Coffres-forts dans les chambres, bureau, Wi-Fi gratuit, draps fournis

Avis sur Quest Hotel Tagaytay

3 out of 5
Quest Hotel Tagaytay
Fora Rotunda Tagaytay, Emilio Aguinaldo, Hi-way, Silang Crossing East, Tagaytay, Cavite

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 78 avis sur 146." "
Note des voyageurs de 8 (Bien), d’après 39 avis sur 146." "
Note des voyageurs de 6 (Satisfaisant), d’après 18 avis sur 146." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 146." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 146." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

maraquel

Les points forts : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Maffy le 27 mai 2024
Dear Maraquel, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Maffy Escueta

6/10 Satisfaisant

Kia Wee

Voyage en couple
Les points forts : Propreté et personnel et service
Overall was good
Séjour de 1 nuit en mai 2024
Réponse de Maffy le 27 mai 2024
Dear Kia Wee, Thank you for your feedback. We are delighted to hear that your overall experience was good. Your satisfaction is our top priority. We hope to welcome you for a more enjoyable stay soon! Sincerely, Maffy Escueta Front Office Manager

10/10 Excellent

April

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are very accommodating and polite. I asked for few request and Ces, the frontline employee who assisted us made sure that have a comfortable vacation.
Séjour de 1 nuit en mai 2024
Réponse de Maffy Escueta le 27 mai 2024
Dear April, We are delighted to hear that you had a comfortable vacation with us. Our team at Quest Hotel Tagaytay aims to provide excellent service to all our guests. We appreciate your kind words about Ces and will ensure your feedback reaches the team. Sincerely, Maffy Escueta Front Office Manager

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Maffy Escueta le 2 mai 2024
Dear Richard, We’re glad to hear that you had a great stay with us here at Quest Hotel Tagaytay! Our team is dedicated to making the best experience for our guests and we're so glad that you felt the warm hospitality from our staff. Thanks for choosing us - we hope to see you again soon!Warm Regards, Maffy Escueta Front Office Manager

6/10 Satisfaisant

Gary

Voyage en couple
The room was clean just a little bit small especially the bathroom the safe was not bolted down. Someone could just walk out with the safe and the balcony door would not lock.
Séjour de 3 nuits en mars 2024
Réponse de Maffy Escueta le 31 mars 2024
Dear Gary, Thank you for choosing Quest Hotel Tagaytay for your recent stay. We appreciate you taking the time to share your feedback with us and we apologize for any inconvenience you experienced during your stay. Rest assured that your feedback especially with our safety deposit box is duly noted and will be tended to. Again, thank you for sharing your thoughts, and I hope your future visits are more pleasant.Warm Regards, Maffy EscuetaFront Office Manager

10/10 Excellent

Pacito

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location is accessible to shopping area and restaurants.
Séjour de 2 nuits en mars 2024
Réponse de Maffy Escueta le 20 mars 2024
Dear Pacito,Thank you for highlighting our hotel's convenient location near shopping areas and restaurants. We hope to welcome you back soon.Sincerely,Maffy EscuetaFront Office Manager

10/10 Excellent

Rodolfo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesomeness!
Séjour de 2 nuits en février 2024
Réponse de Maffy Escueta le 28 févr. 2024
Dear Rodolfo, Thank you for the great review of our hotel! It was such a pleasure to have you with us and we are glad that you enjoyed your stay. We are looking forward to welcoming you back hopefully in the not too distant future.Sincerely,Maffy Escueta Front Office Manager

10/10 Excellent

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is well appointed from the moment you walk in. Throughout it is bright clean. The room has a very comfortable bed, a well positioned safe & coffee station. The shower is spacious & has all your needs. Staff are professionally guest focused with the wonderful Filipino charm. My asawa & I celebrated our 9th anniversary together there & the setting was ideal. Thank you.
Séjour de 5 nuits en février 2024
Réponse de Maffy Escueta le 28 févr. 2024
Dear Anthony, Thank you for taking the time to share your experience at Quest Hotel Tagaytay. We are delighted to hear that we made your 9th anniversary memorable. We look forward to welcoming you back on your next visit to TagaytayWarm Regards, Maffy Escueta Front Office Manager

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté et équipements
Quite and easily accessible to all places to see...except for the curtains in our rooms wc has a gap in the middle should be rectified cause people can see us at night inside our room...staff was all nice and professional...over all happy with our stay...
Séjour de 1 nuit en février 2024
Réponse de Maffy Escueta le 22 févr. 2024
Dear Paul, Thank you for sharing your feedback about your recent stay at Quest Hotel Tagaytay. We appreciate your kind words about our staff and their professionalism. We have noted your feedback regarding the curtains in your room and will take it into account for future improvements. We are glad to hear that you had an overall happy stay with us. We hope to welcome you back in the future.Warm Regards, Maffy Escueta Front Office Manager

