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Avis sur Sofitel Sydney Darling Harbour

5 out of 5
Sofitel Sydney Darling Harbour
12 Darling Drive, Sydney, NSW

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 663 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 183 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 68 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 47 avis sur 1002." "

9,4/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

adele

Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Dulmini

Voyage en couple
Room was too small
Séjour de 1 nuit en mars 2024
Réponse de Greg Brady - General Manager le 27 mai 2024
Bonjour Dulmini, Thank you for your review. I appreciate the feedback regarding the size of your room. Should you require a larger room, I recommend booking one of our Suites for your next stay. You will have more space in the room, and a beautiful view of Darling Harbour. I hope we have the opportunity to welcome you back to the hotel again in the future. Kind regards, Greg Brady - General Manager

10/10 Excellent

Ben

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mai 2024
Réponse de Greg Brady - General Manager le 19 mai 2024
Bonjour Ben, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

4/10 Médiocre

ATAKA

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
レストラン数が少ない
Séjour de 2 nuits en mai 2024
Réponse de Greg Brady - General Manager le 10 mai 2024
Bonjour Ataka, Thank you for taking the time to review the hotel. I appreciate your feedback regarding our Restaurant. We have several dining options onsite, and we are lucky enough to be located within walking distance to a number of restaurants close by. We hope to have the opportunity to welcome you back to the hotel again in the future. Kind regards, Greg Brady - General Manager

6/10 Satisfaisant

Toshikazu

Séjour de 2 nuits en avril 2024
Réponse de Greg Brady - General Manager le 20 mai 2024
Bonjour Toshikazu, Thank you for taking the time to review the hotel. I am disappointed we have not exceeded your expectations on this occasion. I sincerely hope we have the opportunity to welcome you back to the hotel again in the future to turn your experience around. Kind regards, Greg Brady - General Manager

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed stay
Séjour de 2 nuits en avril 2024
Réponse de Greg Brady - General Manager le 22 avr. 2024
Bonjour Peter, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Johanis Thomas Wharton

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had an excellent stay at Sofitel Sydney Darling Harbour Hotel! Room was great with an amazing view. Staff were friendly and very attentive. Would definitely come back 10/10
Séjour de 3 nuits en avril 2024
Réponse de Greg Brady - General Manager le 22 avr. 2024
Bonjour Johanis Thomas, Thank you so much for your review. I am so pleased you enjoyed your stay. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Lisa

Les points forts : Propreté
Séjour de 4 nuits en avril 2024
Réponse de Greg Brady - General Manager le 22 avr. 2024
Bonjour Lisa, Thank you so much for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely clean and new hotel in a great quiet location at Darling harbour. Everything you need is available, and the buffet breakfast is fabulous, with lovely hot barista made coffee. Would stay again.
Séjour de 2 nuits en avril 2024
Réponse de Greg Brady - General Manager le 22 avr. 2024
Bonjour Elizabeth, Thank you for taking the time to review the hotel. I am thrilled you enjoyed your stay with us. We hope to see you again soon. Kind regards, Greg Brady - General Manager

8/10 Bien

Haneul

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I had rhinitis, so my nose was stuffy and I sneezed a lot, but the amenities and room conditions provided were so good
Séjour de 2 nuits en avril 2024
Réponse de Greg Brady - General Manager le 22 avr. 2024
Bonjour Haneul, Thank you for your review. I appreciate your feedback regarding the amenities and I hope you feel better soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Greg Brady - General Manager le 22 avr. 2024
Bonjour Sarah, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Courtney

Séjour de 2 nuits en avril 2024
Réponse de Greg Brady - General Manager le 10 mai 2024
Bonjour Courtney, Thank you for your review. I am so pleased you enjoyed your stay. Kind regards, Greg Brady - General Manager

10/10 Excellent

Dawn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
High end hotel
Séjour de 4 nuits en avril 2024
Réponse de Greg Brady - General Manager le 22 avr. 2024
Bonjour Dawn, Thank you for your review. I am so pleased you enjoyed your time at the hotel. Kind regards, Greg Brady - General Manager

10/10 Excellent

Yoonhye

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Nice view Good facilities Friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Greg Brady - General Manager le 22 avr. 2024
Bonjour Yoonhye, Thank you so much for your review. I am thrilled you enjoyed your stay. Kind regards, Greg Brady - General Manager

