Dear Alex,Thank you for taking the time to share your feedback. We are disappointed to hear that your experience did not meet your expectations. Based on the content of your review, it appears that there may be a misunderstanding or that the review could be directed at another property.We would appreciate the opportunity to discuss your concerns further and understand specific details about your stay. This will help us address any issues and improve our service. Please feel free to reach out to us.We strive to provide our guests with a comfortable and enjoyable experience, and we hope to have the chance to make it right for you in the future.Best regards,David

Dear JOSE,Thank you for taking the time to share your feedback. We are deeply sorry to hear that your experience did not meet your expectations.Regarding the taxi situation, we understand your frustration. The intention was to facilitate your travel to the airport, which is why we arranged for the taxi on your behalf. There was a miscommunication and misunderstanding with the taxi driver and the fellow guest. When we were informed that the second passenger paid the driver directly, we took it upon ourselves to refund the amount charged to you for the taxi service, despite the complex circumstances. We apologize if our response initially came off as defensive - that was not our intent.In terms of our facilities, we understand that the absence of an elevator was an inconvenience for you. while this presents some challenges, we are actively exploring ways to improve accessibility. We appreciate your patience and understanding with this matter.As for the comments about our pricing, we continually strive to provide competitive rates for our location and the services we offer. We aim to create a balance between affordability and delivering a high-quality experience for our guests. We regret that we didn't meet your expectations this time and appreciate your feedback as it helps us to improve our services and facilities. We hope that we will have the opportunity to provide a better experience in the future.Best Regards,DavidManager

Dear JOSE,Thank you for taking the time to share your feedback. We are deeply sorry to hear that your experience did not meet your expectations.Regarding the taxi situation, we understand your frustration. The intention was to facilitate your travel to the airport, which is why we arranged for the taxi on your behalf. There was a miscommunication and misunderstanding with the taxi driver and the fellow guest. When we were informed that the second passenger paid the driver directly, we took it upon ourselves to refund the amount charged to you for the taxi service, despite the complex circumstances. We apologize if our response initially came off as defensive - that was not our intent.In terms of our facilities, we understand that the absence of an elevator was an inconvenience for you. while this presents some challenges, we are actively exploring ways to improve accessibility. We appreciate your patience and understanding with this matter.As for the comments about our pricing, we continually strive to provide competitive rates for our location and the services we offer. We aim to create a balance between affordability and delivering a high-quality experience for our guests. We regret that we didn't meet your expectations this time and appreciate your feedback as it helps us to improve our services and facilities. We hope that we will have the opportunity to provide a better experience in the future.Best Regards,DavidManager