2/10 Horrible

NOEMI

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Maffy Escueta le 22 févr. 2024
Dear Noemi, Thank you for taking the time to review our hotel. We appreciate your feedback and apologize for any issues you faced during your stay with us. At Quest Hotel Tagaytay, we strive to provide a comfortable and enjoyable experience for all our guests, and are disappointed that we did not meet your expectations in certain areas. We take pride in delivering excellent customer service and it is our utmost priority to ensure that every guest leaves satisfied with their stay. We sincerely apologize for any inconvenience this may have caused you, and thank you once again for sharing your experience with us. Warm Regards Maffy EscuetaFront Office Manager

10/10 Excellent

Edgardo, Antioch

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful and clean hotel to getaway from the city. The weather was perfect and its vicinity is located perfectly. We had a great overnight stay, amazing staff, and good breakfast food. We’ll definitely come back! Thanks Quest Hotel and awesome staff.
Séjour de 1 nuit en février 2024
Réponse de Maffy Escueta le 13 févr. 2024
Dear Edgardo, Thank you for the cool review of our hotel! We appreciate you highlighting your experiences and we are glad that you enjoyed your stay. Again, thank you and we hope to see you again very soon.Warm Regards, Maffy Escueta Front Office Manager

6/10 Satisfaisant

Joel

Voyage en famille
Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en février 2024
Réponse de Maffy Escueta le 13 févr. 2024
Dear Joel, Thank you for choosing Quest Hotel Tagaytay for your recent stay. We appreciate you taking the time to share your feedback with us and we apologize for any inconvenience you experienced during. Again, thank you for sharing your thoughts, and I hope your future visits are more pleasant.Warm Regards, Maffy Escueta Front Office Manager

8/10 Bien

Elizabeth, Las Vegas

Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
Easy access to nearby shopping and restaurants.
Séjour de 1 nuit en février 2024
Réponse de Maffy Escueta le 13 févr. 2024
Dear Elizabeth, Thank you for taking the time to share your review. We appreciate your kind words about our great location in the heart of Tagaytay. Your feedback is very valuable to us. We are looking forward to welcoming you back hopefully in the not too distant futureWarm Regards, Maffy Escueta Front Office Manager

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Maffy Escueta le 13 févr. 2024
Dear Brian, Thank you for the great review of our hotel! It was such a pleasure to have you with us and we are glad that you enjoyed your stay. We are looking forward to welcoming you back hopefully in the not too distant future.Sincerely,Maffy Escueta Front Office Manager

6/10 Satisfaisant

Aireen

Voyage en famille
Near the mall
Séjour de 2 nuits en janvier 2024
Réponse de Maffy Escueta le 30 janv. 2024
Dear Aireen, Thank you for taking the time to share your review. We appreciate your kind words about our great location in the heart of Tagaytay. Your feedback is very valuable to us. We are looking forward to welcoming you back hopefully in the not too distant future.Warm Regards, Maffy Escueta Front Office Manager

10/10 Excellent

Ann Marizze

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en janvier 2024
Réponse de Maffy Escueta le 28 janv. 2024
Dear Ann Marizze, Thank you for your glowing review of Quest Hotel Tagaytay! We are delighted that you enjoyed your stay at Quest Hotel Tagaytay. We strive to make every stay a pleasant one and it is very gratifying to hear that you are satisfied with our services. We hope you had a wonderful time in Tagaytay and look forward to welcoming you back soon.Warm Regards, Maffy Escueta Front Office Manager

8/10 Bien

Luis M

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quick Getaway Bulacan Bros.
Nice location, in between 2 malls and also near the rotunda allowing easy access going into Tagaytay and to Manila. Don’t get the rooms facing the road as it is noisy. They should soundproof the sliding doors.
Séjour de 1 nuit en janvier 2024
Réponse de Maffy Escueta le 28 janv. 2024
Dear Luis M, Thank you for choosing Quest Hotel Tagaytay! We take pride in our convenient location, which allows our guests to have everything they need within reach. We appreciate your feedback regarding the soundproofing, and we will take it into consideration for future improvements. Thank you for your kind words about our hotel and we hope to welcome you back soon.Sincerely,Maffy EscuetaFront Office Manager

