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Avis sur Super 8 by Wyndham Thurmont

2 out of 5
Super 8 by Wyndham Thurmont
300 Tippin Drive, Hwy 15 Exit Hwy 806 Turn West, Thurmont, MD

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 37 avis sur 252." "
Note des voyageurs de 8 (Bien), d’après 92 avis sur 252." "
Note des voyageurs de 6 (Satisfaisant), d’après 62 avis sur 252." "
Note des voyageurs de 4 (Médiocre), d’après 39 avis sur 252." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 252." "

6,6/10

Propreté

7,8/10

Personnel et service

5,8/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

6,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

claudiu vasile

On n’a pas eu le petit-déjeuner.
Séjour de 1 nuit en avril 2022
Réponse de Super 8 le 30 avr. 2022
Thank you for your feedback.

10/10 Excellent

Bruce

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 3 nuits en mars 2022
Réponse de Super 8 le 21 mars 2022
Thank you Bruce for your feedback.

6/10 Satisfaisant

Jean-François

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Le lit était très sale, la chambre aussi!
Séjour de 1 nuit en juillet 2019
Réponse de Super 8 le 18 août 2019
Thank you for your review.

8/10 Bien

Philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Plus que correct
Nous recherchions un motel premier prix et avons été agréablement surpris par l'accueil qui nous était réservé et la confort des chambres. Certes, il ne s'agit pas d'un endroit luxueux, mais tout était en ordre et l'était général de la chambre et de la salle de bain était plus que correct. Un endroit idéal pour passer une nuit lorsque l'on souhaite visiter la région. La bonne surprise était le petit déjeuner, très simple, mais qui nous a été offert alors que ceci n'était pas indiqué sur le site!
Séjour de 1 nuit en juillet 2018
Réponse de General Manager le 9 août 2018
Thank you Philippe for your review.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
La chambre était correcte à proximité de ce que nous avions besoin. La 2e journée il n'y avait pas d'eau chaude dans la douche, la baignoire et robinetterie auraient besoin d'être changée. Chambre quand même assez grande avec frigo très propre. Petit déjeuner complet. Le préposé du matin plus intéressé à ses jeux vidéos qu'à s'assurer qu'il ne manque rien.

2/10 Horrible

Jerome

Séjour de 3 nuits en avril 2024

4/10 Médiocre

Jeffrey

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dirty, out of date, poor service, no one attends the front desk, you have to call for someone every time you need help. Property surrounding is overgrown with thorns and brush very unsightly.
Séjour de 4 nuits en mars 2024
Réponse de Super 8 le 24 mars 2024
Thank you Jeffrey for your feedback. We apologize for the inconvenience , We would have been more than happy to take care of the issues considering you extended after your 1st reservation.

4/10 Médiocre

Jeff

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property doesn’t appear to be clean, the rooms are outdated, there is never anyone attending the front desk. The land behind the hotel is overgrown with brush and thorn bushes. The key cards do not work properly. It’s cheap and I guess you get what you pay for. But this property could used a serious refinishing.
Séjour de 1 nuit en mars 2024
Réponse de Super 8 le 24 mars 2024
Thank you Jeffrey for your feedback. We apologize that the stay did not meet your expectations. Our records indicate that you extended your stay with us again. However rest assured your feedback will help us improve our services.

4/10 Médiocre

Darlene

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Sketchy people staying there at the time I was there which made me more aware of my surroundings. Did not have breakfast available as advertised. Had coffee available with 8 oz foam cups, generic sugar and generic dry powder coffee creamer. The one day there was no cups and not like you can ask for anything because no one was ever at the desk.
Séjour de 4 nuits en mars 2024
Réponse de Super 8 le 24 mars 2024
Thank you Darlene for reviewing our property. Our records indicate you stayed with us for couple days , we apologize for the inconvenience. If you would have brought the concerns to the front desk, we would have got the opportuntiy to take address your concerns.

4/10 Médiocre

cristie

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The Guy at the counter was very nice, but the rooms are extremely outdated, the beds are tiny and feel like the bed frame is about to break. It lists as having breakfast but there was nothing out at 8 am when we were getting ready to leave which is frustrating when you select a place because they're supposed to have breakfast. When we asked we were told they had bananas but there were "hogs" living there who take all the stuff put out. Not worth the money
Séjour de 1 nuit en février 2024
Réponse de Super 8 le 25 févr. 2024
Thank you cristie for your review. We apologize for the inconvenience. Our records reflect that you had reserved 2 double beds and you were assigned that room type. Our breakfast is a grab and go breakfast, with coffee, tea, juice, and one packaged item , banana would have been a second item. Your review will help us to improve our service.

