Réservez vos activités et excursions : The Broadmoor Seven Falls

My evaluation of this establishment is centered squarely on the quality of their customer service, which failed to meet even the most basic industry standards during a recent travel crisis. After our flight to Denver was canceled multiple times over a single weekend, making it physically impossible to reach the destination, we sought a reasonable resolution with the management. Despite the extenuating circumstances, the hotel strictly enforced an uncompromising "no refund" policy, showing zero empathy for a situation entirely out of our control. In my extensive travel experience, the majority of reputable hotels demonstrate professional flexibility by charging for a single night and refunding the remainder of the stay. Although Expedia confirmed that the hotel had the full authority to grant a one-time exception, the management deliberately chose to deny our request. This rigid refusal to budge reveals a significant lack of commitment to guest satisfaction and long-term loyalty. I believe that exceptional customer service is the cornerstone of any successful hospitality business, yet this property prioritizes short-term revenue over human connection. Because of this experience, I strongly advise potential guests to seek accommodations elsewhere: Choose establishments that value guest relationships during travel emergencies. Avoid properties with predatory, inflexible cancellation policies. Prioritize hotels that empower their staff to provide fair, common-sense solutions.

This has been our second time staying here and it is always great. There are a lot of very nice restaurants and things to do. The rooms are always clean and everything works great. Very highly recommended!

Excellent hotel and very friendly and helpful staff