Avis sur Mitsui Garden Hotel Ginza Gochome
Mitsui Garden Hotel Ginza Gochome
5-13-15, Ginza, Chuo-ku, Tokyo, Tokyo
Avis
9,2
Merveilleux
9,2/10
Propreté
9,0/10
Personnel et service
8,8/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
20 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Front Office Manager le 23 déc. 2023
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We would appreciate your kind understanding for the room situation in the city of Japan. If you have an opportunity, we would be grateful if you could try to stay in a larger space room next time. We recommend the Deluxe Twin (34.6sqm) which is bigger than most hotel average in Tokyo. thank you so much for having your time to offering valuable opinion and high score for our services. We look forward to welcoming you back to Mitsui Garden Hotel Ginza-gochome.
10/10 Excellent
Rene
14 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
En plein centre de Tokyo
Rene
Séjour de 2 nuits en novembre 2023
Réponse de Front Office Manager le 16 nov. 2023
We apologize for replying in English.Thank you very much for staying at Mitsui Garden Hotel Ginza Go-Chome and for taking time out of your busy schedule to give us your valuable feedback.We are glad to hear that you were satisfied with your stay.We apologize if the rooms are a bit small for a city hotel, making you feel a bit cramped.Our staff will make every effort to ensure that all our guests have a comfortable stay. We look forward to welcoming you again.
10/10 Excellent
Bernard
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bernard
Séjour de 1 nuit en novembre 2023
Réponse de Front Office Manager le 14 nov. 2023
We are truly sorry for this inconvenience to reply you in English.Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time from your busy schedule to share your valuable feedback.We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing.Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Ginza-gochome again soon.
8/10 Bien
Francois
6 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Francois
Séjour de 4 nuits en octobre 2023
Réponse de Front Office Manager le 7 nov. 2023
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.
10/10 Excellent
Julien
Voyage d’affaires
30 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient
Julien
Séjour de 1 nuit en octobre 2023
Réponse de Front Office Manager le 31 oct. 2023
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are proud of being located in the middle of Tokyo and the subway stations, Ginza area is also within a walking distance. Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.
8/10 Bien
Thierry
Voyage en couple
24 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thierry
Séjour de 2 nuits en avril 2023
Réponse de Front Office Manager le 5 mai 2023
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.
10/10 Excellent
Voyageur vérifié
4 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en novembre 2019
Réponse de Front Office Manager le 5 déc. 2019
Thank you for your stay at Mitui Garden Hotel Ginza-gochome.
We are glad to hear that you have satisfied with your stay.
We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.
10/10 Excellent
BRUNET
Voyage en famille
2 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
BRUNET
Séjour de 3 nuits en novembre 2019
Réponse de Front Office Manager le 5 déc. 2019
Thank you for your stay at Mitui Garden Hotel Ginza-gochome.
We are truly sorry for this inconvenience to reply you in English.
We are glad to hear that you have satisfied with your stay.
We are glad to hear that our staff took care of you very well.
We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.
8/10 Bien
Tzuen
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tzuen
Séjour de 5 nuits en mai 2024
10/10 Excellent
Demi
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Demi
Séjour de 1 nuit en mai 2024
10/10 Excellent
ishita
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ishita
Séjour de 6 nuits en mai 2024
10/10 Excellent
TAEHO
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
TAEHO
Réponse de Front Office Manager le 25 mai 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager
10/10 Excellent
Po Man
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Po Man
Séjour de 3 nuits en mai 2024
Réponse de Front Office Manager le 19 mai 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager
10/10 Excellent
Phuong
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Phuong
Séjour de 5 nuits en mai 2024
Réponse de Front Office Manager le 19 mai 2024
Thank you very much for taking the time to share your honest feedback regarding your stay with us at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that our staff took care of you very well.And also we are very much appreciate your complements on our staff, we hold several types competition every year for the best Omotenashi (hospitality) improvement. We assure you that we will continue to strive to provide better service.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.Front Office Manager
8/10 Bien
tsutomu
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
tsutomu
Séjour de 2 nuits en mai 2024
Réponse de 宿泊支配人 le 9 mai 2024
この度は三井ガーデンホテル銀座五丁目にご宿泊いただき、またお忙しい中ご感想をお寄せいただき誠にありがとうございます。朝食につきまして、ご満足いただけたようで何よりでございます。ご朝食は3種類のメインメニュー(和食・洋食・巻き寿司)からお選びいただけるハーフビュッフェとなっております。その他にもパンやライスサラダのほか、人気のティラミスや熱々のオムレツ、胡麻豆腐などのデザートもお楽しみいただけます。今後とも皆様の記憶に残るホテルとなれますよう、スタッフ一同精進してまいります。銀座エリアにお越しになる際は、またぜひ当ホテルをお選びいただけますと幸いでございます。またのご来館を心よりお待ち申し上げております。
10/10 Excellent
Stephan
8 mai 2024
Stephan
Séjour de 1 nuit en mai 2024
Réponse de Front Office Manager le 9 mai 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.