10/10 Excellent

Jay

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was very clean and appealing, and the check-in person friendly and welcoming. My only complaint is there was no breakfast even though the website said complimentary breakfast.
Séjour de 1 nuit en février 2024
Réponse de Super 8 le 21 févr. 2024
Thank you Jay for taking the time to review our property.

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay
Could use updating but still very clean. Darrell in the office is super accomodating and welcoming. Definitely will stay again some day
Séjour de 4 nuits en décembre 2023
Réponse de Super 8 le 26 déc. 2023
Thank you Michelle for your positive feedback, we hope to see you again.

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was fine. Facility is old but is well kept. Room clean and nicely decorated.
Séjour de 1 nuit en décembre 2023
Réponse de Super 8 le 25 déc. 2023
Thank you Karen for your feedback.

8/10 Bien

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Super 8 le 25 déc. 2023
Thank you Steven for taking the time to review our property.

6/10 Satisfaisant

Cody

Nobody at desk with a sign will be back in a few hrs.. tried twice
Séjour de 2 nuits en juillet 2023
Réponse de Super 8 le 23 juil. 2023
Thank you Cody for your feedback. Our records indicate you had let us know that you will arrive @ 7pm and after which we tried getting in touch with you with no response, the front desk has the phone on them at all times, and the sign wouldn't say what you have indicated,

8/10 Bien

Chris

Voyage en famille
Les points forts : Propreté et personnel et service
The staff was very freidly and helpful.
Séjour de 2 nuits en juin 2023
Réponse de Super 8 le 19 juin 2023
Thank you Chris for taking the time to review our property.

4/10 Médiocre

Nelson

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Poor Motel
A CRUMMY MOTEL - i GUESS OK FOR A NIGHT, IF ALL YOU DO IS SLEEP & USE BR. "Breakfast" consists of a Granola Bar & a cup of coffee!
Séjour de 2 nuits en avril 2023
Réponse de Super 8 le 3 mai 2023
Thank you for your feedback.

8/10 Bien

Bryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
It is a good place if you need a place to stay for the night
Séjour de 1 nuit en avril 2023
Réponse de Super 8 le 10 avr. 2023
Thank you Bryan for your feedback

6/10 Satisfaisant

Deborah

Séjour de 1 nuit en avril 2023
Réponse de Super 8 le 4 avr. 2023
Thank you Deborah for your feedback.

8/10 Bien

Dawn

Séjour de 1 nuit en février 2023
Réponse de Super 8 le 4 avr. 2023
Thank you Dawn for your feedback.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Ok for the price
Cigarette burn on the old blanket. Pillow cases were pilled and 1 had animal and curly hair on it. New linens were definitely needed. I didn't see any breakfast. I came out to get breakfast, then couldn't get back in my room No shampoo was provided. Shower pressure wavered. The front desk person was very nice. I've stayed in worse places in emergent situations. But this definitely was just a place to sleep, shower and go.
Séjour de 1 nuit en février 2023
Réponse de Super 8 le 21 févr. 2023
Thank you for your feedback.

6/10 Satisfaisant

Heather

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This hotel needs some serious updating. The beds and room were clean overall. The bathroom could’ve used a good scrub down all over and the tub kept backing up. Front desk was unavailable most of the time and no continental breakfast available during my 4 day stay.
Réponse de Super 8 le 3 déc. 2022
Thank you heather for your feedback. As we understand it there is no mention of continental breakfast on any websites.

4/10 Médiocre

John

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en août 2022

4/10 Médiocre

Lori, Parkville

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
When we arrived, the front desk clerk asked if we wanted to "check our room" before doing our paperwork. That should have been our sign but since we were just changing and sleeping there around a local wedding, it did the job. No breakfast available in the morning, wouldn't take a shower there if I had to, and overall bad smell. Find a different option if you can.
Séjour de 1 nuit en août 2022
Réponse de Super 8 le 22 août 2022
Thank you for your feedback. We have updated our breakfast offerings as it clearly states on the website to tea , coffee , juice and one packaged item.We apologize for not meeting your expectations during your stay.

