Hall

Avis sur Embassy Suites by Hilton Syracuse Destiny USA

3.5 out of 5
Embassy Suites by Hilton Syracuse Destiny USA
311-371 Hiawatha Blvd., Syracuse, NY

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 605 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 192 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 105 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 61 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 40 avis sur 1003." "

8,6/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Stéphanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 29 nov. 2023
Stéphanie, it's wonderful to hear that you had an outstanding experience at Embassy Suites By Hilton Syracuse-Destiny USA. Your feedback is greatly appreciated. Our team looks forward to the opportunity of welcoming you back during your next visit. Safe travels!

10/10 Excellent

Lindy

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon service et chambre confortable
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 23 oct. 2023
Merci pour cette critique exceptionnelle, Lindy !Nous sommes ravis que votre expérience à l'Embassy Suites By Hilton Syracuse-Destiny USA ait été si merveilleuse ! Nous nous efforçons de faire en sorte que tous nos clients se sentent les bienvenus et détendus pendant leur séjour parmi nous. C'est fantastique que notre équipe puisse répondre à vos besoins et vous aider de toutes les manières possibles. Notre objectif est de plaire et vos éloges nous font savoir que nous faisons notre travail !Nous avons hâte de partager bientôt une autre expérience incroyable avec vous !

10/10 Excellent

Philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Superbe
Séjour de 2 nuits en août 2023
Réponse de Customer Service le 11 août 2023
Thank you for the fantastic rating, Philippe!It's outstanding you had such a wonderful experience at Embassy Suites By Hilton Syracuse-Destiny USA. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Bien

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La majorité du personnel est très bien, mais nous avons reçu un texto irrespectueux lorsque nous avons demandé que la chambre soit faite. Les lieux sont propres mais les chaises et le tapis de la chambre doivent être nettoyés. Le déjeuner est parfait et le 5 à 7 est une touche agréable.
Séjour de 2 nuits en juin 2023
Réponse de Customer Service le 26 juin 2023
Robert, merci d'avoir pris le temps de partager votre expérience à Embassy Suites By Hilton Syracuse-Destiny USA. C'est formidable d'apprendre que vous avez trouvé la majorité de notre personnel agréable et que vous avez apprécié la propreté de nos installations. Nous sommes également heureux de savoir que vous avez apprécié nos offres de petit-déjeuner et l'événement social du soir.Nous nous excusons pour le SMS irrespectueux que vous avez reçu lors de la demande de services de ménage. Soyez assuré que ce n'est pas le niveau de service que nous aspirons à fournir, et nous traiterons ce problème en interne pour nous assurer que cela ne se reproduise pas à l'avenir. De plus, nous apprécions vos commentaires sur les chaises et la moquette de votre chambre. Vos commentaires seront partagés avec notre équipe d'entretien ménager pour améliorer la propreté de nos chambres.Merci encore d'avoir choisi Embassy Suites By Hilton Syracuse-Destiny USA, et nous espérons avoir l'occasion de vous accueillir à nouveau pour un séjour encore plus exceptionnel à l'avenir.

8/10 Bien

Monique

Séjour de 1 nuit en juin 2023
Réponse de Customer Service le 16 juin 2023
We appreciate you sharing this positive rating, Monique!The comfort of our guests is important to us so we can't wait to see you back again at Embassy Suites By Hilton Syracuse-Destiny USA. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Claude

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great breakfast and drinks included. A/C was not cold enough.
Séjour de 1 nuit en juin 2023
Réponse de Customer Service le 6 juin 2023
Thank you for the great rating, Claude!We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our delicious breakfast and amenities, but we are disappointed to hear that we could have done more for you. We will share your feedback with our team moving forward.We look forward to sharing an even better experience with you soon!

10/10 Excellent

Sylvie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2023
Réponse de Customer Service le 3 mai 2023
Thank you for sharing your perfect rating with us, Sylvie!It's wonderful to see how much you appreciated your time at Embassy Suites by Hilton Syracuse-Destiny USA! We want everyone to feel right at home at our prime location. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 Bien

Sylvie

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Pool water not clear
Verry sad about pool. The water was verry dirty Could not able to dip in
Séjour de 2 nuits en mars 2023
Réponse de Customer Service le 10 mars 2023
We appreciate your feedback, Sylvie.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team.We'd love to see you again in the future to share a more positive experience with you.

