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Avis sur Macdonald Portal Hotel, Golf and Spa

4 out of 5
Macdonald Portal Hotel, Golf and Spa
Cobblers Cross Lane, Tarporley, England

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 128 avis sur 388." "
Note des voyageurs de 8 (Bien), d’après 127 avis sur 388." "
Note des voyageurs de 6 (Satisfaisant), d’après 60 avis sur 388." "
Note des voyageurs de 4 (Médiocre), d’après 46 avis sur 388." "
Note des voyageurs de 2 (Horrible), d’après 27 avis sur 388." "

8,2/10

Propreté

7,6/10

Personnel et service

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Bertrand

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le beau fait du bien, et c'est le cas dans cet hôtel, beau, calme, services, je recommande fortement

6/10 Satisfaisant

Anna

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Ashleigh

Séjour de 2 nuits en avril 2024

4/10 Médiocre

Joy

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property and rooms are not clean. It needs a refurbishment
Séjour de 2 nuits en avril 2024

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A small problem was solved immediately
Séjour de 2 nuits en mars 2024

10/10 Excellent

Bridget

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Jelena

Séjour de 1 nuit en février 2024

10/10 Excellent

Adrian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are really friendly and offer amazing service. Great golf facilities very clean rooms and a superb spa
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Simon

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
No staff, very poor service
The hotel is in a nice setting and the room was a decent size and comfortable. The hotel is beginning to look a little tired. It would possibly have been a 4 star review, but when we arrived early Sunday evening, there were no staff in evidence. After about 5 minutes, somebody finally appeared and checked us in. They make a big deal on their website about their restaurant, so we booked dinner bed and breakfast, but we're told we couldn't eat in the restaurant, only at a table in the bar, which was not what we expected or wanted. When we went to the bar, there was again nobody around, when the barman finally arrived, he ignored me and made some coffees for someone else. When I said that it wasn't acceptable to wait such a long time and then be ignored, he said he didn't care and if I continued to complain, he would shut the bar, because he had resigned and was leaving the next day. It transpired that there were apparently only 2 front of staff on duty, despite there being quite a lot of guests in the hotel. The food wasn't bad, but I found it disappointing to be sniggered at by the waitress for having ordered fish and chips. As I live in the South of France, it makes quite a nice change
Séjour de 1 nuit en février 2024

8/10 Bien

Nick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Alan

Séjour de 1 nuit en février 2024

8/10 Bien

Rachael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly and helpful staff with great service, immaculate clean rooms and overall a pleasant stay.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Sian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel but the staff are even better
Definitely my favourite place to stay I was delayed on route and ended up checking in super late, the staff couldn’t do enough for me and were really accommodating! Love this hotel but the staff are even better than the hotel!! Fab fab fab!!!
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Margaret

Disappointed
Gala event New Year’s Eve the organisation of the evening felt all over the place the food and the service didn’t compare to others when attending for canapés, glasses of Prosecco are set out for u to take on arrival not this time, by 19:15 there was nothing we had to ask for the drink as did several other couples we were told that there were no glasses we had to wait for them to come out of the dishwasher someone was sent for bottles of Prosecco which was then poured into the warm glasses straight from the dishwasher a young lad did offer to fetch a selection of canapés which we accepted others had to wait for the same, in the main venue room there wasn’t much of an atmosphere the food was mediocre and served slowly coffee was over at side table in flasks, lukewarm they ran out of cups no fresh cream, no after dinner mints the entertainment was a DJ, no modern music played, some tunes were ok but usually ones requested by guests. Breakfast was a shambles purely because of the set up tea coffee set up well away from the food area just in flasks lukewarm would have been better to have tea pots u can add hot water to and take to ur table, toaster should have been on a separate table and at least two toasters plates-nothing matched it was like they were from a charity shop no side plates the room was great however no bubble bath I had to use a glass to fill with shower gel from the fixed appliance in the shower the hotel looks lovely let down by little things overall disappointe
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Shweta

Séjour de 1 nuit en décembre 2023

8/10 Bien

Shaun

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en décembre 2023

8/10 Bien

Jordn

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Alfred

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My stay was amazing. Excellent and polite members of staff!!
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Emma

Séjour de 2 nuits en novembre 2023

10/10 Excellent

Shaun

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Laura

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was loud, tired and under staffed. Rooms weren't well cleaned and there was a constant issue with the key cards not working.
Séjour de 3 nuits en octobre 2023

4/10 Médiocre

Laura

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Average at best
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Steven

Voyage en famille
Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Louise

Les points faibles : Propreté
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

c.d.p.

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023
Réponse de Rooms Division Manager le 22 août 2023
Thank you for taking the time to leave a rating of your stay.

10/10 Excellent

Derek

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel has plenty of amenities
Good venue could do with something for the younger group
Séjour de 2 nuits en août 2023
Réponse de Rooms Division Manager le 22 août 2023
Hi Derek, pleased to see you enjoyed your stay with us. Your comments have been shared with the team. Hope to welcome you again when you're next in the area.