8/10 Bien

Jonas

Séjour de 5 nuits en août 2022
Réponse de Super 8 le 22 août 2022
Thank you Jonas for your feedback.

6/10 Satisfaisant

David

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements
Conveniently located off the highway. On website, said breakfast was offered. There was nothing but granola bars. Clearly misleading.
Séjour de 2 nuits en juin 2022
Réponse de Super 8 le 13 juil. 2022
Thank you for your feedback.

8/10 Bien

Marianna

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Very nice staff. Room very clean. For a Super 8 one of the best I have stayed in. Very convenient location. No complaints at all.
Séjour de 7 nuits en mai 2022
Réponse de Super 8 le 11 juin 2022
Thank you for taking the time the time to review our property. We appreciate your business.

6/10 Satisfaisant

Jay

Voyage en famille
Les points faibles : Équipements
Property has seen better days
Séjour de 1 nuit en mai 2022
Réponse de Super 8 le 11 juin 2022
Thank you for your feedback.

8/10 Bien

SUSAN

Voyage en famille
Les points forts : Propreté
Often no one up front to help if needed
Séjour de 1 nuit en mai 2022
Réponse de Super 8 le 11 juin 2022
Thank you for your feedback.

8/10 Bien

John

M
Séjour de 1 nuit en mars 2022
Réponse de Super 8 le 24 mars 2022
Thank you John for your feedback.

8/10 Bien

Amy

Voyage en famille
Les points forts : Propreté et personnel et service
Guys were super friendly at check in. They felt like old family friends. However, hotel looks really, really worn down and very dingy and outdated. Towels and pillows have exceeded their shelf life and should be replaced as well as provide more in each room. No toiletries or even a full roll of tp. Everything was tidy, just in desperate need of a refresh! I would stay here again because it was convenient and friendly, but it reinforces the notion, you get what you pay for.
Séjour de 1 nuit en février 2022
Réponse de Super 8 le 3 mars 2022
Thank you Amy for your feedback.

6/10 Satisfaisant

Harvey

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff was very friendly and helpful. Property was in disrepair. Broken window in the room, taped over. Hallways poorly lit, and had water damage-part of ceiling missing, dirty carpet. Don’t count on breakfast.
Séjour de 1 nuit en décembre 2021
Réponse de Super 8 le 6 janv. 2022
Thank you Harvey for your feedback.

10/10 Excellent

Jasmine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice weekend stay
Nice guys running the place! It isn’t fancy but the heater worked great and the bed was comfy.
Séjour de 2 nuits en décembre 2021
Réponse de Super 8 le 13 déc. 2021
Thank you Jasmine for your feedback. We appreciate your business and hope to see you again.

4/10 Médiocre

Steven

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Inexpensive but horribly dirty and understaffed
Séjour de 3 nuits en novembre 2021
Réponse de Super 8 le 3 déc. 2021
Thank you for your review. We truly regret that the accommodations were not what you had expected. Your opinion and satisfaction is very important to us and we are very sorry we were unable to meet your expectations.

2/10 Horrible

Diane

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DO NOT STAY HERE
There was dirty lamp shades behind the head board, looked like it was not cleaned in months. the faucet was broken, bugs in the room NO ONE AT DESK TO CHECK OUT EARLY SO THEY MADE US PAY FOR A NIGHT WE DID NT USE
Séjour de 7 nuits en novembre 2021
Réponse de Super 8 le 30 nov. 2021
Thank you for your review. We apologize for the inconvenience. Your feedback will help us improve our product and services

6/10 Satisfaisant

Claude

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Nothing
Séjour de 1 nuit en novembre 2021
Réponse de Super 8 le 11 nov. 2021
Thank you for Claude feedback.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not staying there again
This stay was very disappointing. We have stayed here before and it has gone downhill. On the positive side, the gentleman who checked us in was very kind and helpful. On the negative side, the room was dirty. The sheets were stained (we asked for a new set), and there was dust/dirt behind the mattress (headboard). The bathroom was bad....the tub had serious stains that may never come out. We had to ask for more towels because there was not a complete set for each of us. My other big complaint is that the noise level between floors was terrible. We were on the first floor, and I could hear the guest in the room above walking across his floor. He had a pet which ran around a lot, sometimes waking me when I slept. Why wasn't there more of a sound buffer? We have never had that experience before. Breakfast was only coffee, granola bars, and yogurt. The location is great if you need to be in Thurmont, but we would not stay there again.
Séjour de 2 nuits en octobre 2021
Réponse de Super 8 le 4 nov. 2021
Thank you for your feedback. We apologize for the inconvenience. Breakfast is clearly mentioned on the website and we tried to go by the guidelines.

