Bain public

Avis sur Mitsui Garden Hotel Ginza Gochome

4 out of 5
Mitsui Garden Hotel Ginza Gochome
5-13-15, Ginza, Chuo-ku, Tokyo, Tokyo

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 583 avis sur 910." "
Note des voyageurs de 8 (Bien), d’après 235 avis sur 910." "
Note des voyageurs de 6 (Satisfaisant), d’après 69 avis sur 910." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 910." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 910." "

9,2/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Rene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Idéal pour la balade au centre du commerce
En plein centre de Guinza. Confortable et comme tous les hôtels de Tokyo petite chambre mais on a pas vraiment le choix. J’ai eu bien pire en matière de taille de chambre à Tokyo. Ne prenez jamais mois de 24m2.
Séjour de 1 nuit en novembre 2023
Réponse de Front Office Manager le 23 déc. 2023
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We would appreciate your kind understanding for the room situation in the city of Japan. If you have an opportunity, we would be grateful if you could try to stay in a larger space room next time. We recommend the Deluxe Twin (34.6sqm) which is bigger than most hotel average in Tokyo. thank you so much for having your time to offering valuable opinion and high score for our services. We look forward to welcoming you back to Mitsui Garden Hotel Ginza-gochome.

10/10 Excellent

Rene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
En plein centre de Tokyo
Ne prenez que les chambres de 24 m2 ou plus.
Séjour de 2 nuits en novembre 2023
Réponse de Front Office Manager le 16 nov. 2023
We apologize for replying in English.Thank you very much for staying at Mitsui Garden Hotel Ginza Go-Chome and for taking time out of your busy schedule to give us your valuable feedback.We are glad to hear that you were satisfied with your stay.We apologize if the rooms are a bit small for a city hotel, making you feel a bit cramped.Our staff will make every effort to ensure that all our guests have a comfortable stay. We look forward to welcoming you again.

10/10 Excellent

Bernard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel agréable demander une chambre au minimum de 25m2. En plein cœur de Tokyo, du quartier de Guinza
Séjour de 1 nuit en novembre 2023
Réponse de Front Office Manager le 14 nov. 2023
We are truly sorry for this inconvenience to reply you in English.Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time from your busy schedule to share your valuable feedback.We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing.Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Ginza-gochome again soon.

8/10 Bien

Francois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Front Office Manager le 7 nov. 2023
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.

10/10 Excellent

Julien

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient
Great chain of Hotel, with Japanese standard of comfort and cleanliness. Great offer in Ginza, next to higashi Ginza station
Séjour de 1 nuit en octobre 2023
Réponse de Front Office Manager le 31 oct. 2023
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are proud of being located in the middle of Tokyo and the subway stations, Ginza area is also within a walking distance. Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

8/10 Bien

Thierry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Situé au cœur du quartier de GINZA et à proximité de 4 ou 5 lignes de métro
Séjour de 2 nuits en avril 2023
Réponse de Front Office Manager le 5 mai 2023
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2019
Réponse de Front Office Manager le 5 déc. 2019
Thank you for your stay at Mitui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

BRUNET

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hotel idéalement placé pour visiter, à deux pas du métro et à proximité du marché aux poissons. Chambre avec tout le confort. Personnel accueillant et professionnel. Je recommande cet hotel. Le seul point négatif: les oreillers
Séjour de 3 nuits en novembre 2019
Réponse de Front Office Manager le 5 déc. 2019
Thank you for your stay at Mitui Garden Hotel Ginza-gochome. We are truly sorry for this inconvenience to reply you in English. We are glad to hear that you have satisfied with your stay. We are glad to hear that our staff took care of you very well. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 Bien

Tzuen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good!!
Séjour de 5 nuits en mai 2024

10/10 Excellent

Demi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
很乾淨,地點方便,住宿感受良好,櫃檯人員親切,
Séjour de 1 nuit en mai 2024

10/10 Excellent

ishita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024

10/10 Excellent

TAEHO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Front Office Manager le 25 mai 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 Excellent

Po Man

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Front Office Manager le 19 mai 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 Excellent

Phuong

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staffs are friendly and helpful.
Séjour de 5 nuits en mai 2024
Réponse de Front Office Manager le 19 mai 2024
Thank you very much for taking the time to share your honest feedback regarding your stay with us at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that our staff took care of you very well.And also we are very much appreciate your complements on our staff, we hold several types competition every year for the best Omotenashi (hospitality) improvement. We assure you that we will continue to strive to provide better service.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.Front Office Manager

