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Avis sur The Ashbee Hotel

5 out of 5
The Ashbee Hotel
Viale San Pancrazio 46, Taormina, ME

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 56 avis sur 76." "
Note des voyageurs de 8 (Bien), d’après 10 avis sur 76." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 76." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 76." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 76." "

9,4/10

Propreté

9,2/10

Personnel et service

9,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

YANN

Séjour de 3 nuits en juillet 2023

10/10 Excellent

Marguerite

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juillet 2022

6/10 Satisfaisant

FRANCK, CAEN, France

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Dommage
Hotel sympa mais peut mieux faire... Chambre confort et déco très bonne. Petit déjeuner buffet (jus de fruits en brique) dommage pour la sicile et les oranges dans les arbres autour.... Les oeufs en supplément (dommage pour un 4 étoiles avec la nuit à ce prix) Demander une chambre vue mer si possible (attention, exposition moyenne) Piscine non chauffée et mal exposée... Pas d'animation ou d'effort particulier dans l'hotel malgré un personnel (très jeune) sympathique. Surtout résidentiel et basta. (et si vous demandez des chips, alors sortez 2,50 €) Mieux a faire dans Taormina pour ce budget... Bonne chance

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful grounds - pool, outside sitting area and rooftop breakfast location all have spectacular views of the sea. Our "superior" room was in a separate building across the entry courtyard from the main building. The bedroom was on the small side; no view of anything; in lieu of a normal bathtub there was a spa big enough to share with several friends (climbing in and out to shower was a challenge). The room also had a second story bedroom/bath, which had no benefit for the two of us. The hotel is in a quiet location but only a block or two from the principal tourist streets. Valet parking (a must) is 50 Euros/day. All in all, a wonderful place to stay. (Note that to reach the hotel, and the town, from the motorway requires driving up a somewhat steep, narrow winding road - just go slowly if not used to these roads - was only a bit scary when tour busses were headed in the opposite direction!)
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Carlos, Westlake

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All great, except elevator to 2 floors up to breakfast was not working during the entire 3 day stay. Staff a little slow in general. Great restaurant!
Séjour de 3 nuits en octobre 2023

6/10 Satisfaisant

Linda

The Ashbee is in a great location with regard to the main shopping/dining area in Taormina. My room was essentially next to the main busy road so very loud. The property had their garbage in a dumpster picked up at 4am right outside our room. There is trash and discarded items on the side of the property that you see every time I walked to my room (room 37 deluxe room). There is no dresser or shelves to put away any clothes. The pool is FREEZING and is not heated. Outdoor areas are very sparse and no cushions are provided for balcony areas unless requested. The free breakfast was excellent and served on the roof. Overall, an average property that needs updating and cleanup in a great proximity to the main shopping area of Taormina.
Séjour de 4 nuits en septembre 2023

10/10 Excellent

Darioush

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our second time staying at the Ashbee hotel. Gorgeous boutique hotel. Perfect location. Beautiful property. Nice rooms. Great staff. We will start here every time we come back.
Séjour de 6 nuits en septembre 2023

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A wonderful oasis to spend time in Taormina. Convenient and quiet after a morning walking and exploring we relaxed by the pool which has wonderful panoramic views.
Séjour de 4 nuits en septembre 2023

10/10 Excellent

Jess

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We absolutely loved our stay. The staff made everything very easy for us and the hotel was stunning.
Séjour de 6 nuits en août 2023

10/10 Excellent

Abby

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Ashlee was the loveliest hotel I’ve stayed at in Europe. The staff was courteous and went out of their way to ensure we had what we needed. The hotel was very close to shopping and many restaurants. We loved having breakfast on the second level — the views were amazing. Highly recommend to anyone staying in Taormina!
Séjour de 3 nuits en août 2023

10/10 Excellent

Eyal

Séjour de 1 nuit en juillet 2023

2/10 Horrible

Rami

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property must be rated less than one star. Rude and incompetent staff. They stole my hang bag and the manager Francesco did not cooperate or even bother to investigate. He stopped answering my emails and calls when I approached him and till today the case is still open without resolution. They don’t meet the least minimum standards of customer service. They are unsafe and disrespectful today the least. Our 2 other couple friends who stayed there at the same time also had the same awful experience. Unfortunately they ruined our experience at Taormina and highly recommend not to consider staying or dining at this property.
Séjour de 3 nuits en juillet 2023

