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Avis sur The Sebel Quay West Suites Sydney

5 out of 5
The Sebel Quay West Suites Sydney
98 Gloucester Street, The Rocks, NSW

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 1505 avis sur 2196." "
Note des voyageurs de 8 (Bien), d’après 542 avis sur 2196." "
Note des voyageurs de 6 (Satisfaisant), d’après 99 avis sur 2196." "
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 2196." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 2196." "

9,2/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Ludovic

Voyage en couple
very nice spacious and well equipped apartment. view of the bridge. the leisure area on the 23rd floor is good for the swimming pool and spa. On the other hand, the gym is much less equipped than hotels in this category.
Séjour de 4 nuits en mai 2024
Réponse de Tissa Wickramasuriya le 14 mai 2024
Good afternoon Ludovic,Thank you for taking the time to share your recent experience at The Sebel Quay West Suites Sydney. At The Sebel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. It is our hope to welcome you again in the near future.Sincerely, Tissa Wickramasuriya Operations Manager

10/10 Excellent

Elisa

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en mars 2022
Réponse de James le 3 avr. 2022
Dear Elisa, Thank you for your review and choosing to stay at The Sebel Quay West Suites Sydney for your visit to the area. The team and I hope to see you return to us again in the very near future. Kind Regards, James Ferguson General Manager

8/10 Bien

Raphael

Voyage en famille
Les points forts : Propreté et confort de la chambre
Personnel réception efficace et sympathique. Petit déjeuner très moyen, personnel du restaurant très très sympa mais absolument pas efficace dès qu’il y a un peu de monde. Chambre ok mais un peu vieille, cela ressemble plus à un 4* qu’à un 5*.
Séjour de 5 nuits en février 2022
Réponse de James le 14 mars 2022
Dear Raphael, Thank you for your review and feedback following your stay with us. The team and I are thrilled you enjoyed your stay and hope to see you return in the near future. Kind Regards, James Ferguson General Manager

10/10 Excellent

Suzanne, Québec, Qc, Canada

Voyage en famille
Les points forts : Propreté et équipements
Excellent hôtel, très bien situé. Le seul hic le wi-fi se débranche à tout moment. Personnels attentifs et serviables.
Séjour de 5 nuits en janvier 2020
Réponse de James le 30 janv. 2020
Dear Suzanne, Thank you for your review and feedback following your stay with us at The Sebel Quay West Suites Sydney. We hope to see you return to us again in the very near future. Kind Regards, James Ferguson General Manager

8/10 Bien

Benjamin Sane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
le sejour a été positif on avait une belle vue de notre chambre le service éteint impeccable sauf internet dans la chambre avait beaucoup de coupure on avait aviser la réfection et elle ne comprenait pas le problème et n'as cherche a comprendre
Séjour de 4 nuits en novembre 2019
Réponse de James le 11 déc. 2019
Dear Benjamin, Thank you for your email and feedback following your stay with us at The Sebel Quay West Suites Sydney. We appreciate your choice to stay with us and hope to see you return to us again in the very near future. Kind Regards, James Ferguson General Manager

8/10 Bien

Fernando

Séjour de 6 nuits en novembre 2019

10/10 Excellent

GERARD

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon établissement
Hotel très bien placé, confortable avec une piscine et un jacuzzi bien chauffé. Le pdj est bon et complet. En plus un menbre de l'accueil parle très bien français.
Séjour de 2 nuits en juillet 2019
Réponse de James le 15 août 2019
Dear Gerard, Thank you for your review and feedback following your stay at Quay West Suites Sydney. The team and I hope to see you return to us again in the very near future. Kind Regards, James Ferguson General Manager

10/10 Excellent

Omar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
Séjour impeccable au Sheraton vraiment à la hauteur de ça réputation
Séjour de 1 nuit en janvier 2019
Réponse de James le 9 janv. 2019
Dear Omar, Thank you for your review and choosing to stay at Quay West Suites Sydney. We are pleased you enjoyed your stay with us and look forward to welcoming you back again in the very near future. Kind Regards, James Ferguson General Manager

