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Avis sur Oakwood Resort

3 out of 5
Oakwood Resort
702 East Lake View Road, Syracuse, IN

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 239 avis sur 335." "
Note des voyageurs de 8 (Bien), d’après 63 avis sur 335." "
Note des voyageurs de 6 (Satisfaisant), d’après 25 avis sur 335." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 335." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 335." "

9,6/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
En bordure d'un lac, hotel de luxe
Nous avions notre réservation déjà d'effectuée et à notre arrivée une tornade venait de passer dans cette région. Il n'y avait plus d'électricité dans le quartier. Le maitre d’hôtel nous a apporté une dizaine de grosses chandelles à batterie pour s'éclairer et on a quand même eu un service super. Je recommande cet hôtel sans aucune hésitation.

6/10 Satisfaisant

Timothy

Les points forts : Propreté et personnel et service
I chose to stay here because I had heard good things about the resort and my wife and I were looking for a close getaway. My check-in and checkout were smooth. The desk staff were always present, friendly and helpful. The public areas of the property were mostly in good condition, but our room clearly was falling into disrepair. The other negative was that on our way to breakfast in the morning there were construction guys swapping out the light fixtures so they had there tools all across the steps leading down to the front desk. I was disappointed in the condition of the bathroom. The toilet was left dirty even after housekeeping 'cleaned'. The inside door frame paint was peeling
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Ronald

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Booked for two nights Had to cancel last night. Told desk several hours before first night checkout Still have not received credit for second night after a week later! Giving me run around Also charged me twice for little dog. Finally got credit for that
Séjour de 2 nuits en décembre 2023

10/10 Excellent

jhony

Voyage en famille
Buen servicio
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Linda

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Traci

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, staff was friendly.

2/10 Horrible

michael

Les points faibles : Personnel et service
Unfriendly
Very unfriendly staff, never said a word to us the whole stay. We will not be staying here again.
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Alan, Aurora

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Room was very small for 2 beds and restaurant food was just average at best Better restaurants in area
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Management le 28 oct. 2023
Alan, thank you for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your feedback and will take things into consideration. We hope to see you back soon!

8/10 Bien

James, Schererville

Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 28 oct. 2023
James, Thank you for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your positive review and look forward to welcoming you back in the near future!

8/10 Bien

Cameron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Nick le 2 oct. 2023
Cameron,Thank you for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your positive review and look forward to welcoming you back in the near future!

10/10 Excellent

jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bennington
Always very clean and dog 🐶 friendly!!
Séjour de 1 nuit en septembre 2023
Réponse de Nick le 21 sept. 2023
Jeff,Thank you for reviewing your recent stay at Oakwood Resort. We greatly appreciate your review and the pictures you shared. We are thrilled you enjoyed Oakwood Resort with your furry friend. We hope to welcome you back soon!

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Nick le 26 juil. 2023
Richard,We greatly appreciate you taking the time to review your recent stay with us at Oakwood Resort. We are thrilled you had a great time with us. We hope to welcome you back to Oakwood Resort in the near future.

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great time.
Séjour de 2 nuits en juillet 2023
Réponse de Nick le 23 juil. 2023
John, thank you for taking the time to review your recent experience at Oakwood Resort. We are thrilled you had a great time! We look forward to welcoming you back soon.

10/10 Excellent

Randall, FISHERS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de Nick le 19 juil. 2023
Randall,Thank you for reviewing your recent experience at Oakwood Resort. We greatly appreciate your positive review and hope to welcome you back to Oakwood Resort in the near future. Thank you for staying with us at Oakwood Resort!

10/10 Excellent

lisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect spot
Séjour de 1 nuit en juin 2023
Réponse de Nick le 14 juin 2023
Lisa,Thank you for taking the time to review your recent stay at Oakwood Resort. We greatly appreciate your positive feedback and thrilled you enjoyed our perfect location. We hope to welcome you back to Oakwood Resort in the near future!

10/10 Excellent

Joseph

Séjour de 1 nuit en mai 2023
Réponse de Nick le 22 mai 2023
Joseph,We appreciate your visit to Oakwood Resort and you taking the time to review your recent experience. We are thrilled you enjoyed your stay and we look forward to welcoming you back to Oakwood Resort soon!

10/10 Excellent

Robin

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room smelled and looked clean .The beds were very comfortable. Very nice location and we would definitely stay here again.
Séjour de 1 nuit en mars 2023
Réponse de Nick le 23 mars 2023
Robin,Thank you so much for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your comments regarding our cleanliness and comfortability. We look forward to welcoming you back to Oakwood Resort in the near future!

