Restaurant

Avis sur InterContinental ANA Tokyo, an IHG Hotel

4.5 out of 5
InterContinental ANA Tokyo, an IHG Hotel
1-12-33 Akasaka Minato, Tokyo, Tokyo-to

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 607 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 242 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 93 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 1005." "

8,8/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

jerome

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Trop moyen pour le prix
Sejour moyen, bruits de rue assez présents la nuit, baignoire ridicule, une vraie douche était préférable. Petit déjeuner moyen, chaises hors d'âge, service trés moyen. Choix pas trés important.
Séjour de 5 nuits en décembre 2023
Réponse de ANA InterContinental Tokyo le 5 janv. 2024
Dear jerome,Thank you for sharing your feedback with us. We regret that your stay with us did not meet your expectations in various areas and we are sorry to hear that you experienced some discomfort.We will take your feedback on board to ensure that we can provide a more comfortable staying experience for all our guests.We also would like to inform you that we are currently undergoing renovations and have already unveiled some of our refurbished rooms. We hope you will have the opportunity to stay with us again, as this will undoubtedly enhance your experience.Warm regards,ANA InterContinental Tokyo

6/10 Satisfaisant

Twiggy

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Très déçu par la taille de la salle de bain.
Séjour de 5 nuits en juillet 2023
Réponse de ANA InterContinental Tokyo le 28 juil. 2023
Dear Twiggy,Thank you for taking the time to share your experience with us. We have taken note of your remarks and we would like to inform you that we offer various bathroom sizes, layouts, designs, which we would be happy to recommend on your next visit for your comfort.We appreciate a lot your highlights and hope to have the opportunity of welcoming you back again very soon, to offer you a more pleasant experience. Warm regards,ANA InterContinental Tokyo

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Room is a bit dated, Aircon did not work properly but manager apologised and offered to change rooms. Teppanyaki restaurant was great. Breakfast buffet was excellent and service was generally very good!
Séjour de 2 nuits en juillet 2023
Réponse de ANA InterContinental Tokyo le 28 juil. 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We apologize for the inconvenience caused by the air conditioner not working properly.On the other hand we are glad to hear that you enjoyed your dining experience.We hope we will have another opportunity to welcome you back soon.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Dominique

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Très bonne expérience
Endroit très agréable, dans un cadre qui vous fait une musique que vous êtes dans un hôtel tout en profitant de ses avantages
Séjour de 3 nuits en février 2023
Réponse de ANA InterContinental Tokyo le 5 mars 2023
Cher Dominique,Merci pour votre commentaire partagé sur Hotels après votre récent séjour parmi nous et nous espérons avoir l'opportunité de vous accueillir à nouveau dans un futur proche.Bien cordialementANA InterContinental Tokyo

10/10 Excellent

Julien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020

8/10 Bien

Hanh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service professionnel
Personnel très professionnel. Idéal pour un séjour business. Proche du quartier de Roppongi et ligne de métro directe pour Ginza
Séjour de 6 nuits en juin 2019

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et personnel et service
Le service rapide et la chambre disponible tôt le matin Je voyage seul et ne comprends pas pourquoi on compte deux déjeuners
Séjour de 4 nuits en avril 2019

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique
Superbe hôtel à recommander - service excellent et restaurants excellents aussi.
Séjour de 1 nuit en février 2019

8/10 Bien

Fabrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pour un séjour confortable
Un hôtel luxueux qui manque un peu de personnalité.
Séjour de 3 nuits en janvier 2019

10/10 Excellent

Nicole

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Intercontinental ANA had impeccable service from the time we arrived I was impressed with their service
Séjour de 1 nuit en mai 2024

10/10 Excellent

Benjamin, NEW YORK

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very centrally located. Crazy convenient for shopping, people watching, local food eating. VERY professional staff that represent the best of the Marriott/ Bonvoy brand. Great English skills to assist non Chinese speaking foreigners like myself. Well done.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Erfan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de ANA InterContinental Tokyo le 23 mai 2024
Dear Erfan,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo

6/10 Satisfaisant

HAEJUN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very kind! and Clean.
Séjour de 1 nuit en mai 2024
Réponse de ANA InterContinental Tokyo le 17 mai 2024
Dear HAEJUN,Thank you very much for your positive feedback! We are pleased to read that you enjoyed your stay with us.In addition to this, your kind words regarding our team members are greatly appreciated.We look forward to welcoming you back in the future.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

??