10/10 Excellent

Armelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Emplacement de rêve et service très attentionné
Arrivés à l’aube après un long, long voyage, nous avons été chaleureusement accueillis. L’appartement réservé offrait une très belle vue sur l’opéra de Sydney et le Harbour Bridge. On ne pouvait rêver mieux. Espace, bon aménagement, très bonne literie, piscine et proximité de Citcular Quay. Nous avons beaucoup apprécié.
Séjour de 3 nuits en novembre 2018
Réponse de James le 10 déc. 2018
Dear Armelle, Thank you for choosing to stay with us at Quay West Suites Sydney and for providing feedback from your stay. The team and I hope to be able to welcome you back again in the very near future. Kind Regards, James Ferguson General Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
I arrived at 09:00 and a room was ready, good ! But my room was on a lower floor 9th floor facing a highway. The windows are single glass . So my room was very noisy. If you stay at that hotel make sure that you have a room in the top floors 18-22. This hotel has a strange policy regarding room cleaning. They came to clean the room in late afternoon 15:30 when I was taking a nap. So I had 2 days without room cleaning !!!
Séjour de 5 nuits en octobre 2018
Réponse de Cleo le 11 oct. 2018
Dear Luc, Thank you for your review and choosing to stay at Quay West Suites Sydney. Our Housekeeping team can provide a service at any time of the day and can be called to do this through Reception when it suits our guests. We appreciate your feedback and hope to see you again soon. Kind Regards, Cleo Seaman General Manager

10/10 Excellent

LUC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon emplacement. Proche de tout
Situation ideale Tres bon standing. Service Ok même si des petits détails sont encore à améliorer. La piscine' du 24e etage est exceptionnelle !
Séjour de 5 nuits en mai 2018
Réponse de Cleo le 20 mai 2018
Dear LUC, Thank you for your review and choosing to stay at Quay West Suites Sydney for your recent visit to the area. The team and I are pleased you enjoyed your stay and we hope to see you again soon. Kind Regards, Cleo Seaman General Manager

8/10 Bien

Frederic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Cleo le 28 févr. 2018
Dear Frederic, Thank you for your review and choosing to stay at Quay West for your recent stay. We appreciate your review and hope to see you again soon. Kind Regards, Cleo Seaman General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel de très bon standing, proche de tout.
de passage sur sydney, accueil en français très agréable et de bon conseil du personnel toujours serviable avec le sourire.
Séjour de 4 nuits en décembre 2017
Réponse de Cleo le 31 déc. 2017
Thank you for your review. The team and I are thrilled you enjoyed your time at Quay West Suites Sydney and we look forward to welcoming you back again in the near future. Kind Regards, Cleo Seaman General Manager

10/10 Excellent

I.crémailh, toulouse, france

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super, personnel parlant français, vue exceptionnelle sur l opéra... Seul bémol dommage que le lavabo d une des salles de bain était trés abimé. Sinon nous recommandons, car la chambre est immense, la vue extraordinaire si on prend celle de la baie, les piscines y en a 2 et 2 spas intérieurs sont trés agréables et pareil très belle vue. Le personnel est trés gentil.
Séjour de 1 nuit en août 2017

10/10 Excellent

Frederic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quay west
Idéalement placé dans Sydney. A proximité immédiate de tous les coins sympas.
Séjour de 4 nuits en juillet 2017

8/10 Bien

saidou

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Agréable
Agréable par l'accueil et professionnalisme du personnel. L'appartement tes très bien équipé pour une famille. Cependant,il est petit car nos enfants sont grands. Les nuits ont été compliquées. La localisation est parfaite. Je recommanderai cet hôtel pour sa localisation, son personnel très attentionné et la propreté. Les piscines sont sympa après un longue journée.
Séjour de 3 nuits en août 2017

10/10 Excellent

Stephane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très bien situé avec vue magnifique
Très bon accueil. Personnel au top. Hôtel très bien situé à 5 minutes à pied du quartier historique de Sydney et proche des quartiers de CBD. Bel appartement confortable avec vue magnifique sur l'opéra et la baie de Sydney.Parfait pour passer quelques jours à Sydney.
Séjour de 3 nuits en juillet 2017

8/10 Bien

julia, nouvelle Caledonie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Au coeur de la ville
Accueil chaleureux, tout en anglais, et très serviable. A 15 min a pieds de chaque attractions, 5 min des quais, 10 min de la tower étés, 15 de l'aquarium, 10 de darling harbour, en plein centre des rocks vraiment top. Merci
vue de la piscine de l'hôtel
piscine, jacuzzi et sauna

8/10 Bien

fred, noumea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel,personnel réactif
Excellent hotel bien placé pour visiter the rocks et l opéra.avec circular quay. Personnel très réactif ceux de la reception et le concierge. Mon bébé etait malade et ils ont tout fait pour me conseiller et résoudre le problème.merci encore.