10/10 Excellent
Grace
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Grace
Séjour de 2 nuits en mai 2024
Réponse de Front Office Manager le 9 mai 2024
Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time from your busy schedule to share your valuable feedback. We are happy that you liked you room. We did put a lot of efforts into setting a relaxing atmosphere with modern touches in terms of design. We hope you fully enjoyed your stay with us.As you indicated, we have recently introduced Chromecast. By projecting the screen of the customer's cell phone onto the TV, the customer can enjoy the experience on a larger screen.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.
10/10 Excellent
Stephan
6 mai 2024
Stephan
Séjour de 3 nuits en avril 2024
10/10 Excellent
Moyu
2 mai 2024
Les points forts : Propreté
Moyu
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 7 mai 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.
10/10 Excellent
Eric
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 6 nuits en avril 2024
Réponse de Front Office Manager le 1 mai 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.
10/10 Excellent
Jun
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jun
Séjour de 3 nuits en avril 2024
Réponse de Front Office Manager le 1 mai 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.
8/10 Bien
Mingen
28 avr. 2024
Mingen
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 18 mai 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. You can enjoy your bath time with pleasure of a large bath and release your tiredness after business or sightseeing. We would be appreciated if you could try at your next visit. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.
10/10 Excellent
MISUK
26 avr. 2024
MISUK
Séjour de 4 nuits en avril 2024
Réponse de Front Office Manager le 18 mai 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We are very lucky to enjoy a central Ginza location near to some great shopping areas and tourist attractions. You can also find fantastic array of cafes, bars and restaurants near us. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.
8/10 Bien
Wen Ping
Voyage en famille
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wen Ping
Séjour de 4 nuits en avril 2024
Réponse de Front Office Manager le 1 mai 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are always available to assist our guests in any way we are able to during your visit as our guests’ satisfaction is our mission. Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.
10/10 Excellent
Moyu
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Moyu
Séjour de 4 nuits en avril 2024
Réponse de Front Office Manager le 1 mai 2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.
10/10 Excellent
kim
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
kim
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 1 mai 2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.
10/10 Excellent
Hyun Suk
Voyage d’affaires
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hyun Suk
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 26 avr. 2024
Thank you for highlighting our convenient access to Ginza shopping. The location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment.We are delighted that you enjoyed your stay. We look forward to welcoming you back soon.
10/10 Excellent
dehai
22 avr. 2024
dehai
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 19 mai 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager
10/10 Excellent
Zach
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Zach
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 23 avr. 2024
We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing. We are very much appreciate your complements on our staff, we hold several types competition every year for the best Omotenashi (hospitality) improvement. We assure you that we will continue to strive to provide better service.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.
10/10 Excellent
Jan
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jan
Séjour de 3 nuits en avril 2024
Réponse de Front Office Manager le 17 avr. 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.
8/10 Bien
Rie
Voyage en famille
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rie
Réponse de Front Office Manager le 13 avr. 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are always available to assist our guests in any way we are able to during your visit as our guests’ satisfaction is our mission. From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.
8/10 Bien
Cynthia, Fremont
Voyage en famille avec de jeunes enfants
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cynthia
Séjour de 4 nuits en avril 2024
Réponse de Front Office Manager le 13 avr. 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.The location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment.We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.
8/10 Bien
Sean
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sean
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 13 avr. 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.
2/10 Horrible
Keisuke
6 avr. 2024
Keisuke
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 2 mai 2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We are very disappointed to learn about your unpleasant experiences during your recent stay. Please allow us to express our deepest regrets on how you felt and disappointed after you staying with us.We will share your review with our staff and will use your opinion as a reference in our further improvement. We will continue our efforts to give guests more pleasant stay. We certainly hope you will choose to stay with us again on your next visit to Tokyo.
10/10 Excellent
Lan
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lan
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 13 avr. 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.
10/10 Excellent
Christopher
Voyage en famille
2 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Christopher
Séjour de 6 nuits en mars 2024
Réponse de ront Office Manager le 12 avr. 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.I will pass on your feedback to the front desk staff, cleaning staff, and everyone else.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.Front Office Manager
8/10 Bien
Mariko
31 mars 2024
Les points forts : Propreté
Mariko
Séjour de 5 nuits en mars 2024
Réponse de Front Office Manager le 12 avr. 2024
Very convenient from airport and shoppingThank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. As you know, we have good access to the public transportations such as JR, Metro within 10minutes by walk. Any guests who visit our hotel either on sightseeing or on business, get an easy access to most of the places. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager
10/10 Excellent
James
Voyage en famille
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 4 nuits en mars 2024
Réponse de Front Office Manager le 30 mars 2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.Your favorable comments has warmed our hearts and we will strive for excellence in our service.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.
10/10 Excellent
Junichi, Mitaka-shi
29 mars 2024
Junichi
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 31 mars 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.
8/10 Bien
Akane, Bellevue
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Akane
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 30 mars 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.Your favorable comments has warmed our hearts and we will strive for excellence in our service.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.
10/10 Excellent
Cynthia, Fremont
28 mars 2024
Cynthia
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 19 avr. 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.
10/10 Excellent
Delechat
27 mars 2024
Delechat
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 30 mars 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing. Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.
8/10 Bien
Silvia Yin Pan
Voyage en famille
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Silvia Yin Pan
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 22 mars 2024
Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time from your busy schedule to share your valuable feedback. We are proud of being located in the middle of Tokyo and the subway stations, Ginza area is also within a walking distance. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.
8/10 Bien
Jenilee
20 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jenilee
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 22 mars 2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.Your favorable comments has warmed our hearts and we will strive for excellence in our service.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.
10/10 Excellent
Diana
Voyage en famille
20 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diana
Séjour de 5 nuits en mars 2024
Réponse de Front Office Manager le 31 mars 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We also really appreciate your compliment for our staff. It encourages us to maintain and improve our skills and services.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.We can also help with access and restaurant reservations if needed. Please come to the front desk anytime.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.
10/10 Excellent
William, Westminster
Voyage en couple
17 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
William
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 17 mars 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We recognize that your stay in general was satisfactory, (our convenience location, shopping opportunities, the comfort of our room and the quality of being useful facilities goods.)Again, thank you so much for having your time to offering valuable opinion and high score for our services. We look forward to welcoming you back to Mitsui Garden Hotel Ginza-gochome.Front Office Manager
10/10 Excellent
Siu, newton
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Siu
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 17 mars 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.
10/10 Excellent
Nga Yan Gladys
Voyage en famille
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nga Yan Gladys
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 17 mars 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We recognize that your stay in general was satisfactory, (our convenience location, shopping opportunities, the comfort of our room and the quality of being useful facilities goods.)We also really appreciate your compliment for our staff. It encourages us to maintain and improve our skills and services.As you know, we have good access to the public transportations such as JR, Metro within 10minutes by walk. Any guests who visit our hotel either on sightseeing or on business, get an easy access to most of the places. Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.
2/10 Horrible
Joyce
15 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joyce
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 17 mars 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your previous stay.We are disappointed to hear that we could not live up to the Mitsui Garden Hotel brand standard you were expecting in a number of areas. We are running the hotel business with the high standard of service to have overseas customers stay comfortably, and also most happily welcome customers from all over the world. However, we will share your comments among all staff and work hard to train our teams to ensure they offer the highest levels of service. Also, if you have any concerns and questions, please feel free to contact our hotel directly.However, we are very delighted to read that you were satisfied with our hotels' neighborhood.As you know, we have good access to the public transportations such as JR, Metro within 10minutes by walk. Any guests who visit our hotel either on sightseeing or on business, get an easy access to most of the places. Once again, thank you for your feedback and we certainly hope to have the opportunity to welcome you back in future.
10/10 Excellent
Kelly
13 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kelly
Séjour de 5 nuits en mars 2024
Réponse de Front Office Manager le 17 mars 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.