We had the pleasure of working with Emily, the front desk/reservation department. She was so hospitable and supportive. We got a room thinking our view out towards the lake was gonna be perfect but unfortunately a tree fell and blocked our view. I left a message to reservation and Emily left a voicemail and got us a new room with perfect view of the lake. Communicative, responsive, and professional. We couldnât thank her enough. I would like to thank the housekeeping staff also, for helping get our room cleaned and ready on time!
The place is beautiful, by the lake, we stayed one night after driving for 16hrs to get there, so we were tired.
The issue with the fridge and mini split...is they are LOUD, and could not fall asleep
SURFSIDE was a fabulous place to bring my family! The amenities are wonderful! Coffee , fire pit and sâmores, great pool and huge hot tub.
Weâre going back next year!
Nice unit and view of the lake. Didn't like 16 stairs to get down to it. Could use more utensils, hangers and a place to set your suitcase! Limited food selection.
The king suite with a jetted tub was amazing. The views, the room, cleanliness, amenities, were all top notch. Room service was incredibly fast and burgers were delivered and delicious (5 stars!)! Ribeye steaks (2 stars) were ok in person at the Bluefin Grille, pickup a local cut of steak and grill it yourself on the grills at the property! Everything else about the property was great. Very cozy. Will be returning to the Surfside location in the future!
There are lots of mosquito in the my suite. We got lots of mosquito bites. Wasnât relaxing much because mosquito bites were really itching and uncomfortable