10/10 Excellent

BERNADETTE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quelle vue depuis la piscine !
Hôtel idéal pour la découverte d'une ville exceptionnelle

10/10 Excellent

Michael, Lyon, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A recommander
L'hôtel est clairement très bien placé, à deux pas de Circular Quay et au bord du quartier The Rocks. On a réservé un appartement de deux chambres, très confortable et spacieuse. Nous étions 5, on aurait pu loger à 7....La vue sur la baie est plus que splendide : elle est hors du commun, de nuit ou de jour. Optez pour une chambre "Harbour View" sinon vous passerez à côté de quelque chose. Le personnel est adorable, et le petit déjeuner sympathique. La piscine chauffée au 23eme étage est la cerise sur le gâteau. En point négatif, je noterai une deco un peu désuète parfois, on sent que l'hôtel à un peu vieilli. Mais les prestations correspondent au prix demandé.

10/10 Excellent

philippe, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A ne pas manquer
Vue exceptionnelle et situation parfaite. Très bon hotel si ce n'est une chaussette sous le lit. La piscine est magnifique et l'appartement au 21 eme étage ideal pour les familles.
Réponse de Joleen Hurst le 9 juin 2015
Bonjour, Merci pour votre commentaire. Nous sommes ravis que notre hotel vous ait charme avec la vue, la localisation, les facilitees et l’appartement. Nous sommes desole pour la chaussette que vous avez retrouve sous le lit, avez vous contactez la reception pendant votre sejour, pour nous informer de cela? En esperent vous recevoir tres prochainement chez nous avec votre famille. Cordialement

8/10 Bien

Valerie, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien !
Chambre propre, bien insonorisée. Le 9 eme étage est encore un peu bruyant : idéalement il faut être placé aux étages au-dessus. Petits dej plutôt sympas. A 5 min à pieds de l'opéra et du jardin botanique.
Réponse de Joleen Hurst le 18 déc. 2014
Thank you for your review. Kind regards, Joleen Hurst General Manager

10/10 Excellent

Chalmin, Nouvelle Caledonie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellents service et emplacement
Vue exceptionnelle.
Réponse de Joleen Hurst le 18 déc. 2014
Thank you for your review! Joleen Hurst General Manager

10/10 Excellent

Marine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vue magnifique sur la baie de Sydney
Un appartement super avec une vue magnifique sur le Harbour Bridge et l'Opéra. Toutes les commodités utiles : cuisine équipée, lave-linge et sèche-linge, très très grand lit !, 2 terrasses...

10/10 Excellent

JM

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfaitement placé et vue magnifique
Superbe séjour.Vue magnifique et infrastructures splendides (piscines).La salle de gym est un peu petite mais bon....

10/10 Excellent

Vanie

Les points forts : Propreté, personnel et service, confort de la chambre
Super hôtel
Magnifique vue, les chambres sont grandes et propres, rien à redire

10/10 Excellent

Anonymous

Les points forts : Propreté et personnel et service
Hotel bien situé pour qui veut
Hotel bien situé pour qui veut profiter des activités maritimes. C'est un hôtel que je reprendrai car il répond parfaitement à mes critères de choix comme les autres hôtels de la chaîne. J'avais loué un appartement une chambre et j'ai été très satisfaite de la propreté, de l'espace , de l'équipement , de la salle de bain avec une baignoire et une douche à part. Je le recommande.

10/10 Excellent

Anonymous

Les points forts : Propreté et personnel et service
Hôtel bien situé et calme. Accueil
Hôtel bien situé et calme. Accueil sympathique. Appartement propre avec un couchage de bonne qualité et une vue absolument fabuleuse sur le pont et l'opéra. Buffet du petit déjeuner très correct.