8/10 Bien

tsutomu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
とても朝食が良かったです。
Séjour de 2 nuits en mai 2024
Réponse de 宿泊支配人 le 9 mai 2024
この度は三井ガーデンホテル銀座五丁目にご宿泊いただき、またお忙しい中ご感想をお寄せいただき誠にありがとうございます。朝食につきまして、ご満足いただけたようで何よりでございます。ご朝食は3種類のメインメニュー(和食・洋食・巻き寿司)からお選びいただけるハーフビュッフェとなっております。その他にもパンやライスサラダのほか、人気のティラミスや熱々のオムレツ、胡麻豆腐などのデザートもお楽しみいただけます。今後とも皆様の記憶に残るホテルとなれますよう、スタッフ一同精進してまいります。銀座エリアにお越しになる際は、またぜひ当ホテルをお選びいただけますと幸いでございます。またのご来館を心よりお待ち申し上げております。

10/10 Excellent

Stephan

Séjour de 1 nuit en mai 2024
Réponse de Front Office Manager le 9 mai 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Grace

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely facilities Room a bit small but to be expected in Japan but comfy enough for 2 people Great amentities in the room including chromecast, Phone cables, pjs Close to shops and trains
Séjour de 2 nuits en mai 2024
Réponse de Front Office Manager le 9 mai 2024
Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time from your busy schedule to share your valuable feedback. We are happy that you liked you room. We did put a lot of efforts into setting a relaxing atmosphere with modern touches in terms of design. We hope you fully enjoyed your stay with us.As you indicated, we have recently introduced Chromecast. By projecting the screen of the customer's cell phone onto the TV, the customer can enjoy the experience on a larger screen.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.

10/10 Excellent

Stephan

Séjour de 3 nuits en avril 2024

10/10 Excellent

Moyu

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 7 mai 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pretty good. Would go here again.
Séjour de 6 nuits en avril 2024
Réponse de Front Office Manager le 1 mai 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Jun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Front Office Manager le 1 mai 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 Bien

Mingen

Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 18 mai 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. You can enjoy your bath time with pleasure of a large bath and release your tiredness after business or sightseeing. We would be appreciated if you could try at your next visit. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

MISUK

Séjour de 4 nuits en avril 2024
Réponse de Front Office Manager le 18 mai 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We are very lucky to enjoy a central Ginza location near to some great shopping areas and tourist attractions. You can also find fantastic array of cafes, bars and restaurants near us. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 Bien

Wen Ping

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
牙刷偏硬 不太好刷
Séjour de 4 nuits en avril 2024
Réponse de Front Office Manager le 1 mai 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are always available to assist our guests in any way we are able to during your visit as our guests’ satisfaction is our mission. Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.

10/10 Excellent

Moyu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Front Office Manager le 1 mai 2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

kim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 1 mai 2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Hyun Suk

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good access to Ginza shopping
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 26 avr. 2024
Thank you for highlighting our convenient access to Ginza shopping. The location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment.We are delighted that you enjoyed your stay. We look forward to welcoming you back soon.

10/10 Excellent

dehai

Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 19 mai 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 Excellent

Zach

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location in Ginza that’s walkable to shopping, eating, and mass transit. Rooms were nicely sized for Tokyo, staff was super helpful and kind and the hotel has numerous onsite amenities we enjoyed. Would definitely stay here again.
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 23 avr. 2024
We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing. We are very much appreciate your complements on our staff, we hold several types competition every year for the best Omotenashi (hospitality) improvement. We assure you that we will continue to strive to provide better service.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Jan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Front Office Manager le 17 avr. 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 Bien

Rie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I thought it was a little overpriced.
Réponse de Front Office Manager le 13 avr. 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are always available to assist our guests in any way we are able to during your visit as our guests’ satisfaction is our mission. From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.

8/10 Bien

Cynthia, Fremont

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mitsui Garden Awesome hotel! Great service! Walking distance to the fish market and high end shopping. Our hotel room was very clean. They also do luggage transfers to other hotels and it arrives there the next day. Storage for luggage was also another plus. We kept some luggages at the hotel when we left for Osaka for a few days, which was complimentary, no charge. I was also able to leave our luggages with the hotel prior to our 9pm flight back to the US, while we walked around Ginza without having told lug them around the whole time. This hotel has complimentary toothbrushes, hand towels, combs, so no need to pack those. We got the moderate room with extra bed. The room had 3 full size beds (US sizing). I would define stay here again. The only downside was that they only had 2 washer/dryer machines, so unable to do laundry because it was always occupied when I tried. Overall, this is a great hotel for families.
Séjour de 4 nuits en avril 2024
Réponse de Front Office Manager le 13 avr. 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.The location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment.We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 Bien

Sean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 13 avr. 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

2/10 Horrible

Keisuke

Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 2 mai 2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We are very disappointed to learn about your unpleasant experiences during your recent stay. Please allow us to express our deepest regrets on how you felt and disappointed after you staying with us.We will share your review with our staff and will use your opinion as a reference in our further improvement. We will continue our efforts to give guests more pleasant stay. We certainly hope you will choose to stay with us again on your next visit to Tokyo.