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
施設の全体、清潔感、ラウンジのバラエティ全て素晴らしいです。ラウンジアクセスプランで、とても満喫できました。 1点だけ、スタッフの方々が、教育過程?なのか、分かりませんが、対応が遅くアタフタとされている様子が多くあり、周りのお客さんも、頼んだ物まだ来ませんが...とお待ちになってる事も多々ありました。 主にラウンジ内のお話ですが。 それが以外はとても満足で、素晴らしい滞在でした。
Séjour de 1 nuit en mai 2024
Réponse de ANA InterContinental Tokyo le 15 mai 2024
?? 様この度はANAインターコンチネンタルホテル東京をご利用いただき誠にありがとうございます。 この度のご滞在において、クラブインターコンチネンタルラウンジにておくつろぎいただけたこと、大変嬉しく存じます。しかしながら、スタッフサービスレベルについてはご不便をおかけし申し訳ございませんでした。お客様に安心してご利用いただけるよう、スタッフへの教育や改善点について改めて検討し、より円滑なサービスの提供に努めてまいります。貴重なお時間を賜りご意見いただきました事、深く御礼申し上げますとともに、次回のご利用を心よりお待ち申し上げております。ANAインターコンチネンタルホテル東京

10/10 Excellent

Maha

Voyage en couple
Excellent room and service and amenities
Séjour de 4 nuits en mai 2024
Réponse de ANA InterContinental Tokyo le 10 mai 2024
Dear Maha,Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you found our room, service level, and amenities excellent.We look forward to welcoming you back for another outstanding experience in the future.Warm regards,ANA InterContinental Tokyo

4/10 Médiocre

Xuedong

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
When I checked in, The Front desk was rude and unprofessional. The room had no WiFi for 2 hours after I checked in (both my last and temporary code they provided did not work)
Séjour de 1 nuit en mai 2024
Réponse de ANA InterContinental Tokyo le 10 mai 2024
Dear Xuedong,Thank you for taking the time to share your recent stay with us. We sincerely apologize for the experience you had during check-in and the inconvenience caused by the lack of WiFi connectivity in your room. Rest assured, we will investigate these issues thoroughly with our team to ensure that such incidents do not reoccur. Your feedback is invaluable to us as we continually strive to improve our services.Thank you for choosing our hotel, and we eagerly look forward to serving you in the near future.Warm regards,ANA InterContinental Tokyo

8/10 Bien

Paola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de ANA InterContinental Tokyo le 9 mai 2024
Dear Paola,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Darren

Séjour de 2 nuits en avril 2024

10/10 Excellent

Kayo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
とても素晴らしいホテルでした。 また、ぜひ宿泊したかです。
Séjour de 1 nuit en mai 2024
Réponse de ANA InterContinental Tokyo le 9 mai 2024
Kayo 様この度はANAインターコンチネンタルホテル東京をご利用いただき誠にありがとうございます。 「とても素晴らしいホテル」とのお言葉は嬉しい限りでございます。これからも温かいお言葉をいただけますよう、より一層のサービス向上を目指してまいりますので、今後ともANAインターコンチネンタルホテル東京をご愛顧賜りますようお願い申し上げます。またのご利用をお待ち申し上げております。ANAインターコンチネンタルホテル東京