10/10 Excellent

Craig

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent Hotel to stay at. Location is great. Staff great to and the pool views are awesome.
Séjour de 1 nuit en avril 2024
Réponse de Tissa Wickramasuriya le 23 avr. 2024
Dear Craig,We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney and it is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tissa WickramasuriyaOperations Manager

6/10 Satisfaisant

HARISH RAJ

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
There are a few misleading descriptions about this place on the website which costed my stay dearly! Firstly and most importantly, although it has parking, IT IS ONLY FOR VALET!! Meaning, you couldn't go and park in their car park if you rented a car, where it mentions a car park is available. Parking is $75.00/day. Parking at the closeby Wilson parking was $70.00/day. Secondly, the breakfast isn't a buffet. The only items which are available for buffet are cereals and drinks, and 1 choice of breakfast which is offered from the menu. While doing the booking however, it was mentioned "Buffet Breakfast" on the Expedia site. View from the room was exceptional nonetheless.
Séjour de 5 nuits en avril 2024
Réponse de Tissa Wickramasuriya le 20 avr. 2024
Good afternoon Harish,Thank you for taking the time to tell us about your experience at The Sebel Quay West Suites Sydney. I am sorry that your experience did not meet your full expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore we appreciate you sharing your concerns.I will ask our team to review our Expedia page to ensure there is clarity in our available services , and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Tissa Wickramasuriya Operations Manager

6/10 Satisfaisant

Yaro

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Overall the hotel was good, staff were friendly and helpful. The room itself was showing its age, carpet in the room could use updating, a bit of paint bubbling along the baseboards, etc. The guest wifi SUCKED, and in this day and age there is no reason for that, they need to invest money to improve it. We probably wouldn’t stay there again because of how poorly wifi performed. Nothing more frustrating than trying to connect over and over again or getting kicked off when you’re trying to look at a restaurant menu, it’s 2024 or goodness sakes… would have given it 4 stars had it not been for the wifi issues.
Séjour de 4 nuits en avril 2024
Réponse de Tissa Wickramasuriya le 17 avr. 2024
Dear Yaro,Thank you for taking the time to tell us about your experience at The Sebel Quay West Suites Sydney. 'I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are working with our provider to taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Tissa WickramasuriyaOperations Manager

10/10 Excellent

Tenille

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Wonderful location with amazing views. Very comfortable stay in our apartment thank you
Séjour de 1 nuit en avril 2024
Réponse de Tissa Wickramasuriya le 17 avr. 2024
Dear Tenille,We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney and it is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Linda

Les points forts : Propreté et infrastructures et conditions de l’hébergement
A great view of The Rocks, harbour and the opera house. Room was spacious and had everything we needed. Nice breakfast in the restaurant.
Séjour de 4 nuits en mars 2024
Réponse de Operations Manager le 15 avr. 2024
Dear LindaWe very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Clinton

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Was great
Séjour de 5 nuits en mars 2024
Réponse de Operations Manager le 11 avr. 2024
Dear Clinton,We very much appreciate your comments regarding your stay at the Sebel Quay West Suites Sydney.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind Regards,Tissa WIckramasuriyaOperations Manager

8/10 Bien

peter

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Operations Manager le 11 avr. 2024
Dear PeterWe very much appreciate your comments regarding your stay at the Sebel Quay West Suites Sydney.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WIckramasuriyaOperations Manager

10/10 Excellent

Christopher

Séjour de 9 nuits en mars 2024
Réponse de Operations Manager le 14 avr. 2024
Dear Christopher,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

MEGUMI

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
窓からの眺めが最高です。キッチンも食洗器も洗濯機も清潔でした。週末は花火が見れました。トラブルの対応もスタッフさんが快く解決してくれました。シドニーに行くときはまたこのホテルを予約します。
Réponse de Tissa Wickramasuriya le 27 mars 2024
Dear Megumi,We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney and it is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tissa WickramasuriyaOperations Manager

8/10 Bien

Paul

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Our stay at The Sebel Quay was wonderful with the exception of a few cleanliness issues in our room. It is a 5 star property and the room had been renovated but other areas such as the pool area have not been updated yet and although enjoyable and fun, the pool does need time upkeep. The staff was super friendly and check in/out was a breeze. The servers for breakfast were exceptional and the food was amazing. Such great service and value there. The location was close to Circular Quay/Opera House/Harbour Bridge and very close to light rail transit. The area was safe and there were plenty of walkable dining options. We would stay again.
Séjour de 3 nuits en mars 2024
Réponse de Tissa Wickramasuriya le 25 mars 2024
Dear Paul,We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tissa WickramasuriyaOperations Manager

