The room was very cramp and had zero bathtoom privacy, the photos are deciving, high floor request was not honor and told veru rudely I cannot have it, forced to pay for upgrade, I paid and I was not given the room that I was shown but another one that had a lot of dust and a terrible poop smell in the shower, I had to go but cleaning supplies myself and clean it ad they do not offer housekeeping service just drop you towels in a bag, the smell got better but the dust was bad I only went there two sleep for two days and I was coughing the entire time, the second day I left and went to another hotel, they seema to be struggling, they will only give you 1 key and give you hard time if you request more. I choose that hotwl because in the past my stays in America and S.Korea have been great but after this experience I will never book Lotte again. I am still waiting for the refund for the last night and also for the upgrade as I did not use it, I dont even think is the staff fault but seems like they do not have enough people or supplies, that hotel is terrible outdated and old, it shows on the linen and furniture. Management needs to look on renovating soon.