6/10 Satisfaisant

Matvey, Chicago

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very poor concierge service. Once were sent to a restaurant that was closed. Another time sent to a restaurant that didn’t match what was asked at all.
Séjour de 5 nuits en avril 2024
Réponse de ANA InterContinental Tokyo le 4 mai 2024
Dear MatveyWe would like to thank you for your feedback following your experience at ANA InterContinental Tokyo. We regret to learn that your experience with us was not as inspiring as we would have hoped. It is important to us that all our guests have a comfortable and enjoyable stay with us. Please rest assured that we have taken your feedback regarding the concierge service related issues and we are committed to rectifying the negative points you have raised. We do continue to work hard and improve to ensure that our service interaction will always create memorable experiences for our guests.We do hope to have the opportunity to welcome you back on another occasion so we would like to offer you the real ANA InterContinental Tokyo experience.Sincerely yours,ANA InterContinental Tokyo

10/10 Excellent

Banu, Balwyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best Hotel we have stayed in , staff are absolutely fantastic, l highly recommend this property
Séjour de 3 nuits en avril 2024
Réponse de ANA InterContinental Tokyo le 3 mai 2024
Dear Banu,Thank you very much for your wonderful feedback about your recent stay with us. We are thrilled to hear about your positive experience and are delighted to inspire such incredible moments for our guests.We look forward to welcoming you back to our hotel in the future.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Jae

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location, good restaurants and good service
Séjour de 2 nuits en avril 2024
Réponse de ANA InterContinental Tokyo le 1 mai 2024
Dear Jae,Thank you for dedicating your time to share your feedback. We are delighted to learn that the service we provided successfully met your requirements.We look forward to the opportunity to welcome you back soon.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

JH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de ANA InterContinental Tokyo le 2 mai 2024
Dear JH,Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Zane

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient and comfortable stay. Buffet breakfast is excellent.
Séjour de 3 nuits en avril 2024
Réponse de ANA InterContinental Tokyo le 1 mai 2024
Dear Zane,Thank you for sharing your positive feedback with us. We are thrilled to hear that you enjoyed our convenient location, comfortable rooms, and our buffet breakfast experience.We look forward to welcoming you back for another restful stay in the future.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Harun

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our suite on the 7th floor was outdated but we got a much nicer room on the 29th during our second stay.
Séjour de 3 nuits en avril 2024
Réponse de ANA InterContinental Tokyo le 25 avr. 2024
Dear Harun,Thank you for your feedback. We are pleased to hear that you enjoyed your room on the 29th floor.We also would like to inform you that we are currently undergoing renovations and have already unveiled hundreds of refurbished rooms. We hope you will have the opportunity to stay with us again, as this will undoubtedly enhance your experience.We hope to welcome you back for another enjoyable stay in the future.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Harun

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
While this hotel is not in the area with most tourist attractions, it is quite central with a metro entrance right near the hotel making it easy to get around. We stayed here twice during our last trip to Japan and there seems to be some persistent issue with the IHG system think we have Club Intercontinental access but the hotel system not showing it. Both stays they were kind enough to give access but we had to ask and show email proof.
Séjour de 1 nuit en avril 2024
Réponse de ANA InterContinental Tokyo le 25 avr. 2024
Dear Harun,Thank you for sharing your experience with us. We are delighted to hear that you found our hotel's location convenient for getting around, with the metro entrance nearby.We apologize for any inconvenience caused during your stay. However, we are glad to hear that our team members were able to assist you efficiently.We look forward to welcoming you back and providing you with a seamless and enjoyable experience.Warm regards,ANA InterContinental Tokyo

2/10 Horrible

Faraz

Séjour de 6 nuits en avril 2024
Réponse de ANA InterContinental Tokyo le 15 mai 2024
Dear Faraz,Thank you very much for leaving your feedback on this review site! We have taken note of your rating and we are wondering what has been missing in your previous experience. Please don't hesitate to let us know if there is anything further that we can do to make your future stays more enjoyable.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

Annie

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Clean and quiet
Séjour de 8 nuits en avril 2024
Réponse de ANA InterContinental Tokyo le 15 avr. 2024
Dear Annie,Thank you very much for your positive feedback! We are pleased to read that you enjoyed your stay with us. Your feedback is a source of inspiration, driving us to continue delivering incredible service to all our valued guests.We look forward to welcoming you again in the future.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