2/10 Horrible

Jason

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Stayed 3 nights at the property and experience most of the amenities that the hotel offered. One issue which resulted in a negative stay. Room was large for a family of 3 with a young child. Space to run around or relax. The living room and kitchen were very dated, but were still very clean. Kitchenette had all small wears required to cook basic meals. Pool was lovely and well maintained. Great view and a nice size. Our biggest and most frustrating challenge came from the WiFi. It continuously cut-out throughout our stay. Regardless of multiple calls to the front desk, communicating in person, and multiple conversations with the hotel's internet provider, our issue was never resolved. If you don't require internet for your trip, then this hotel is great. If you are like our family who were travelling internationally with a 3 year old, that requires internet to check into their flights, arrange transportation with a company for child seat, download movies for our flights, or general screen time, then don't stay at this property. There was absolutely no reason why this was not resolved. Best part, I had to make a local phone call to book my child seat taxi as I could not book it online. Was ultimately charged for the local call when I checked out. Although the charge was inexpensive, the fact that I had to pay was atrocious, even after one of the assistant managers knew I made the call. This is poor and inexcusable customer service.
Séjour de 3 nuits en mars 2024
Réponse de James Ferguson le 27 mars 2024
Dear Jason,Thank you for taking the time to tell us about your experience at The Sebel Quay West Suites Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are working with our provider to taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, James Ferguson, General Manager

10/10 Excellent

Maryorie

Voyage en famille avec de jeunes enfants
Les points forts : Infrastructures et conditions de l’hébergement
The valet parking was a great feature! The view was absolutely amazing of the Sydney Harbor and Opera House, the location was great and my daughter really enjoyed the pool and jacuzzi on the 23rd floor. Which had an amazing view as well.
Séjour de 2 nuits en mars 2024
Réponse de Tissa Wickramasuriya le 25 mars 2024
Dear Maryorie,We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Scott, Sunrise Beach

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very walkable to the cruise terminal. We had 4 suitcases and had no problem.
Séjour de 4 nuits en février 2024
Réponse de Tissa Wickramasuriya le 14 mars 2024
Dear Scott,We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tissa WickramasuriyaOperations Manager

8/10 Bien

Darrell

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Operations Manager le 3 mars 2024
Dear Darrell,Thank you for taking the time to tell us about your experience at The Sebel Quay West Suites Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At The Sebel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Elena

Voyage en groupe, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Spacious suite, we had the city view but it was still great and had all necessary amenities. The interior is little dated but overall good bed, kitchen, shower, etc. The staff were helpful, and the neighborhood is excellent. The onsite restaurant is actually on the second floor (had good breakfast but no alcohol during) and there is a pool area/balcony with a view of the harbor which was very nice for photos
Séjour de 2 nuits en février 2024
Réponse de Operations Manager le 22 févr. 2024
Dear Elena,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Antonnia

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Wonderful location
Séjour de 1 nuit en février 2024
Réponse de Operations Manager le 19 févr. 2024
Dear Antonnia,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything was great except the Wi-Fi was unreliable and had to reset often. Staff was very helpful and friendly. The view was incredible!
Séjour de 3 nuits en février 2024
Réponse de Operations Manager le 18 févr. 2024
Dear Michael,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Paul

Les points forts : Propreté et confort de la chambre
Sydney Breakaway
Had a nice few days in the Sebel Quay west suites Sydney. All very clean comfortable and spacious with good communication and assistance Only dislike was the king bed being two beds put together, you have a join in the middle which spoils some comfort, the bed its self was very clean and overall very comfortable, Thankyou for a nice stay.
Séjour de 3 nuits en février 2024
Réponse de Operations Manager le 18 févr. 2024
Dear Paul,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Ramandeep

Séjour de 2 nuits en janvier 2024
Réponse de Tissa Wickramasuriya le 21 mars 2024
Dear Ramandeep,We very much appreciate your feedback regarding your stay at the The Sebel Quay West Suites Sydney I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

William

Séjour de 5 nuits en janvier 2024
Réponse de Operations Manager le 6 févr. 2024
Dear William,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Dmitry, Swampscott

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very spacious and clean room
Séjour de 2 nuits en février 2024
Réponse de Operations Manager le 4 févr. 2024
Dear Dimitri,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager