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Avis sur Hyatt House Tallahassee Capitol – University

3 out of 5
Hyatt House Tallahassee Capitol – University
1100 RAILROAD AVENUE, Tallahassee, FL

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 831 avis sur 1172." "
Note des voyageurs de 8 (Bien), d’après 184 avis sur 1172." "
Note des voyageurs de 6 (Satisfaisant), d’après 71 avis sur 1172." "
Note des voyageurs de 4 (Médiocre), d’après 38 avis sur 1172." "
Note des voyageurs de 2 (Horrible), d’après 48 avis sur 1172." "

9,2/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Dominique

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour parfait hôtel excellent peut-être le petit déjeuner à améliorer
Séjour de 1 nuit en mai 2023
Réponse de Carolanne Savage ~General Manager le 18 mai 2023
Dominique, Wow! Thank you for your 10-star review. We appreciate your business and feedback. Come back and see us again soon! Sincerely,

8/10 Bien

fabrice

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien situé Bon rapport qualité prix Rien de défavorable a dire
Séjour de 1 nuit en juillet 2022
Réponse de Manager le 5 août 2022
Thanks for staying with us!

10/10 Excellent

Christiane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très grande chambre, fonctionnelle, calme, je pense qu’elle venait d’être refaite ou alors l’hôtel était neuf, très agréable
Séjour de 1 nuit en novembre 2021
Réponse de Marsha le 22 nov. 2021
Thank you for posting a review. We are so glad you enjoyed your stay and appreciate your feedback. We look forward to welcoming you back again soon.

4/10 Médiocre

Carlos

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The room I reserved for five people, the air conditioning did not work, I asked for another room and I accepted it, only for three people, my twenty-year-old son slept on the floor.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Rene

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ridiculous
Séjour de 4 nuits en mai 2024

10/10 Excellent

kiara

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful stay. I would love to stay again
Séjour de 1 nuit en mai 2024

10/10 Excellent

Amie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay! Exceptional suites with great design and space. This was perfect!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Incredible staff! So friendly and kind! Highly recommend!!
Séjour de 2 nuits en mai 2024

10/10 Excellent

Demetrice

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A smiling face means so much when youre going through life events. That surely was my morning and evening greetings. Very clean and quiet atmosphere. I would truly be back.
Séjour de 2 nuits en mai 2024

10/10 Excellent

WON HEE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Stacey

Voyage en famille, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed on fifth floor. Had an Oder the entire stay. Limited parking.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Renato

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Still recovering from the recent tornado. Fridge not working and took hours for maintenance to come and address.
Séjour de 2 nuits en mai 2024

8/10 Bien

DORREL

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

eddie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
R
Séjour de 1 nuit en mai 2024
Réponse de Carolanne Savage- General Manager le 21 mai 2024
Eddie, Thanks for your 5-star review. We appreciate you and your business. We hope to see you again soon!

2/10 Horrible

Marilyn

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
My refrigerator wasn't working properly i call maintenance twice ,provolone still wasnt fix. I had no body was i reported it still wasn't refilled was empty...... gor the money everthing should have been intact...i went out and bought soap ,,,have to refill on ice to drink my water...very disappointed.
Séjour de 2 nuits en mai 2024
Réponse de Carolanne Savage- General Manager le 21 mai 2024
Marilyn, Thanks for your recent review. I am sorry to hear you experienced issues during your stay. I will be speaking with our department heads to ensure your concerns are addressed properly. Thanks again for your business, we look forward to seeing you again soon!

2/10 Horrible

William

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property would not answer phone to change reservation or cancel. The company could not reach them either. Awful hotel. Scam
Séjour de 1 nuit en mai 2024
Réponse de Carolanne Savage- General Manager le 21 mai 2024
William,Thanks for your recent review. Upon researching your reservation, it appears you booked a non-refundable reservation. I would recommend reviewing the cancellation policies prior to making any reservations in the future. We hope you will give us another opportunity. Once again, thanks for your recent review.

6/10 Satisfaisant

Arthur, Tallahassee

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The location of this hotel was great very close to a grocery store and several restaurants. Housekeeping is something to be desired. I went out and bought my own cleaning supplies to clean myself. Basically, the only thing they did was make the bed and put new sheets on trash was left from the previous guest along with dishes in the dishwasher.
Séjour de 2 nuits en mai 2024
Réponse de Carolanne Savage- General Manager le 21 mai 2024
Arthur, Thanks for your recent review. We value your feedback and appreciate your business. I am sorry to hear you had some issues during your stay and will be speaking with our housekeeping team so we can address your concerns. Once again, thank you for your feedback and business. We hope you will give us another opportunity in the not-too-distant future.

