Piscine couverte
Vérifier la disponibilité

Avis sur Crystal Suites

2 out of 5
Crystal Suites
201 N Hwy 146, Texas City, TX

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 135 avis sur 484." "
Note des voyageurs de 8 (Bien), d’après 125 avis sur 484." "
Note des voyageurs de 6 (Satisfaisant), d’après 105 avis sur 484." "
Note des voyageurs de 4 (Médiocre), d’après 57 avis sur 484." "
Note des voyageurs de 2 (Horrible), d’après 62 avis sur 484." "

7,2/10

Propreté

7,2/10

Personnel et service

6,4/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

8/10 Bien

Anthony

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was good
Séjour de 1 nuit en mars 2024
Réponse de bob le 24 mai 2024
thank you

6/10 Satisfaisant

Cheryl

Voyage en famille
Les points forts : Propreté
From what I can tell, the hotel was clean but the musty odor was something that I could not overlook. I recommend keeping the air on low to allow for circulation
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Chris

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Gentleman at the desk was a little short with me when we arrived early. One day we did not get our room cleaned or new washcloths. Not much for a continental breakfast.
Séjour de 3 nuits en février 2024

4/10 Médiocre

Joseph

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Upon arriving the large fish tank was so dirty you couldnt hardly see the fish in it and our door to our room was dirty. Staff wasnt friendly at all. The bathroom was clean but tubs could use some work, rusty in places. Beds were very comfortable and room was quiet.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Rick

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff at this hotel. I stay here before taking a cruise ship out of galveston. Great value for the cost
Séjour de 1 nuit en septembre 2023
Réponse de bob le 3 nov. 2023
thank you

10/10 Excellent

Rick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de bob le 2 sept. 2023
thank you

10/10 Excellent

Rebecca, Stockdale

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023
Réponse de bob le 2 sept. 2023
thank you

8/10 Bien

maria

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de bob le 2 sept. 2023
thank you

8/10 Bien

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 20 juil. 2023
Dear Guest,Thank you for your feedback and for rating us 8 out of 10. We're glad to know that you had a positive experience during your stay. Your satisfaction is important to us, and we appreciate your understanding. If there are any areas where we can improve and earn a higher rating from you in the future, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to provide you with an even better experience on your next visit. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Satisfaisant

Jack

Les points faibles : Propreté
Nice location between Texas city and Galveston. Beautiful wooden furniture in rooms but they need to be wiped down more often, the one desk in my room had surface mold and the smell of mildew. Still not super bad place for what it’s worth
Séjour de 3 nuits en juillet 2023
Réponse de Hotel manager le 20 juil. 2023
Dear Guest,Thank you for your valuable feedback. We're pleased to hear that you enjoyed the hotel's location and the beautiful wooden furniture. However, we apologize for the issue with the cleanliness in your room. We will address this with our housekeeping team to ensure improvements are made. Your satisfaction is our priority, and we hope to welcome you back for a better experience in the future. Thank you for choosing us and for your understanding. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Fran

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were kind and helpful. The place was absolutely clean. Good location to shopping. I will be staying there for my annual fishing trips to galveston
Séjour de 5 nuits en juillet 2023
Réponse de Bob le 15 juil. 2023
Thank you

6/10 Satisfaisant

Diallo

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Not Happy
Went there for vacation. Lots of disappointments. Hot tub didn't work. Breakfast was horrible, basically just cereal. Hard beds, Rude employees (except for first office guy and cleaning lady), Halls were infused with Marijuana smoke 1/2 the time. Pool was SUPER chlorinated, burned our eyes. Location was great though. Also they never refilled our room soaps, or coffee. Will not go again. The Best Western across the street is 1000% better. We went there to save a few dollars and very much regret it. This place would be fine for a day or two, but we were there 5 days.
Séjour de 5 nuits en juillet 2023
Réponse de Hotel Manager le 15 juil. 2023
Dear Guest, We apologize for the numerous disappointments you encountered during your stay. We appreciate your feedback and take your concerns seriously. We will address the issues you raised with our team to improve our services. We apologize for falling short of your expectations and regret any inconveniences caused. Thank you for sharing your experience, and we will work hard to ensure a better stay for future guests.Sincerely, Hotel Manager

8/10 Bien

Brandi

Voyage en famille
Les points forts : Propreté et personnel et service
Stayed for one night to catch a cruise the next day. Price was great, staff very nice and friendly. The room amd property was very clean. However, it's outdated. The furniture and decor need updating. The "breakfast" was packaged donuts, a few muffins, bananas and apples nothing really satisfying. It served its purpose for us for just a one night stay.
Séjour de 1 nuit en juillet 2023
Réponse de Bob le 9 juil. 2023
thank you

