Réception

Avis sur APA Hotel Shinjuku Gyoemmae

3 out of 5
APA Hotel Shinjuku Gyoemmae
2-2-8 Shinjuku, Shinjuku, Tokyo, Tokyo-to

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 454 avis sur 1019." "
Note des voyageurs de 8 (Bien), d’après 350 avis sur 1019." "
Note des voyageurs de 6 (Satisfaisant), d’après 129 avis sur 1019." "
Note des voyageurs de 4 (Médiocre), d’après 52 avis sur 1019." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 1019." "

8,8/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

FRANCOIS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Exceptional value for money
Séjour de 8 nuits en février 2024
Réponse de Ouchi / Receptionist le 27 févr. 2024
Thank you very much for staying at APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.All of us at APA are very pleased to receive your compliments on the cost of your stay.Thank you very much.Next time you visit Shinjuku again, please do not hesitate to use our hotel again.All of us at the hotel look forward to serving you again next time you visit Shinjuku.Thank you very much for your valuable feedback.

6/10 Satisfaisant

Monika

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en janvier 2024
Réponse de Receptionist Yamashita le 2 févr. 2024
Thank you for staying at APA Hotel 〈Shinjuku-Gyoemmae〉.Thank you for taking time out of your busy schedule to write this review.We will continue to make improvements to make your stay with us even better.We look forward to welcoming you back to our hotel.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en décembre 2023
Réponse de Okuhara / Receptionist le 19 déc. 2023
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We are glad to hear that you had a pleasant stay with us. We sincerely look forward to welcoming you again.

6/10 Satisfaisant

Karine

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Séjour de 4 nuits en novembre 2023
Réponse de Okuhara / Receptionist le 19 déc. 2023
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. Also. Thank you very much for taking time out of your precious time to write a review. We sincerely look forward to welcoming you again.

10/10 Excellent

REMY

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Ouchi / Receptionist le 15 nov. 2023
Thank you very much for staying at APA Hotel〈SHINJUKU-GYOEMMAE〉 out of many hotels.All of our staff members are very happy to receive your high evaluation.thank you very much.Next time you come to Shinjuku, please use our hotel.All of our staff members look forward to seeing you.Thank you very much for your valuable feedback.

10/10 Excellent

Maurin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic Stay and VERY HELPFUL STAFF
We stayed a week as a couple in this hotel and i would like to THANK the staff that was helpful in every single way! The room was impeccably clean, as all the premises were too. the hot spring was quiet and very nice. the hotel was ideally situated. We loved our stay!
Séjour de 6 nuits en octobre 2023
Réponse de Takebayashi/Receptionist le 30 oct. 2023
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae.We are very pleased to hear that you were satisfied with our staff and the location of our hotel during your stay. We will strive to further improve our services based on your feedback.We look forward to serving you the next time you are in the Shinjuku area.We look forward to welcoming you to our hotel.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Points forts: propreté, emplacement, bain spa au sous-sol. Points faibles: fenêtre donnant sur un mur aveugle à un mètre de distance, miroir de la salle de bain si bas qu'il faut se pencher pour s'y voir, réception congestionnée.
Séjour de 4 nuits en octobre 2023
Réponse de Takebayashi/Receptionist le 30 oct. 2023
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae.All of us at APA Hotel Shinjuku-Gyoenmae are pleased to hear that you gave us a high evaluation of our facilities and location.As you mentioned, our hotel has many convenience stores and restaurants nearby, which are well received by many guests.We also apologize for not being able to meet your expectations regarding the bathroom mirror and view. We also apologize for the inconvenience caused by the crowded front desk. We will share your comments with our entire staff and make every effort to improve.Thank you very much for your valuable feedback.We look forward to welcoming you back to our hotel again.

10/10 Excellent

VALERIE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parfait pour notre première nuit au Japon
Séjour de 1 nuit en août 2023
Réponse de Yasunaga/Reception le 1 sept. 2023
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review. If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en juillet 2023
Réponse de Receptionist Murakami le 21 juil. 2023
Thank you for choosing APA Hotel Shinjuku-Gyoemmae.All of us at APA Hotel Shinjuku-Gyoemmae are very pleased to receive your high evaluation.We will do our best to continue to receive high evaluations from our staff in the future.Thank you very much for taking the time to write a review of our hotel.We sincerely look forward to welcoming you again.Receptionist Murakami

8/10 Bien

Florence

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juillet 2023
Réponse de Tamura / Reception le 14 juil. 2023
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉. We truly appreciate your warm review, we were honored to have you at our hotel. We hopefully serve you again in the near future.

10/10 Excellent

Eva

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, many equipments, staff very professional and nice
Réponse de Takahashi/Receptionist le 29 avr. 2023
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉.Thank you for your kind review about our staff. We are truly honored to have your warm words and it has been our motivation every time. We believe that there are many more things which we are able to make better, so that we try to improve and provide better service for our valued guests.We truly look forward to welcoming you back in the near future.

6/10 Satisfaisant

Jean-Emmanuel

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Déçu.
Les chambres sont vraiment pétrîtes et il n’a pas été fait mention des fenêtres ou non dans les chambres. L’accueil a l’hôtel à été très moyen avec un qu’aoute à la réception moyenne. Sinon chambres propres et le spa sont très sympa. Pour une nuit ça va mais plus c’est pas super. A deux dans 11m2 c’est vraiment juste.
Séjour de 5 nuits en avril 2023
Réponse de Yasunaga/Receptionist le 16 avr. 2023
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉. We truly appreciate your warm review, we were honored to have you at our hotel. We hopefully serve you again in the near future.

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and good price
Séjour de 4 nuits en mai 2024
Réponse de Ouchi / Receptionist le 26 mai 2024
Thank you very much for staying at APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.All of us at APA Hotel are very pleased to receive your compliments on our location and surrounding facilities.Thank you very much.We hope that you will use our hotel again the next time you visit Shinjuku.All of us at the hotel look forward to serving you again.Thank you very much for your valuable feedback.

10/10 Excellent

Yi hung

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
地下一樓的樓層沒有對外窗
Séjour de 4 nuits en mai 2024
Réponse de 接待员 大内 le 26 mai 2024
感谢您在众多酒店中选择入住 APA 酒店。正如您所提到的,我们酒店的地下室也有客房,但没有景观。不过,这些客房靠近公共浴室,因此很受客人欢迎。如果您有机会再次入住我们的酒店,请与我们联系,我们接受您的要求,但并不保证一定能满足您的要求。非常感谢您的宝贵意见。

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Second stay at this hotel. Room is as expected of an APA Hotel. Location is walking distance to 2 train stations and expressway bus terminal. Sento at the hotel is also nice and clean, and not packed with people. Pleanty of dining and shopping options nearby. There is also a paid carpark space available even though I did not drive on this trip. Wil stay here again on my next visit.
Séjour de 2 nuits en mai 2024
Réponse de Ouchi / Receptionist le 26 mai 2024
Thank you very much for staying at APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.We are very pleased to receive your compliments on our facilities, cleanliness, and location including the surrounding facilities.Thank you very much.We hope that you will use our hotel again the next time you visit Shinjuku.All of us at the hotel look forward to serving you again.Thank you very much for your valuable feedback.

10/10 Excellent

Kristin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Tamura / Reception le 25 mai 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review. If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

8/10 Bien

Joseph

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked the spa. Room small. Pillow not very comfortable. But overall excellent value.
Séjour de 5 nuits en mai 2024
Réponse de Yamada / Receptionist le 24 mai 2024
Thank you for your kind review and even more for your stay with us.Our hotel is very rare to have a Grand Spa in Central Tokyo. If you are staying at our hotel, you can use it for free. It opens from 15:0024:00, 6:0010:00 twice in one day. The Grand Spa will surely heal your body from your busy daily life. We truly look forward to welcoming you back in the near future.

8/10 Bien

ENRIQUE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Expect a small room but very functional, clean, free spa bath,and great location, transportation wise, and sight seing
Séjour de 4 nuits en mai 2024
Réponse de Yamada / Receptionist le 24 mai 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.Our location is quite convenient to access from the nearest station. The closest one is "Shinjuku Gyoemmae Station" (Exit 1), and it's a 1 minute walk. In addition, it is a 9 minute walk from the JR Shinjuku Station (Central East Exit). The accessiblity is very convenient to get around Tokyo for sightseeing, business and so on. We are very confident that we have a great reputation from our valued guests who had stayed with us.We truly look forward to welcoming you back in the near future.

