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Avis sur The Village Glebe - Hostel

2 out of 5
The Village Glebe - Hostel
256 Glebe Point Rd, Glebe, NSW

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 27 avis sur 101." "
Note des voyageurs de 8 (Bien), d’après 24 avis sur 101." "
Note des voyageurs de 6 (Satisfaisant), d’après 20 avis sur 101." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 101." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 101." "

7,0/10

Propreté

7,2/10

Personnel et service

7,0/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Adrien

Séjour de 6 nuits en mars 2023

4/10 Médiocre

Laura

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Horrible
Parmi les auberges que j'ai pu faire, celle ci est bien la pire. L'accueil peut aller mais dès qu'on rentre dans la chambre où l'on trouve des détritus ou des vêtements parterre on se rend vite compte de l'état de l'auberge. Du sang séché sur le matelas que l'on voit car on doit faire son lit. Apparemment le ménage est fait une fois par semaine à ce que j'ai compris, ce qui rend la salle de bain d'autant plus insupportable car on retrouve des cheveux, des insectes, et des rasoirs, savons ... Je n'ai même pas osé toucher à la cuisine. Aucune wifi durant le séjour, personne n'arrivait à se connecter.
Séjour de 2 nuits en mars 2018

8/10 Bien

Helen

Les points forts : Propreté et personnel et service
It was pretty clean except for some food left in a cupboard. I had a double with an ensuite. The bathroom was very clean but the smell said there was an underlying mould issue. Took longer for the hot water to heat up than my actual shower takes so the first morning I assumed it was faulty and being in a rush I had a 30s very cold shower...so be patient! Ask for a kettle and toaster when you arrive if you have this type of room as I discovered that it hadnt got them in the morning. Bed was comfortable and I was surprised by how quiet the area and the hostel were at night. The staff were very friendly and helpful. For the price I paid it was still a pretty good deal despite the imperfections!
Séjour de 3 nuits en mai 2024

4/10 Médiocre

Chris

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Somehow my booking got mixed up with an ensuite double room to a backpackers double room, the staff were pathetic, particularly when you consider the room I booked was more than my last day for an ensuite double room, no offered to change it no offer to upgrade me yet I'm a regular customer I find the service pathetic
Séjour de 1 nuit en avril 2024

10/10 Excellent

George

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice, clean, quiet hostel. Staff really easy and friendly. Bit removed from the action but there’s a bus stop probably 20 meters from the hostel so not a big deal. Great place
Séjour de 5 nuits en février 2024
Réponse de Stu - GM le 14 mars 2024
Thanks George!I am thrilled you found the hostel clean and quiet and our staff friendly. We love the neighborhood vibe of Glebe and can't wait to share it with you again!

8/10 Bien

Elle Celest

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The private room was very nice :)
Séjour de 5 nuits en février 2024
Réponse de Stuart Ryan le 29 févr. 2024
Glad you enjoyed it Elle!

10/10 Excellent

Sanja

Les points forts : Personnel et service
The Park close by
Séjour de 3 nuits en janvier 2024
Réponse de Stu - GM le 14 mars 2024
Glad you enjoyed it Sanja!

6/10 Satisfaisant

Briyan

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 14 nuits en décembre 2023
Réponse de Stuart Ryan le 29 févr. 2024
Thanks!

4/10 Médiocre

Sarah

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff were really lovely and helpful. The room however was a converted basement that probably shouldn't have been used as a sleeping room. It smelt of damp and mould and my daughter had health/breathing issues. The other guests created noise late into the night, talking on phones outside our window so we didn't sleep well. The fridge was leaking water and seemed unstable. There was no soap in the shower, which I would have expected for the cost. On a positive note, the room was clean and if I was a young person and was travelling, I think it would be a good option to stay and meet other young people. It was a good distance from Glebe shopping village and the bay.
Séjour de 1 nuit en janvier 2024
Réponse de Stuart Ryan le 29 févr. 2024
Hi Sarah, I want to extend my sincerest apologies for the challenges you faced during your recent stay. I'm truly sorry to hear about the condition of your room and the disturbances from other guests. Your feedback is incredibly valuable to us, and we will be taking immediate action to address the issues you've raised. Ensuring the comfort and satisfaction of our guests is our top priority, and we will work diligently to prevent similar situations in the future. Despite these shortcomings, I'm glad to hear that you found our staff to be helpful and appreciated our convenient location. We value your patronage and hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,Stuart RyanGeneral ManagerThe Village Glebe