6/10 Satisfaisant

Angelica

Séjour de 2 nuits en juillet 2023
Réponse de Hotel Manager le 24 juil. 2023
Dear Guest,Thank you for your feedback. We apologize for not meeting all of your expectations during your stay. Your comments are valuable to us, and we'll use them to address the issues you experienced to improve our services and facilities. If there are specific areas where you think we can improve, we'd appreciate any additional feedback you can provide. We hope you had an overall pleasant stay, and we thank you for choosing to stay with us. Thank you for staying with us.Sincerely,Hotel Manager

2/10 Horrible

Nakia

Les points faibles : Propreté et personnel et service
Out dated
Séjour de 2 nuits en juin 2023
Réponse de Hotel Manager le 6 juil. 2023
Dear Guest,Thank you for your feedback. We apologize if you found our hotel to be outdated. We take your comments seriously and are continuously working to improve our facilities and amenities. We appreciate your feedback and hope to have the opportunity to provide you with an improved experience in the future. If you have any specific suggestions or comments on areas we can improve, please feel free to share them with us. Your satisfaction is important to us, and we value your patronage.Sincerely, Hotel Manager

8/10 Bien

Richard

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Good plays to stay
Good place to stay
Séjour de 3 nuits en juin 2023
Réponse de Hotel Manager le 27 juin 2023
Dear Richard,Thank you for your positive feedback. We are delighted to hear that you had a good experience during your stay with us. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely,Hotel Manager

8/10 Bien

Russell

Voyage en famille
Les points forts : Propreté et personnel et service
It was quiet and the atmosphere was comfortable other than the sheets on the bed were still wet. They were clean! But still wet. We slept between the two top layers and not on the sheets. They tried.... Other than the sheets being wet, it was fine.
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 27 juin 2023
Dear Russell,Thank you for your stay. We appreciate your kind words about the quiet and comfortable atmosphere at our hotel. We are really sorry for the inconvenience caused to you as mentioned in your negative feedback. We take your feedback seriously and will make sure to address the issue to prevent any reoccurrence in the future. Hope you will visit again.Sincerely,Hotel Manager

10/10 Excellent

Ginny

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay
Great service and beautiful hotel
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 15 juin 2023
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you had a great experience with our service and found our hotel beautiful. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

4/10 Médiocre

John Francis

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
The pool had way to much chlorine burned your eyes, and the breakfast was very poor and limited
Séjour de 2 nuits en juin 2023
Réponse de Hotel Manager le 15 juin 2023
Dear John,Your comment is very much serious. However, your observation is disturbing and we will investigate to find the real reasons. We appreciate your stay and we will ensure that this does not happen ever in the future. Sincerely,Hotel Manager

10/10 Excellent

Kristy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Es muy buena excelente servicio y muy amable el personal
Séjour de 2 nuits en juin 2023
Réponse de Bob le 5 juin 2023
Thank you

8/10 Bien

Heather

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
if you are looking for a cheap decent hotel to stay at to enjoy the galveston area without spending $200 a night then this is the place.. we stayed in room 107, the shower didn't work well however it was still running water to bathe with. the beds were comfortable, room decor was outdated but again we was there just to clean up and sleep not spend our day.
Séjour de 1 nuit en juin 2023
Réponse de bob patel le 5 juin 2023
thank you

2/10 Horrible

Patsy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Hotel Manager le 2 juin 2023
Dear Guest,Thanks for your feedback and 2 ratings. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

8/10 Bien

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and friendly.
Séjour de 1 nuit en mai 2023
Réponse de Hotel Manager. le 29 mai 2023
Dear Jennifer,Your experience is important to us, so thanks for sharing it. Thanks for your kind words about our clean, comfortable, and friendly hotel with plenty of amenities. Most guests who stay with us experience contentment and leave pleased. Our firm commitment to every action is undoubtedly to be the best hotel in this area. We look forward to having you with us again. Thanks for your honest remarks. Sincerely, Hotel Manager

8/10 Bien

Jennifer

Séjour de 2 nuits en mai 2023
Réponse de Hotel Manager le 9 juin 2023
Dear Jennifer,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

2/10 Horrible

Tareva

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
When we got our room we prayed disinfectant on beds we started to see bugs
Séjour de 2 nuits en avril 2023
Réponse de Bob le 18 avr. 2023
So if see bugs why do not tell the front desk so we help or we give refunds but still you stay in Holl night so

2/10 Horrible

Lorena

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Toilet was broke swimming pool was cold. The hot tub was broke. Beds was not comfortable.
Séjour de 1 nuit en avril 2023
Réponse de Hotel Manager. le 18 avr. 2023
Dear Guest,We apologize for the inconveniences you encountered during your recent stay. The problems have been identified and are being addressed as we work to ensure that you do not encounter similar issues in the future. We appreciate your patience and look forward to welcoming you back in the near future.Sincerely,Hotel Manager