2/10 Horrible

Kierra

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Carolanne Savage- General Manager le 21 mai 2024
Kierra, So sorry to hear you had issues during your stay. We would love to get additional details so we can correct these issues as soon as possible.

4/10 Médiocre

Jop

Voyage en famille avec de jeunes enfants
Last minute change of reservation from a 2 queen bedroom to a king bedroom
Séjour de 2 nuits en mai 2024
Réponse de Carolanne Savage- General Manager le 14 mai 2024
Jop, Thanks for your recent review. After the tornados we had to place multiple rooms out of order since their AC units could not be cooled by our generators. I am sorry that this inconvenienced you and your family. We hope you will give us another opportunity in the not-too-distant future. Thanks again for staying with us. We do appreciate your business and the opportunity to serve you. We look forward to seeing you again soon.

10/10 Excellent

Felexia

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and I stayed at this property for Mother’s Day weekend. It was right after the storm in Tallahassee. The hotel only had lights in the lobby, hallways, and elevators. We didn’t have lights or hot water in our room, but it was still a great experience. The staff was very caring and professional. Considering the weather conditions, they put forth the best hotel accommodations. We will be there again regardless.
Séjour de 2 nuits en mai 2024
Réponse de Carolanne Savage- General Manager le 14 mai 2024
Felexia, Thanks for your recent review. We appreciate your business and value your feedback. I am so happy to hear you enjoyed your stay with us and cannot wait to share your kind words with the team. We have been working very hard to ensure everyone in-house during the storms were comfortable. Once again, thank you so much for sharing your experience with me. It means a lot to me and the team. We all look forward to welcoming you back soon. Felexia, Thanks for your recent review. We appreciate your business and value your feedback. I am so happy to hear you enjoyed your stay with us and cannot wait to share your kind words with the team. We have been working very hard to ensure everyone in-house during the storms were comfortable. Once again, thank you so much for sharing your experience with me. It means a lot to me and the team. We all look forward to welcoming you back soon.

10/10 Excellent

Laura

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, close to FSU. We actually experienced a tornado the morning we were leaving. The staff handled the event very well as well as the aftermath. The building alarms worked as they should to notify everyone of danger.
Séjour de 1 nuit en mai 2024
Réponse de Carolanne Savage- General Manager le 14 mai 2024
Laura, Thank you for your 5-star review. I really appreciate your kind words and look forward to sharing your feedback with the team. It means a lot to us that you acknowledged everyone's hard work to ensure everyone was safe during the unexpected storms. I am happy to hear you and your family were safe and look forward to seeing you again soon!

10/10 Excellent

Tyler

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en avril 2024
Réponse de Carolanne Savage- General Manager le 14 mai 2024
Tyler, Thanks for your 5-star review. We are thrilled to hear you had a great time and cannot wait to see you again soon. Until then, take care and have a wonderful summer.

10/10 Excellent

Jeannette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Carolanne Savage- General Manager le 14 mai 2024
Jeannette,Thanks for your 5-star review. We are so happy to hear you had a great time and cannot wait to see you again soon. Until then, take care and have a wonderful summer.

4/10 Médiocre

Blanca

Voyage en famille
Les points faibles : Propreté et personnel et service
Check in 2 hrs past time .
Séjour de 2 nuits en mai 2024
Réponse de Carolanne Savage- General Manager le 8 mai 2024
Hello Blanca,Thanks for your recent review and feedback. Sorry there was a delay in housekeeping. Our team’s number one priority is providing a clean guest room and sometimes there can be delays on busy days. I reached out to you while you were in-house to speak about this issue but didn’t receive a response to my message. We hope you enjoyed the rest of your visit and hope to see you again soon. Until then, take care and have a great day!

6/10 Satisfaisant

Bernabe

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The breakfast was not sufficient for all guests. We went to the breakfast table at 9 AM. The foods were never replenished once empty.. like the sausage ran out, the bacon was very greasy and just broken few pieces left. Even bread ran out and never replenished. The guests who never ate went to the breakfast table with empty trays of sausage, and greasy bacon with only tid bits left. Stayed at room202 for one night on 5/05/2024 and checked out 05/06/2024
Séjour de 1 nuit en mai 2024
Réponse de Carolanne Savage- General Manager le 8 mai 2024
Bernabe,Thanks for your recent review. We value your business and appreciate your feedback. Sorry to hear you experienced some difficulties at breakfast. Our team works extremely hard to provide breakfast to hundreds of guests during special event weekends. If you and your family experienced a delay, I apologize. We hope you will give us another opportunity in the not too distant future. Until then, take care and have a wonderful summer.