Martha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was excellent!!
Séjour de 4 nuits en avril 2024
Réponse de ANA InterContinental Tokyo le 10 avr. 2024
Dear Martha,We are delighted that you enjoyed every aspect of our stay at ANA InterContinental Tokyo. We put guest's experience and satisfaction as our priority, and it is definitely a boost for us every time we read positive reviews! It would be a pleasure to welcome you back during your next trip to Tokyo!Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Sandra

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 10 avr. 2024
Dear Sandra,Thank you very much for your very positive rating. We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Luz

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good service overall and the hotel is very nice, great buffet options for breakfast
Séjour de 4 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 8 avr. 2024
Dear Luz,Thank you very much for your positive review! We are delighted that you enjoyed so much your stay with us and It is a pleasure to read that you liked our breakfast. We look forwarding welcoming you soon again!Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Irwan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent for business travelers.
Séjour de 1 nuit en avril 2024
Réponse de ANA InterContinental Tokyo le 8 avr. 2024
Dear Irwan,Thank you very much for posting a review on this channel! Positive feedback like yours motivates us to keep improving the quality of our services! We look forward to having the pleasure of welcoming you again to ANA InterContinental Tokyo.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Jenny

Séjour de 4 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 25 avr. 2024
Dear Jenny,Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Lisa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a great property to stay at. Great value for the price.
Séjour de 7 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 4 avr. 2024
Dear Lisa,Thank you very much for posting a review on this channel! We are very pleased to read that we were able to accommodate your needs.We look forward to having the pleasure of welcoming you again to our hotel.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Joshua

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was very comfortable (the bed was a bit firm) for a long stay, the club lounge staff asking with the rest of the staff were all excellent. The location is very convenient and the food was great.
Séjour de 11 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 4 avr. 2024
Dear Joshua,Thank you for your stay and for sharing your valuable feedback with us. We are delighted to hear that you found the room very comfortable for your long stay. Rest assured, we have kept records of your bed preferences.At the same time, your praise for the club lounge staff, as well as our entire team, is truly appreciated. We are delighted to have played a part in creating an experience that inspired incredible joy during your visit.Your feedback is invaluable to us, and we will continue striving for further improvement in our services. We look forward to welcoming you back on another occasion.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Joshua

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great property and quality service
Séjour de 3 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 2 avr. 2024
Dear Joshua,Thank you very much for posting a review on this channel. We are delighted to read that we were able to accommodate your needs.Your encouraging feedback serves as a beacon, inspiring incredible dedication as we work towards making every guest experience truly exceptional.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Janos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 4 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 2 avr. 2024
Dear Janos,Thank you very much for your positive rating! It is always a great pleasure for us to hear from satisfied guests and we look forward to welcoming you back to ANA InterContinental Tokyo on your next trip.Warm Regards,ANA InterContinental Tokyo

8/10 Bien

Mrs Robyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel and room were spacious, elegant and lovely. However guests can’t get into any of the decent restaurants because they are booked out. Extremely annoying. No priority consideration. This needs to be addressed somehow.
Séjour de 2 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 4 avr. 2024
Dear Mrs Robyn,Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to hear that you found our hotel and spacious room elegant and lovely.We sincerely apologize for any inconvenience regarding the availability of our restaurants. During this time, our restaurants tends to be particularly busy, and it is possible for them to be fully booked. We have taken note of your remarks and would be happy to assist you with your restaurants in advance, during your next stays.We hope to have the chance to welcome you back in the future and provide you with a more seamless and enjoyable dining experience.Warm Regards,ANA InterContinental Tokyo

4/10 Médiocre

Mark

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de ANA InterContinental Tokyo le 1 avr. 2024
Dear Mark,Thank you very much for leaving your feedback on this review site! We have taken note of your rating and we are wondering what has been missing in your previous experience. Please don't hesitate to let us know if there is anything further that we can do to make your future stays more enjoyable.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