10/10 Excellent

PATRICIA

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Bien situé, vraiment peu bruyant, très bon déjeuner. Par contre, propreté de la salle de bains laisse à désirer. Manque de personnel
Réponse de Customer Service le 8 janv. 2023
Merci pour la splendide critique, Patricia!Nous sommes ravis de savoir que vous avez passé un moment incroyable à Embassy Suites By Hilton Syracuse-Destiny USA. Nous tenons beaucoup à ce que nos invités se sentent ravis de revenir. Il n'y a rien de plus important pour nous que le bonheur de nos hôtes. Nous apprécions vraiment vos commentaires. Nous tiendrons compte de vos préoccupations au fur et à mesure que nous avancerons pour nous améliorer à l'avenir.Nous nous réjouissons de votre prochain voyage!

10/10 Excellent

Valerie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

10/10 Excellent

Guylaine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wow😍
Séjour de 2 nuits en août 2022
Réponse de Customer Service le 5 août 2022
Thanks for the amazing rating, Guylaine! We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Embassy Suites By Hilton Syracuse-Destiny USA!

10/10 Excellent

Sylvie

Séjour de 1 nuit en juillet 2022
Réponse de Customer Service le 19 juil. 2022
Thank you for sharing your perfect rating with us, Sylvie! It's wonderful to see how much you appreciated your time at Embassy Suites By Hilton Syracuse-Destiny USA! We want everyone to feel right at home at Embassy Suites By Hilton Syracuse-Destiny USA. Being able to create a feeling of home is exactly what we aim to do! We look forward to sharing another amazing experience with you soon!

4/10 Médiocre

Joanne, Gatineau

Voyage en famille
Les points faibles : Propreté et personnel et service
La reservation etait pour 4 perso nes. A notre arrivée, nous avons demandé un set de serviettes d'extra car il n'y en avait que 3 ainsi que 2 oreillers supplementaire. Nous avons recu nos articles vers 22h30 grace au conducteur de la navette Jamal qui s'est porter volontaire pour ntous depanner. Nous avons du telephoner 3 fois
Séjour de 1 nuit en juillet 2022
Réponse de Customer Service le 19 juil. 2022
Merci pour le partage de cette belle critique, Joanne! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour à l'Embassy Suites By Hilton Syracuse-Destiny USA. C'est avec plaisir que nous vous accueillons et nous apprécions vos éloges. Jamal est un excellent membre de notre équipe. Il va toujours au-delà pour nos invités. Vous pouvez voir pourquoi nous aimons tant l'avoir ici! Nous sommes impatients de partager une autre expérience incroyable avec vous bientôt. Passe une bonne journée!

10/10 Excellent

Kristy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was an amazing stay! The free drinks and breakfast were amazing! Would stay again when I’m the area next!
Séjour de 2 nuits en mai 2024

10/10 Excellent

Lance

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its convenient to shopping mall. Highways and roads to downtown. Safe and very beautiful hotel. Great staff and bar , restaurant, great breakfast one of the best i have ever had. Thank you
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 9 mai 2024
Lance, it's wonderful to hear that you enjoyed your stay at Embassy Suites By Hilton Syracuse-Destiny USA. We appreciate your kind remarks about our location, our appealing aesthetics, our inviting bar and restaurant, as well as our hearty breakfast. Our dedicated team members are pleased to know that they contributed positively to your experience. We thank you for sharing your thoughts and look forward to welcoming you back in the future.

10/10 Excellent

Jaime

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Jaime, thank you for acknowledging the cleanliness at Embassy Suites By Hilton Syracuse-Destiny USA. We prioritize maintaining a neat and tidy environment for all our guests. Please come back soon for another spotless experience.

10/10 Excellent

Paul

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The absolute best part was the breakfast. The best I have ever hard in a hotel
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Paul, thank you for your delightful comments. It's wonderful to know that the breakfast at Embassy Suites By Hilton Syracuse-Destiny USA surpassed your expectations. We take pride in our delicious and varied breakfast offerings and it makes our day to hear that it was the highlight of your stay. We look forward to welcoming you back and impressing you once again.

8/10 Bien

Richard

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Staff is very friendly and helpful. Room had stains on sofa and door had greasy looking handprints on it.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Richard, thank you for the positive feedback about our friendly and helpful team. At Embassy Suites By Hilton Syracuse-Destiny USA, we strive to provide exceptional service. We took note of your comment about cleanliness, and assure you that we hold our standards high when it comes to maintaining a wholesome environment. Looking forward to welcoming you back on your next visit.

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved location!!!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Michelle, it's great to know you appreciated the prime location of Embassy Suites By Hilton Syracuse-Destiny USA. We hope you were able to make the most of your visit and explore the wonderful attractions nearby. Looking forward to welcoming you back for another remarkable experience.

8/10 Bien

Natalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms have west but staff was great!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 23 avr. 2024
Natalie, thank you for sharing your experience at Embassy Suites By Hilton Syracuse-Destiny USA. It's great to hear that our team provided outstanding service. We will definitely look into your feedback about the rooms to continually improve our guest experience. We appreciate your review and look forward to your next visit.

4/10 Médiocre

Andrew

I liked the location of the hotel. Very close and easy access to Destiny USA. The property was rather clean. Breakfast was amazing 10/10. What I disliked about the hotel was the obnoxiously loud a/c unit in room, which made it nearly impossible to sleep.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 avr. 2024
Andrew, it's pleasing to know that our hotel's location and cleanliness met your approval. Furthermore, we're thrilled you enjoyed our delicious breakfast. In regards to your sleep disruptions, we sincerely apologize for any inconvenience caused. We value your comfort, and concerns with room facilities like the air conditioning can, unfortunately, occur. Your feedback aids us in our continuous pursuit of improving the guest experience. We hope you'll give us another opportunity in the future.

10/10 Excellent

Victoria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 avr. 2024
Victoria, we're thrilled to hear your stay at Embassy Suites By Hilton Syracuse-Destiny USA was to your liking! Thank you for choosing us and sharing your positive experience. We look forward to your next visit.

10/10 Excellent

Lydia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 20 avr. 2024
Thank you for the fantastic rating, Lydia!It's outstanding you had such a wonderful experience at Embassy Suites By Hilton Syracuse-Destiny USA. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Richard

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a last minute find with a pool. Turned out this place offered more then what we read. Happy hour 5:30-7pm, 2 free drinks snackes at the bar for everyone over 21 in the room per night, was a nice touch. Breakfast was buffet style with made to order pancakes or omelets or egg done anyway you like. Pancakes options like chocolate chips, sprinkles, m&m and other things. The beds in separate area of the room with doors so not to disturb someone else that wants to stay up later. TV in living room and bedroom. Very big rest room. Lots of space. Only down fall would be the fridge. Really small just enough room for some sodas and juice.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Richard, thank you for sharing your enjoyable experience at Embassy Suites By Hilton Syracuse-Destiny USA. We're thrilled you appreciated our little extras including the happy hour and the buffet-style breakfast with delicious options. We're also pleased to hear you found the separate sleeping areas and spacious bathroom to your liking. Your feedback about the refrigerator has been noted and will aid us in evaluating possible improvements. Looking forward to welcoming you back on your next visit.

4/10 Médiocre

William

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
Staff and housekeeping were awful. Never came to our room to clean up or give us towels and paper goods in 3 days. Had to nag them constantly to even give us some clean towels. Staff couldn't care less - they figure if they ignore you maybe you'll go away. Steer clear of this place!!!!!
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 10 avr. 2024
William, it's disheartening to learn that you didn't receive the service you expected during your visit. It's important to us to ensure all guestroom needs are addressed timely and efficiently. It seems we may have missed the mark on this occasion. Please accept our apologies for any inconvenience you encountered regarding the provision of towels and other supplies. We acknowledge your comments and rest assured they'll be used as a tool to improve. We hope for an opportunity to provide a much better experience the next time.

8/10 Bien

Teresa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the breakfast and the evening receptions, as well as the shuttle service. Front desk staff very friendly and helpful.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 9 avr. 2024
Teresa, it's delightful to hear that the breakfast and evening receptions at Embassy Suites By Hilton Syracuse-Destiny USA enhanced your experience. We're also pleased that you found our shuttle service convenient and our front desk colleagues amiable and supportive. We look forward to welcoming you back in the future.

6/10 Satisfaisant

Martha

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
We appreciate the feedback, Martha.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 10 avr. 2024
Jean, we're pleased to see your 5-star rating for Embassy Suites By Hilton Syracuse-Destiny USA. Thank you for choosing our hotel. We look forward to your next visit.

10/10 Excellent

Lisa

Fast and friendly check in
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 avr. 2024
Lisa, it's wonderful to hear about your prompt and cordial check-in experience at Embassy Suites By Hilton Syracuse-Destiny USA. We believe efficient service is crucial to creating a relaxing stay. We truly appreciate your feedback and look forward to welcoming you back soon.

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They even offered me a shuttle to the station when I check out in the morning
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 avr. 2024
Charles, it's wonderful to hear that you appreciated the convenience of our shuttle service at Embassy Suites By Hilton Syracuse-Destiny USA. Our aim is always to make your stay more comfortable and easy. We're looking forward to welcoming you back in the near future.

10/10 Excellent

Mark

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked this layout (normal hotel layout) better than their more stereotypical layout with a courtyard which was way noisier. The staff were nice and amenities were good, though the pool probably could’ve used a good scrubbing instead of just more chlorine. Breakfast was good. The whole place shows its age if you’re looking super close, but it is very well kept which we attribute to the staff. We’d stay there again.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 4 avr. 2024
Mark, it's fantastic to know you enjoyed the unique layout at Embassy Suites By Hilton Syracuse-Destiny USA. Your kind words about our team members and amenities are greatly appreciated. Cleanliness remains a top priority for us, including in our pool area. Your feedback will be considered to provide an even better experience next time. We are delighted that you plan to stay with us again and look forward to your return visit.

10/10 Excellent

Jamie

Séjour de 6 nuits en mars 2024
Réponse de Customer Service le 19 avr. 2024
Jamie, thank you! We're thrilled to know you had a 5-star stay at Embassy Suites By Hilton Syracuse-Destiny USA. It would be an absolute pleasure to welcome you back in the future.

10/10 Excellent

Lorisa

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 7 avr. 2024
Lorisa, thank you for your 5-star Expedia rating. We're ecstatic you enjoyed your time at the Embassy Suites by Hilton Syracuse-Destiny USA. We strive for excellence and are glad that in your case, we achieved this goal. We look forward to welcoming you back on your next visit!

6/10 Satisfaisant

Kevin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Looks great on the surface, but amenities are way outdated. Staff is pleasant and courteous, but lack direction and proper tools for success. Seems like the proverbial "fresh coat of paint" would do wonders for this place!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 18 mars 2024
Kevin, it's regrettable to hear that your experience fell short of expectations, particularly around our facilities. We strive to provide a positive guest experience and will take your feedback into account. It's pleasing to know that you found our team members amiable and respectful, despite the challenges. We take note of your constructive feedback as we continually strive to enhance our guest experience. Your words about a "rejuvenation" are taken in the right spirit. Thank you for your review.

10/10 Excellent

Gregory

Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 7 avr. 2024
Thank you for this excellent rating, Gregory!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Embassy Suites By Hilton Syracuse-Destiny USA! We'd love to host you again someday for yet another unforgettable visit.

6/10 Satisfaisant

Kelly

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service
Arrived at 6 pm after driving 6 hours and well after the check in time. They told us the room wasn’t ready and when questioned they said they were fully booked and under staffed. Both of these are not actually acceptable answers considering the room was prepaid and we were hours after check in time. When we said that they put us in a room that I’m fairly certain was not what we paid for (and not an upgrade) but we were only staying 1 night and had some place to be. They also were not apologetic at all. Felt very unprofessional.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 16 mars 2024
Kelly, firstly, we are disappointed to hear about your most recent experience. We understand how disheartening it must have been to not enter your room immediately upon arrival. We strive to ensure a smooth check-in process and regret if there was a misunderstanding about the type of room assigned to you. Our team members aim to provide an exceptional service and your feedback about their reactions is certainly not reflective of the standards we set. We hope to have the opportunity to serve you better in the future.

8/10 Bien

Robert

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 avr. 2024
Thank you for this lovely rating, Robert!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Embassy Suites By Hilton Syracuse-Destiny USA. We'd like to share an even better experience with you soon.

10/10 Excellent

Francine

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 avr. 2024
Francine, we appreciate your outstanding rating on Expedia for Embassy Suites By Hilton Syracuse-Destiny USA. We hope your stay was memorable and we're excited to welcome you back in the future. Thank you!

4/10 Médiocre

Karen

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 avr. 2024
Karen, it's disappointing to learn that your stay with us did not meet your expectations. We value your feedback and will reflect on ways to improve our service. We sincerely hope for a chance to make it right during a future stay.

2/10 Horrible

Alison

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 1 avr. 2024
We appreciate the feedback, Alison.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Danielle

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 10 mars 2024
Thanks for the fantastic review, Danielle!It's excellent you had such an amazing stay at Embassy Suites By Hilton Syracuse-Destiny USA! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

8/10 Bien

jerry

Les points forts : Propreté et personnel et service
The room was 'efficient'; not very welcoming. Reservation was for a room with a tub...which this didn't have.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 2 mars 2024
Jerry, thank you for sharing your feedback. It's regrettable that your room didn't meet your expectations in terms of warmth and the specifics of your booking. We value your comment and will certainly convey this to our team members so they can better fulfill guest's preferences in the future. We hope to have the pleasure of serving you better in your next stay.

10/10 Excellent

Marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent property but the heat was set at 75 and not able to adjust. Breakfast was excellent. Otherwise, great stay .
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 2 mars 2024
Marie, it's great to hear you enjoyed your time at Embassy Suites By Hilton Syracuse-Destiny USA, particularly appreciating our property and the breakfast. Regarding the warmth, we'll look into ensuring more guest control in future. We're thrilled you had a great stay overall and look forward to welcoming you back in the future.

4/10 Médiocre

Stephanie

Voyage en famille, Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Property is clean and well maintained. Check in was terrible, we checked in during their social hour and the bar was so loud we couldn’t hear the girl at the front desk. She checked us in but the amount was over $100 over our booked price and she said that $200 was for coverage if the room was damaged and would come off the total room price but it doesn’t seem to add up, however I may have heard her wrong since it was so loud in the reception area I could barely hear her. The pool was clean but no towels and when I went to ask for some the front desk wasn’t the friendliest but her co-worker was. It took another 15-20 minutes before we actually got the towels. Parents also left their young children unattended to go back to the bar and would come back and check every 20 minutes or so. This is definitely more of a guests not following rules problem but made enjoying the pool with my family difficult as the kids constantly ran around and jumped in the rather shallow end, and as a mom I was nervous for the other children. The breakfast food was great but again the atmosphere was very loud. The made to order egg chef was very loud trying to announce you get made to order eggs almost like a carnival game employee trying to get you to play. The common areas smelt of pot and cigarette smoke. At checkout I asked for an email receipt but it’s been hours and I did not receive one so I still don’t have answers to the first check in price question.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 26 févr. 2024
Stephanie, we appreciate your review. It's great to hear you found our property well-kept and enjoyed the breakfast. Your concerns about the noise levels during check-in and at the breakfast area are noted. Providing an efficient check-in process and a pleasant guest experience are high priorities for us.We apologize for any misunderstanding regarding the room charge. Our aim is to ensure transparency, and we're sorry about the delayed receipt. It's also regrettable to hear about the pool situation, we always encourage families to supervise their young ones for everyone's safety and enjoyment.Even though our team members endeavor to provide a continuously comfortable environment in the common areas, we're sorry to hear there was an unpleasing odor. Rest assured, we take such feedback seriously for improvements. We hope to have the opportunity to welcome you back for an improved experience.

10/10 Excellent

KaraElise, Herkimer

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great, fast and respectable with any needs/request we made during our stay. Love that it was kid friendly, and relaxing for our whole family.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 22 févr. 2024
KaraElise, it's wonderful to hear how much you enjoyed your stay at the Embassy Suites By Hilton Syracuse-Destiny USA. We're delighted our team members responded quickly and respectfully to your needs and that your entire family found the atmosphere relaxing. Your warm words inspire us to continue providing excellent service. We hope to welcome your family back soon.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 24 févr. 2024
Robert, thank you for sharing your top rating. It's wonderful to know that Embassy Suites By Hilton Syracuse-Destiny USA lived up to your expectations. We appreciate your trust and look forward to serving you again in the near future.

10/10 Excellent

Richard

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Breakfast & loved the happy hour and food.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Richard, we're delighted to hear that you enjoyed the breakfast and appreciated our evening dining options at Embassy Suites By Hilton Syracuse-Destiny USA. It's wonderful to hear that these aspects of your stay had a positive impact on your experience. We hope to welcome you back soon for another memorable visit.

6/10 Satisfaisant

Kimberly

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
I really wanted to love this hotel but from the moment we arrived it kept failing us.From cars parking at the entry so you had to park in the lot and walk with luggage to a long checkin.1 front desk person 1 trainee.No one acknowledged me. They were having trouble with something. Someone cut right in front of me,I mentioned I was next and they asked her what she needed. Still nothing to me.But they kept working on the problem w the person up front-were literally face timing a manager with the checkin before me as I stood waiting. Still, no comment,not “sorry, it will just be a moment” nada. Finally get up there, everyone very nice, but also problems with my reservation it looks like.Finally get the room cards and then it is not taking my credit card.Mind you, it is almost 1am, we just drove 5 hrs. and now my 2 sleepy boys and husband are behind me with our things. I finally ask if they can go up while we figure this out. “Ya,sure”. Shouldn’t you have offered that? You are in the Hospitality business. Finally they have me use a different credit card machine and I can go upstairs too. Upstairs, room had faint smell of poop. Never found anything, but the room just never smelled good.Strange setup-nowhere to hang a coat, except the closet in the bedroom, but the only drawers were desk drawers so not much room for clothes in a room for6. Hairdryer had crud on it, so did couch. No one told us the time for breakfast,or that we had some happy hour thing included- saw it too late.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 21 févr. 2024
Kimberly, thank you for sharing your experience. We understand there were some inconvenient aspects during your arrival and check-in process, as well as issues encountered with the credit card machine. Your feedback regarding team members not acknowledging you or keeping you updated during your wait is duly noted.Room concerns, like unusual odors and the layout, are regrettable. We're equally perplexed to hear about the uncleanliness you found, specifically on the hairdryer and couch. More robust training for our team members may help us avoid these situations in the future.Finally, we assure you it's standard protocol to keep our guests well-informed about all amenities, including breakfast time and the availability of included special offerings.We deeply value your feedback and will incorporate your comments into our ongoing efforts to improve our overall service.

4/10 Médiocre

John

Voyage en famille
Firstly, I booked this hotel through Expedia because the hotel would not honour Expedias rate. Secondly, after using our room key once it stopped working. Then they tried to accuse me that I had not paid for the room. Thirdly, we ordered food from the restaurant only to find out they have no bread. So, no burgers, no pizza, no sandwiches. And, to top it off, we waited over an hour to get what food we could. I can only wait to see what happens tomorrow for breakfast with no bread.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 févr. 2024
John, it's unfortunate to read about the complications with your booking, and the inconvenience regarding the room key. Your dining experience too should have been better. Please be assured, our team is committed to promptly addressing any issues and ensuring our cuisine meets expectations. It's our hope that the rest of your stay was more enjoyable.

10/10 Excellent

Molly, Boonville

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 20 févr. 2024
Molly, thank you for choosing to stay at Embassy Suites By Hilton Syracuse-Destiny USA. We're thrilled to hear that your visit went well. Our team eagerly awaits your next visit for another delightful experience. Safe travels!