10/10 Excellent

Jennifer

Séjour de 2 nuits en mai 2024
Réponse de Carolanne Savage- General Manager le 14 mai 2024
Jennifer, Thanks for your 5-star review. We are thrilled to hear you had a great time and cannot wait to see you again soon. Until then, take care and have a wonderful summer.

4/10 Médiocre

Christopher

Voyage en famille
Les points faibles : Personnel et service et équipements
Overall my worst Hyatt experience. At first greeted warmly but room was not ready 30 mins before check in, which is understandable. Came back 2 hours after check in and the room was still not ready yet. The client associate, Tighe, was cold and disinterested to ensure I had a quality check in experience. I was told the hotel was short staffed and could not have the room ready. Additionally, 1 elevator was broken and my room once ready did not have a clean smell. The breakfast was not very good the first day. Upon checking out at 6:15am for an early flight I asked if I could grab a banana or cereal from breakfast and was refused by the same staff member, being told breakfast is not available until 6:30. Left with a cup of coffee and a memory to always avoid this hotel when visiting my child at FSU.
Séjour de 2 nuits en avril 2024
Réponse de Carolanne Savage- General Manager le 6 mai 2024
Christopher, Thanks for your recent review. We value your feedback and appreciate your business. I am sorry to hear you had a delay with checking in a few weeks ago. We were in the middle of a housekeeping transition and there were delays that Sunday, so I apologize again. I have addressed your concerns to the front desk, and I can assure you those issues were taken care of by management. I apologize that breakfast was not up to your standards. We rotate our menu daily and try to have fresh and hot foods ready at our designated breakfast hours. It is our hope that you will decide to give us another opportunity in the not-too-distant future. We would love a chance to prove how great of a service we can offer. Until then, take care and have a wonderful summer!

8/10 Bien

Lindsay

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pleasant stay
Séjour de 1 nuit en avril 2024
Réponse de Carolanne Savage- General Manager le 6 mai 2024
Lindsay,Thanks for your 4-star review. I am happy to hear you had a pleasant stay and look forward to seeing you again soon! Until then, take care and have a wonderful summer.

10/10 Excellent

Jahaira

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the breakfast. I loved everuthing. The hotel looks new.
Séjour de 1 nuit en mai 2024
Réponse de Carolanne Savage- General Manager le 6 mai 2024
Jahaira, Yay! We are thrilled to hear you loved your stay, our breakfast selections and our new hotel. We look forward to many more future visits! Until then, take care and have a wonderful day!

10/10 Excellent

Monica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love it!
Séjour de 1 nuit en avril 2024
Réponse de Carolanne Savage- General Manager le 6 mai 2024
Monica, Wow! 5 out of 5! We are so happy to hear you loved your stay and look forward to seeing you again soon! Hurry back!

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful large rooms. Property was clean. Very close to College Town and Both FSU and FAMU. Loved the warm chocolate chip cookies!
Séjour de 1 nuit en avril 2024
Réponse de Carolanne Savage ~General Manager le 4 mai 2024
James,Wow! Thank you for your 5-star review. I am happy to hear that you loved our guestrooms, location, and chocolate chip cookies :-) We look forward to seeing you again soon!

10/10 Excellent

Boardman, Beaumont

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great hotel
Séjour de 1 nuit en avril 2024
Réponse de Carolanne Savage ~General Manager le 4 mai 2024
Boardman, Thank you for your 5-star review. We are so thrilled to hear you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

Phillip, Covington

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en avril 2024
Réponse de Carolanne Savage- General Manager le 1 mai 2024
Phillip, Thanks for your 5-star review. We are so happy to hear you loved your stay and look forward to seeing you again soon.

6/10 Satisfaisant

Regina

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
They need to deep clean the bathrooms. Specially the toilet
Séjour de 1 nuit en avril 2024
Réponse de Carolanne Savage- General Manager le 1 mai 2024
Regina, Thanks for your recent review. We value your business and appreciate your feedback. I will share your concerns with our housekeeping team and we all look forward to seeing you again soon.

10/10 Excellent

Ibis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and comfy rooms also good breakfast!
Séjour de 2 nuits en avril 2024
Réponse de Carolanne Savage- General Manager le 26 avr. 2024
Ibis,Wow! Thanks for your 5-star review. So happy to hear you loved our comfy rooms and breakfast. I look forward to sharing your kind words with the team! We all look forward to seeing you again soon!