8/10 Bien

Angela

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is near many restaurants and train stations. The only issue was that there was not enough places to hang your clothing. They could have a 3rd hook installed on one of the walls to make more room. It seems most hotels do not have closets and they only provide hooks to hand clothing on.
Séjour de 12 nuits en mai 2024
Réponse de Yamada / Receptionist le 24 mai 2024
Thank you very much for your staying at APA HOTEL〈SHINJUKU-GYOEMMAE〉.Our location is quite convenient to access from the nearest station. The closest one is "Shinjuku Gyoemmae Station" (Exit 1), and it's a 1 minute walk. In addition, it is a 9 minute walk from the JR Shinjuku Station (Central East Exit). The accessiblity is very convenient to get around Tokyo for sightseeing, business and so on. We are very confident that we have a great reputation from our valued guests who had stayed with us.Thank you very much for your valuable feedback.

6/10 Satisfaisant

YIU FAN

Voyage en couple
Les points faibles : Équipements
The bathroom is very small and the toilet space is too close to the wall. You should be careful to enter and leave since there is a great step. The two-way faucet is not very convenience to use. Double-bed room has only one seat. No USB charging outlet provided. The condition is just like a small sub-divided room in HK. A better hostel indeed. OK, you can pay more for a better service room.
Séjour de 7 nuits en mai 2024
Réponse de Saito / Receptionist le 23 mai 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are truly sorry for not being able to satisfy you.About the room size, our hotel is built in the point of view of how eco-friendly it is, so the rooms are compact in size. We are glad if you understand this point.We realized that we have to consider the USB charging outlet, because this is so much useful for all guests.Thank you very much for your valuable feedback, and we truly look forward to welcoming you back in the near future.

6/10 Satisfaisant

Renita

Les points faibles : Équipements
For my first time in Tokyo this hotel was ok, I would definitely look at budget friendly hotels outside of Shinjuku. It’s an area you want to visit for a day/night not stay. The hotel room was small, no surprise there, and although it didn’t look dirty, the second I stepped foot into the room I felt itchy and the bed was lumpy and uncomfortable. I’m not sure if I was allergic to something in the room but it didn’t make for a great stay personally.
Séjour de 4 nuits en mai 2024
Réponse de Tamura / Reception le 22 mai 2024
Thank you for choosing APA Hotel Shinjuku Gyoenmae.We are very sorry to hear that you were not able to spend a comfortable stay in our rooms and other facilities during your stay.We will do our best to make your stay more comfortable in the future.Thank you very much for taking time out of your precious time to write us.

10/10 Excellent

Kwa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay, thanks
Séjour de 5 nuits en mai 2024
Réponse de Saito / Receptionist le 21 mai 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review.If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

10/10 Excellent

Rodolfo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay with very friendly staff!
Séjour de 6 nuits en mai 2024
Réponse de Saito / Receptionist le 21 mai 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are glad to hear that you were satisfied with our staff's service. We are truly honored to have such words from you. We are really grateful.We truly look forward to welcoming you back in the near future.

10/10 Excellent

Amardeep

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walking distance from metro station, and less than 1km walk from city centre.
Séjour de 5 nuits en mai 2024
Réponse de Takebayashi/Receptionist le 19 mai 2024
Thank you for choosing APA Hotel Shinjuku-Gyoenmae.All of us at APA Hotel Shinjuku Gyoenmae are very pleased to hear your kind words of praise regarding our hotel's location.As you mentioned, our hotel is located about a 1-minute walk from the nearest station, Shinjuku-Gyoenmae Station, and JR Shinjuku Station is about a 15-minute walk away, which has been well received by many of our guests.We hope you will stop by our hotel next time you are in the Shinjuku area. We look forward to welcoming you back to our hotel.

10/10 Excellent

Nathaniel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was close and walkable to many destinations. Had a blast. Also walkable to train. Highly recommend.
Séjour de 2 nuits en mai 2024
Réponse de Masumura/Receptionist le 19 mai 2024
Thank you very much for your staying at APA HOTEL〈SHINJUKU-GYOEMMAE〉.We are very pleased to receive your compliments regarding our location.Our location is quite convenient to access from the nearest station. The closest one is "Shinjuku Gyoemmae Station" (Exit 1), and it's a 1 minute walk. In addition, it is a 9 minute walk from the JR Shinjuku Station (Central East Exit). The accessiblity is very convenient to get around Tokyo for sightseeing, business and so on. We are very confident that we have a great reputation from our valued guests who had stayed with us.Thank you very much for taking time out of your precious time to submit your comments.We look forward to serving you again.

