Avis
9,4
Exceptionnel
9,6/10
Propreté
9,6/10
Personnel et service
9,2/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
30 juil. 2023
Séjour de 1 nuit en juillet 2023
10/10 Excellent
Gabrielle
Voyage en groupe
3 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour parfait!
Gabrielle
Séjour de 4 nuits en décembre 2019
Réponse de Shani le 11 janv. 2020
Hi There Gabrielle,
What fabulous feedback to read, we love that you loved your stay and can't wait to welcome you back again soon.
Thanks,
Shani
10/10 Excellent
Voyageur vérifié
2 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en novembre 2018
Réponse de Erin, Guest Relations Manager le 10 déc. 2018
Merci pour les gentils mots :) J'aime aussi les chambres mansardées, alors je suis ravi que vous soyez à l'aise pour votre séjour! A bientôt j'espère!
10/10 Excellent
Aymeric & Maëva, Nouvelle Calédonie
20 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Week end à Sydney
Aymeric & Maëva
Séjour de 3 nuits en octobre 2017
Hi there Aymeric & Maeva,
Thank you so much for your great review :)
We hope you come back soon!
Ira Frey
Assistant Front Office Manager
10/10 Excellent
Kevin, COCKBURN CENTRAL
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 3 nuits en mai 2024
8/10 Bien
Luke
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luke
Séjour de 2 nuits en mai 2024
10/10 Excellent
Emily
Voyage en famille
17 mai 2024
Emily
Séjour de 1 nuit en mai 2024
Réponse de Sanzita le 17 mai 2024
Hi Emily,Thank you for your wonderful 5/5 rating! We're thrilled to hear that you enjoyed our beautifully restored hotel, its great location, and found it to be fairly priced.Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay.Best regards,
10/10 Excellent
Daniel
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en mai 2024
Réponse de Sanzita le 17 mai 2024
Hi Daniel,Thank you for your perfect 5/5 rating! We're delighted that you had a fantastic stay with us.We look forward to welcoming you back soon.Best regards,
10/10 Excellent
Fay
Voyage en groupe
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fay
Séjour de 2 nuits en mai 2024
Réponse de Sanzita le 11 mai 2024
Hi Fay,Thank you for your fantastic feedback! We're thrilled to hear that you enjoyed your stay at our quirky hotel and found it to be so much fun. It's great to know that our location made it easy for you to explore Darling Harbour and beyond. We hope to welcome you back for another enjoyable stay soon!Best regards,
10/10 Excellent
Irene, CAVES BEACH
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Irene
Séjour de 1 nuit en avril 2024
Réponse de Sanzita le 6 mai 2024
Hi Irene,Thank you so much for your glowing review and for choosing to stay with us again! We're thrilled that you had a fantastic experience and that we could make your special occasion even more memorable. Providing a welcoming and personalized experience for our guests is incredibly important to us, and we're delighted that we could exceed your expectations.We can't wait to welcome you back for another wonderful stay in the future! If there's anything specific you'd like us to arrange for your next visit, please don't hesitate to let us know. Until then, take care and best wishes from all of us here at the hotel!Kind regards,
10/10 Excellent
Kayla
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kayla
Séjour de 1 nuit en mai 2024
Réponse de Sanzita le 6 mai 2024
Hi Kayla,Thank you for the perfect rating! We're thrilled that you had such a wonderful experience during your stay. If there's anything else we can do to make your next visit even better, please let us know. We can't wait to welcome you back for another fantastic stay!
10/10 Excellent
Susan
Voyage en groupe, Voyage d’affaires
5 mai 2024
Susan
Séjour de 1 nuit en mai 2024
Réponse de Sanzita le 6 mai 2024
Hi Susan,Thank you for the glowing review! We're thrilled to hear that you had a fantastic experience at our hotel. It's great to know that you found our place lovely, clean, and that our staff provided excellent service during check-in. We look forward to welcoming you back for another wonderful stay in the future! If there's anything else we can assist you with, please don't hesitate to reach out.Kind regards
8/10 Bien
Lily
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lily
Séjour de 3 nuits en avril 2024
10/10 Excellent
Cheryl
30 avr. 2024
Cheryl
Séjour de 3 nuits en avril 2024
10/10 Excellent
Soo Young
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Soo Young
Séjour de 7 nuits en avril 2024
Réponse de Sanzita le 6 mai 2024
Hi Soo Young,We're thrilled to hear that you enjoyed your stay with us and that our hospitality, staff, and accommodations met your expectations! Providing a cozy and clean environment is essential to us, and we're delighted that you found your room comfortable and welcoming. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels until we meet again!Kind regards,
8/10 Bien
Jacqui
21 avr. 2024
Les points forts : Propreté
Jacqui
Séjour de 1 nuit en avril 2024
Réponse de Sanzita le 22 avr. 2024
Hi Jacqui,Thank you for the 4-star rating! We appreciate your feedback. If there's anything specific that we can do to improve and earn that extra star next time, please let us know. We're committed to providing the best possible experience for our guests.Kind regards,
10/10 Excellent
Shannon
21 avr. 2024
Shannon
Séjour de 1 nuit en avril 2024
Réponse de Sanzita le 17 mai 2024
Hi Shannon,Thank you for your fantastic 5/5 rating! We're thrilled to hear that you had a wonderful experience during your stay with us.We look forward to welcoming you back for another great stay in the future.Best regards,
10/10 Excellent
Paul
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en avril 2024
Réponse de Sanzita G le 21 avr. 2024
Hi Paul,I'm glad to hear you enjoyed your stay at our hotel! Thank you for your kind words about our staff and rooms. We strive to provide a comfortable and welcoming experience for all our guests. It's fantastic to know that you enjoyed the breakfast and found the coffee to your liking. We look forward to welcoming you back on your next visit!Kind regards
8/10 Bien
Ute
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ute
Séjour de 1 nuit en avril 2024
Réponse de Sanzita le 21 avr. 2024
Hi Ute,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and that the music event on Thursday evening added to your enjoyment. We strive to create memorable experiences for our guests, and it's fantastic to know that our live music event was a highlight of your stay.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back soon for another wonderful stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing our hotel!
10/10 Excellent
Mark
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en avril 2024
Réponse de Sanzita le 22 avr. 2024
Hi Mark,Thank you for the outstanding 5-star review! We're thrilled to hear that you had a fantastic experience with us and that you enjoyed our great location. Providing our guests with a convenient and enjoyable stay is always our goal, and we're delighted that we could meet your expectations.Your recommendation means the world to us, and we truly appreciate your kind words. If you ever find yourself in the area again, we would love to welcome you back for another wonderful stay.If there's anything else we can assist you with or if you have any special requests for your next visit, please don't hesitate to let us know. We're here to ensure your future stays are just as enjoyable.Warm regards,
10/10 Excellent
Teddy
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Teddy
Séjour de 1 nuit en mars 2024
Réponse de SG le 22 avr. 2024
Hi Teddy,Thank you for your glowing 5-star review! We're thrilled to hear that you had such a positive experience during your stay with us. Providing a unique and comfortable experience for our guests is what we strive for, and we're delighted that you enjoyed your room and found the bed super comfy.Your kind words about our staff mean a lot to us. We're dedicated to providing exceptional service, and we're thrilled that our team made a positive impression on you.We can't wait to welcome you back for another fantastic stay! If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to seeing you again soon!Warm regards,
10/10 Excellent
Shiva
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shiva
Séjour de 1 nuit en avril 2024
Réponse de SG le 22 avr. 2024
Hi Shiva,Thank you for the 5-star rating! If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure your experience remains exceptional.Kind regards,
10/10 Excellent
Olivia
8 avr. 2024
Olivia
Séjour de 1 nuit en avril 2024
Réponse de Sanzita G le 7 mai 2024
Hi Ilivia,Thank you for your rating! If there's anything else you'd like to share or if you have any further feedback, feel free to let us know. We're here to ensure your experience is as enjoyable as possible.Kind regards,
2/10 Horrible
Yasmin
Voyage en famille
6 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yasmin
Réponse de Sanzita le 8 avr. 2024
Hi Yasmin,We're terribly sorry to hear about your disappointing experience during your recent stay with us. Your feedback is incredibly valuable to us, and We want to assure you that we take it very seriously.We apologize for the inconveniences you encountered, including the issues with the room size, lack of a window, malfunctioning air conditioner, presence of a cockroach, and the leak in the roof. This is certainly not the experience we want our guests to have, and We're deeply sorry that we failed to meet your expectations.Please know that we have taken immediate action to address these issues and ensure that they are rectified. We are conducting a thorough inspection and implementing necessary measures to prevent such occurrences in the future.Your comments have been shared with our management team to ensure that we learn from this and make improvements wherever necessary. We genuinely appreciate your feedback, as it helps us to identify areas for improvement and strive to provide a better experience for all our guests.While I understand your decision to choose a different accommodation option in the future, I hope you will consider giving us another chance to regain your trust. Should you decide to return, please don't hesitate to reach out to me personally, and I will ensure that your stay exceeds your expectations.Once again, please accept my sincerest apologies for the shortcomings you experienced. Thank you for bringing them to our attention.Kind regards,
10/10 Excellent
Yangmay
Voyage en couple
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yangmay
Séjour de 3 nuits en mars 2024
Réponse de Sanzita le 10 avr. 2024
Hi Yangmay,Thanks a bunch for the awesome feedback! We're thrilled to hear that our hotel served as a comfy and clean home base for your Sydney adventures. There's nothing better than coming back to a cozy spot after a day of exploring!If you ever find yourself back in Sydney, we'd love to welcome you again for another round of comfort and cleanliness.Cheers to more great travels!
10/10 Excellent
Kathie, Calgary
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathie
Séjour de 2 nuits en mars 2024
Réponse de Sanzita le 22 avr. 2024
Hi kathie,Thank you for your outstanding 5-star review! We're thrilled to hear that you enjoyed our candy bar and that you felt safe during your stay. Creating a welcoming and secure environment for our guests is a top priority for us, and we're delighted that we could provide that for you.Your feedback means a lot to us, and we're grateful for your support. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,
10/10 Excellent
Greg
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Greg
Séjour de 1 nuit en mars 2024
Réponse de Sanzita le 22 avr. 2024
Hi Greg,Thank you for your wonderful 5-star review! We're thrilled to hear that you enjoyed your stay at our eclectic hotel near Darling Harbour. Providing a unique and memorable experience for our guests is what we strive for, and we're delighted that you appreciated our quirky touches like the free (non-alcoholic) mini bar and the lolly station in the foyer.We're also pleased to hear that you found our staff lovely and enjoyed our great cafe. Delivering exceptional service and amenities is important to us, and we're glad that it made your stay even more enjoyable.Your feedback means the world to us, and we're grateful for your support. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay in the future!Warm regards,
10/10 Excellent
Luis
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luis
Séjour de 2 nuits en mars 2024
Réponse de Sanzita le 22 avr. 2024
Hi Luis,Thank you for the fantastic 5-star review! We're thrilled to hear that you enjoyed our hotel's great location and that you found everything you needed during your stay. Providing a convenient and comfortable experience for our guests is our top priority, and we're delighted that we could meet your expectations.Your feedback means a lot to us, and we're grateful for your support. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,
8/10 Bien
Graham J, Ourimbah
31 mars 2024
Graham J
Séjour de 1 nuit en mars 2024
Réponse de SG le 22 avr. 2024
Hi Graham J,Thank you for the 4-star rating! We appreciate your feedback. If there's anything specific that we can do to improve and earn that extra star next time, please let us know. We're committed to providing the best possible experience for our guests.Kind regards,
8/10 Bien
Margaret
26 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Margaret
Séjour de 3 nuits en mars 2024
