Avis sur Wyndham Tamarindo
Wyndham Tamarindo
200m Al E Y 800m Al N Del, Bco, Ncal. De Tamarindo, Tamarindo, Guanacaste
Avis
8,4
Très bien
8,6/10
Propreté
8,6/10
Personnel et service
8,0/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en famille
4 nov. 2023
Séjour de 7 nuits en octobre 2023
Réponse de Reservaciones le 7 nov. 2023
Good MorningI hope you are having a great dayThank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay pleasant.
8/10 Bien
Simon
Voyage d’affaires
22 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A1
Simon
Séjour de 3 nuits en septembre 2021
Réponse de Reservaciones le 22 sept. 2021
Good Morning, I hope you are having a great day, Thank you for taking a moment to share your expirence. I am happy to hear you found the excellent service.
Thanks for your visit
10/10 Excellent
Georges
26 mai 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voir un beau coucher de soleil.
Georges
Séjour de 1 nuit en mai 2021
8/10 Bien
Pascale
26 mai 2021
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Vue splendide sur l’océan
Pascale
Séjour de 1 nuit en mai 2021
10/10 Excellent
nICOLE
1 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nICOLE
Séjour de 10 nuits en décembre 2019
Réponse de Wyndham Tamarindo le 8 janv. 2020
Dear guest, Thank you for choosing Wyndham Tamarindo for your stay. We are glad to know that you enjoyed your stay during your trip. We look forward to seeing you soon. Kind regards, Wyndham Tamarindo
6/10 Satisfaisant
Marie
Voyage en couple
13 nov. 2019
Les points forts : Équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Marie
Séjour de 2 nuits en novembre 2019
Réponse de Wyndham Tamarindo le 25 nov. 2019
Dear guest,
Thank you for choosing Wyndham Tamarindo for your stay. We are glad to know that you enjoyed your stay during your trip. We also take note of the things you have mentioned to improve our service.
We look forward to seeing you soon.
Kind regards,
Wyndham Tamarindo
10/10 Excellent
philippe, Nice FRANCE
Voyage en couple
3 mars 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
philippe
Séjour de 3 nuits en février 2019
Réponse de Wyndham Tamarindo Staff le 11 mars 2019
Dear guest,
Thank you for choosing Wyndham Tamarindo. We appreciate your opinion. It is satisfying to us knowing that you had a good experience while staying here.
We hope to host you again in the near future.
Best regards,
10/10 Excellent
Sarah
23 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sarah
Séjour de 2 nuits en décembre 2018
Réponse de Wyndham Tamarindo le 25 déc. 2018
Dear Guest, Thank you very much for sharing your experience at Wyndham Tamarindo.
Merry Christmas
8/10 Bien
Kevin
7 sept. 2018
Agréable séjour
Kevin
Séjour de 2 nuits en août 2018
Réponse de Wyndham Tamarindo Staff. le 14 sept. 2018
Dear Kevin,
Thank you for sending us your comment, it is very important for us to have feedback from all of our visitors. It makes us happy to know that you were fond of the staff's predisposition as well as some of our many services, such as the pool and breakfast. We are glad to know that you have had a very good stay. We will gladly receive you again in Wyndham Tamarindo.
Best regards,
Wyndham Tamarindo Staff.
10/10 Excellent
Voyageur vérifié
7 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Réponse de Santiago le 10 avr. 2018
Thank you very much for your rating.
WYndham Tamarindo
8/10 Bien
Michel
12 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michel
Séjour de 2 nuits en février 2018
10/10 Excellent
Ioana, Les Coteaux
28 janv. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel en montagne avec vue sur la mer
Ioana
Séjour de 7 nuits en janvier 2018
Réponse de Santiago le 30 janv. 2018
Thank you very much for taking your time on sharing your experience.
Warm Regards, Wyndham Esplendor Tamarindo.
8/10 Bien
Frederik
12 janv. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ok
Frederik
Séjour de 1 nuit en janvier 2018
8/10 Bien
Frederik
5 janv. 2018
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Frederik
Séjour de 1 nuit en janvier 2018
8/10 Bien
Voyageur vérifié
10 avr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel tranquille avec très belle vue sur océan
Voyageur vérifié
Réponse de fen le 11 avr. 2017
Dear guest,
Thank you for staying at Esplendor Tamarindo. We appreciate your review, and we hope your experience was good enough!
We are looking forward to see you again.
Kind regards, Esplendor Tamarindo Staff
10/10 Excellent
Nancy, Québec
27 févr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent 4 étoiles
Nancy
Réponse de fen le 3 avr. 2017
Dear Nancy,
Thank you for staying at Esplendor Tamarindo. We appreciate your review, and we hope your experience was good enough!