10/10 Excellent

Kristine

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I will definitely keep on booking on Quest whenever I go to Tagaytay. I really liked this Hotel.
Séjour de 2 nuits en janvier 2024
Réponse de Maffy Escueta le 28 janv. 2024
Dear Kristine,Thank you for choosing Quest Hotel Tagaytay for your recent stay. We are delighted to hear that you enjoyed your experience with us and that you plan to continue booking with our hotel in the future. Your kind words are greatly appreciated. Again, thank you and we hope to see you again very soon.Sincerely,Maffy EscuetaFront Office Manager

10/10 Excellent

Fernando

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Staff! Very professional and tries to help in every way.
Séjour de 1 nuit en janvier 2024
Réponse de Maffy Escueta le 19 janv. 2024
Dear Fernando, We are delighted that you enjoyed your stay at Quest Hotel Tagaytay. We strive to make every stay a pleasant one and it is very gratifying to hear that you are satisfied with our services. We hope you had a wonderful time in Tagaytay and look forward to welcoming you back soon.Warm Regards, Maffy Escueta Front Office Manager

10/10 Excellent

Marites, Springfield

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable, bright and spacious. Staff was friendly and accommodating. Highly recommend staff and food. Will def be back!
Séjour de 2 nuits en janvier 2024
Réponse de Maffy Escueta le 19 janv. 2024
Dear Marites, Thank you for the cool review of our hotel! We appreciate you highlighting your experiences and we are glad that you enjoyed your stay. Again, thank you and we hope to see you again very soon.Warm Regards, Maffy Escueta Front Office Manager

10/10 Excellent

Reena

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Despite the fact we were there due to my father being in the hospital, discovering this gem within a stone's throw away made the ordeal less stressful & taxiing. The staff were wonderful and the amenities were on par for Western accommodations. The grandkids and us adults were able to still explore and enjoy our vacation, but still be nearby our dad to take care of him. We'd book again there and will recommend them to family & friends!
Séjour de 2 nuits en janvier 2024
Réponse de Maffy Escueta le 19 janv. 2024
Dear Reena, We are delighted that you enjoyed your stay at Quest Hotel Tagaytay. We strive to make every stay a pleasant one and it is very gratifying to hear that you are satisfied with our services. We hope that your father feels better soon! We hope you had a wonderful time in Tagaytay and look forward to welcoming you back soon.Warm Regards, Maffy Escueta Front Office Manager

10/10 Excellent

Fernando

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Staff
Great Staff & support team.
Séjour de 2 nuits en janvier 2024
Réponse de Maffy Escueta le 19 janv. 2024
Dear Fernando, We are delighted that you enjoyed your stay at Quest Hotel Tagaytay. We strive to make every stay a pleasant one and it is very gratifying to hear that you are satisfied with our services. Rest assured that the points you raised regarding breakfast will be tended to. We hope you had a wonderful time in Tagaytay and look forward to welcoming you back soon.Warm Regards, Maffy Escueta Front Office Manager

10/10 Excellent

Carmencita

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de FOS le 25 déc. 2023
Dear Ms. Carmencita,Thank you for rating us 10/10. We are glad that you had a great stay at Quest Hotel Tagaytay and we are able to meet your expectations. We are looking forward welcoming you back soon.Sincerely,Mark Jayson De ChavezFront Office Supervisor

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
청소상태가 너무 않좋아요.
청소상태가..너무 않좋습니다. ㅠㅠ 각별한 주의를요합니다.
Séjour de 3 nuits en décembre 2023
Réponse de FOS le 18 déc. 2023
Dear Valued Guest.Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Quest Hotel is committed to providing high-quality customer service to all of ourguests. We hope to see you again in the near future.Sincerely,Mark Jayson De ChavezFront Office Supervisor

8/10 Bien

youngdal

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de FOS le 18 déc. 2023
Dear Valued Guest,Thank you for rating our hotel! We are delighted to hear that you had a positive experience with us at Quest Hotel Tagaytay. We hope you’ll visit us again soon. Sincerely,Mark Jayson De ChavezFront Office Supervisor

8/10 Bien

Vesa

Séjour de 1 nuit en décembre 2023
Réponse de FOS le 18 déc. 2023
Dear Valued Guest,Thank you for rating our hotel! We are delighted to hear that you had a positive experience with us at Quest Hotel Tagaytay. We hope you’ll visit us again soon. Sincerely,Mark Jayson De ChavezFront Office Supervisor

10/10 Excellent

Shugo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Jayz le 1 déc. 2023
Dear Shugo, Thank you so much for your great rating about Quest Hotel. We are glad that you had a cool, comfy, and clean stay with us. We are looking forward welcoming you back here soon!Sincerely,Mark Jayson De ChavezFront Office Supervisor