10/10 Excellent

Lan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 13 avr. 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Christopher

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I cannot compliment the staff enough -- they are friendly, knowledgeable, and go above and beyond to be helpful. The room I stayed in was super clean and the room service was phenomenal in keeping it that way during my week-long stay. The hotel is in a great location with several subway entrances close by and also a multitude of dining options, too -- plus a late-night Lawson just a block away. Highly recommended! A Look forward to coming back soon!
Séjour de 6 nuits en mars 2024
Réponse de ront Office Manager le 12 avr. 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.I will pass on your feedback to the front desk staff, cleaning staff, and everyone else.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.Front Office Manager

8/10 Bien

Mariko

Les points forts : Propreté
Very convenient from airport and shopping
Séjour de 5 nuits en mars 2024
Réponse de Front Office Manager le 12 avr. 2024
Very convenient from airport and shoppingThank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. As you know, we have good access to the public transportations such as JR, Metro within 10minutes by walk. Any guests who visit our hotel either on sightseeing or on business, get an easy access to most of the places. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superior staff
Séjour de 4 nuits en mars 2024
Réponse de Front Office Manager le 30 mars 2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.Your favorable comments has warmed our hearts and we will strive for excellence in our service.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Junichi, Mitaka-shi

Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 31 mars 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 Bien

Akane, Bellevue

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 30 mars 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.Your favorable comments has warmed our hearts and we will strive for excellence in our service.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Cynthia, Fremont

Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 19 avr. 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Delechat

Very good hotel in great location
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 30 mars 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing. Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.

8/10 Bien

Silvia Yin Pan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient location . Great to have a proper onsen in the hotel for relaxing after shopping
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 22 mars 2024
Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time from your busy schedule to share your valuable feedback. We are proud of being located in the middle of Tokyo and the subway stations, Ginza area is also within a walking distance. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 Bien

Jenilee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 22 mars 2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.Your favorable comments has warmed our hearts and we will strive for excellence in our service.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.

10/10 Excellent

Diana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and helpful. We did love our stay here.
Séjour de 5 nuits en mars 2024
Réponse de Front Office Manager le 31 mars 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We also really appreciate your compliment for our staff. It encourages us to maintain and improve our skills and services.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.We can also help with access and restaurant reservations if needed. Please come to the front desk anytime.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.

10/10 Excellent

William, Westminster

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
We had enjoyed during staying at the hotel. Thank you!
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 17 mars 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We recognize that your stay in general was satisfactory, (our convenience location, shopping opportunities, the comfort of our room and the quality of being useful facilities goods.)Again, thank you so much for having your time to offering valuable opinion and high score for our services. We look forward to welcoming you back to Mitsui Garden Hotel Ginza-gochome.Front Office Manager

10/10 Excellent

Siu, newton

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I will stay here every time I am in Tokyo
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 17 mars 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Nga Yan Gladys

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean & spacious hotel room . Hotel staff are very friendly and nice . Hotel location is convenient and close to multiple train lines.
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 17 mars 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We recognize that your stay in general was satisfactory, (our convenience location, shopping opportunities, the comfort of our room and the quality of being useful facilities goods.)We also really appreciate your compliment for our staff. It encourages us to maintain and improve our skills and services.As you know, we have good access to the public transportations such as JR, Metro within 10minutes by walk. Any guests who visit our hotel either on sightseeing or on business, get an easy access to most of the places. Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.

2/10 Horrible

Joyce

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location was good but everything was not good
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 17 mars 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your previous stay.We are disappointed to hear that we could not live up to the Mitsui Garden Hotel brand standard you were expecting in a number of areas. We are running the hotel business with the high standard of service to have overseas customers stay comfortably, and also most happily welcome customers from all over the world. However, we will share your comments among all staff and work hard to train our teams to ensure they offer the highest levels of service. Also, if you have any concerns and questions, please feel free to contact our hotel directly.However, we are very delighted to read that you were satisfied with our hotels' neighborhood.As you know, we have good access to the public transportations such as JR, Metro within 10minutes by walk. Any guests who visit our hotel either on sightseeing or on business, get an easy access to most of the places. Once again, thank you for your feedback and we certainly hope to have the opportunity to welcome you back in future.

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Front Office Manager le 17 mars 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.