8/10 Bien

Crystal

Séjour de 1 nuit en février 2023
Réponse de Nick le 15 févr. 2023
Crystal,Thank you for taking the time to review your recent experience at Oakwood Resort. We appreciate your review and look forward to welcoming you back to Oakwood Resort in the near future!

10/10 Excellent

Amy

Séjour de 1 nuit en janvier 2023
Réponse de Nick le 11 janv. 2023
Amy,Thank you for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your review and look forward to welcoming you back to Oakwood Resort in the near future!

10/10 Excellent

DAVID

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2022
Réponse de Nick le 23 déc. 2022
David,Thank you for taking the time to review your recent stay at Oakwood Resort. We greatly appreciate your positive review. We look forward to welcoming you back at Oakwood Resort in the near future!

2/10 Horrible

Scott, Moraga

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really bad, avoid this place, it's not like it used to be: 1. old frappucino in fridge from prior guest (or prior prior, who knows?) 2. beetle in room flying around 3. refused to provide towels or service room as it had not been 3 days yet (never mind its not covid any more). 4. Even though their own sign said "service every 3 days but if you'd like you can request it every day". When I pointed that out, after their second refusal, they said, "yeah, that sign is wrong." Worse than all that is the lack of concern of the staff. Each issue was met with basically, "yeah, that's just the way it is." Staff looked disinterested, bored, and not what I'd expect here, nor what I experienced a year ago. They have forgotten they are in hospitality business.
Réponse de Nick le 20 déc. 2022
Scott,Thank you for taking the time to review your recent stay at Oakwood Resort. We appreciate your feedback and want to apologize for the unfortunate situations encountered. I was informed by our housekeeping team that they attempted to provide daily service for you, but they encountered a DND sign on the door. We have also revised our daily service policy that you read at our front desk. Once again, we apologize for the inconvenience encountered and wish you happy holidays.

10/10 Excellent

Stacey

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful place!!
We enjoyed our stay. This is a beautiful location!!
Séjour de 2 nuits en décembre 2022
Réponse de Nick le 6 déc. 2022
Stacey,Thank you for sharing on your recent experience at Oakwood Resort. We greatly appreciate your review and kind comments regarding our beautiful property. We look forward to having you back at Oakwood Resort soon!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean room, the food in the restaurant was awesome. View of the lake from the room was great.
Séjour de 1 nuit en décembre 2022
Réponse de Nick le 6 déc. 2022
Hello,Thank you for taking the time to review your recent stay at Oakwood Resort. We greatly appreciate your positive feedback and are thrilled you enjoyed your stay. We look froward to welcoming you back to Oakwood Resort in the near future!

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022
Réponse de Nick le 25 nov. 2022
Joseph,Thank you so much for reviewing your recent stay at Oakwood Resort. We are delighted you enjoyed your time with us and we look forward to welcoming you back soon!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect Stay for Sister Getaway
My sister said she loved staying at Oakwood because she feels like she's on vacation there. The Inn is warm and welcoming, the staff is very accomodating. We loved the fire in the fireplace, the fall decorations,the proximity to the lobby Starbucks!
Séjour de 1 nuit en novembre 2022
Réponse de Nick le 23 nov. 2022
Hello,Thank you so much for reviewing your recent experience at Oakwood Resort. We greatly appreciate your kind comments and are thrilled you and your sister had a great time. I will inform our staff of this wonderful review; we look forward to welcoming you back to Oakwood Resort in the near future!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and comfortable
I was staying because of a friend's funeral. It was comfortable and clean. I wish the bar and restaurant had remained open until 10 but not a problem.
Séjour de 1 nuit en novembre 2022
Réponse de Nick le 21 nov. 2022
Hello,Thank you for taking the time to review your recent stay at Oakwood Resort. We greatly appreciate your review and are looking forward to welcoming you back in the near future!

10/10 Excellent

Tim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2022
Réponse de Nick le 21 nov. 2022
Tim,Thank you for taking the time to review your recent stay at Oakwood Resort. We greatly appreciate your 10/10 review and are thrilled you enjoyed yourself. We look forward to welcoming you back to Oakwood Resort in the near future!