10/10 Excellent

Petra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en novembre 2023
Réponse de Maffy Escueta le 30 nov. 2023
Dear Petra, Thank you for the great review of our hotel! It was such a pleasure to have you with us and we are glad that you enjoyed your stay. We are looking forward to welcoming you back hopefully in the not too distant future.Sincerely,Maffy Escueta Front Office Manager

10/10 Excellent

Faye

Séjour de 2 nuits en novembre 2023
Réponse de Maffy Escueta le 9 déc. 2023
Dear Faye, Thank you for the great review of our hotel! It was such a pleasure to have you with us and we are glad that you enjoyed your stay. We are looking forward to welcoming you back hopefully in the not too distant future.Sincerely,Maffy EscuetaFront Office Manager

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service and they great care of the costumers.
Séjour de 8 nuits en octobre 2023
Réponse de Jayz le 8 nov. 2023
Dear Daniel,Thank you so much for sharing your great feedback! We are glad that you enjoyed your stay at Quest Hotel Tagaytay. We are looking forward to welcoming you back here.Sincerely,Mark Jayson De ChavezFront Office Supervisor

8/10 Bien

james

Les points forts : Personnel et service
there is a moldy smell to the room and some mildew in the shower. The bed is so comfortable.
Séjour de 3 nuits en octobre 2023
Réponse de Richard le 29 oct. 2023
Dear James,Thank you for taking the time to provide us with feedback about your recent stay. We are delighted to hear that you found our bed comfortable; however, we are truly sorry to learn about the issues you encountered in your room. Your feedback is important to us, and we take it seriously.We understand that the moldy smell and mildew in the shower were not up to your expectations, and we want to assure you that we are actively addressing these concerns to improve the quality of our rooms. We apologize for any inconvenience this may have caused during your stay.Your valuable feedback helps us to continuously enhance our guests' experience, and we hope you will consider giving us another opportunity to provide you with a more pleasant and comfortable stay in the future.Thank you for choosing us, and we appreciate your understanding.Sincerely,Richard ReyesHousekeeping Manager

8/10 Bien

dexter

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Doorlock going to veranda is broken and lizard inside the room. Improvement of cleanliness as dirts in the common areas are noticeable.
Séjour de 1 nuit en octobre 2023
Réponse de FOS le 20 oct. 2023
Dear Dexter,Thank you for taking the time to share your feedback with us. I sincerely apologize for the inconvenience you have experienced during your stay. Rest assured that the points you raised will be tended to. Your review will definitely help us improve our services and offerings and allow us to give you a better experience in the future. Again, thank you and we hope to welcome you back soon.Sincerely,Mark Jayson De ChavezFront Office Supervisor

10/10 Excellent

Kent

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location and well placed overall would give a 3.8 out of 5 breakfast is only downside
Séjour de 4 nuits en octobre 2023
Réponse de FOS le 20 oct. 2023
Dear Kent,Thank you for the cool review of our hotel! We appreciate you highlighting your experiences and we are glad that you enjoyed your stay. Again, thank you and we hope to see you again very soon.Sincerely,Mark Jayson De ChavezFront Office Supervisor

10/10 Excellent

Yasuko

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
スタッフの対応がとても良いです。 ベッドもふかふかでゆっくり休めました。 隣のモールはさびれてるので、少し歩いてAyalaモールに行くと良いです。
Séjour de 1 nuit en septembre 2023
Réponse de Annie le 27 sept. 2023
Dear Yasuko-san,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Annie TafallaFront Office Associate

10/10 Excellent

Chua Hwee

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staffs friendly I like n hotel non smoking that's very good.... I don't like is not much choice for vegetarian for breakfast
Séjour de 3 nuits en juillet 2023
Réponse de Rhey le 24 juil. 2023
Dear Chua Hwee,Thank you for taking time to give us a feedback. We are glad that you enjoyed your stay with us. We hope to see you again soon!Sincerely,Rhey LoricaAssistant Front Office Manager

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exceeded expectations. Food was excellent!
Séjour de 4 nuits en juillet 2023
Réponse de Rhey le 24 juil. 2023
Dear Kevin,Thank you for taking time to give us a feedback. We are glad that you enjoyed your stay with us. We hope to see you again soon!Sincerely,Rhey LoricaAssistant Front Office Manager