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Carolanne Savage- General Manager le 26 avr. 2024
Steve,Thanks for your 5-star review! We appreciate your business and look forward to seeing you again soon!

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice stay
Séjour de 1 nuit en avril 2024
Réponse de Carolanne Savage- General Manager le 24 avr. 2024
Amanda,Thanks for your 5-star review! The team and I appreciate your feedback and support. Looking forward to seeing you soon!

10/10 Excellent

Tiffany

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Carolanne Savage- General Manager le 24 avr. 2024
Tiffany,Wow! Thanks for your 5-star review. I look forward to sharing your feedback with the team and seeing you again soon!

10/10 Excellent

Carina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Carolanne Savage- General Manager le 24 avr. 2024
Carina,Wow! 5 out of 5 stars! Thank you so much. We value you and your business. We all look forward to welcoming you back soon!

10/10 Excellent

Tammy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Carolanne Savage- General Manager le 20 avr. 2024
Tammy,Thanks for your 5-star review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Anthony

Les points forts : Équipements
As advertised. Great location and great service.
Séjour de 2 nuits en avril 2024
Réponse de Carolanne Savage- General Manager le 20 avr. 2024
Anthony,Thanks for your 5-star review. I am happy to hear you found everything to be as advertised and look forward to welcoming you back soon!

10/10 Excellent

MARIA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my hotel of choice when traveling to Tallahassee. Excellent.
Séjour de 1 nuit en avril 2024
Réponse de Carolanne Savage- General Manager le 20 avr. 2024
Maria,Thank you for your excellent review. I look forward to sharing your insights with the team and celebrating your recent experience. We all look forward to seeing you again soon.

10/10 Excellent

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The woman who checked us in was lovely and helpful
Séjour de 2 nuits en avril 2024
Réponse de Carolanne Savage- General Manager le 20 avr. 2024
Amy,Thanks for your 5-star review. I look forward to sharing your feedback with the team and welcoming you back soon!

8/10 Bien

Anildat

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
Shower was dirty had soap scum And hair
Séjour de 1 nuit en avril 2024
Réponse de Carolanne Savage- General Manager le 12 avr. 2024
Anildat, Thank you for your recent review. I am sorry to hear you experienced issues while staying with us. I will address your concerns with our housekeeping team. We hope you will give us another opportunity in the future.

10/10 Excellent

Bruce, Fort Wayne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, clean hotel. Parking was an additional $15
Séjour de 1 nuit en avril 2024
Réponse de Carolanne Savage- General Manager le 12 avr. 2024
Bruce,Thanks for your recent review. We are happy to hear you enjoyed your stay and look forward to seeing you again soon!

10/10 Excellent

George, Fort Lauderdale

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great place
Séjour de 2 nuits en avril 2024
Réponse de Carolanne Savage- General Manager le 9 avr. 2024
George, Wow! Thank you for your 5-star review. We are thrilled to hear you found our hotel to be a great place to stay and look forward to welcoming you back soon.

6/10 Satisfaisant

Michael

Les points forts : Personnel et service
Breakfast was horrible, silverware dirty Way over priced for you get i paid $400 a night and it a $150 a night hotel at best property is starting to show a lot of wear and tear. wont be coming back any time soon.
Séjour de 1 nuit en avril 2024
Réponse de Carolanne Savage- General Manager le 9 avr. 2024
Michael, I am so sorry to hear you experienced issues while staying at our hotel. I will be speaking with our culinary team and addressing your concerns with the team. It is our hope you will give us another opportunity in the future.

8/10 Bien

Anita

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bath could use more towel hangers. Toilet paper holder was crooked and TP kept falling off! Staff was very friendly!
Séjour de 3 nuits en avril 2024
Réponse de Carolanne Savage- General Manager le 9 avr. 2024
Anita, Thank you for your recent review. We value your feedback and appreciate your business. Sorry to hear there was issues with your toilet paper holder, I will create a work order and alert our engineering team. We hope you will give us another opportunity in the not-too-distant future. Until then, take care.

10/10 Excellent

Beniaah, Middleburg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Me and my family had a great time plus our dog.
Séjour de 2 nuits en avril 2024
Réponse de Carolanne Savage- General Manager le 9 avr. 2024
Beniaah, Thank you for your 5-star review. I am so happy to hear the entire team including the puppy, enjoyed your stay. We look forward to welcoming you all back in the not-too-distant future.