Lee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property exceeded our expectations. The staff was so accommodating and friendly. All you can ask for in a away home.
Séjour de 3 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 18 mars 2024
Dear Lee,Thank you for taking the time to share your experience with us. We are delighted to have played a part in creating an experience that inspired incredible joy during your visit.We look forward to the opportunity to welcome you back again very soon.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

YASUHIRO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
部屋にエスプレッソマシンがあり、これを使ったコーヒーでいい1日のスタートになりました。 部屋も広くゆっくりくつろぐことができて、良いホテルだと思います。
Séjour de 1 nuit en mars 2024
Réponse de ANA InterContinental Tokyo le 18 mars 2024
YASUHIRO 様この度はANAインターコンチネンタルホテル東京をご利用いただき誠にありがとうございます。 当ホテルでのご滞在をごゆっくりとお寛ぎいただけましたご様子を拝読し、大変嬉しく存じます。これからもご満足頂けるホテルを目指してまいりますので、今後ともANAインターコンチネンタル東京をご愛顧賜りますようお願い申し上げます。ANAインターコンチネンタルホテル東京

8/10 Bien

Gerald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient and many attractions nearby
Séjour de 4 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 18 mars 2024
Dear Gerald,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our location convenient and that there are many attractions nearby. We very much look forward to welcoming you back in the very near future.Warm regards,ANA InterContinental Tokyo

8/10 Bien

Gerald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and access to shopping and entertainment.
Séjour de 3 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 15 mars 2024
Dear Gerald,Thank you very much for posting a review on this channel!It is great to know that you found the hotel location to be convenient.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

nancy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The lobby is very nice and I really enjoyed the breakfast buffet. However the room I got was really outdated - did not even have USB plugs for our devices. The bathroom looked dated with its tile and fixtures. But I love how spacious the bedroom is. The treadmills in the hotel gym are also outdated which was a bit disappointing.
Séjour de 2 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 15 mars 2024
Dear nancy,Thank you for taking the time to share your feedback with us.We are pleased to hear that you enjoyed our beautiful lobby and had a pleasant experience at our breakfast buffet. At the same time, it saddens us to learn that your room didn't fully meet your expectations during your stay. We genuinely apologize for any inconvenience you may have experienced.We would like to take this opportunity to inform you that we are currently undergoing renovations and have already unveiled some of our refurbished rooms. We sincerely hope to welcome you back for an enhanced experience.Warm regards,ANA InterContinental Tokyo

10/10 Excellent

cristina, Madrid

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 6 nuits en janvier 2024
Réponse de ANA InterContinental Tokyo le 12 mars 2024
Dear cristina,Thank you for posting a feedback following your recent stay at ANA InterContinental Tokyo! Our hotel has indeed a very convenient location, which makes it perfect to enjoy Tokyo. Warm Regards,ANA InterContinental Tokyo

8/10 Bien

Ebe

Séjour de 2 nuits en mars 2024
Réponse de ANA InterContinental Tokyo le 2 avr. 2024
Dear Ebe, Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo

8/10 Bien

Federico

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All good
Séjour de 7 nuits en février 2024
Réponse de ANA InterContinental Tokyo le 7 mars 2024
Dear Federico,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Craig

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast buffet was really good.
Séjour de 5 nuits en février 2024
Réponse de ANA InterContinental Tokyo le 28 févr. 2024
Dear Craig,Thank you very much for your positive review! We are delighted that you enjoyed so much your stay with us and It is a pleasure to read that you liked our breakfast. We look forwarding welcoming you soon again!Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024
Réponse de ANA InterContinental Tokyo le 28 févr. 2024
Dear Robert,Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo

10/10 Excellent

Man Hong Alan

Séjour de 6 nuits en février 2024
Réponse de ANA InterContinental Tokyo le 22 févr. 2024
Dear Man Hong Alan,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo