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Avis sur The Parkview Hotel

3.5 out of 5
The Parkview Hotel
713 E Genesee St, Syracuse, NY

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 620 avis sur 1060." "
Note des voyageurs de 8 (Bien), d’après 269 avis sur 1060." "
Note des voyageurs de 6 (Satisfaisant), d’après 98 avis sur 1060." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 1060." "
Note des voyageurs de 2 (Horrible), d’après 25 avis sur 1060." "

9,0/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Craste

Voyage d’affaires
Les points forts : Propreté
On the day of my arrival, the receptionist was rather reluctant to give me any information, being busier eating cream cakes and watching videos on his phone. Also, on my first night, groups of young people gathered in one room and partied until late, preventing me from sleeping the night before an important meeting. But above all, the area around the hotel is devoid of pleasant places to walk to for breakfast, and it was complicated to find where to have breakfast before going to my work meetings downtown. I really wish the hotel had a minimal breakfast service. That said, the hotel is clean, the bedding comfortable, and the other members of staff friendly enough.
Séjour de 2 nuits en mai 2024
Réponse de Erica le 16 mai 2024
Hello,I'm very sorry you were disappointed with your most recent stay with us. Thank you for bringing this to our attention. We will use this as an opportunity to go over with our front desk staff to better serve our guest in the future. Please do not hesitate to reach out with more feedback for us.Best,Parkview Hotel

6/10 Satisfaisant

Lynne et Alain

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Personnel et service
Lors de notre arrivée, l'employé nous a demandé d'attendre car il regardait une émission de télévision.....Il a fini son émission et il est venu nous servir ensuite...
Séjour de 1 nuit en mars 2024
Réponse de Iyanna le 4 mai 2024
Hello,Thank you for reviewing our property. Our apologies for the negatives of your stay. We strive for a pleasant guest experience. Thank you for your honest feedback and an opportunity to improve.Best,Parkview Hotel

10/10 Excellent

José

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Iyanna le 22 mars 2024
Hello,Thank you for reviewing our property. Please come and stay again!Best,Parkview Hotel

10/10 Excellent

Marc-René

Séjour de 1 nuit en juin 2023

10/10 Excellent

Yves

Séjour de 1 nuit en octobre 2022

8/10 Bien

Michael, Ottawa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We've been going to the Parkview for about 15 yrs for an annual weekend in Syracuse. I believe it's been through at least two owners over that time. Its a nice generally quiet place to stay. It's clean and the staff has always been helpful and friendly. They used to have a small bar/restaurant inside for drinks and breakfast which is no longer in use. It would be nice to see it open up again to offer a free continental breakfast or to stop in for a drink at night. The price is usually quite reasonable except on a Canadian long weekend when prices typically go up alot. I would recommend the Parkview if you are staying in Syracuse. It is close to the downtown where there are many excellent restaurants and a short drive away from Destiny USA mall.
Séjour de 2 nuits en mai 2024

8/10 Bien

Stephanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice stay, friendly staff, convenient location
Séjour de 1 nuit en mai 2024

10/10 Excellent

Steve

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great little boutique hotel!
Séjour de 2 nuits en mai 2024

8/10 Bien

Kimberly, Catonsville

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall, we enjoyed our stay at the Parkview. We were in the area for our son's college graduation, and the hotel was conveniently located. We also saw a show at Syracuse Stage, and we were able to walk there from the hotel. The hotel is old but renovated. Lobby was beautiful. Room was very clean and spacious; bed was comfortable. The only problems we had were that the a/c unit was too loud (not broken, just way to noisy), and the noise we heard every time someone in the room above us flushed the toilet or ran the water was extremely annoying. Both of these issued affected our sleep. The back hallway leading to the parking lot also smelled very strongly of weed the first two nights that we were there. While the hotel architecture was charming, and staff was friendly, we will probably stay elsewhere next time we are in Syracuse.
Séjour de 3 nuits en mai 2024
Réponse de Erica le 22 mai 2024
Hello, Thank you for reviewing our property. Our apologies for the negatives of your stay. We strive for a pleasant guest experience. Thank you for taking the time to speak with me today concerning your issue. We will go over the issues with our housekeeping Supervisor We hope to change your mind and to have you stay again with us in the futureOur Sincerest ApologiesParkview Hotel

2/10 Horrible

Jill

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room was dirty. Furniture stained, cups and utensils in kitchen area of my studio suite were filthy, much other problems
Séjour de 3 nuits en mai 2024
Réponse de Erica le 23 mai 2024
Hello,Thank you for reviewing our property. Our apologies for the negatives of your stay. We strive for a pleasant guest experience. We will be reviewing this with our housekeeping supervisor for the future.Please do not hesitate to reach out with more feedback for us

10/10 Excellent

Tiffany

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Janet

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The website mentioned the property served breakfast however it does not. Front desk staff stated unfortunately that’s an error and needs to be taken off. The first day they had only 1 elevator working and by the end of the night both elevators were broken. I had a baby with stroller and had to walk up 5 flights of stairs to my room. Huge inconvenience.
Séjour de 1 nuit en mai 2024
Réponse de Erica le 22 mai 2024
Hello Janet,Our apologies for the inconvenience of the elevator being down during your stay with us. We will take this a training opportunity with our staff for better customer service in difficult situations. We hope you were able to enjoy your stay otherwise. Best, Parkview Hotel

10/10 Excellent

Brianna

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Excellent hotel. Love the location and how comfortable the bed was. Would stay here again!
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Jialei

Les points forts : Propreté
Séjour de 3 nuits en mai 2024

10/10 Excellent

Qiyuan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
pretty good place to stay. Room is clean and big.
Séjour de 1 nuit en mai 2024
Réponse de Iyanna le 15 mai 2024
Hello,Thank you for reviewing our property. Please come and stay again!Best,Parkview Hotel

6/10 Satisfaisant

Helene

Voyage en famille
Les points forts : Propreté
we have always stayed at the Parkview Hotel when going up to Syracuse to visit our daugther who attends college there. Not the best area, but we have always liked the vintage flair of the Parkview Hotel, and our initial stays there went well. The rooms are clean, and we have felt safe staying there. However, our latest stay gave us concerns. We arrived at around 8 pm for check-in, and there was no one at the front desk: just a sign that said "will be right back, sorry for the inconvenience". Ok - no big deal. We hung out in the lobby... but 20 minutes went by, and no one was around! I called the hotel, and sure enough, the front desk rings and rings, and I get a message that tells me that my call is important, but that they are busy assisting other customers.... Then this other guest walks into the lobby from the street, and he is followed by the employee who is working the front desk. She appears surprised to see me there "how did you get in here?" she asks.... I explained that we arrived 20 minutes ago, and that we used the front entrance to come in. She then apologizes profusely for the wait. So yeah, she was hanging out somewhere outside of the hotel, watching the front door for any guests coming in, and missed our little group.... Besides the fact that we had to wait there, this causes me concern about the safety of the guests in the hotel. Anyone could just walk inside the hotel, when the clerks are not at their posts. Very disappointed!
Séjour de 1 nuit en mai 2024
Réponse de Iyanna le 14 mai 2024
Hello,I'm very sorry you were disappointed with your most recent stay with us. Thank you for bringing this to our attention. We will use this as an opportunity to go over with our front desk staff to better serve our guest in the future. Please do not hesitate to reach out with more feedback for us.Best,Parkview Hotel

8/10 Bien

Kieran

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked the Art Deco style. The property is showing its age.
Séjour de 1 nuit en mai 2024
Réponse de Iyanna le 15 mai 2024
Hello,Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again.Best,Parkview Hotel

10/10 Excellent

michelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Hotel was very nice. It had a quiant feeling and style. Loved it. Quiet and very clean.
Séjour de 1 nuit en mai 2024
Réponse de Iyanna le 15 mai 2024
Hello,Thank you for reviewing our property. Please come and stay again!Best,Parkview Hotel

8/10 Bien

Medhanit

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was no explanation of amenities. Desk agent didn’t welcome me as a valuable guest.
Séjour de 1 nuit en mai 2024
Réponse de Iyanna le 15 mai 2024
Hello,Our apologies for the lack of welcome from our front desk agent. We will use this review to go over with our staff about guests' expectations. Thank you for your feedback and an opportunity to improve.Best,Parkview Hotel

10/10 Excellent

Michelle

Séjour de 1 nuit en avril 2024

10/10 Excellent

Tara, Ottawa

Séjour de 2 nuits en avril 2024

8/10 Bien

Angela

Séjour de 1 nuit en avril 2024

10/10 Excellent

Matthew, Mississauga

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff. Quiet hotel. An easy stay.
Séjour de 1 nuit en avril 2024
Réponse de Erica le 30 avr. 2024
Hello, Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again. We will pass your compliments along to our staff. Best, Parkview Hotel

10/10 Excellent

Robert

Séjour de 1 nuit en avril 2024
Réponse de Iyanna le 15 mai 2024
Hello,Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again.Best,Parkview Hotel

10/10 Excellent

William

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe and very convenient location. Friendly staff and nice rooms.
Séjour de 1 nuit en avril 2024
Réponse de Erica le 30 avr. 2024
Hello, Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again. We will pass your compliments along to our staff. Best, Parkview Hotel

10/10 Excellent

Denise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Iyanna le 4 mai 2024
Hello,Thank you for reviewing our property. Please come and stay again!Best,Parkview Hotel

4/10 Médiocre

Jennifer

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Your staff checking us in was delightful. The room, though, was not clean. Unfortunately, my earring fells off the bedside table and I found a gummy bear, 2 Chex mix pieces, two bottle caps and a whole lot of fist bunnies looking for the earring. The beds had mismatched sheets and pillows and were not well made. There was trash in the main hallway our entire stay. I took photos of the trash- your housekeeping needs a lot of improvement.
Séjour de 1 nuit en avril 2024
Réponse de Erica le 30 avr. 2024
Hello, Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again. We will pass your comments along to our staff. Best, Parkview Hotel

6/10 Satisfaisant

Tiffany

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I stayed at this property every weekend all last year while i traveled in for work. I retuened in march for the same work, and the hotel is not in the same shape. The cleanliness of the hotel has gone down a lot. On day, outside my room in the hall it looked like someone dropped a plant...the dirt was there for 3 days. Its dusty in the rooms and the hallways often have trash in them. I reallyenjoyed staying here because of the kind staff ansld convenience, but im not sure ill carry on past this round of work
Séjour de 2 nuits en avril 2024
Réponse de Erica le 30 avr. 2024
Hello, Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again. We will pass your comments along to our staff. Best, Parkview Hotel

8/10 Bien

Kathy

Voyage en famille
Les points forts : Personnel et service
Staff was very nice,complimentary coffee a plus Parking good
Séjour de 1 nuit en avril 2024
Réponse de Erica le 30 avr. 2024
Hello, Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again. We will pass your compliments along to our staff. Best, Parkview Hotel

10/10 Excellent

Michelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was absolutely worth it! It has a little wear and tear but it’s fine. Great location (near the University for games and downtown for events). The staff was super nice. Would recommend if you’re in town for a game or show.
Séjour de 1 nuit en avril 2024
Réponse de Erica le 30 avr. 2024
Hello, Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again. We will pass your comments along to our staff. Best, Parkview Hotel

10/10 Excellent

Molly Wadzeck

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great!
Séjour de 1 nuit en avril 2024
Réponse de Erica le 30 avr. 2024
Hello, Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again. We will pass your compliments along to our staff. Best, Parkview Hotel

8/10 Bien

Dorothee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Iyanna le 4 mai 2024
Hello,Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again.Best,Parkview Hotel

10/10 Excellent

PARVIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very nice
Séjour de 1 nuit en avril 2024
Réponse de Erica le 30 avr. 2024
Hello, Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again. We will pass your compliments along to our staff. Best, Parkview Hotel

6/10 Satisfaisant

Toby

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Only 1 working elevator so long waits. Owners, please invest in your property. Staff and guests would appreciate it. All staff very nice.
Séjour de 2 nuits en avril 2024
Réponse de Erica le 30 avr. 2024
Hello, Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again. We will pass your compliments along to our staff. Best, Parkview Hotel

10/10 Excellent

Kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient to get around and close to downtown
Séjour de 1 nuit en avril 2024
Réponse de Erica le 30 avr. 2024
Hello, Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again. We will pass your compliments along to our staff. Best, Parkview Hotel

8/10 Bien

Andrew

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Very convenient to downtown and Syracuse University - I would stay here again for this reason. However, the interior of the hotel is rather dull; too much brown color. The furniture is worn out and looking old, but the beds are comfortable.
Séjour de 1 nuit en avril 2024
Réponse de Erica le 30 avr. 2024
Hello, Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again. We will pass your comments along to our staff. Best, Parkview Hotel

10/10 Excellent

Jennifer

Séjour de 1 nuit en avril 2024
Réponse de Iyanna le 15 mai 2024
Hello,Thank you for reviewing our property. Please come and stay again!Best,Parkview Hotel

10/10 Excellent

Laurie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy checkin. Beds were super comfy. Convenient location to Syracuse University.
Séjour de 2 nuits en avril 2024
Réponse de Erica le 30 avr. 2024
Hello, Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again. We will pass your compliments along to our staff. Best, Parkview Hotel

10/10 Excellent

Catherine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were all so nice & helpful A peaceful smaller hotel which was great! Parking was so easy/safe!
Séjour de 1 nuit en avril 2024
Réponse de Erica le 30 avr. 2024
Hello, Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again. We will pass your compliments along to our staff. Best, Parkview Hotel

10/10 Excellent

Andreea

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was clean, quiet and met our needs. The area (neighborhood) was questionable. I would not walk alone after dark. Staff was excellent, friendly and very helpful with everything we needed. Will definitely stay at this hotel again.
Séjour de 2 nuits en avril 2024
Réponse de Erica le 30 avr. 2024
Hello, Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again. We will pass your compliments along to our staff. Best, Parkview Hotel

6/10 Satisfaisant

Brian, Summerville

Voyage en famille
Les points faibles : Personnel et service
Very loud banging doors made it hard to sleep. Finally get up to see who is talking in the hall, was the receptionist!
Séjour de 2 nuits en avril 2024
Réponse de Iyanna le 16 avr. 2024
Hello,Thank you for reviewing our property. Our apologies for the negatives of your stay. We strive for a pleasant guest experience. Thank you for taking the time to speak with me today concerning your issue.Best,Parkview Hotel

8/10 Bien

Jonathan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable hotel, nothing fancy, near enough to the places we wanted to go.
Séjour de 2 nuits en avril 2024
Réponse de Erica le 30 avr. 2024
Hello, Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again. We will pass your comments along to our staff. Best, Parkview Hotel

8/10 Bien

Heather, Mistissini

Séjour de 1 nuit en avril 2024
Réponse de Iyanna le 15 mai 2024
Hello,Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again.Best,Parkview Hotel

10/10 Excellent

Christopher

Séjour de 1 nuit en avril 2024
Réponse de Iyanna le 4 mai 2024
Hello,Thank you reviewing our property. We are glad you enjoyed your stay!Best,Parkview Hotel

10/10 Excellent

DeeAnn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was super helpful with our late check-in. Building was old but rooms were nice and comfortable.
Séjour de 1 nuit en avril 2024
Réponse de Erica le 25 avr. 2024
Hello,Thank you reviewing our property. We are glad you enjoyed your stay!Best,Parkview Hotel

4/10 Médiocre

Amie

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en avril 2024
Réponse de Iyanna le 4 mai 2024
Hello,Thank you for reviewing our property. Our apologies for the negatives of your stay. We strive for a pleasant guest experience. Thank you for your honest feedback and an opportunity to improve.Best,Parkview Hotel

10/10 Excellent

Nada

Séjour de 1 nuit en avril 2024
Réponse de Iyanna le 4 mai 2024
Hello,Thank you reviewing our property. We are glad you enjoyed your stay!Best,Parkview Hotel

10/10 Excellent

Shannon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this hotel. Good location to get to the University. Staff is amazing. Rooms are perfect - large, clean comfortable. Hotel is quiet. Showers are great. There isn't a lot for dining right around it but free parking and close to university is a huge plus.
Séjour de 1 nuit en avril 2024
Réponse de Erica le 25 avr. 2024
Hello,Thank you reviewing our property. We are glad you enjoyed your stay!Best,Parkview Hotel

8/10 Bien

Jenessa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was easy to get to and clean. The room was large with great amenities.
Séjour de 1 nuit en avril 2024
Réponse de Erica le 25 avr. 2024
Hello,Thank you reviewing our property. We are glad you enjoyed your stay!Best,Parkview Hotel

10/10 Excellent

Autumn

Séjour de 1 nuit en avril 2024
Réponse de Iyanna le 4 mai 2024
Hello,Thank you reviewing our property. We are glad you enjoyed your stay!Best,Parkview Hotel