8/10 Bien
Sonia C.
20 mars 2024
Les points forts : Propreté
Beautiful property - Loud noise
Right in the hills of Temecula, This Air B&B provided the coziest little stay for us and our pup. With openable garage like doors for fresh air, an inflatable hot tub in every unit, and a communal game center for parties, we were psyched when first pulling up!
However during our stay, parties from another unit l went on and on through the night, impeading on the cozy stay we were hoping for. I felt I couldn’t get in touch with the host, because this was very late hours of the night/ early morning that the party continued and they are not physically present on the property. Also when the host offered to bring batteries in the morning, for the TV remote that didn’t work, they never came through. I would have told them in person if they had come.
The next night all the shared space game area was closed and locked as if there were multiple complaints about the volume, or the properties cameras were online, but nothing was ever handled that evening.
Only limiting other units from using the shared space, that we planned on using the following afternoon.
If the policy clearly states no parties are permitted, which it does, then there should be appropriate precautions and monitoring in place to protect the guests from issues like this. what was supposed to be a romantic getaway, that we saved and looked forward to, was a sleepless disturbing night instead.
The property itself is beautiful and I hope they can fix this for future guests. However we likely won’t be back again.
Sonia C.
Séjour de 2 nuits en mars 2024