6/10 Satisfaisant

MIRA

Séjour de 4 nuits en juillet 2023

10/10 Excellent

linda

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely unparalleled experience - phenomenal views, small (26 rooms), a stone’s throw from all the dining and shops of Taormina, exceptional dining (2* Michelin) luxurious in all details and a staff that was simply superb.
Séjour de 3 nuits en juin 2023

8/10 Bien

Eduardo

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muy buen hotel
Séjour de 2 nuits en juin 2023

10/10 Excellent

Ellen Marie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful hotel, beautiful location and the staff could not have been nicer. Breakfast on the terrace each morning was amazing. The staff organized a private trip to Mt. Etna for us which worked out great. Would highly recommend this hotel.
Séjour de 4 nuits en mai 2023

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breathtaking view. The pool could’ve been heated.
Séjour de 2 nuits en octobre 2022

10/10 Excellent

SARAH

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and I absolutely loved our stay at the Ashbee. The hotel itself is on beautiful grounds, so even if you are not interested in exploring the Taormina area you will be happy with the views you find at the hotel. But if you do want to explore, it is in the perfect location. Not right in the busy walking streets of the old town, but close enough that all you need is 5-10 minutes to get to any restaurant you want to get to in that area. The breakfast was delicious, and with so many options we had a hard time deciding what to have every day. The service was exceptional, from the front desk staff, to the breakfast staff, to the cleaning staff, they are really on top of everything and will go out of their way to make sure you are enjoying your stay. We also highly recommend having dinner at the St George restaurant while you are there. This was my husband and my first Michelin star experience, and we were not disappointed. Not only was the food amazing, but the service was unparalleled. Just stay here, you will be pleased with your decision.
Séjour de 5 nuits en juillet 2022

6/10 Satisfaisant

Rob

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The Hotel is well located and within relatively easy walking distance of the night life of Taormina around the historical area. The stay at the hotel was marred by not being able to access the Michelin rated restaurant. Its not like there weren't good options available outside the Hotel but it would have been nice to have been told the place was fully boked when booking the room....this place is not cheap !! I felt a little ripped off to be honest... A final moan.....we were invited for a welcoming drink at the pool and after being walked down to the pool area by the duty manager, we were sniffily informed by the barman that he wasn't ready for us !....this is a 5 star joint !! Besides these issues, we enjoyed the stay and loved the breakfast on the rooftop deck !
Séjour de 2 nuits en août 2022

6/10 Satisfaisant

Andreas

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
5(4)-star boutique hotel with unreleased potential
The property is beautiful with a nice, north-western view (note that there’s no view to Etna, which is a big minus being in Taormina.) We booked a standard room, which was very small and quite frankly did not meet the standards of an expensive 5-star hotel. The biggest problem with the hotel, however, is the service. Some of the staff were indeed very professional and friendly, but too many of them were not. Espesically at breakfast: it took too long to order, they forgot what you had ordered (always some mistakes) and the service was non-existent. It felt like several of the staff were not very happy about working at the Ashbee hotel and had very little enthusiasm about the work. The check-in process was also quite underwhelming, with little to no information - it felt like you were just thrown into the room. All in all, way too expensive for the service you get. We had dinner one night at the Four Seasons and the difference in service could not have been bigger.
Séjour de 5 nuits en juillet 2022

10/10 Excellent

Marjorie, charlotte

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was Perfect in every way. I would highly recommend this hotel. The location is perfect to town. Just one block from town. Service was excellent. Just an amazing spot. The staff was so kind and helpful
Séjour de 5 nuits en août 2021

10/10 Excellent

Steven

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing!
Amazing location with an exceptional view, next to the city center and the cable car to the beach. We loved this quiet place!
Séjour de 2 nuits en juillet 2020

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gorgeous terrace with sea view and lovely pool. Valet parking for your car. Helpful staff. But quite expensive so know ahead that this a real splurge but worth it as a way to relax in luxury when In Taormina Sicily.
Séjour de 2 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was amazing and the hotel is gorgeous. It was a great experience and we really enjoyed our stay there.
Séjour de 3 nuits en septembre 2019