We are looking forward to see you again.
Kind regards, Esplendor Tamarindo Staff
10/10 Excellent
Georges G, Québec
6 févr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incroyable vue sur l'océan
Georges G
Réponse de fen le 3 avr. 2017
Dear Georges,
Thank you for staying with us. It's really good to hear a review like this one. There is nothing better than a happy guest! Your words are a great motivation for all of us.
We are looking forward to see you among our guests one more time.
Kind regards, Esplendor Tamarindo Staff.
10/10 Excellent
Jerome, Québec
17 avr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très belle expérience
Jerome
Réponse de Santiago Magno Gerente le 22 avr. 2016
Dear Jerome,
Thank you for staying at Esplendor Tamarindo. It's good to hear a positive review from a happy guest. Thank you for sharing your experience with us!
We are looking forward to see you soon again.
Kind regards,
8/10 Bien
Marwane, Paris
7 août 2015
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Très bonne adresse
Marwane
10/10 Excellent
lori
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
lori
Séjour de 3 nuits en mai 2024
Réponse de Reservaciones le 20 mai 2024
Good MorningI hope you are wellThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.
8/10 Bien
Anabel
18 mai 2024
Anabel
Séjour de 7 nuits en mai 2024
Réponse de Reservaciones le 20 mai 2024
Good MorningI hope you are wellThank you for taking the time to provide your feedback. We're delighted to hear that you enjoyed our great location and the stunning views from our infinity pool. We're glad you found our breakfast satisfactory, though we appreciate your suggestion to add more variety to our offerings.We apologize for any inconvenience caused by the condition of your room and the balcony door. Your comments regarding the need for a paint job have been noted, and we will address these issues to improve our guests' comfort.We regret that your experience with our spa did not meet your expectations. We will review our spa services to ensure they meet the high standards we strive for.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an improved experience.
8/10 Bien
Susan
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susan
Séjour de 2 nuits en mai 2024
Réponse de Reservaciones le 18 mai 2024
Good MorningI hope you are wellThank you for giving us a great rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.
10/10 Excellent
Laura
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 2 nuits en mai 2024
Réponse de Reservaciones le 14 mai 2024
Good MorningI hope you are well, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.
10/10 Excellent
Jessica
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en avril 2024
Réponse de Reservaciones le 13 mai 2024
Good MorningI hope you are wellThank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our location, amenities, and hospitality exceeded your expectations. Providing our guests with a beautiful and relaxing experience is our top priority, and we're delighted that we could deliver that for you. We look forward to welcoming you back on your next visit! If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.
6/10 Satisfaisant
Agueda
11 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Agueda
Séjour de 5 nuits en mai 2024
Réponse de Reservaciones le 13 mai 2024
Good morning I hope you are well,Thank you very much for your evaluation, we would like to have more details about your stay with us in order to improve.Best Regards
6/10 Satisfaisant
JUNYI
Voyage en famille
8 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
JUNYI
Séjour de 2 nuits en mai 2024
Réponse de Reservaciones le 9 mai 2024
Good MorningI hope you are wellWe sincerely apologize for the inconvenience you experienced during your stay. We strive to provide a comfortable and pleasant experience for all our guests, and we regret that we fell short of your expectations in this instance.Regarding the issue with the hot water, we have promptly notified our maintenance team to address this matter and ensure that it is resolved efficiently. Additionally, we have taken immediate action to address the concern about the cleanliness of the towels to uphold our standards of hygiene and guest satisfaction.Your feedback is invaluable to us, as it helps us identify areas for improvement and deliver a better experience for future guests. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
10/10 Excellent
JOCELYN
Voyage en groupe
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JOCELYN
Séjour de 5 nuits en mai 2024
Réponse de Reservaciones le 7 mai 2024
Good MorningI hope you are having a great dayThank you for your kind words! At our hotel, we pride ourselves on our friendly staff and stunning amenities, including our infinity pool. While we're not directly located on the beach, our complimentary shuttle service ensures you can easily access it. We're delighted to hear that you enjoyed our delicious cuisine as well as the beautiful views. We hope to welcome you back soon for another memorable stay!