4/10 Médiocre

Syasya

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Construction happening right under the hotel made our experience really bad. We chose this hotel for 2 nights and paid for the room with the harbour view to celebrate our birthdays and anniversary. Every morning there was construction starting from 7.30 am. Would not recommend anyone to choose this place if you’re a light sleeper. Spend your money somewhere else
Séjour de 2 nuits en avril 2024
Réponse de Greg Brady - General Manager le 10 mai 2024
Bonjour Syasya, Thank you for taking the time to review the hotel. I am disappointed that we did not meet (or exceed) your expectations on this occasion. We are very lucky to be located in Sydney where there are constant enhancements being made. Sometimes there is noise from these enhancements and sometimes there is no noise at all. Because we live in such a dynamic city we are unable to advise every guest of everything that is happening around us simply because it changes daily and is beyond our control. We have included some information on our website to provide updates on the exciting changes. I am disappointed this was not communicated effectively to you during your stay. I sincerely hope we have the opportunity to welcome you back to the hotel again in the future to turn your experience around. Kind regards, Greg Brady - General Manager

8/10 Bien

Peter

Séjour de 2 nuits en avril 2024
Réponse de Greg Brady - General Manager le 10 mai 2024
Bonjour Peter, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice rooms and convenient location. Excellent breakfast. As at early April there are works taking place by the pool. Would recommend generally with one caveat- its worth noting that (unlike many other hotel chain loyalty schemes) Accor will not give loyalty points for stays booked via Expedia.
Séjour de 2 nuits en avril 2024
Réponse de Greg Brady - General Manager le 11 avr. 2024
Bonjour Sarah, Thank you for taking the time to review the hotel and thank you for your loyalty. You are correct about points allocation. We do have some exciting things happening by the pool currently. Hopefully they will be completed by your next stay. Kind regards, Greg Brady - General Manager

10/10 Excellent

Vance

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the hotel
Séjour de 3 nuits en mars 2024
Réponse de Greg Brady - General Manager le 11 avr. 2024
Bonjour Vance, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Suzanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Greg Brady - General Manager le 11 avr. 2024
Bonjour Suzanne, Thank you so much for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

VINCY

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I expected it’s a 5 star hotel but I found a few small insects in the toilet & the washbasin was clogged….. other than it’s a great hotel.
Séjour de 2 nuits en mars 2024
Réponse de Greg Brady - General Manager le 11 avr. 2024
Bonjour VINCY, Thank you for taking the time to review the hotel. I appreciate your feedback and am disappointed as this is certainly not our usual level of service. I have flagged your concerns with the relevant departments. Thank you once again and we hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Darryl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best view of Darling Harbour
Séjour de 7 nuits en mars 2024
Réponse de Greg Brady - General Manager le 11 avr. 2024
Bonjour Darryl, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

ANWAR

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good it’s in the middle of downtown
Séjour de 2 nuits en janvier 2024
Réponse de Greg Brady - General Manager le 2 avr. 2024
Bonjour Anwar, Thank you for your review. We look forward to welcoming you to the hotel again in the future. Kind regards, Greg Brady - General Manager

4/10 Médiocre

LI, Singapore

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room does not provide bottled water, and it is disappointing to use environmentally friendly reasons.Why was it provided on the day of the check in? Outdoor construction greatly affects rest.
Séjour de 6 nuits en mars 2024
Réponse de Greg Brady - General Manager le 2 avr. 2024
Bonjour LI, Thank you for your feedback. Sustainability is extremely important to the hotel which is why we have completed the Green Globe accreditation. Bottled water is available in the mini bar of each room. Should this not have been available in your mini bar, then we have not replenished the mini bar appropriately. I appreciate your feedback and have taken it to the team for further action. I hope we have the opportunity to welcome you back to the hotel again in the future to turn your experience around. Kind regards, Greg Brady - General Manager

6/10 Satisfaisant

Gina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We stayed at this hotel because of the large mall and numerous restaurants and cafes; it turned out the mall had been demolished and restaurants closed; ongoing construction every day and each taxi ride to anywhere was very expensive. Nice hotel but extremely inconvenient
Séjour de 6 nuits en mars 2024
Réponse de Greg Brady - General Manager le 2 avr. 2024
Bonjour Gina, Thank you for your feedback. Whilst Harbourside is no longer in front of the hotel, we are very lucky to be within walking distance of restaurants, bars and cafes along the wharf as well as in Darling Quarter. We are also within walking distance to a variety of shops in the CBD. I am disappointed our team did not communicate this effectively during your recent visit. I sincerely hope we have the opportunity to welcome you back to the hotel again in the near future to turn your experience around. Kind regards, Greg Brady - General Manager

6/10 Satisfaisant

MARILOU

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Greg Brady - General Manager le 2 avr. 2024
Bonjour Marilou, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

2/10 Horrible

Diana

Séjour de 3 nuits en janvier 2024
Réponse de Greg Brady - General Manager le 2 avr. 2024
Bonjour Diana, Thank you for your feedback. I am disappointed we did not meet, or exceed, your expectations on this occasion. I hope we have the opportunity to welcome you back again in the near future. Kind regards,Greg Brady - General Manager

10/10 Excellent

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Greqt
Séjour de 3 nuits en mars 2024
Réponse de Greg Brady - General Manager le 2 avr. 2024
Bonjour Alan, Thank you so much for your review. Kind regards,Greg Brady - General Manager

10/10 Excellent

Santiago

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent property. Close to everything
Séjour de 4 nuits en mars 2024
Réponse de Greg Brady - General Manager le 2 avr. 2024
Bonjour Santiago, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Luke

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome
Séjour de 2 nuits en mars 2024
Réponse de Greg Brady - General Manager le 2 avr. 2024
Bonjour Luke, Thank you for your review. Kind regards,Greg Brady - General Manager

4/10 Médiocre

Jessica

Séjour de 2 nuits en mars 2024
Réponse de Greg Brady - General Manager le 2 avr. 2024
Bonjour Jessica, Thank you for your review. I am disappointed we did exceed your expectations on this occasion. I sincerely hope we have the chance to welcome you back to the hotel again in the future to turn your experience around. Kind regards, Greg Brady - General Manager

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Greg Brady - General Manager le 2 avr. 2024
Bonjour Maria, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Patrick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome pool area and close to everything
Séjour de 2 nuits en janvier 2024
Réponse de Greg Brady - General Manager le 2 avr. 2024
Bonjour Patrick, Thank you for taking the time to review the hotel. We hope to see you again in the near future. Kind regards,Greg Brady - General Manager

10/10 Excellent

Andrea

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property of you have anything on at the ICC or have a vehicle. Ease of valley parking removes the stress of the Sydney traffic!!!!
Séjour de 3 nuits en mars 2024
Réponse de Greg Brady - General Manager le 2 avr. 2024
Bonjour Andrea, Thank you for your feedback. I am so pleased you enjoyed your stay. Kind regards,Greg Brady - General Manager

8/10 Bien

Alex

Séjour de 3 nuits en février 2024
Réponse de Greg Brady - General Manager le 2 avr. 2024
Bonjour Alex, Thank you for your review. Kind regards, Greg Brady - General Manager

2/10 Horrible

Emma

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Location was great, clean and tidy. Items from our room were taken. multiple calls and emails made to push an investigation.
Séjour de 3 nuits en février 2024
Réponse de Greg Brady - General Manager le 2 avr. 2024
Bonjour Emma, Thank you for taking the time to review the hotel. I understand you have been in contact with our team who have investigated the matter. Should you still require assistance, please feel free to contact my office. Kind regards, Greg Brady - General Manager

10/10 Excellent

Tony

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quality place in every respect.
Séjour de 3 nuits en février 2024
Réponse de Greg Brady - General Manager le 3 avr. 2024
Bonjour Tony, Thank you for your review. I am pleased you enjoyed your stay. Kind regards, Greg Brady - General Manager

8/10 Bien

Gaudioso Jr, Claremont Meadows

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 1 nuit en février 2024
Réponse de Greg Brady - General Manager le 3 avr. 2024
Bonjour Gaudioso, Thank you for your review. We hope to see you again sooon. Kind regards,Greg Brady - General Manager

10/10 Excellent

CHOONG MOK

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de Greg Brady - General Manager le 3 avr. 2024
Bonjour Choong Mok, Thank you so much for your review. I am thrilled you enjoyed your stay. Kind regards, Greg Brady - General Manager