8/10 Bien

Leepa, Toronto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The common areas of the hotel are spectacular , the gardens and the view. The pool, though small, was beautifully situated. We were there in high season and it was quite quiet. The breakfast was lovely with amazing views. Some negatives: We stayed in Room 30 - there wasn't enough drawer space. The air conditioning was temperamental - which was very annoying especially for the price. The thermostat in the room didn't seem to be functioning properly - though they were able to control the temperature properly from the reception. The wifi worked well, but you had to continually re sign in with your name and email address. It was very annoying. Overall, given the very steep price, and the negatives mentioned. I would probably try another hotel next time round.
Séjour de 2 nuits en septembre 2019

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en août 2019

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
At check-in, front desk person told my wife and I he was upgrading us to the Spa Suite. We went to check it out, it smelled of mold and sewage. Told him we couldn't stay in that room and wanted our original room as booked. He said "it was occupied." Told us to have a drink pool side and he "would see what he could do." Came back with a paper for me to sign for another room at a cost of 1,350 euros more (on top of the 4,460 euros I was already paying). My wife was livid; but what could I do? Last night we had to move because the room we were in was reserved by someone else. (Can you believe this?) Went to another room and could fall asleep until 5:00am as every time the people in the room above us went to the bathroom, rank the sink, or showered, it literally sounded like water was pouring in on us. Complained to the Resident Manager about the last night, he took 110 euros off for the inconvenience. When I complained about the bait-and-switch pay with the room, he gave me a long story about every room in the hotel being unique before giving me 350 euros off the 1,350 euros excess charge. Would never recommend this place. Front desk people are just unethical. When I started to talk to the bar and pool staff, they told me when we checked in there were only 4 or 5 rooms occupied. Further below there is another customer who asks if the positive reviews that have been posted are fake. I agree with him. Will be interesting to see if Expedia deletes my review.
Séjour de 4 nuits en mai 2019

10/10 Excellent

Lan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
酒店地理位置非常好，景色出众，房间不大
Séjour de 1 nuit en octobre 2018
Réponse de Davide Mancuso le 22 oct. 2018
Dear Guest, First and foremost I wish to thank you for taking the time to write this review. We are glad to read that you enjoyed the stay with us at The Ashbee Hotel. Furthermore, we appreciated your feedback about our room size and the location. As you may know The Ashbee Hotel is a historical villa and each rooms is quite different in terms of size and layout. Please consider me and My Team at your full disposal for any further assistance and we all look forward to the pleasure of welcome you back in Taormina in the near future. Kind regards Davide Mancuso Resident Manager on behalf of Mr. Rosario Rubino Cluster General Manager

10/10 Excellent

Bonnie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Absolutely Beautiful Hotel!
Absolutely Beautiful Boutique Hotel in every way! Highly recommend The Ashbee and commend all of the staff for outstanding service on every level. Will indeed be back!
Séjour de 5 nuits en juillet 2018

8/10 Bien

Francis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel met standing
Voortreffelijk hotel , goed gelegen in het centrum van Taormina, de parking is een groot pluspunt, zeer goed restaurant st-georges
Séjour de 2 nuits en juin 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
An Oasis of Calm
Taormina is a fairly busy tourist town, especially in the evenings, but the Ashbee is an oasis of calm in a beautiful setting with excellent service from the ever attentive staff. The breakfast is as amazing as everyone says. There is a slightly over-complicated system of wifi codes but that's the only real problem !
Séjour de 4 nuits en juin 2018

8/10 Bien

Tom, London

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent location near centre of town but seclude
Room a bit small. Phone did not work. Bath got blocked up
Séjour de 7 nuits en mars 2018

8/10 Bien

A, london

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Charming Sicilian Break
The Ashbee is delightful. Great location, room decor, bathrooms. Excellent staff- Davide, Simona and Christian great team and concierge were fantastic. The housekeeping turndown service was lovely. My only recommendations would be to consider updating some tech in room- have iPod docks, ports, coffee machine. And suggest investing in a comprehensive spa, and improving the poolside menu. Although can’t complain considering how charming it is to wander around the quaint Taormina and explore its many delights.
Séjour de 5 nuits en mars 2018

10/10 Excellent

phil, london

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful oasis
Marvellous hotel with excellent staff. A great retreat from the busy Taormina streets. Breakfast was fantastic. Room was not huge, but was very nicely done. Only issue was the lack of storage space. There were no drawers.
Séjour de 7 nuits en octobre 2017