8/10 Bien
katie, Londonderry
Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
katie
Séjour de 5 nuits en avril 2024
Réponse de Reservaciones le 3 mai 2024
Good MorningI hope you are having a great dayThank you for your feedback! We're delighted to hear that you enjoyed our hotel and its amenities, such as the gorgeous views, friendly staff, awesome beach club, good pool and restaurant, as well as the complimentary breakfast and shuttle service. We're especially glad you appreciated the company of our adorable feline resident, Ruben!We apologize for any inconvenience regarding the towels. We understand the importance of having an adequate supply for our guests and will address this issue promptly with our housekeeping team to ensure it doesn't recur.Additionally, we appreciate your feedback regarding the accessible bathroom. We strive to provide comfortable and accessible accommodations for all our guests.We value your comments and look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
8/10 Bien
Tim
Voyage en couple
2 mai 2024
Les points forts : Personnel et service
Tim
Séjour de 1 nuit en mai 2024
Réponse de Reservaciones le 3 mai 2024
Good MorningI hope you are having a great dayWe're sorry to hear about your experience with the initial room. We sincerely apologize for any inconvenience caused by the broken lamps, cigarette burns, and malfunctioning AC.We're glad to hear that our team was able to promptly address the issue by providing you with a new room. However, we apologize if the alternative room didn't fully meet your expectations in terms of size and bed type. We appreciate your feedback and will use it to improve our room allocation process to better meet the needs and preferences of our guests.we're delighted that you enjoyed dining at our restaurant and found our breakfast buffet to be excellent. Your satisfaction with our culinary offerings means a lot to us, and we'll continue to strive for excellence in all aspects of your stay.We value your continued support and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.
10/10 Excellent
DIJANA
Voyage en groupe
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DIJANA
Séjour de 8 nuits en avril 2024
Réponse de Reservaciones le 29 avr. 2024
Good MorningI hope you are wellThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.
8/10 Bien
Elsa
25 avr. 2024
Elsa
Séjour de 3 nuits en avril 2024
Réponse de Reservaciones le 16 mai 2024
Good MorningI hope you are wellThank you for giving us a great rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.
10/10 Excellent
Mark
24 avr. 2024
Mark
Séjour de 2 nuits en avril 2024
Réponse de Reservaciones le 15 mai 2024
Good MorningI hope you are wellThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.
10/10 Excellent
Julio
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julio
Séjour de 1 nuit en avril 2024
Réponse de Reservaciones le 25 avr. 2024
Good Morning I hope you are having a great dayThank you for taking the time to tell us about your experience at Wyndham Tamarindo. It is always a pleasure to receive positive feedback.I am particularly pleased that you found a great day. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
8/10 Bien
ERISON
Voyage en couple
24 avr. 2024
Les points forts : Propreté et personnel et service
ERISON
Séjour de 4 nuits en avril 2024
Réponse de Reservaciones le 24 avr. 2024
Good MorningI hope you are having a great dayWe appreciate your feedback and take matters concerning the safety of our guests, especially children, very seriously. Your feedback helps us improve, and we thank you for bringing this to our attention. If you have any further concerns or need assistance, please don't hesitate to contact us directly.
10/10 Excellent
Nicole
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 3 nuits en mars 2024
Réponse de reservaciones le 24 avr. 2024
Good MorningI hope youare having a great dayThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.
10/10 Excellent
Giselle
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Giselle
Séjour de 1 nuit en avril 2024
Réponse de Reservaciones le 24 avr. 2024
Good MorningI hope you are having a great dayThank you for taking the time to tell us about your experience at Wyndham Tamarindo. It is always a pleasure to receive positive feedback.I am particularly pleased that you founda great hotel with amazing view. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
10/10 Excellent
Michael
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en avril 2024
Réponse de Reservaciones le 23 avr. 2024
Good MorningI hope you are wellThank you for taking the time to tell us about your experience at Wyndham Tamarindo. It is always a pleasure to receive positive feedback.I am particularly pleased that you found amazing view. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
10/10 Excellent
Antonietta
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antonietta
Séjour de 2 nuits en avril 2024
Réponse de Reservaciones le 22 avr. 2024
Good MorningI hope you are having a great dayThank you for taking the time to tell us about your experience at Wyndham Tamarindo. It is always a pleasure to receive positive feedback.I am particularly pleased that you found great view. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
2/10 Horrible
Josie
17 avr. 2024
Josie
Séjour de 3 nuits en avril 2024
Réponse de Reservaciones le 8 mai 2024
Good MorningI hope you are having a great dayThank you for taking the time to tell us about your experience at Wyndham Tamarindo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that about your stay, please give us more information about your case . Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
8/10 Bien
Sharon
Voyage en groupe
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Sharon
Séjour de 5 nuits en avril 2024
Réponse de Reservaciones le 18 avr. 2024
Good MorningThank you for taking the time to tell us about your experience at Wyndham Tamarindo. It is always a pleasure to receive positive feedback.I am particularly pleased that you found great lobby and amenities I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
8/10 Bien
Jody
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Jody
Séjour de 2 nuits en avril 2024
Réponse de Reservaciones le 15 avr. 2024
Good Morning, I hope you are having a great day,Thank you for taking the time to tell us about your experience at Wyndham Tamarindo. It is always a pleasure to receive positive feedback.I am particularly pleased that you found beautiful viwe and staff helpful. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
8/10 Bien
Patricia
Voyage en groupe
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Patricia
Séjour de 2 nuits en avril 2024
Réponse de Reservaciones le 15 avr. 2024
Good MorningI hope you are having a great dayWe're thrilled to hear you enjoyed your stay with us at Wyndham Tamarindo! Thank you for your kind words about our hotel. It's wonderful to hear that you found the breathtaking views from your balcony overlooking the pool and ocean. Our team takes pride in providing a memorable experience, and we're delighted that you would recommend us. We hope to welcome you back for another fantastic stay in the future!