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Katie

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Nils Erik Kristoffer

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 5 nuits en novembre 2023

6/10 Satisfaisant

Man Fung

Voyage en groupe
Les points forts : Personnel et service
I paid for a single room, staff was good and room is clean overall. However, someone banged the front door all night or the door is generally shut with loud noise, it wasn’t a good experience.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Ben

Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Howard

Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Shaun

Les points faibles : Personnel et service
Séjour de 1 nuit en septembre 2023

8/10 Bien

Mb

Les points forts : Personnel et service
Séjour de 7 nuits en août 2023

10/10 Excellent

Felix

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good staff with clean shared space happy to be here alway there to help or have a talk with you, Atakan at the office!! :)

10/10 Excellent

Matthias

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great experience to stay at the hostel. Nice area and very cool people and staff. The communication with Atakan was very easy going and fun. Would recommend it to others :)
Séjour de 5 nuits en août 2023

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is exceptionally friendly. Situated in a cute/quiet area of Sydney. A few cafes within walking distance but for a Coles/woolies it's a bit far. Beds were comfy and everything was clean. No partying/heavy drinking was going on which is nice.
Séjour de 2 nuits en août 2023

6/10 Satisfaisant

Alexandra

Les points forts : Personnel et service et équipements
I stayed in a private room just for a night as I had an event. Great location. Very easy to get to and from Sydney Central. It's within walking distance to a number of cafes/restaurants. .
Séjour de 1 nuit en mai 2023

10/10 Excellent

Clive Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was a nice stay, convenient and friendly. In two weeks time I’ll come back
Séjour de 6 nuits en mai 2023

2/10 Horrible

Sharm

Voyage d’affaires
Les points faibles : Personnel et service
I have not been discriminated in regards, my age and gender as badly, as when I was discriminated against by these people, very poor property very badly managed. And they refused to give me a refund even know I was not allowed to stay there.
Séjour de 13 nuits en février 2023

2/10 Horrible

david

Séjour de 1 nuit en mars 2023

10/10 Excellent

Pauline

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The cleaning freindly staff
Séjour de 3 nuits en février 2023

2/10 Horrible

Ellie

Voyage en groupe
Les points faibles : Propreté et personnel et service
They messed up our booking which made us homeless for nye. I booked it for 2 people but they told me the day before we arrive that they only had 1 bed available.They wanted us to pay another $250 for another bed, just for 1 night! which wasn’t in our budget. So I cancelled it and they said they’ll refund me but it’s been over a week and haven’t received anything, I’ve tried to contact them but got no reply.
Réponse de Caroline le 7 janv. 2023
Hi there Ellie - as our receptionists would have mentioned, the issue was actually that Expedia itself overbooked us over NYE due to a glitch in their system and not ours. We have raised the issue with them already, and believe it has already been fixed. As per your refund, this was already done on the 31st at 11:39am as we have already mentioned in our communication with you. If it hasn't appeared in your account, I suggest calling your bank and checking which card was used for your booking as we refunded the payment back onto the original card. We hope to see you back at The Village so we can make a better second impression.

8/10 Bien

Faye

Séjour de 1 nuit en décembre 2022

2/10 Horrible

Raman

10/10 Excellent

Ara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022

10/10 Excellent

Brendan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean and tidy, check in was seamless.

10/10 Excellent

Colleen

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very good management

4/10 Médiocre

James

Séjour de 1 nuit en novembre 2022

6/10 Satisfaisant

Geok Lin Cecilia

Séjour de 3 nuits en octobre 2022

10/10 Excellent

Greg

Séjour de 1 nuit en novembre 2022

2/10 Horrible

Jess

Séjour de 1 nuit en septembre 2022

2/10 Horrible

Jennifer

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don’t stay here!
Awful experience – despite the website saying reception opens at 8.30, no staff turned up until 11. Check in starts at 2 & yet the reception staff said the room was “still being cleaned” at that time. No bed sheets were provided, until the “night manager” walked into the room at 1.30AM to deliver sheets. Stains all over the mattress including mould stains. There were cockroaches in communal areas and staff were generally unaccommodating and unhelpful. There were lots of other problems but these were the mains ones – definitely would not recommend staying here.
Séjour de 1 nuit en septembre 2022

