょうか。快適にお過ごしいただけたようでしたら幸いでございます。今後ともお越しの皆様にご満足いただけるホテルを目指して参ります。またの機会にお客様をお迎えできますことスタッフ一同心よりお待ち申し上げております。ホテルヴィラフォンテーヌグランド東京汐留 マネージャー

10/10 Excellent

James

Séjour de 1 nuit en avril 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 25 avr. 2024
Dear Valued Guest,Thank you for staying at the Hotel Villa Fontaine Grand Tokyo Shiodome.We really appreciate your feed back.We hope you liked our hotel. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo Shiodome in the future.With kind regards,Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

Roy

Séjour de 3 nuits en mars 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 25 avr. 2024
Dear Valued Guest,Thank you for staying at the Hotel Villa Fontaine Grand Tokyo Shiodome.We appreciate your feedback.It is always encouraging for us to receive our guests’ feedback, which allows us to maintain and improve the facilities we offer. As we strive to provide the best possible service to all our guests your comments are extremely valuable to us. Once again thank you for your time and we look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo Shiodome in the future.With kind regards,Hotel Villa Fontaine Grand Tokyo Shiodome Manager

8/10 Bien

Edwin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed in a renovated room, was good. Perfect location if taking airport limo bus. Walkable distance to Ginza. Happy hour was a good idea. Breakfast was not bad but wouldn’t pay for it. Nice n proactive staff. Will be back.
Séjour de 2 nuits en mars 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 4 avr. 2024
Thank you very much for staying at Hotel Villa Fontaine Grand Tokyo Shiodome. We would also like to thank you again for your compliments on our rooms, location, and services. If you have the opportunity to visit us again, please use our hotel again. Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

Shunsuke

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 2 avr. 2024
この度はホテルヴィラフォンテーヌグランド東京汐留にご宿泊いただき誠にありがとうございます。また、お忙しい中ご滞在に関するご感想をお寄せくださいましたこと、重ねて御礼申し上げます。ご滞在中はごゆっくりとお過ごしいただけたご様子で大変嬉しく存じます。今後ともお越しの皆様にご満足いただけるホテルを目指して参ります。またの機会にお客様をお迎えできますことスタッフ一同心よりお待ち申し上げております。ホテルヴィラフォンテーヌグランド東京汐留 マネージャー

10/10 Excellent

MASAYUKI

Séjour de 3 nuits en janvier 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 2 avr. 2024
この度は数あるホテルの中からホテルヴィラフォンテーヌグランド東京汐留をお選びいただき誠にありがとうございます。また、お忙しい時間の中ご宿泊に関するご感想をお寄せくださいましたこと、重ねて御礼申し上げます。ご滞在中はごゆっくりとお過ごしいただけたご様子で大変嬉しく存じます。今後ともお越しの皆様にご満足いただけるホテルを目指して参ります。またの機会にお客様をお迎えできますことスタッフ一同心よりお待ち申し上げております。ホテルヴィラフォンテーヌグランド東京汐留 マネージャー

10/10 Excellent

Marisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent experience. Easy to move anywhere through the station that is just in front.
Séjour de 6 nuits en mars 2024
Réponse de ヴィラフォンテーヌグランド東京汐留 くちこみ担当 le 29 mars 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.Thank you for your high evaluation of our hotel location. One of the advantages of our hotel is that it is accessible via an underground passageway from JR Shimbashi Station and Toei Oedo Line Shiodome Station. We are pleased to hear that you are satisfied with our hotel.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome Manager