2/10 Horrible

Brit

Les points faibles : Propreté et personnel et service
Mildew all over the inside of the shower curtain. I Couldn't find the remote to the t.v. even after looking in every drawer in the room. Pulled back the blankets on the bed and to my puzzled, suprise i finally found the T.v. remote, which made me wonder 🤔...are these the same sheets the guest before me used? So I look a little closer and not only was the remote in the bed but also multiple scattered short black hairs, possibly pubic hairs? Who knows !?! only thing I knew was, I was not sleeping on those sheets. I went to the front desk explained what i found and asked if i could have clean sheets and that i didn't mind putting them on myself. With a nasty attitude he told me to bring him the ones on the bed, so I did. As he's picking them all apart he's angrily asking me why i brought him the blankets off the bed too and not just the sheets.I explained to him that if the sheets weren't changed the blankets probably weren't either. He yelled while holding up the blanket "how do you know this is dirty, where do you see dirty?" So i further explained the sheets were dirty and the blanket lays on top of the sheets so in my mind the blanket is dirty too and again if the sheets were unchanged and dirty why would the blanket be clean? He literally argued back in forth with me about the blankets not being dirty just because the sheet is. Shoved the whole pile of bedding towards me and told me he wasnt giving me anything. Needless to say i left and didnt receive even a partial refun
Séjour de 1 nuit en avril 2023
Réponse de Hotel Manager le 8 avr. 2023
Dear Brit,I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again. Sincerely,Hotel Manager

10/10 Excellent

Vanessa de la

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It a nice place to stay at we enjoyed it it was close by a lot of restaurants and the venue that my daughter had her competition at
Séjour de 2 nuits en mars 2023
Réponse de Hotel Manager le 4 avr. 2023
Dear Vanessa de la,Thank you so much for your kind words. I’m so pleased that you enjoyed staying with us. Many guests stay with us, and we’re pleased to be of service. We’ll be here for you when you need us in the future with another great experience. Sincerely,Hotel Manager.

6/10 Satisfaisant

Dinesh Kankanala

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 2 nuits en mars 2023
Réponse de Hotel Manager le 16 mars 2023
Dear Dinesh Kankanala,I thank you for your stay, and I was disappointed to see the 6-stars. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Sincerely, Hotel Manager.

8/10 Bien

Cherie Yvonne

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Mostly empty Hotel
Room was clean. I had to request more towels and washcloths. We took my granddaughters tv with us as hotel one did not work! Lady chased my granddaughter down the hall thinking she was stealing their 55 inch tv. They did not have a 55 inch tv!!!
Séjour de 3 nuits en décembre 2022
Réponse de Hotel Manager le 5 janv. 2023
Dear Guest, Thanks for the recent stay at our property.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

8/10 Bien

Michael

Les points forts : Propreté

2/10 Horrible

Crysta

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It smelled like mold, room felt sticky the furniture had mold the ac didn’t work
Séjour de 1 nuit en octobre 2022
Réponse de Hotel Manager le 12 oct. 2022
Dear Crysta,Thanks for the stay. We're sorry for all the inconvenience. We take guest feedback very seriously, and our team has taken note of the issues and is working to improve the problem areas mentioned by you. We hope you will return to stay with us again soon.Sincerely,Hotel Manager

8/10 Bien

Yeno

Séjour de 1 nuit en septembre 2022
Réponse de Hotel Manager le 18 janv. 2023
Dear Gary, We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely,Hotel Manager

10/10 Excellent

James

Séjour de 1 nuit en septembre 2022
Réponse de Hotel Manager le 18 janv. 2023
Dear Guest, We are happy to know that you had an amazing stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager

10/10 Excellent

Patricia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quick access to cruise terminal
Séjour de 1 nuit en septembre 2022
Réponse de Hotel Manager le 10 sept. 2022
Dear Patricia,It was a pleasure and an honor to have you stay at our property. We greatly appreciate your kind words about our location, and hope that you will choose to stay with us again in the future.Sincerely, Hotel Manager.

6/10 Satisfaisant

Amy

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hotel smelled very musty. Pool was ok, but the winows were open and screens were torn badly and doors to outside were open so lots of mosquitoes in pool area. Nobody cleaned tables or counters during breakfast. Hotel want horrible but it was just like they didnt care. Trash in the parking lot, torn screens and nobody tending to anything.
Séjour de 1 nuit en août 2022
Réponse de Hotel Manager le 6 sept. 2022
Dear Amy,Thank you for your recent stay at our hotel and for giving us your feedback. On behalf of our entire team, we would like to apologize for failing to meet your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. We hope that you will consider staying with us and offer us another chance to provide you with a superior experience.Sincerely,Hotel Manager

10/10 Excellent

Dystany

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Surprisingly nice; mini kitchen really unexpected loved it
Séjour de 1 nuit en août 2022
Réponse de Hotel Manager le 26 août 2022
Dear Dystany,We honestly believe that your stay was very good and exceeded your expectations. Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and we hope you will give us more opportunities to do so. Thank you again for sharing your experience. We look forward to seeing you in your future stay.Sincerely,Hotel Manager.