6/10 Satisfaisant

Rachel

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Property and room had what we needed for a single night stay but showed a lot of age and wear - noisy plumbing, squeaky doors, stained tub, torn carpet, etc.
Séjour de 1 nuit en octobre 2021
Réponse de Super 8 le 26 oct. 2021
Thank you Rachel for your feedback.

4/10 Médiocre

Marilyn

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en octobre 2021
Réponse de Super 8 le 25 oct. 2021
Thank you for your feedback.

4/10 Médiocre

Mary

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely not, and I HATE giving bad reviews.
As soon as we saw the place we knew we were in trouble, it's in dire need of general upkeep and maintenance, and a thorough cleaning. That being said, we always felt safe, perhaps it's a rehab employment and transitional living situation, judging from the cast of characters. Front desk local good ole boys were efficient, friendly, and helpful upon check-in, advising us that on-site coffee and breakfast is best had at the High's etc. down the block. The Food Lion across the street had cleaning products so we could clean the bathroom ourselves (don't ask) and purchase toiletries, if needed. Solid plumbing and plentiful hot water; if you've been living in your car or a pup tent for awhile it's awesome. If you're used to Hampton or Hilton Garden Inns, you'll be horrified. Vintage quirks (hair dryer with night light) and some room updates (walls, paint, bathroom floor) at this historic 888th Super 8, if you're into that. Wish Wyndham cared...
Séjour de 3 nuits en octobre 2021
Réponse de Super 8 le 19 oct. 2021
Thank you for your feedback. Your feedback will help us imporove our product and services. We apologize for the inconvenience.

2/10 Horrible

Whitney

Séjour de 2 nuits en septembre 2021

6/10 Satisfaisant

Danny

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Was visiting family. Had stayed there under different "management" 20(?) years ago. Everything was as expected, but check-in not so good. As I had prepaid through Expedia, his computer said something about he had to re-scan my cc! He did, after calling his "Manager". This was 11:00pm and I was extremely tired. And, his speech was "mumbling" and never got better. I was afraid I would be double-charged with the re-scan! That is yet to be seen. He assured I wouldn't. Check in should've been 5-6 minutes, not 20!
Séjour de 1 nuit en août 2021
Réponse de Super 8 le 10 sept. 2021
Thank you Danny for your feedback. We apologize for the inconvenience. Rest assured your credit card was not charged.

10/10 Excellent

Jane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2021
Réponse de Super 8 le 16 sept. 2021
Thank you Jane for your feedback. We appreciate your business.

10/10 Excellent

George

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yearly trip
Been going for several years miss the breakfast due to covid rules has veteran parking spot thats cool
Séjour de 2 nuits en août 2021
Réponse de Super 8 le 11 août 2021
Thank you George for your feedback. We appreciate your business.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en juillet 2021
Réponse de Super 8 le 21 juil. 2021
Thank you for your feedback. We appreciate your business.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The front desk people are very nice. The building itself though is old and dirty. It desperately needs renovations if it's going to stay in business.
Séjour de 3 nuits en juillet 2021
Réponse de Super 8 le 6 juil. 2021
Thank you for your feedback.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Just a comfortable and reasonable place to stay.
Séjour de 4 nuits en juin 2021
Réponse de Super 8 le 27 juin 2021
Thank yoy for taking the time to review our property.

8/10 Bien

Jesse

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en juin 2021
Réponse de Super 8 le 20 juin 2021
Thank you Jesse for your feedback.

8/10 Bien

Alexandra

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Propreté
Séjour de 2 nuits en juin 2021
Réponse de Super 8 le 10 juin 2021
Thank you Alexandra for your feedback.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service et équipements
Staff was very unresponsive to needs of lodgers. Advertised breakfast was nonexistant.
Séjour de 3 nuits en mai 2021
Réponse de Super 8 le 27 mai 2021
Thank you for your feedback. We apologize for the inconvenience.Due to the pandemic we are not serving breakfast.