10/10 Excellent

Melissa, Elwood

Voyage en groupe
Staff were very friendly and helpful. The rooms and facilities were clean. Location close to the Metro station made it easy to get around Tokyo. Convenience stores were in abundance and there’s a great gyoza restaurant across the road that I highly recommend!
Séjour de 6 nuits en mai 2024
Réponse de Masumura/Receptionist le 19 mai 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are very pleased to receive your compliments on our customer service and location. We look forward to welcoming you to our hotel again.

10/10 Excellent

Yu

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Polite staff that were able to speak english were such a relief! I stayed on the 11th floor and booked 5 nights. The room is a bit small compared to western style rooms but I think it is enough for me. The amenities and hospitality that APA provided me was very generous. The main selling point of this hotel is its proximity to Shinjuku station. It is only a short 500m walk east. If I come back to Japan again in the future, APA Hotels and Resorts will be my choice again.
Séjour de 5 nuits en mai 2024
Réponse de Masumura/Receptionist le 19 mai 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are very pleased to receive your compliments regarding our customer service and the hotel's location.We look forward to welcoming you to our hotel again.

10/10 Excellent

Jen

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Amazing services offered at this property. Perfect for anyone wanting to stay close to the shopping/food areas in Shinjuku. Quiet, clean, and quick check in/check out!
Séjour de 4 nuits en mai 2024
Réponse de Saito / Receptionist le 16 mai 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are glad to hear that you were satisfied with our location. Our hotel is located near shopping and drinking street. And you can check-in and check-out very fast.Thank you very much for your valuable feedback, and we truly look forward to welcoming you back in the near future.

10/10 Excellent

Alexis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sweet staff
Séjour de 6 nuits en mai 2024
Réponse de Saito / Receptionist le 16 mai 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are glad to hear that you were satisfied with our staff's service. We keep trying to improve our service's quality, so we are truly honored to have such words from you.Thank you very much for your valuable feedback, and we truly look forward to welcoming you back in the near future.

8/10 Bien

Wai Hong Maverick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
酒店價格合理,環境寧靜,交通方便。
Séjour de 6 nuits en mai 2024
Réponse de Saito / Receptionist le 16 mai 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are glad to hear that you were satisfied with our location. Our hotel is located near Shinjuku-Gyoemmae station (subway station) only for one minute walk.Thank you very much for your valuable feedback, and we truly look forward to welcoming you back in the near future.

10/10 Excellent

Jens

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our third stay at APA Hotel Shinjuku Gyoenmae. We were there for the third time because from the first time onwards, the staff of the hotel as well as the quality of the hotel have been very good. Yes, our room was very small but since we used it only for sleeping, it was okay. However, the excellent members of staff (at the reception as well as in housekeeping) are always friendly, helpful, and very polite. We won’t change our choice of hotel for our next visit to Japan; we will stay again at APA Hotel Shinjuku Gyoenmae. Thank you very much for your service.
Séjour de 8 nuits en mai 2024
Réponse de Yamada / Receptionist le 15 mai 2024
Thank you very much for your staying at APA HOTEL〈SHINJUKU-GYOEMMAE〉.What a great feedback we have received, and thank you very much for your valuable comments.Thank you for your kind review about our staff. We are truly honored to have your warm words and it has been our motivation every time. We believe that there are many more things which we are able to make better, so that we try to improve and provide better service for our valued guests. We will try to improve our service for our guests. We are very pleased to hear your compliments about our location.

8/10 Bien

Janet

Les points forts : Propreté et personnel et service
Séjour de 10 nuits en avril 2024
Réponse de Okuhara / Receptionist le 16 mai 2024
Thank you for choosing APA Hotel Shinjuku Gyoenmae.Thank you very much for choosing APA Hotel Shinjuku Gyoenmae. We are very pleased to hear that you were satisfied with your stay. We will continue to make every effort to improve our services to satisfy our guests. We look forward to welcoming you again.

10/10 Excellent

Furudate

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Okuhara / Receptionist le 16 mai 2024
Thank you for choosing APA Hotel Shinjuku Gyoenmae.Thank you very much for choosing APA Hotel Shinjuku Gyoenmae. We are very pleased to hear that you were satisfied with your stay. We will continue to make every effort to improve our services to satisfy our guests. We look forward to welcoming you again.