6/10 Satisfaisant

Ya, Drexel Hill

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff was accommodating but the rooms are outdated and nonfunctional appliances such as air conditioners.
Séjour de 1 nuit en août 2022
Réponse de Hotel Manager le 25 août 2022
Dear Guest,Please accept my thanks for your comment about our staff. I regret not being able to completely satisfy you. I apologize for any inconvenience our hotel caused you. We take great pride in our hotel. Providing the best possible service is our goal, and we strive to ensure that all our guests are satisfied.Sincerely,Hotel Manager.

10/10 Excellent

Emari

Séjour de 2 nuits en août 2022
Réponse de Hotel Manager le 18 janv. 2023
Dear Guest,We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements.Sincerely,Hotel Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The hotel was meh. Smelled musty throughout the entire facility. You get what you paid for.
Séjour de 1 nuit en août 2022
Réponse de Hotel Manager le 17 août 2022
Dear Guest, Thanks for your stay and the comments. I appreciate your feedback. Nice to see the positives and regret the negative issues. We shall work further to improve the amenities based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.

8/10 Bien

Tazmine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My family enjoyed our stay, breakfast was awesome, the pool was clean and the room
Séjour de 2 nuits en juillet 2022
Réponse de Hotel Manager le 4 août 2022
Dear Tazmine, Thank you so much for your kind words. I’m so pleased that you enjoyed staying with us. Many guests stay with us, and we’re pleased to be of service. We’ll be here for you when you need us in the future with another great experience. Sincerely, Hotel Manager.

2/10 Horrible

Sharonda

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It smelled really bad the bathrooms were nasty decided not to check in went to another hotel
Séjour de 2 nuits en juillet 2022
Réponse de Hotel Manager le 4 août 2022
Dear Sharonda, Thanks for your comments. We clean rooms on a regular schedule, as indicated. We take pride in the level of cleanliness and service we provide. I apologize for any cleaning lapses You can be sure that nothing means more to us than completely satisfying our guests. Sincerely, Hotel Manager.

8/10 Bien

ROME

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel staff was friendly Location was close to Kemah and Galveston
Séjour de 2 nuits en juillet 2022
Réponse de Hotel Manager le 25 juil. 2022
Dear ROME, Thanks for helping us by offering this review. You are kind to let us know that our location and friendly staff. The experience here has proven to be more than satisfactory to most guests who leave content and happy. Our guest feedback keeps us motivated and focused to be the best hotel. We trust you will give us one more chance. We appreciate the valuable time you spent in sharing your feedback. Thank you so much. Sincerely, Hotel Manager.

2/10 Horrible

Santiago

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements
Mala atención al cliente.
Séjour de 2 nuits en juillet 2022
Réponse de Hotel Manager le 22 juil. 2022
Dear Santiago, Thanks for choosing our hotel for your stay. We apologize for all the inconveniences you had with the stay. We are acting in each of them on high priority. You can see the changes. Please visit us again. Sincerely, Hotel Manager.

10/10 Excellent

Martin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was large and everything in the room worked properly. They even had a waffle maker for breakfast!
Séjour de 1 nuit en juillet 2022
Réponse de Hotel Manager le 22 juil. 2022
Dear Martin, Thanks for the recent stay at our property. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager.

8/10 Bien

Johnnie L Hunt, Desoto

Séjour de 2 nuits en juillet 2022
Réponse de Hotel Manager le 18 janv. 2023
Dear Guest,We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well.Sincerely,Hotel Manager

6/10 Satisfaisant

Brenda

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel was clean overall but had a musty humid smell.
Séjour de 3 nuits en juillet 2022
Réponse de Hotel Manager le 22 juil. 2022
Dear Brenda, Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

8/10 Bien

Ashley

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2022
Réponse de Hotel Manager le 7 juil. 2022
Dear Ashley, Thanks for the stay at our hotel and the feedback with 8 stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2022
Réponse de Hotel Manager le 7 juil. 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager.

6/10 Satisfaisant

Lathan

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Probably wouldn't stay on vacation again.
It was ok for the price. The pool was extremely cold and the hot tub was broken. The breakfast area didn't have enough seating and it ran out of food fast. The hall way carpet was very dirty and the room carpet wasn't as clean as it could be.
Séjour de 2 nuits en juillet 2022
Réponse de Hotel Manager le 7 juil. 2022
Dear Lathan, Your feedback is extremely valuable to our hotel. Thank you for taking the time to share your experience. We will absolutely address the other areas that were not up to par. We hope that you will give us another opportunity to better serve you in the future. Sincerely, Hotel Manager.