Réponse de SG le 7 mai 2024
Hi Margaret,Thank you for your rating! If there's anything else you'd like to share or if you have any further feedback, feel free to let us know. We're here to ensure your experience is as enjoyable as possible.Kind regards,
6/10 Satisfaisant
Anita
Voyage en famille
25 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Anita
Séjour de 1 nuit en mars 2024
Réponse de Sanzita G le 7 mai 2024
Hi Anita,Thank you for sharing your feedback with us. We're pleased to hear that you appreciated our unique and quirky atmosphere, as well as our great location, and that you found the beds comfortable. We apologize for any inconvenience caused by the automatic setting of the AC and the fluctuating room temperature. Your suggestion to unlock this setting is duly noted, and we'll certainly look into it to improve our guests' comfort.Additionally, we're sorry to hear about the noise disturbance you experienced during the night, particularly the repeated mechanical knocking. We'll investigate this matter further, focusing on room 215, to ensure that such disturbances are addressed promptly.Your feedback is invaluable to us, and we appreciate your honesty. We hope that despite these issues, you would consider staying with us again in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.kind regards,
6/10 Satisfaisant
Adam
23 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Adam
Séjour de 5 nuits en mars 2024
Réponse de Sanzita le 22 avr. 2024
Hi Adam,Thank you for your feedback and the 3-star rating. We're sorry to hear that your experience didn't meet your expectations. Your satisfaction is important to us, and we'd love to learn more about your stay to address any concerns you may have. Please feel free to share any specific feedback or suggestions you have so we can work towards improving our services. We hope to have the opportunity to welcome you back and provide you with a better experience in the future. If you have any further comments or if there's anything we can assist you with, please don't hesitate to let us know. We're here to ensure your satisfaction.Kind regards,
10/10 Excellent
Wendi, Lauderdale
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wendi
Séjour de 2 nuits en mars 2024
Réponse de Sanzita G le 25 mars 2024
Hi Wendi,Thank you for sharing your experience with us! We're pleased to hear that you found our location convenient, our front desk staff friendly, and our prices reasonable. Providing excellent service and value to our guests is a top priority for us, and we're glad to know that we met your expectations in these areas. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!Kind regards,
10/10 Excellent
Annika
Voyage en couple
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Annika
Séjour de 3 nuits en mars 2024
Réponse de Sanzita G le 26 mars 2024
Hi Annika,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at our boutique hotel.We're delighted that you found our food for breakfast and dinner to be excellent. Providing delicious and satisfying meals is a priority for us, and we're glad that we met your expectations.It's also heartening to hear that our staff were friendly and attentive during your stay. We strive to provide top-notch service, and we're happy that our team made your visit memorable.We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing to stay with us!Wooly regards,
10/10 Excellent
mary
Voyage en groupe
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
mary
Séjour de 2 nuits en mars 2024
Réponse de Sanzita G le 19 mars 2024
Hi Mary,Thank you for your feedback! We're thrilled to hear that you enjoyed the funky vibe of our hotel and found our staff pleasant. Providing a unique and welcoming atmosphere is important to us, and we're glad it contributed to your experience. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Wooly regards,
10/10 Excellent
Laura
Voyage en groupe
18 mars 2024
Laura
Séjour de 2 nuits en mars 2024
Réponse de Sanzita G le 19 mars 2024
Hi Laura,Thank you so much for taking the time to share your experience! We're thrilled to hear that you enjoyed our friendly and helpful staff, as well as our beautiful rooms and fabulous drinks. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay! Wooly Regards,
10/10 Excellent
Jill
14 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Jill
Séjour de 1 nuit en mars 2024
Réponse de Sanzita G le 17 mars 2024
Hi Jill,Thank you for your perfect rating! We're thrilled you enjoyed your stay with us. We hope to welcome you back soon for another excellent experience.Best regards,
10/10 Excellent
Lisa
14 mars 2024
Lisa
Séjour de 1 nuit en mars 2024
Réponse de SG le 7 mai 2024
Hi Lisa,Thank you for your rating! If there's anything else you'd like to share or if you have any further feedback, feel free to let us know. We're here to ensure your experience is as enjoyable as possible.Kind regards,
8/10 Bien
Nikki
Voyage en famille
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nikki
Séjour de 1 nuit en mars 2024
Réponse de Sanzita G le 12 mars 2024
Hi Nikki,Thanks a ton for sharing your experience with us! We're thrilled you enjoyed the beauty of our building and the unique interiors. And of course, who doesn't love a sweet treat from our lolly bar?We're sorry to hear about the cleanliness hiccup, though. Rest assured, we're on it! Your comfort and satisfaction are our top priorities, and we'll do everything we can to ensure it's smooth sailing next time.We're grateful for your understanding and can't wait to welcome you back for another memorable stay!Cheers,
2/10 Horrible
Matthew
Voyage en couple
5 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 4 nuits en mars 2024
Réponse de Sanzita G le 9 mars 2024
Hi Matthew,Thank you for bringing these issues to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the leaking roof in the corridor and the subsequent odor that affected your room. We understand the importance of a comfortable and pleasant environment for our guests, and we regret that we fell short in this instance.Regarding the parking situation, we apologize for any confusion or inconvenience caused. We will certainly review our procedures to ensure a smoother and more efficient experience for our guests in the future.Furthermore, we apologize for the oversight and any initial scarcity of candy bar items. We appreciate your feedback and will use it to improve our services and offerings.Your feedback is invaluable to us, and we take it seriously as we strive to provide exceptional experiences for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with the high standard of service and comfort that you deserve. Thank you for sharing your concerns with us.Kind regards,
10/10 Excellent
Paige
Voyage en couple
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paige
Séjour de 4 nuits en février 2024
Réponse de Sanzita G le 27 févr. 2024
Hi Paige,Thanks a bunch for sharing your fantastic experience with us! We're absolutely thrilled to hear that you found our hotel top-notch, from our super helpful and friendly staff to our comfy rooms and delightful little perks like free lollies and popcorn – it's all about those sweet surprises!We're delighted that you found the parking across the road a breeze – it's our goal to make things as easy as pie for our guests! And we're glad you enjoyed the convenience of having your parking charges conveniently charged back to your room.We're bummed to hear that the gym situation wasn't quite what you expected. We totally get it, and we'll make sure to review our communications to ensure everything is crystal clear for our future guests.Thanks a million for choosing to stay with us! We can't wait to welcome you back for another unforgettable stay in the future! If there's anything else you need or any other feedback you'd like to share, just give us a shout! Wooly regards,
10/10 Excellent
Ponny
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ponny
Séjour de 4 nuits en février 2024
Réponse de Sanzita G le 27 févr. 2024
Hi Ponny,Thanks a bunch for your kind words! We're absolutely thrilled to hear that you had such a wonderful stay with us! Creating memorable experiences for our guests is what we're all about, and we're delighted to know that we hit the mark for you.We can't wait to welcome you back for another fantastic stay in the future! If there's anything else you need or any other feedback you'd like to share, just give us a shout! Thanks a million for choosing to stay with us!Wooly regards,
2/10 Horrible
David
24 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en février 2024
Réponse de Sanzita G le 26 févr. 2024
Hi David,We're sorry to hear about the challenges you faced when attempting to change the days of your booking. We understand how frustrating this can be, and we sincerely apologize for any inconvenience it caused. We always aim to make the booking process as smooth and straightforward as possible for our guests, and it's disappointing to hear that we fell short in your case.Your feedback is important to us, and we will review our booking procedures to identify areas for improvement. We strive to provide excellent service from the moment a guest considers booking with us, and we regret that we did not meet your expectations in this instance.We appreciate you taking the time to share your experience, and we hope to have the opportunity to better serve you in the future. If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly.Wooly regards,
8/10 Bien
anne
23 févr. 2024
anne
Séjour de 1 nuit en février 2024
Réponse de SG le 7 mai 2024
'Hi Anne,Thank you for your rating! If there's anything else you'd like to share or if you have any further feedback, feel free to let us know. We're here to ensure your experience is as enjoyable as possible.Kimd regards,
10/10 Excellent
Madeline
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Historic and modern!