8/10 Bien

Margaret

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not truthful
We enjoyed our room but were told there was no free breakfast, so we were unhappy about that. The free breakfast is advertised as part of the room charge.
Séjour de 1 nuit en novembre 2022
Réponse de Nick le 14 nov. 2022
Margaret,Thank you for taking the time to review your recent experience at Oakwood Resort. We appreciate your comments and are thrilled you enjoyed your room. On Saturday and Sunday mornings we have been offering our breakfast menu to allow our guests something different from our weekday continental breakfast. This will no longer be the case, moving forward we will offer free breakfast every day of the week. I am sorry you did not enjoy our breakfast menu. We hope to welcome you back to Oakwood Resort in the near future!

10/10 Excellent

Nona

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing place! Gorgeous spot on the lake. Gorgeous buildings & grounds. Really a nice place and unique experience!
Séjour de 1 nuit en novembre 2022
Réponse de Nick le 7 nov. 2022
Nona,Thank you so much for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your 5/5 review and are thrilled you enjoyed our amazing location. We are ecstatic to deliver you unique experience and look forward to welcoming you back to Oakwood Resort in the near future!

4/10 Médiocre

Rob

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
People in general were very unfriendly and not helpful. Prices were also high on everything. Gas was well over $0.50 a gallon more expensive.
Séjour de 4 nuits en octobre 2022
Réponse de Nick le 22 oct. 2022
Rob,Thank you for taking the time to review your recent stay at Oakwood Resort. I am sorry you felt people were very unfriendly and gas prices were so high. We hope to welcome you back to Oakwood Resort in the near future.

10/10 Excellent

Tiffany

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing place to stay.
Séjour de 2 nuits en juillet 2022
Réponse de Nick le 10 sept. 2022
Tiffany,Thank you for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your review and are delighted you enjoyed your stay with us. We look forward to welcoming you back to Oakwood Resort in the near future!

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very positive & pleasant front desk experience. Also great breakfast clerk. Helpfull & friendly. So refreshing in a day of non existent customer service. The check out experience was not all that. Felt like i was disturbing her sleep. Also restaurant late lunch serice was very poor. Lovely property for relaxation.
Séjour de 1 nuit en août 2022
Réponse de Nick le 29 août 2022
Barbara,Thank you for reviewing your recent stay at Oakwood Resort. We greatly appreciate your positive review. We are thrilled you enjoyed our staff and breakfast. We will reach out our restaurant staff and inform them of your comments along with our morning front desk staff, to improve our guest experience We hope to welcome you back to Oakwood Resort in the near future!

6/10 Satisfaisant

Brian

Séjour de 1 nuit en août 2022

4/10 Médiocre

Jill

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements
Didn't have enough towels or toilet paper for our stay. Had to ask several times every day for towels. Needed to do some online work and there was never internet. We stayed several nights and there is no room cleaning service. With kids our room got pretty messy. Would have appreciated at least the garbage removed. Improvements to the beach area where appreciated and well enjoyed since our last visit 4 years ago.
Séjour de 5 nuits en juillet 2022
Réponse de Nick le 8 août 2022
Hello Jill, Thank you for taking the time to review your recent experience at Oakwood Resort. It is through reviews from our valued guests that we are able to improve our resort for everyone. We apologize for the issues you encountered with towels and not having daily housekeeping service. If you ever encounter this issue again, please reach out to our front office team and we will have them delivered as soon as possible along with assigning daily housekeeping service for you and your family. We appreciate your comments regarding our improved beach area. We are also working on finding a new internet provider which should enhance your internet experience in the future. Thank you for staying with us at Oakwood Resort, we hope to welcome you back in the near future.

10/10 Excellent

Jacob A., Mishawaka

Les points forts : Propreté et personnel et service
The gym equipment was mostly not functioning which was disappointing. That was the only downside. Otherwise everything was EXCELLENT.
Séjour de 1 nuit en août 2022
Réponse de Nick le 5 août 2022
Jacob, Thank you for taking the time to review your recent stay at Oakwood Resort. We greatly appreciate your feedback and are thrilled you had an excellent time! Thank you for informing us regarding our gym equipment, we look make sure this is all functional as quickly as possible. We look forward to welcoming you back to Oakwood Resort soon!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Good, not great.
Hotel was ok...not great. Service was pretty good. There were a couple issues with our room (light in the bathroom and drain) and only one of the two was fixed. Not too many amenities, but that's to be expected with a small town hotel on the lake. Probably will go Airbnb next time.
Séjour de 4 nuits en juillet 2022

10/10 Excellent

Lorna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2022

8/10 Bien

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful views of the lake, nice rooms and fun atmosphere.
Séjour de 1 nuit en juillet 2022
Réponse de Nick le 25 juil. 2022
Christopher, Thank you for taking the time to review your recent stay at Oakwood Resort. We appreciate your review and are thrilled you enjoyed the beautiful views, nice rooms, and fun atmosphere. We look forward to welcoming you back to Oakwood Resort in the near future!