10/10 Excellent

JIAN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location
Séjour de 4 nuits en février 2024
Réponse de Greg Brady - General Manager le 3 avr. 2024
Bonjour Jian, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful property. Modern, clean and amazing service. Location is spot on especially if attending a function at the ICC. Well done team Sofitel
Séjour de 2 nuits en février 2024
Réponse de Greg Brady - General Manager le 3 avr. 2024
Bonjour Andrea, Thank you for taking the time to review the hotel. I am so pleased you enjoyed your stay. Kind regards, Greg Brady - General Manager

8/10 Bien

Samuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Hotel. Would recommend.
Had a good Stay at the Darling Harbour Sofitel in Sydney. The staff was all excellent. The room was clean and seemed well maintained. We only used the restaurant for Breakfast but it was clean, lively, and had an excellent assortment. Bell service and Concierge were excellent and helpful. My only complaint, and a minor one is the room lighting. Sometimes fancy switches and labels become more difficult to use than old fashioned on off switches. We were confused several times trying to figure out what switches control what lights.
Séjour de 2 nuits en février 2024
Réponse de Greg Brady - General Manager le 3 avr. 2024
Bonjour Samuel, Thank you for your review. I have passed on your feedback to the team who are most pleased. Kind regards, Greg Brady - General Manager

10/10 Excellent

Egor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de Greg Brady - General Manager le 3 avr. 2024
Bonjour Egor, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property and room were beautiful. The hotel has a great location for shopping and dining.
Séjour de 2 nuits en février 2024
Réponse de Greg Brady - General Manager le 3 avr. 2024
Bonjour William, Thank you so much for your review. We hope to see you again soon.Kind regards, Greg Brady - General Manager

10/10 Excellent

Luigi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was attentive and helpful with all our queries.
Séjour de 4 nuits en janvier 2024
Réponse de Greg Brady - General Manager le 3 avr. 2024
Bonjour Luigi, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

8/10 Bien

Eileen

Les points forts : Propreté et personnel et service
Réponse de Greg Brady - General Manager le 3 avr. 2024
Bonjour Eileen, Thank you for your review. I am thrilled you enjoyed your stay. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Sang Hoon

Séjour de 4 nuits en janvier 2024
Réponse de Greg Brady - General Manager le 3 avr. 2024
Bonjour Sang Hoon, Thank you so much for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excellent

Xinbo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Light rail service is literally across the hotel, with one direction to Chinatown and another direction to fish market. On the other side of the hotel is the water front of Darling Harbour. Highly recommend
Séjour de 5 nuits en janvier 2024
Réponse de Greg Brady - General Manager le 11 avr. 2024
Bonjour Xinbo, Thank you so much for your review. We hope to see you again soon. Kind regards, Greg Brady

10/10 Excellent

Shannon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A Darling in Darling Harbour
This is a very nice lux hotel in a great location. We had no issues in our 3 night stay. The beds were super comfortable and we thoroughly enjoyed the breakfast buffet each morning. Highly recommend!
Séjour de 3 nuits en janvier 2024
Réponse de Greg Brady - General Manager le 11 avr. 2024
Bonjour Shannon, Thank you so much for your review. I am so pleased you enjoyed your stay. Kind regards, Greg Brady - General Manager

10/10 Excellent

Tony

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and safe
Séjour de 1 nuit en janvier 2024

8/10 Bien

Sara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We chose Sydney as our honeymoon destination, which in itself turned out to be a great choice. Also the Sofitel hotel and its services were generally very good. Since it was our honeymoon, we wanted a bit of luxury, so instead of a standard room, we chose a significantly more expensive luxury corner room, which was advertised with a great view of Darling Harbour. When we got to the hotel and the room, it was revealed that directly in front of the hotel and the view was a huge and loud construction site, which practically covered the entire view from the corner room. The workers started working loudly every day in the morning around 7 o'clock, which inevitably affected both our sleep and our experience. In this regard, we were very disappointed, considering that the room in question was advertised as a deluxe room with a great view, which the construction site opening out the window certainly was not. The room was not as agreed and was definitely not worth the price. This should have been mentioned on the Hotels-com website or this should have been brought out in some other way, and the room in question should not have been advertised with a view or at least at such a high price. We would not have chosen that room if we had known this. The construction site and the resulting inconvenience were also not mentioned when we checked into the hotel, and the matter was not apologized for, let alone compensated in any way, or remedial measures were taken during our stay or check-out.
Séjour de 12 nuits en janvier 2024