This accommodation clearly has no concerns about a bad review. Where to start? Check in was appalling, disinterested staff, surly welcome, no information provided. We had to ask everything. The room was expensive for a dirty, mouldy, disfunctional space. No hot water, no cups or mugs provided, threadbare towels looked 20 years old. Sheets were dirty and old. The bathroom sink was blocked. It smelled badly of mould. It was very noisy, rubbish everywhere.
The rides and pools were okay. The place looks tired, several things under repair or construction made it feel like a building site which was an eyesore and unsafe for children. Limited supervision and poorly managed.
Despite saying we could bring a 4 year old to the room for no extra charge, they proceeded to charge me 800 pesos per night.
The food was awful, expensive and had limited choice. How can anybody make such terrible rice is beyond explanation. Under-cooked eggs, old food, terrible service, chaotically managed. They continually ran out of trays, utensils, water and even soy sauce in the dining area and of course the queues were incredibly lengthy. We had to queue for 30 minutes for breakfast one day. Just unacceptable for 5000 pesos per night.
The rides were okay. The pool areas were average.
Stay away and go to Sipalay instead.
