Avis sur Embassy Suites by Hilton Syracuse Destiny USA
Embassy Suites by Hilton Syracuse Destiny USA
311-371 Hiawatha Blvd., Syracuse, NY
Avis
8,6
Excellent
8,6/10
Propreté
8,8/10
Personnel et service
8,6/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en famille
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 29 nov. 2023
Stéphanie, it's wonderful to hear that you had an outstanding experience at Embassy Suites By Hilton Syracuse-Destiny USA. Your feedback is greatly appreciated. Our team looks forward to the opportunity of welcoming you back during your next visit. Safe travels!
10/10 Excellent
Lindy
Voyage en famille avec de jeunes enfants, Voyage en famille
22 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lindy
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 23 oct. 2023
Merci pour cette critique exceptionnelle, Lindy !Nous sommes ravis que votre expérience à l'Embassy Suites By Hilton Syracuse-Destiny USA ait été si merveilleuse ! Nous nous efforçons de faire en sorte que tous nos clients se sentent les bienvenus et détendus pendant leur séjour parmi nous. C'est fantastique que notre équipe puisse répondre à vos besoins et vous aider de toutes les manières possibles. Notre objectif est de plaire et vos éloges nous font savoir que nous faisons notre travail !Nous avons hâte de partager bientôt une autre expérience incroyable avec vous !
10/10 Excellent
Philippe
10 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Philippe
Séjour de 2 nuits en août 2023
Réponse de Customer Service le 11 août 2023
Thank you for the fantastic rating, Philippe!It's outstanding you had such a wonderful experience at Embassy Suites By Hilton Syracuse-Destiny USA. We care about the satisfaction of our guests. We can't wait to see you again soon!
8/10 Bien
Robert
Voyage en couple
24 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en juin 2023
Réponse de Customer Service le 26 juin 2023
Robert, merci d'avoir pris le temps de partager votre expérience à Embassy Suites By Hilton Syracuse-Destiny USA. C'est formidable d'apprendre que vous avez trouvé la majorité de notre personnel agréable et que vous avez apprécié la propreté de nos installations. Nous sommes également heureux de savoir que vous avez apprécié nos offres de petit-déjeuner et l'événement social du soir.Nous nous excusons pour le SMS irrespectueux que vous avez reçu lors de la demande de services de ménage. Soyez assuré que ce n'est pas le niveau de service que nous aspirons à fournir, et nous traiterons ce problème en interne pour nous assurer que cela ne se reproduise pas à l'avenir. De plus, nous apprécions vos commentaires sur les chaises et la moquette de votre chambre. Vos commentaires seront partagés avec notre équipe d'entretien ménager pour améliorer la propreté de nos chambres.Merci encore d'avoir choisi Embassy Suites By Hilton Syracuse-Destiny USA, et nous espérons avoir l'occasion de vous accueillir à nouveau pour un séjour encore plus exceptionnel à l'avenir.
8/10 Bien
Monique
14 juin 2023
Monique
Séjour de 1 nuit en juin 2023
Réponse de Customer Service le 16 juin 2023
We appreciate you sharing this positive rating, Monique!The comfort of our guests is important to us so we can't wait to see you back again at Embassy Suites By Hilton Syracuse-Destiny USA. We want to share an even more enjoyable experience with you next time.
10/10 Excellent
Claude
Voyage en famille
5 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Claude
Séjour de 1 nuit en juin 2023
Réponse de Customer Service le 6 juin 2023
Thank you for the great rating, Claude!We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our delicious breakfast and amenities, but we are disappointed to hear that we could have done more for you. We will share your feedback with our team moving forward.We look forward to sharing an even better experience with you soon!
10/10 Excellent
Sylvie
Voyage en groupe
1 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sylvie
Séjour de 2 nuits en avril 2023
Réponse de Customer Service le 3 mai 2023
Thank you for sharing your perfect rating with us, Sylvie!It's wonderful to see how much you appreciated your time at Embassy Suites by Hilton Syracuse-Destiny USA! We want everyone to feel right at home at our prime location. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
8/10 Bien
Sylvie
8 mars 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Pool water not clear
Sylvie
Séjour de 2 nuits en mars 2023
Réponse de Customer Service le 10 mars 2023
We appreciate your feedback, Sylvie.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team.We'd love to see you again in the future to share a more positive experience with you.
10/10 Excellent
PATRICIA
Voyage en famille avec de jeunes enfants
7 janv. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
PATRICIA
Réponse de Customer Service le 8 janv. 2023
Merci pour la splendide critique, Patricia!Nous sommes ravis de savoir que vous avez passé un moment incroyable à Embassy Suites By Hilton Syracuse-Destiny USA. Nous tenons beaucoup à ce que nos invités se sentent ravis de revenir. Il n'y a rien de plus important pour nous que le bonheur de nos hôtes. Nous apprécions vraiment vos commentaires. Nous tiendrons compte de vos préoccupations au fur et à mesure que nous avancerons pour nous améliorer à l'avenir.Nous nous réjouissons de votre prochain voyage!
10/10 Excellent
Valerie
28 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Valerie
10/10 Excellent
Guylaine
Voyage en famille
4 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Guylaine
Séjour de 2 nuits en août 2022
Réponse de Customer Service le 5 août 2022
Thanks for the amazing rating, Guylaine!
We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Embassy Suites By Hilton Syracuse-Destiny USA!
10/10 Excellent
Sylvie
17 juil. 2022
Sylvie
Séjour de 1 nuit en juillet 2022
Réponse de Customer Service le 19 juil. 2022
Thank you for sharing your perfect rating with us, Sylvie!
It's wonderful to see how much you appreciated your time at Embassy Suites By Hilton Syracuse-Destiny USA! We want everyone to feel right at home at Embassy Suites By Hilton Syracuse-Destiny USA. Being able to create a feeling of home is exactly what we aim to do!
We look forward to sharing another amazing experience with you soon!
4/10 Médiocre
Joanne, Gatineau
Voyage en famille
13 juil. 2022
Les points faibles : Propreté et personnel et service
Joanne
Séjour de 1 nuit en juillet 2022
Réponse de Customer Service le 19 juil. 2022
Merci pour le partage de cette belle critique, Joanne!
Nous sommes ravis d'apprendre que vous avez apprécié votre séjour à l'Embassy Suites By Hilton Syracuse-Destiny USA. C'est avec plaisir que nous vous accueillons et nous apprécions vos éloges. Jamal est un excellent membre de notre équipe. Il va toujours au-delà pour nos invités. Vous pouvez voir pourquoi nous aimons tant l'avoir ici!
Nous sommes impatients de partager une autre expérience incroyable avec vous bientôt. Passe une bonne journée!
10/10 Excellent
Kristy
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristy
Séjour de 2 nuits en mai 2024
10/10 Excellent
Lance
Voyage en famille
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lance
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 9 mai 2024
Lance, it's wonderful to hear that you enjoyed your stay at Embassy Suites By Hilton Syracuse-Destiny USA. We appreciate your kind remarks about our location, our appealing aesthetics, our inviting bar and restaurant, as well as our hearty breakfast. Our dedicated team members are pleased to know that they contributed positively to your experience. We thank you for sharing your thoughts and look forward to welcoming you back in the future.
10/10 Excellent
Jaime
Voyage d’affaires, Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jaime
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Jaime, thank you for acknowledging the cleanliness at Embassy Suites By Hilton Syracuse-Destiny USA. We prioritize maintaining a neat and tidy environment for all our guests. Please come back soon for another spotless experience.
10/10 Excellent
Paul
Voyage en groupe, Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Paul, thank you for your delightful comments. It's wonderful to know that the breakfast at Embassy Suites By Hilton Syracuse-Destiny USA surpassed your expectations. We take pride in our delicious and varied breakfast offerings and it makes our day to hear that it was the highlight of your stay. We look forward to welcoming you back and impressing you once again.
8/10 Bien
Richard
1 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Richard, thank you for the positive feedback about our friendly and helpful team. At Embassy Suites By Hilton Syracuse-Destiny USA, we strive to provide exceptional service. We took note of your comment about cleanliness, and assure you that we hold our standards high when it comes to maintaining a wholesome environment. Looking forward to welcoming you back on your next visit.
10/10 Excellent
Michelle
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Michelle, it's great to know you appreciated the prime location of Embassy Suites By Hilton Syracuse-Destiny USA. We hope you were able to make the most of your visit and explore the wonderful attractions nearby. Looking forward to welcoming you back for another remarkable experience.
8/10 Bien
Natalie
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Natalie
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 23 avr. 2024
Natalie, thank you for sharing your experience at Embassy Suites By Hilton Syracuse-Destiny USA. It's great to hear that our team provided outstanding service. We will definitely look into your feedback about the rooms to continually improve our guest experience. We appreciate your review and look forward to your next visit.
4/10 Médiocre
Andrew
20 avr. 2024
Andrew
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 avr. 2024
Andrew, it's pleasing to know that our hotel's location and cleanliness met your approval. Furthermore, we're thrilled you enjoyed our delicious breakfast. In regards to your sleep disruptions, we sincerely apologize for any inconvenience caused. We value your comfort, and concerns with room facilities like the air conditioning can, unfortunately, occur. Your feedback aids us in our continuous pursuit of improving the guest experience. We hope you'll give us another opportunity in the future.
10/10 Excellent
Victoria
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victoria
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 avr. 2024
Victoria, we're thrilled to hear your stay at Embassy Suites By Hilton Syracuse-Destiny USA was to your liking! Thank you for choosing us and sharing your positive experience. We look forward to your next visit.
10/10 Excellent
Lydia
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lydia
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 20 avr. 2024
Thank you for the fantastic rating, Lydia!It's outstanding you had such a wonderful experience at Embassy Suites By Hilton Syracuse-Destiny USA. We care about the satisfaction of our guests. We can't wait to see you again soon!
10/10 Excellent
Richard
Voyage en famille avec de jeunes enfants
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Richard, thank you for sharing your enjoyable experience at Embassy Suites By Hilton Syracuse-Destiny USA. We're thrilled you appreciated our little extras including the happy hour and the buffet-style breakfast with delicious options. We're also pleased to hear you found the separate sleeping areas and spacious bathroom to your liking. Your feedback about the refrigerator has been noted and will aid us in evaluating possible improvements. Looking forward to welcoming you back on your next visit.
4/10 Médiocre
William
Voyage en famille
9 avr. 2024
Les points faibles : Propreté, personnel et service, équipements
William
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 10 avr. 2024
William, it's disheartening to learn that you didn't receive the service you expected during your visit. It's important to us to ensure all guestroom needs are addressed timely and efficiently. It seems we may have missed the mark on this occasion. Please accept our apologies for any inconvenience you encountered regarding the provision of towels and other supplies. We acknowledge your comments and rest assured they'll be used as a tool to improve. We hope for an opportunity to provide a much better experience the next time.
8/10 Bien
Teresa
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Teresa
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 9 avr. 2024
Teresa, it's delightful to hear that the breakfast and evening receptions at Embassy Suites By Hilton Syracuse-Destiny USA enhanced your experience. We're also pleased that you found our shuttle service convenient and our front desk colleagues amiable and supportive. We look forward to welcoming you back in the future.
6/10 Satisfaisant
Martha
8 avr. 2024
Martha
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
We appreciate the feedback, Martha.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
10/10 Excellent
Jean
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jean
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 10 avr. 2024
Jean, we're pleased to see your 5-star rating for Embassy Suites By Hilton Syracuse-Destiny USA. Thank you for choosing our hotel. We look forward to your next visit.
10/10 Excellent
Lisa
2 avr. 2024
Lisa
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 avr. 2024
Lisa, it's wonderful to hear about your prompt and cordial check-in experience at Embassy Suites By Hilton Syracuse-Destiny USA. We believe efficient service is crucial to creating a relaxing stay. We truly appreciate your feedback and look forward to welcoming you back soon.
10/10 Excellent
Charles
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 avr. 2024
Charles, it's wonderful to hear that you appreciated the convenience of our shuttle service at Embassy Suites By Hilton Syracuse-Destiny USA. Our aim is always to make your stay more comfortable and easy. We're looking forward to welcoming you back in the near future.
10/10 Excellent
Mark
Voyage en famille avec de jeunes enfants, Voyage en famille
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 4 avr. 2024
Mark, it's fantastic to know you enjoyed the unique layout at Embassy Suites By Hilton Syracuse-Destiny USA. Your kind words about our team members and amenities are greatly appreciated. Cleanliness remains a top priority for us, including in our pool area. Your feedback will be considered to provide an even better experience next time. We are delighted that you plan to stay with us again and look forward to your return visit.
10/10 Excellent
Jamie
29 mars 2024
Jamie
Séjour de 6 nuits en mars 2024
Réponse de Customer Service le 19 avr. 2024
Jamie, thank you! We're thrilled to know you had a 5-star stay at Embassy Suites By Hilton Syracuse-Destiny USA. It would be an absolute pleasure to welcome you back in the future.
10/10 Excellent
Lorisa
17 mars 2024
Lorisa
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 7 avr. 2024
Lorisa, thank you for your 5-star Expedia rating. We're ecstatic you enjoyed your time at the Embassy Suites by Hilton Syracuse-Destiny USA. We strive for excellence and are glad that in your case, we achieved this goal. We look forward to welcoming you back on your next visit!
6/10 Satisfaisant
Kevin
Voyage en famille avec de jeunes enfants
17 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 18 mars 2024
Kevin, it's regrettable to hear that your experience fell short of expectations, particularly around our facilities. We strive to provide a positive guest experience and will take your feedback into account. It's pleasing to know that you found our team members amiable and respectful, despite the challenges. We take note of your constructive feedback as we continually strive to enhance our guest experience. Your words about a "rejuvenation" are taken in the right spirit. Thank you for your review.
10/10 Excellent
Gregory
16 mars 2024
Gregory
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 7 avr. 2024
Thank you for this excellent rating, Gregory!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Embassy Suites By Hilton Syracuse-Destiny USA! We'd love to host you again someday for yet another unforgettable visit.
6/10 Satisfaisant
Kelly
Voyage en famille avec de jeunes enfants
15 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Kelly
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 16 mars 2024
Kelly, firstly, we are disappointed to hear about your most recent experience. We understand how disheartening it must have been to not enter your room immediately upon arrival. We strive to ensure a smooth check-in process and regret if there was a misunderstanding about the type of room assigned to you. Our team members aim to provide an exceptional service and your feedback about their reactions is certainly not reflective of the standards we set. We hope to have the opportunity to serve you better in the future.
8/10 Bien
Robert
13 mars 2024
Robert
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 avr. 2024
Thank you for this lovely rating, Robert!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Embassy Suites By Hilton Syracuse-Destiny USA. We'd like to share an even better experience with you soon.
10/10 Excellent
Francine
12 mars 2024
Francine
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 avr. 2024
Francine, we appreciate your outstanding rating on Expedia for Embassy Suites By Hilton Syracuse-Destiny USA. We hope your stay was memorable and we're excited to welcome you back in the future. Thank you!
4/10 Médiocre
Karen
12 mars 2024
Karen
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 avr. 2024
Karen, it's disappointing to learn that your stay with us did not meet your expectations. We value your feedback and will reflect on ways to improve our service. We sincerely hope for a chance to make it right during a future stay.
2/10 Horrible
Alison
11 mars 2024
Alison
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 1 avr. 2024
We appreciate the feedback, Alison.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
10/10 Excellent
Danielle
Voyage en groupe
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Danielle
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 10 mars 2024
Thanks for the fantastic review, Danielle!It's excellent you had such an amazing stay at Embassy Suites By Hilton Syracuse-Destiny USA! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!
8/10 Bien
jerry
1 mars 2024
Les points forts : Propreté et personnel et service
jerry
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 2 mars 2024
Jerry, thank you for sharing your feedback. It's regrettable that your room didn't meet your expectations in terms of warmth and the specifics of your booking. We value your comment and will certainly convey this to our team members so they can better fulfill guest's preferences in the future. We hope to have the pleasure of serving you better in your next stay.
10/10 Excellent
Marie
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marie
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 2 mars 2024
Marie, it's great to hear you enjoyed your time at Embassy Suites By Hilton Syracuse-Destiny USA, particularly appreciating our property and the breakfast. Regarding the warmth, we'll look into ensuring more guest control in future. We're thrilled you had a great stay overall and look forward to welcoming you back in the future.
4/10 Médiocre
Stephanie
Voyage en famille, Voyage en couple
24 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Stephanie
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 26 févr. 2024
Stephanie, we appreciate your review. It's great to hear you found our property well-kept and enjoyed the breakfast. Your concerns about the noise levels during check-in and at the breakfast area are noted. Providing an efficient check-in process and a pleasant guest experience are high priorities for us.We apologize for any misunderstanding regarding the room charge. Our aim is to ensure transparency, and we're sorry about the delayed receipt. It's also regrettable to hear about the pool situation, we always encourage families to supervise their young ones for everyone's safety and enjoyment.Even though our team members endeavor to provide a continuously comfortable environment in the common areas, we're sorry to hear there was an unpleasing odor. Rest assured, we take such feedback seriously for improvements. We hope to have the opportunity to welcome you back for an improved experience.
10/10 Excellent
KaraElise, Herkimer
Voyage en famille avec de jeunes enfants
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KaraElise
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 22 févr. 2024
KaraElise, it's wonderful to hear how much you enjoyed your stay at the Embassy Suites By Hilton Syracuse-Destiny USA. We're delighted our team members responded quickly and respectfully to your needs and that your entire family found the atmosphere relaxing. Your warm words inspire us to continue providing excellent service. We hope to welcome your family back soon.
10/10 Excellent
Robert
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 24 févr. 2024
Robert, thank you for sharing your top rating. It's wonderful to know that Embassy Suites By Hilton Syracuse-Destiny USA lived up to your expectations. We appreciate your trust and look forward to serving you again in the near future.
10/10 Excellent
Richard
Voyage en famille avec de jeunes enfants, Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Richard, we're delighted to hear that you enjoyed the breakfast and appreciated our evening dining options at Embassy Suites By Hilton Syracuse-Destiny USA. It's wonderful to hear that these aspects of your stay had a positive impact on your experience. We hope to welcome you back soon for another memorable visit.
6/10 Satisfaisant
Kimberly
Voyage en famille
19 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Kimberly
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 21 févr. 2024
Kimberly, thank you for sharing your experience. We understand there were some inconvenient aspects during your arrival and check-in process, as well as issues encountered with the credit card machine. Your feedback regarding team members not acknowledging you or keeping you updated during your wait is duly noted.Room concerns, like unusual odors and the layout, are regrettable. We're equally perplexed to hear about the uncleanliness you found, specifically on the hairdryer and couch. More robust training for our team members may help us avoid these situations in the future.Finally, we assure you it's standard protocol to keep our guests well-informed about all amenities, including breakfast time and the availability of included special offerings.We deeply value your feedback and will incorporate your comments into our ongoing efforts to improve our overall service.
4/10 Médiocre
John
Voyage en famille
18 févr. 2024
John
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 févr. 2024
John, it's unfortunate to read about the complications with your booking, and the inconvenience regarding the room key. Your dining experience too should have been better. Please be assured, our team is committed to promptly addressing any issues and ensuring our cuisine meets expectations. It's our hope that the rest of your stay was more enjoyable.
10/10 Excellent
Molly, Boonville
18 févr. 2024
Molly
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 20 févr. 2024
Molly, thank you for choosing to stay at Embassy Suites By Hilton Syracuse-Destiny USA. We're thrilled to hear that your visit went well. Our team eagerly awaits your next visit for another delightful experience. Safe travels!