8/10 Bien

Norma

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2022

10/10 Excellent

Erin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort feeling down on the lake. Highly recommend!
Séjour de 2 nuits en juillet 2022
Réponse de Nick le 16 juil. 2022
Erin, Thank you for reviewing your recent experience at Oakwood Resort. We are grateful you enjoyed our beautiful property and had a great time at the lake. Thank you for highly recommending us! We hope to welcome you back to Oakwood Resort in the near future!

10/10 Excellent

Aristotelis, Chicago

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No recycling. Not many gluten free options for food. No help on the beach, confusing what can be used, what’s safe?
Séjour de 2 nuits en juillet 2022
Réponse de Nick le 14 juil. 2022
Aristotelis, Thank you for taking the time to review your experience at Oakwood Resort. We have recycling on property just not in our rooms, in the future please bring any items you would like to recycle to the front desk, and we will take care of that for you. Any seating on the beach is available to resort guests, I want to apologize for any confusion you had while enjoying our beach front. We hope to welcome you back to Oakwood Resort in the near future!

8/10 Bien

Richard, Huntington

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The beach is small and tracks onto the sidewalk. Could have used more chairs along the waterfront and some in our near the large gazebo on the front lawn. It's a good looking building and the indoor decor is nice. I liked the pictures of the olden days in the corridor to the restaurant.
Séjour de 3 nuits en juillet 2022
Réponse de Nick le 14 juil. 2022
Richard, Thank you for reviewing your recent experience at Oakwood Resort. We appreciate your positive feedback and will look into adding more seating at our beach front. We are thrilled you enjoyed our decor and our hallway filled with historical pictures of Oakwood Resort. We look forward to welcoming you back in the near future!

10/10 Excellent

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Nick le 22 juin 2022
Emily, Thank you for sharing on your experience at Oakwood Resort. We greatly appreciate your positive feedback. We are thrilled to know you had a great time while staying at our property. We hope to welcome you back to Oakwood Resort in the near future!

10/10 Excellent

María P

Séjour de 1 nuit en mai 2022
Réponse de Nick le 13 juin 2022
Maria, Thank you for taking the time to review your recent stay at Oakwood Resort. We are thrilled you enjoyed your time spent with us. We hope to welcome you back in the near future!

10/10 Excellent

Misty

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Check in desk was busy because she was also running to coffee shop. Other than that it was a great stay.
Séjour de 2 nuits en mai 2022
Réponse de Nick le 12 juin 2022
Misty, We appreciate you taking the time to review your experience at Oakwood Resort. Summer is extremely busy for us, and we are grateful of your understanding during a busy check-in time. We hope to see you back soon!

10/10 Excellent

Chrisann

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very welcoming. The coffee sop was fabulous. Would be nice to have microwaves in the rooms
Séjour de 2 nuits en mai 2022
Réponse de Nick le 12 juin 2022
Chrisann, Thank you for your positive feedback regarding your stay at Oakwood Resort. We appreciate your kind comments regarding our staff and coffee shop. We hope to see you back at Oakwood Resort in the near future.

10/10 Excellent

Joyce

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great venue for a relaxing time at the lake. Staff were very attentive and responsive. Nice on site options for meals.
Séjour de 1 nuit en mai 2022
Réponse de Nick le 12 juin 2022
Joyce, Thank you for taking the time to review your recent experience at Oakwood Resort. We are thrilled you had a relaxing stay and enjoyed our staff members. We also appreciate you dining with us at The Pier & Back Porch. We are excited to welcome you back in the near future!

10/10 Excellent

Sylvia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved our stay!
Séjour de 2 nuits en mai 2022
Réponse de Nick le 12 juin 2022
Sylvia, Thank you for visiting us at Oakwood Resort. We greatly appreciate your feedback and are thrilled you loved your stay. We hope to see you back soon!

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en mai 2022
Réponse de Nick le 13 mai 2022
Robert, Thank you for taking the time to review your recent stay at Oakwood Resort. We greatly appreciate your positive review and are excited to welcome you back to Oakwood Resort this summer!

8/10 Bien

Candice

Voyage en famille, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2022
Réponse de Nick le 8 mai 2022
Candice, Thank you for reviewing your recent stay at Oakwood Resort. We appreciate your positive review and hope to welcome you back soon!