10/10 Excellent

Marco

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr sauberes und gut ausgestattetes Hotel mit einem sehr freundlichen und hilfsbereiten Team. Alle umliegenden Must Sees waren fußläufig sehr gut zu erreichen. Auch der Bahnhof war sehr gut erreichbar.
Séjour de 4 nuits en avril 2024
Réponse de Okuhara / Receptionist le 14 mai 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We are pleased to hear that you were satisfied with our hotel's location and the service provided by our staff. As you mentioned, our hotel is conveniently located a 9-minute walk from JR Shinjuku Station and a 1-minute walk from Shinjuku-Gyoenmae Station on the Tokyo Metro Marunouchi Line. There are many convenience stores and restaurants in the area, making it very convenient. We will continue to make every effort to improve our services to the satisfaction of our many guests. We look forward to welcoming you again.

8/10 Bien

Björn, Kiel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
zentral gelegenes Hotel, gute U-Bahn-Anbindung, viele gute Restaurants im Umfeld
Séjour de 10 nuits en avril 2024
Réponse de Okuhara / Receptionist le 14 mai 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We are pleased to hear that you were satisfied with our hotel's location. As you mentioned, our hotel is easily accessible from Shinjuku and there are many restaurants nearby. We are also very close to Shinjuku Gyoen, so please stay at our hotel when you visit Shinjuku Gyoen. We look forward to welcoming you again.

8/10 Bien

rui

Voyage en famille
Les points forts : Propreté et équipements
nice place to stay, 4 nights
Séjour de 4 nuits en mai 2024
Réponse de Tamura / Reception le 17 mai 2024
Thank you very much for staying at APA Hotel Shinjuku-Gyoemmae.We are very pleased to hear your compliments about our hotel's location during your stay.As you mentioned, our hotel is located about a minute's walk from Shinjuku-Gyoenmae Station, which is well received by many of our guests due to its easy access to the city.We hope you will have another opportunity to visit us again.We look forward to welcoming you again.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Yasunaga/Receptionist le 13 mai 2024
Thank you very much for staying at APA Hotel Shinjuku-Gyoemmae. Thank you again for choosing APA Hotel Shinjuku Gyoenmae from among many hotels. We are very pleased to hear that you had a pleasant stay with us. We will continue to strive to improve our services to satisfy our guests. Thank you very much for taking time out of your busy schedule to give us your valuable feedback. We look forward to serving you again.

6/10 Satisfaisant

Neil, Glenn Dale

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Small
Séjour de 5 nuits en mars 2024
Réponse de Okuhara / Receptionist le 11 mai 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We will make every effort to improve our services to satisfy our guests in the future.Thank you for taking time out of your precious time to write this review. We sincerely look forward to welcoming you again.

8/10 Bien

Baylie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall very nice, clean, and friendly hotel. Easy walk from the train station and from convenience stores. The room we stayed in was very tiny for 2, that’s the only downside.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Thomas

Voyage en famille
Les points forts : Propreté et personnel et service
Good area. Rooms were very small and dirty.
Séjour de 3 nuits en mai 2024
Réponse de Ouchi / Receptionist le 9 mai 2024
Thank you very much for choosing APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.The guest rooms at APA Hotel are compact in size from an eco-friendly point of view and to provide our guests with sufficient space to lie down and relax.We apologize for any inconvenience caused by the other unfamiliar facilities.We sincerely apologize for any discomfort you may have experienced in terms of hygiene.We will take your comments into consideration to further improve our services.Thank you very much for your valuable feedback.

6/10 Satisfaisant

Asha

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Terrible
Séjour de 3 nuits en mai 2024
Réponse de Ouchi / Receptionist le 8 mai 2024
Thank you very much for staying at APA Hotel〈SHINJUKU-GYOEMMAE〉 among many other hotels.We are sorry that we could not provide you with a pleasant stay.We sincerely apologize for making you feel that way.We apologize for any inconvenience this may have caused you.We will take your feedback into consideration to further improve our services.Thank you very much for your valuable feedback.

8/10 Bien

Dana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, wicked air conditioning, comfortable bed. Checkout time at 10am is quite early, but the hotel offers everyone an “early check-in” for 1000yen per hour, so they want you out early. Small rooms (obviously- um it’s Japan), and breakfast was terrible so don’t pay too much to add it on. Would stay again.
Séjour de 2 nuits en avril 2024
Réponse de Tamura / Reception le 7 mai 2024
Thank you for choosing APA Hotel Shinjuku Gyoenmae.We are very pleased to hear your compliments regarding the location of our hotel during your stay.As you mentioned, our hotel is located 1 minute walk from Shinjuku-Gyoenmae station.We have received many compliments from our guests because of its easy access to the city center.Please feel free to contact us again if you have any further opportunities.We look forward to welcoming you again.