4/10 Médiocre

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Golf Syay
Hotel is nice although the rooms are a bit tired and need a refurb. The championship course was a delight to play and I would highly recommend it. The staff are very friendly and helpful. Our main problem was on the second night where we were kept awake by very loud residents next to our room, who seemed to be having a party until 4-5am.
Séjour de 2 nuits en juillet 2023

6/10 Satisfaisant

John

Voyage en couple
Les points forts : Propreté et personnel et service
The staff were really good and the room and bed were very comfortable. Before we arrived I asked about zero alcohol drinks and was told they had 3 zero beers and 1 gin. However there was only one zero beer available (Peroni) and no gin, so this waz disappointing. I think the accommodation rates are overpriced and the breakfast is also overpriced aling with the bar tariffs...
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Calum

Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Robert

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Convenient and quite
Séjour de 1 nuit en juin 2023

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent spa, good food and service.
Séjour de 1 nuit en juin 2023

8/10 Bien

Anthony

Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Tina

Voyage d’affaires
Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2023

10/10 Excellent

Aaron

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023

10/10 Excellent

K

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023

4/10 Médiocre

David

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The staff were unhelpful and giving wrong information, I was told upon check-in I can show up for breakfast at same cost in the morning, it was £18 I was told, we got to the breakfast area in the morning and they said it £24 and the lady was very un-helpful and boardline rude. The room was really dated and in need of an upgrade
Séjour de 1 nuit en avril 2023
Réponse de Rooms Division Manager le 6 mai 2023
Dear David Thank you for taking the time to give feedback from your recent stay. Please accept my most sincere apologies for the miscommunication with the cost of breakfast and how this was then handled by a member of the restaurant team. Please be assured that this is not our usual standard, and that your comments have been relayed to the restaurant manager to follow up with the team. Hoping we get the opportunity to welcome you back for a future stay.

8/10 Bien

Steven

Séjour de 1 nuit en avril 2023
Réponse de Rooms Division Manager le 6 mai 2023
Thank you Steven, for taking the time to leave a score after your recent stay. Look forward to welcoming you again.

4/10 Médiocre

Gwen

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Really disappointed - I was expecting more from this hotel. Such a lovely location and great layout but food and drink was really poor and there are just so many signs of lack if maintenance and care. Staff were lovely and rooms really clean.
Séjour de 1 nuit en avril 2023

2/10 Horrible

leon

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
not recommended
Swimming pool has limited time access for children which is not advertised and is misleading. We booked this hotel purely because of the pool, we arrived at 17.30 to be told it closes for kids at 18.00 which ruined our kids night. The hotel room was very dirty as was the cutlery/plates at breakfast. The pillows were disgusting and the bed had some sort of fixings poking out which scratched one of our kids legs. I won’t be returning here!
Séjour de 1 nuit en avril 2023

8/10 Bien

Jonathan

Séjour de 1 nuit en mars 2023

4/10 Médiocre

Roger, League City

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
need to sort out service and cleanliness. Tables in bar area not clean (morning to evening). Breakfast tables in dining area not wiped down. Staff not courteous when walking around/ in front of guests.
Séjour de 5 nuits en mars 2023

10/10 Excellent

s l

Séjour de 1 nuit en mars 2023
Réponse de Rooms Division Manager le 6 mai 2023
Thank you for a leaving a wonderful 10 score after staying with us. Hope to see you again soon.

8/10 Bien

peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good relaxing weekend. Hotel very nice. Staff were good and polite.
Séjour de 2 nuits en mars 2023

4/10 Médiocre

L G

Voyage d’affaires
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Dreadful Food & Service!!
Looooong wait to be checked in, nearly 20 minutes with no other people in front of me!! Didn’t set-up the pre-auth a/c properly after taking £50 so had to pay for drinks separately at the bar (twice after them promising to sort it out after the first time) Had to go and sort the issue out myself and it took another 15 minutes just to be seen to sort out the room a/c and eventually had to go and knock the staff door to be seen, along with another couple who had been waiting for ages before me. Mum & Daughter Afternoon Tea on the table next to me was abysmal and given a ful refund and spoilt their special occassion….the cucumber was completely slimey and the clotted cream virtually frozen. No other white wine apart from Chardonnay available…No Pinot Grigio or Sauv Blanc. Asked for Pint of Orange Juice and Lemonade for evening meal (got a pint of lemonade with a small splash of orange squash) Ordered Prawn & Crayfish Cocktail (they turned up with Pate after about 20 minutes) then had to wait AGAIN and when the cocktail turned up the lettuce was black and disgusting. (See picture) Chips that came with the steak were literally swimming in grease and the chips were so hard they broke when you tried to cut them. All of the above was reported as the issues arose!!!….shocking service from a reputable hotel chain and I certainly wouldn't recommend anyone to stay there unless they severely enhance their service offering and standards.
Séjour de 1 nuit en mars 2023

2/10 Horrible

adrian

Les points faibles : Personnel et service
Let down by Expedia on the booking. Hotel dated and not properly clean, breakfast cold and no jacuzzi steam room to hot etc.
Séjour de 1 nuit en février 2023

6/10 Satisfaisant

Heidi

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Ok could be better
Lovely hotel and rooms are large comfortable and quiet. The service in the restaurant at both dinner and breakfast was bad and food ok but not great, and for this reason alone I won’t return.
Séjour de 1 nuit en janvier 2023

10/10 Excellent

Franco

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Portal Hotel
Very nice Hotel
Séjour de 1 nuit en janvier 2023

6/10 Satisfaisant

Marcus

Voyage d’affaires
Les points faibles : Personnel et service
Business Stay
Average stay
Séjour de 1 nuit en janvier 2023

10/10 Excellent

Sian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really lovely stay as always :)
Séjour de 1 nuit en janvier 2023

8/10 Bien

Gary

Séjour de 1 nuit en décembre 2022