4/10 Médiocre

Mauro Jr

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
New but old
Molds everywhere inside the room. Beddings moist. Wet floor due to poor air-conditioning.
Séjour de 1 nuit en juin 2023
Réponse de Rhey le 30 juin 2023
Dear Mauro Jr,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Rhey LoricaAssistant Front Office Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hungry but food was a satisfaction.
The staff were overwhlemed by the influx of guests last sunday who are to have their breakfast, such that nobody was manning those who are supposed to line up, thus leaving us the impression that there was no system in check. It took us almost an hour for the food to be served from the time we placed our orders.
Séjour de 2 nuits en juin 2023
Réponse de Rhey le 30 juin 2023
Dear Anonymous ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Rhey LoricaAssistant Front Office Manager

10/10 Excellent

Maria Avrieli, san angelo

Les points forts : Propreté et personnel et service
Réponse de Rhey le 27 mai 2023
Dear Maria Avrieli ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rhey LoricaAssistant Front Office Manager

10/10 Excellent

JHOANNE

Séjour de 16 nuits en avril 2023
Réponse de Rhey le 27 mai 2023
Dear JHOANNE,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rhey LoricaAssistant Front Office Manager

8/10 Bien

Beverly

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff.
Séjour de 2 nuits en mars 2023
Réponse de Rhey le 29 mars 2023
Dear Beverly,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Rhey LoricaAssistant Front Office Manager

10/10 Excellent

Andrew, Newport

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great stay at this comfortable and clean hotel. Very short walk to the two neighbouring malls and dozens of restaurants. Central to Skyranch fun park also. Breakfast is set menu, not buffet, and could definitely be better organised, slow service and cold food one day, fast service and hot food the next. Be ready for sizeable security deposit at check in, I had to leave 3,500 Peso for three nights. Overall a nice modern, clean hotel with with friendly helpful staff.
Séjour de 3 nuits en mars 2023
Réponse de Rhey le 17 mars 2023
Dear Mr. Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us. Your concern about restaurant will be discussed with the team. We hope to see you again very soon.Sincerely,Rhey LoricaAssistant Front Office Manager

6/10 Satisfaisant

Remedios

Les points forts : Propreté et personnel et service
The bathroom is very small. It could have been designed better. The bathroom drain did not flow properly. Even if we turned off the ac, it still continued its operation and was blowing directly towards the bed and the small sitting area. Fortunately, we only stayed one night. Overall, the staff was courteous.
Séjour de 1 nuit en février 2023
Réponse de Rhey le 3 mars 2023
Dear Remedios,Thank you for taking the time to rate us. We sincerely apologize if your stay was anything less than satisfying. Rest assured that we will tend to the areas that we need to improve on so we can provide a better stay in the future. Again, thank you and we are excited to welcome you back soon. Sincerely, Rhey LoricaAssistant Front Office Manager

10/10 Excellent

EVANGELINE AMBION

Séjour de 4 nuits en février 2023
Réponse de Rhey le 3 mars 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rhey LoricaAssistant Front Office Manager

6/10 Satisfaisant

Alvy Jean

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I liked the balcony of the hotel and able to go out the balcony
Séjour de 1 nuit en février 2023
Réponse de Rhey le 17 févr. 2023
Dear Ms. Aivy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Rest assured that your comment will be shared to the team. We hope to see you again very soon.Sincerely,Rhey LoricaAssistant Front Office Manager

8/10 Bien

Jhomar

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It's a couple of minutes' walk to Ayala Mall and restaurants
Séjour de 2 nuits en février 2023
Réponse de Rhey le 17 févr. 2023
Dear Mr. Jhomar,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Rest assured that your comment will be shared to the team. We hope to see you again very soon.Sincerely,Rhey LoricaAssistant Front Office Manager

10/10 Excellent

Pamela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2023
Réponse de Rhey le 8 mars 2023
Dear Ms. Vanessa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us. Rest assured that your review will be shared to the team as a source of motivation in delivering excellent service. We hope to see you again very soon.Sincerely,Rhey LoricaAssistant Front Office Manager

8/10 Bien

RIEKO

Séjour de 1 nuit en février 2023
Réponse de Rhey le 8 mars 2023
Dear Ms. Reiko,Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us. Rest assured that your review will be shared to the team as a source of motivation in delivering excellent service. We hope to see you again very soon.Sincerely,Rhey LoricaAssistant Front Office Manager

6/10 Satisfaisant

Michelle

Voyage en famille
Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2023
Réponse de Rhey le 12 févr. 2023
Dear Ms. Michelle,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Rhey LoricaAssistant Front Office Manager

10/10 Excellent

Consuelo

Séjour de 2 nuits en décembre 2022
Réponse de Rhey le 30 déc. 2022
Dear Consuelo,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Rhey LoricaFront Office Supervisor