6/10 Satisfaisant

Haruyuki

Les points forts : Personnel et service
チェックインより早い時間に荷物を預かってくれた。 行き先を尋ねると、きちんとかかる大体の時間を教えてくれた。
Séjour de 1 nuit en mai 2024
Réponse de フロント 田村 le 7 mai 2024
この度はアパホテル〈新宿御苑前〉をご利用いただき誠にありがとうございます。お客様のご滞在中、当館のサービスにご満足いただけましたこと、大変嬉しく存じます。今後もお客様にご満足頂けるようなサービスを提供してまいります。この度は貴重なご意見をいただき、誠にありがとうございました。

10/10 Excellent

Jonathan

Séjour de 4 nuits en mai 2024
Réponse de Tamura / Reception le 25 mai 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review. If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

10/10 Excellent

Kenya

Séjour de 3 nuits en avril 2024
Réponse de Yamada / Receptionist le 24 mai 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review. If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

8/10 Bien

Marina

Les points forts : Propreté et personnel et service
Good location, staff at breakfast and receptionwere very friendly. Annoying in terms of making everyone queue all together in the very small foyer to all check in at 3pm. Not an efficient system. Rooms were very small in configuration especially the bathroom. But overall good. It was easy to get to everywhere we wanted to go with 3 metro stations close by
Séjour de 4 nuits en avril 2024
Réponse de Ouchi / Receptionist le 3 mai 2024
Thank you very much for choosing APA Hotel〈SHINJUKU-GYOEMMAE〉 among the many hotels in Japan.We encourage our guests to check in and check out at APA Hotels and Residences as we believe that this will make the check-in and check-out process easier and more convenient for our guests.We appreciate your cooperation in lining up for the check-in and check-out process.Thank you very much for your understanding.In addition, from an eco-friendly point of view, APA Hotel rooms are compact enough to accommodate our guests while they are lying down.Please understand this as well.On the contrary, we, all of us, are very pleased to receive your compliments on the location of our hotel.Thank you very much.Please come back to our hotel again next time you are in Shinjuku.All of us at the hotel look forward to seeing you again.Thank you very much for your valuable feedback.

10/10 Excellent

shanks

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
利便性の良いキレイなホテルでした
Séjour de 1 nuit en avril 2024
Réponse de フロント 大内 le 3 mai 2024
この度は数あるホテルの中からアパホテル〈新宿御苑前〉にご宿泊いただきまして、誠にありがとうございます。アパホテルの客室はエコの観点及びお客様が寝ころびながら事が足りる様に敢えてコンパクトな造りでございます。こちらの利便性をご理解いただいたうえで、お寛ぎいただけた様子で、我々スタッフ一同心より嬉しく存じます。次回また新宿にお越しの際は是非とも当館をご利用くださいませ。スタッフ一同心よりお待ち申し上げます。この度は貴重なご意見を賜りまして、誠にありがとうございました。

8/10 Bien

Ricardo

Les points forts : Propreté
Location
Séjour de 1 nuit en avril 2024
Réponse de Okuhara / Receptionist le 2 mai 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We are very pleased to hear that you were satisfied with your stay at our hotel. We will continue to make every effort to improve our services so that many more guests will be satisfied. We sincerely look forward to welcoming you again.

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome location. Super close to the subway. The rooms are a little small but most of the hotels in Tokyo are like that. Great value for that price.
Séjour de 2 nuits en avril 2024
Réponse de Okuhara / Receptionist le 2 mai 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We are pleased to hear your compliments about our hotel's location. As you mentioned, our hotel is located within a minute's walk from Shinjuku-Gyoenmae Station, and JR Shinjuku Station is also within walking distance. There are many restaurants and convenience stores nearby, and we look forward to welcoming you to our hotel for your next stay in Tokyo.

10/10 Excellent

Rebecca

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is close walking distance to the shopping area.
Séjour de 4 nuits en avril 2024
Réponse de Yamada/Receptionist le 1 mai 2024
Thank you for choosing to stay with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉.Our location is quite convenient to access from the nearest station. The closest one is "Shinjuku Gyoemmae Station" (Exit 1), and it's a 1 minute walk. In addition, it is a 9 minute walk from the JR Shinjuku Station (Central East Exit). The accessiblity is very convenient to get around Tokyo for sightseeing, business and so on. We are very confident that we have a great reputation from our valued guests who had stayed with us.If you have any opportunity to visit Tokyo, we hope to see you at our hotel again.