10/10 Excellent
Julie
Voyage en famille
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 7 nuits en mars 2024
Réponse de Reservaciones le 15 avr. 2024
Good MorningI hope you are having a great dayWe're thrilled to hear you enjoyed your stay with us at Wyndham Tamarindo! Thank you for your kind words about our hotel and amenities. It's wonderful to hear that you found the food excellent and enjoyed the breathtaking views from your balcony overlooking the pool and ocean. Our team takes pride in providing a memorable experience, and we're delighted that you would recommend us. We hope to welcome you back for another fantastic stay in the future!
10/10 Excellent
Jose, Heredia
Voyage en famille, Voyage d’affaires
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose
Séjour de 2 nuits en avril 2024
Réponse de Reservaciones le 15 avr. 2024
Good MorningI hope you are having a great dayWe're thrilled to hear you enjoyed your stay with us at Wyndham Tamarindo! Thank you for your kind words about our hotel. It's wonderful to hear that you found the breathtaking views and sunsets. We hope to welcome you back for another fantastic stay in the future!
6/10 Satisfaisant
Brian, Toronto
Voyage en groupe
7 avr. 2024
Les points forts : Équipements
Les points faibles : Propreté
Brian
Séjour de 6 nuits en mars 2024
Réponse de Reservaciones le 8 avr. 2024
Good MorningI hope you are having a great dayThank you sincerely for your feedback, and we appreciate your honesty. We regret that your experience at our hotel did not fully meet your expectations.We take your observations about the condition of the pool area and room cleanliness very seriously. We constantly strive to maintain our facilities in optimal condition, and your feedback will help us identify areas for improvement. We are taking steps to address these issues, including scheduling renovations and enhancing our cleaning protocols to ensure that future guests enjoy a more satisfactory experience.Regarding the shuttle service, we apologize for any inconvenience you may have experienced. We hope to have the opportunity to welcome you again in the future and demonstrate our commitment to your total satisfaction.
10/10 Excellent
Michael
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 4 nuits en mars 2024
Réponse de Reservaciones le 8 avr. 2024
Good MorningI hope you are having a great dayThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.
10/10 Excellent
Irena
Voyage en couple
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Irena
Séjour de 4 nuits en mars 2024
Réponse de Reservaciones le 4 avr. 2024
Good MorningI hope you are having a great dayThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.
10/10 Excellent
Annisha
3 avr. 2024
Annisha
Séjour de 4 nuits en mars 2024
Réponse de Reservaciones le 24 avr. 2024
Good MorningI hope you are having a great dayThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs, we hope to see you soon.
10/10 Excellent
Max, Katy
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Max
Séjour de 5 nuits en mars 2024
Réponse de Reservaciones le 3 avr. 2024
Good MorningI hope you are having a great dayThank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you enjoyed our property with its excellent views and clean rooms.Regarding the towels, we apologize for any inconvenience caused by their condition. Your comment has been noted, and we'll make sure to address this promptly to enhance the overall experience for our guests.Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back for another great experience in the future. If you need any assistance or have any further comments, please don't hesitate to reach out to us.
4/10 Médiocre
Anthony
Voyage en couple
1 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Anthony
Séjour de 3 nuits en mars 2024
Réponse de Reservaciones le 2 avr. 2024
Good Morning I hope you are having a great dayWe sincerely apologize for the inconvenience you experienced during your stay at our hotel. We strive to provide exceptional service to all our guests, and it is disheartening to hear that we fell short of your expectations.Regarding the discrepancy in charges, we check your billing, the charge are for room and taxes and Minibar consume ( Sprite, Water, Juice) we will resend your billing on private message and we will can check together, Additionally, we apologize for the slow internet connection, as we understand the importance of reliable connectivity, especially for conducting business and maintaining communication.We also regret to hear that the breakfast and coffee did not meet your expectations. We continuously strive to improve our offerings, and your feedback will be taken into consideration for future enhancements.Your comments have been shared with our housekeeping team to ensure that such lapses are addressed and prevented in the future.Please know that your satisfaction is our top priority, and we hope to have the opportunity to exceed your expectations on a future visit. If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact us directly.