2/10 Horrible

Kristy

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022

2/10 Horrible

Cyrus Ka Ming

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I tried to check in when I arrived, check in process was horrendous when their phone number doesn't work and they only respond via email. Keep in mind the following interaction was through email and you will understand how frustrating it is to wait for a reply. They told me my room is not available and they sent me a cancellation email which I never received. When I asked them what's going on, they told me to just contact Expedia to get a refund when I was sitting in their reception (nobody is at the desk). They asked me to see if I want to go to one of the other rooms, so I asked them if there's a phone number I can call to sort this out and they just stopped responding. Expedia contacted them to ask for a refund (through email as their phones don't work) and I'm still waiting for my refund a week later.
Séjour de 1 nuit en juin 2022

8/10 Bien

Joelina

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was a nice and new looking accommodation. You can check in and out online without needing the reception. But sometimes it’s hard when nobody is there. The only bad thing was, that the mattresses in our room were a little bit dirty and the sheets as well. But all in all it was a good one and there is a bus stop directly in front of the door, so really easy connection to the central station and the city.
Séjour de 2 nuits en mai 2022

10/10 Excellent

Jonpaul

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It has very nice staff and very nice people staying there it is a great place to stay at has all the rooms needed like a big kitchen and a good laundry
Séjour de 1 nuit en mai 2022

4/10 Médiocre

Natalie

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The room that l booked wasn't available so l was offered a bunk bed room and shared toilet it looks like l have paid for the private room with ensuite l don't think its fair l should have to pay for something l didn't get l want a refund Please
Séjour de 1 nuit en mai 2022

2/10 Horrible

Justine

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2022

2/10 Horrible

Marcus

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unable to contact staff, cockroaches in room, and filthy bathrooms
Séjour de 1 nuit en mai 2022

4/10 Médiocre

Trevar

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Impractical, inaccessible and uncomfortable.
This place is incredibly difficult to find. The street number is hidden, and there is no sign. The street number is also incorrect. When you get to the door, it tells you to go to another address. By the time you’ve figured out how to find the first address, you at least know which direction to go, which is just as well, because the second building you need to find is not even numbered, let alone signed. Luckily someone heard us wandering up and down the street counting driveways, and pointed out the building we wanted. We then started the lengthy process of trying to figure out how to get in. If you’ve seen an Indiana Jones movie, you may have some idea about how this works. Thankfully, a multi-page email provides details of the ten (yes, 10!) steps you will need to go through in order to access the building and your room. If you’re very lucky, someone might come and let you into your floor, or perhaps they’ll have propped a door open, because that step is wrong. Good luck! In case any of the 10 steps presents an impenetrable barrier to your check in, a phone number is conveniently provided, which allows you to leave a message that no one will respond to. In the room, there was an airconditioner, but no remote, so it can't be used and you have to confront Sydney's horrific humidity unaided. I have travelled all over the world and never have I encountered a hostel so determined to keep its guests out or melt them if they're unlucky enough to get in.
Séjour de 1 nuit en avril 2022

8/10 Bien

Matt

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nice place
nice place and cheap. there is a lot of work being done on the building so lots of new things being installed. room was VERY hot to sleep with only one window though. need phone and an app to open doors which was a bit weird so make sure your phone is charged. would stay again.
Séjour de 1 nuit en janvier 2022

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The amenities are tired and grimy. The checking was the most unfriendly experience I have had of checking into a backpackers or similar small accommodation place in 25 years of extensive travel, as a adventure tour guide and private travel across dozens of countries in Asia, Europe, Africa, North & South America and the Middle east. The 'Smart' room locks did not work as advertised w/ numbered code and required an phone app; good luck if your phone goes flat late at night accessing the building, your room or even going to the toilet. The kitchen was ok, the lounge felt like an old teen retreat in a half abandoned room with a half full fish tank sinking the place out. Lots of potential here, but no care taken - reduced traveller numbers due to Covid is no excuse for this lack of service and feel.
Séjour de 1 nuit en avril 2021

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en mars 2021

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Absolutely terrible, literally no staff. Wouldn’t ever go again.
Séjour de 1 nuit en mars 2021

4/10 Médiocre

Voyageur vérifié

Séjour de 1 nuit en mars 2021