Madeline
Séjour de 1 nuit en février 2024
Réponse de Sanzita G le 23 févr. 2024
Hi Madeline,Thank you so much for your kind words and for choosing to stay at The Wool Store during your time in Sydney! We're thrilled to hear that you enjoyed the unique blend of historic charm and modern amenities that our property offers.Our team takes great pride in providing exceptional service, and we're delighted that you found our staff to be fantastic and knowledgeable. We strive to create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in making your stay enjoyable.Should your travels bring you back to Sydney, we would be honored to welcome you back to The Wool Store for another wonderful experience.Warm regards,The Woolstore 1888
4/10 Médiocre
Jeffrey
Voyage en couple
18 févr. 2024
Jeffrey
Séjour de 4 nuits en février 2024
Réponse de Sanzita G le 19 févr. 2024
Hi Jeffrey,We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience with us fell short of your expectations. We strive to offer our guests comfortable accommodations at fair prices, and we regret that you felt the room did not meet your needs or provide good value for the price.We apologize for any inconvenience caused by the size of the room. We understand the importance of space and comfort during your stay, and we regret if the room size did not meet your expectations. Your feedback is invaluable to us, and we will use it to improve our offerings and ensure a more positive experience for our guests in the future.If you would like to discuss your concerns further or if there is anything else we can do to address your feedback, please don't hesitate to contact our team directly. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regardsThe Woolstore 1888 Team
10/10 Excellent
Susan, Auburn
Voyage en couple
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 2 nuits en février 2024
Réponse de Sanzita le 16 févr. 2024
HI Susan,Thank you for your kind review! We're thrilled to hear that you found our staff to be great and our property to be trendy. Providing excellent service and a stylish atmosphere are top priorities for us, and we're glad to see that reflected in your experience.We look forward to welcoming you back for another fantastic stay in the future. If there's anything specific you'd like us to consider for your next visit, please don't hesitate to let us know.Warm regards,
10/10 Excellent
Cheryl
Voyage en couple
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cheryl
Séjour de 1 nuit en février 2024
Réponse de Sanzita le 16 févr. 2024
Hi Cheryl,Thank you for your wonderful review! We're thrilled to hear that you found our property to be truly unique and appreciated the architectural transformation of the 1888 building into a modern hotel. Preserving the charm of the past while offering contemporary comforts is something we take great pride in.It's fantastic to know that you enjoyed the 5-star dining experience at our restaurant and that our service met your expectations. Providing excellent service is at the heart of what we do, and we're delighted that our team made your stay memorable.We're also glad to hear that you found our rooms comfortable. Guest comfort is a top priority for us, and we're pleased to see that reflected in your experience.We look forward to welcoming you back for another memorable stay. If there's anything else we can do to make your next visit even more special, please don't hesitate to let us know.Warm regards,
10/10 Excellent
Susan
Voyage d’affaires
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en février 2024
Réponse de Sanzita le 16 févr. 2024
Hi Susan,Thank you for your glowing review! We're thrilled to hear that you enjoyed the great vibe of our property and found our staff to be ultra-friendly and helpful. Providing exceptional service and creating a welcoming atmosphere are top priorities for us, and we're delighted that our team made your stay memorable.We're also pleased that we could accommodate your need for a late checkout. We understand the importance of flexibility to ensure our guests' comfort and convenience.It's fantastic to hear that you enjoyed the breakfast offerings at our restaurant. We strive to provide delicious and satisfying options to start your day off right.We can't wait to welcome you back for another fantastic stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,
4/10 Médiocre
Chelsea
Voyage en famille avec de jeunes enfants
13 févr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Chelsea
Séjour de 5 nuits en février 2024
Réponse de Sanzita le 16 févr. 2024
Hi Chelsea,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay.We appreciate your kind words about our friendly and accommodating staff. Providing excellent service is a top priority for us, and we're glad our team made a positive impression on you.We're sorry to hear that the size of the room and the soundproofing did not meet your expectations. We understand the importance of comfort and privacy for our guests, and we will certainly take your comments into consideration for future improvements.We understand your concerns about the value proposition of our hotel compared to nearby options. We continuously review our pricing to ensure it reflects the quality and offerings of our property, and we apologize if you felt that the experience did not match the price.We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,The Woolstore 1888