10/10 Excellent

Rolf Germann, Schweiz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellentses Hotel
Direkt an der TAORMINA Shoping Meile 15 Minuten per Shuttle Bus von der TAORMINA BEACH entfernt.
Séjour de 3 nuits en juillet 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Expensive! Beautiful but over priced!
All the customers staying there were complaining about the price of food and beverages. As a result they went outside the hotel to eat and drink at lunchtime and evenings. If the prices were reduced the hotel would be busier. The bar was always empty because of this !! Beautiful location ideal for the town!
Séjour de 9 nuits en juillet 2017

10/10 Excellent

DF_Architect

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful view. Quiet and private
Wonderful hotel. Perfect setting. Excellent staff. Private. The St. George Restaurant is the best in Taormina by far for fine dining.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Classic luxury
If ever a hotel fitted its location this is it. Lovely ambiance, views and luxury in all the right places. Small hotel with the usual advantages that this brings. Very central location in Taormina but with its own privacy guaranteed. One word of warning which is not the fault of the hotel, watch out for the late afternoon Mosquitos. Wear the necessary deterrent creams and sprays. A really enjoyable holiday week

4/10 Médiocre

Voyageur vérifié

プライバシーが守られてない
概ねよかった。ただし浴槽の排水口に髪の毛が残っていたので浴槽せいそうしてるの？　石でできている浴槽なので少し気持ち悪くなり清掃員に伝えた。　また　一日に2度？清掃をすることになっているようだが　夜の9時半　とか　昼間　9時とか　勝手に　合鍵で入ってこようとして何度も大声で叫んだ。チェーンとかがない部屋なのでとても嫌な思いをした。　カップルでの滞在で夜9時半　朝の9時に勝手に入ってくるのはやめてもらいたい。

10/10 Excellent

David & Sandy, Tempe, AZ

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful views and private
My wife and I thoroughly enjoyed our 3 night stay within minutes walking of centro Toarmina. The hotel views of the ocean were amazing and the interior views from our patio were private and equally amazing. The staff was very attentive and friendly. We'd recommend this boutique hotel to anyone looking for a romantic stay in Sicily!
View from our patio
Patio
Bathroom with amazing shower
Sweeping hotel view

6/10 Satisfaisant

pj, london

Les points forts : Personnel et service
Les points faibles : Propreté
Nice and close to town
Nice breakfast on rooftop. Polite staff. Quiet hotel. Room had ants in bathroom for some reason though.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mooi gelegen met schitterend uitzicht over de zee
Mooi gelegen met schitterend uitzicht over de zee en de omgeving.

10/10 Excellent

Stephen, Boston

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best view in town
Gorgeous historic property. The view from the mansion-like grounds, restaurant and pool is astounding. Great breakfast. Located off of a narrow, busy street but only a block or two from the main pedestrian mall.

10/10 Excellent

Lizzie, Melbourne, Australia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful historic villa
An elegant historic villa close to Corso Umberto but located in its own serene and private sanctuary. Warm welcoming staff who were so kind and helpful. Beautiful food, service and location at St George's Restaurant.

10/10 Excellent

arnie, ny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
wonderful service good food quiet
Close to everything but quiet and restful. nice pool and roof top bar

10/10 Excellent

carlos e, Curitiba

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Taormina nota 10 .
Hotel muito bem localizado proximo ao cable car e a Corso Humberto que é a proncipal via de Taormina . Quartos muito bons e vista privilegiada . Cafe da mmanhã ótimo e com vistas para as praias e para Taormina

10/10 Excellent

Nina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Maddy, Sydney

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Ok
Hotel was ok - bit tone honest we were expecting better from the pictures. We were on our honeymoon and were put in a terrible room by the road and bottom floor with no outlook. They didn't upgrade us but moved us to a better room if same category (why not put honeymooners in there to start with?!). Then tried to charge €25 a day for parking when firstly we didn't realise it would be anything and then when checked this said €20. Did send a bottle of champagne when moved rooms as obviously realised the initial room was bad and we're on honeymoon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved it ! Great location ! Great room! No complaints ...

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely Taormina
Gorgeous boutique hotel in a lovely location, overlooking Taormina.