Thankyou for you great review, look forward to have you stay again. Kind regards, The Entrance Backpackers.

We apologise for the stolen drinks Melissa! To ensure it stops happening I've asked the manager to remind people when they're checking in to be respectful of other people's things in the fridges. Thanks for your feedback :)

Thanks Craig! We really enjoyed your company as we

Thanks for your feedback. We appreciate honest reviews and listen to all of them. I'm the new owner, Chris, and I will take this on board. The wifi is already being upgraded, I'll look at putting more power recepticles in for phone charging. We've had problems with people stealing the towels, but trying to create a solution that works. Hope we can contribute to your stay at The Entrance next time :)

Thanks for your positive review. Its been great to host you.

Our hostel is well located close to all amenities yet still nice and peaceful. Thanks for the review.

Hi Cian, There are no words to describe my disappointment in this situation. Unfortunately your reservation came through at the worst possible moment, as I was halfway through transitioning between reservation management systems. Although this transition only took a couple of hours, your booking somehow was made without any notification, and therefore wasn't recorded in the new system. By the time I had realised your booking was there we were already booked out. I did call you to advise you of the situation to which you said you would arrange something else. Usually we are far more organised and I would like to invite you to spend the night with us free of charge next time you are up this way. All the best.

Hi Linda, Thank you so much for taking the time to write us a review. I'm so glad you enjoyed your stay here, and we look forward to seeing you again.

Hi, Thanks for taking the time to write us a review. I'm sorry to hear that your experience with us was not as good as you hoped. I remember your check in and can completely empathise with your disappointment! We were in the process of having a new roof fitted while you were staying, although this was supposed to have been completed weeks beforehand, but due to adverse weather conditions it had gone on far longer than expected. Because of this, and due to the fact all our air is mechanically filtered and pumped into the building from the roof (because we are in the town centre and have no outside walls), after a busy few days and lots of guests the air had become quite musty. I did understand that this was not your fault, and due to working in the medical profession (by your own admission) you might have been over-sensitive to it, so this is why you were offered a full refund for your stay. I can assure you that the roof has since been completed and all our systems are up and running as usual and after a deep clean we smell much better! By means of reconciliation I'd like to offer you a 50% discount on your next stay with us, so we can have a chance to change your mind! I look forward to seeing you soon!