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Avis sur Rydges Norwest Sydney

4 out of 5
Rydges Norwest Sydney
1 Columbia Court, Norwest, NSW

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 421 avis sur 945." "
Note des voyageurs de 8 (Bien), d’après 365 avis sur 945." "
Note des voyageurs de 6 (Satisfaisant), d’après 107 avis sur 945." "
Note des voyageurs de 4 (Médiocre), d’après 35 avis sur 945." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 945." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SUPER !!!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement
Good place for business trip
Good hotel very useful and close to all corporate office. At NOVOTEL level

6/10 Satisfaisant

Allison

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room.wasnt cleaned to a high standard, broken glass provided in bathroom, phone in room was dirty, no in room movies, limited foxtel, bathroom needs updating and limited supplies in bathroom
Séjour de 1 nuit en avril 2024
Réponse de Liam Sammut - Duty Manager le 26 mai 2024
Thank you, Alison, for taking the time to review your recent stay with us. We value feedback like this, and rest assured I have shared this with our housekeeping team for further review. Thank you again for feedback like this as it identifies in which improvement is much needed.

8/10 Bien

Bron

Voyage en famille
Les points forts : Propreté et personnel et service
Great place to stay, good location. Rooms are showing their age especially the bathrooms. Brad are comfy, rooms are clean
Séjour de 1 nuit en avril 2024
Réponse de Liam Sammut - Duty Manager le 20 avr. 2024
Thank you, Bron, for taking the time to review your recent stay with us. Feedback like this is very important to us and rest assured this has been directed to the proper departments for further review. We hope to welcome you back again soon!

6/10 Satisfaisant

THARNAR, NSW

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
No microwave but staff did offer to heat or reheat anything at reception, who would do that to them? A terrible, loud sound of a fan with or without the air conditioning system on all night. There’s no way of controlling the air conditioning fan speed. No lunch. I will find somewhere else next time.
Séjour de 3 nuits en mars 2024
Réponse de Katrina T - Front Office Manager le 11 avr. 2024
Thank you for providing feedback on your most recent stay with us! I do apologize for the inconvenience you experienced throughout your stay. Our team pride themselves on creating memorable experiences for our guests however its apparent we fell short on this occasion. I have passed on your feedback to rectify the A/C however our restaurant is indeed open for All Day dining from 11:30am - 18:00pm.Thank you again for taking time to provide your feedback once again as its feedback like this we use to continuously grow and avoid similar situations like this from reoccurring.

10/10 Excellent

Arran

Séjour de 1 nuit en mars 2024
Réponse de Liam Sammut - Duty Manager le 20 avr. 2024
Thank you, Arran, for taking the time to review your recent stay with us.

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and ideally located for my meetings in Norwest Business Park
Séjour de 1 nuit en mars 2024
Réponse de Liam Sammut - Duty Manager le 27 mars 2024
Thank you, Paul, for taking the time to review your recent stay with us. It was an absolute pleasure to have you stay and we cannot wait to welcome you back again soon!

6/10 Satisfaisant

Harpreet

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Carpets and furniture was not clean.!!! Carpets need to be replaced
Séjour de 1 nuit en mars 2024
Réponse de Liam Sammut - Duty Manager le 16 mars 2024
Dear Harpreet, thank you for taking the time to review your recent stay with us. Feedback like this is crucial to us as it helps in identifying areas of improvement. Rest assured it will not go ignored and is currently being discussed closely with the proper deparments.

6/10 Satisfaisant

Elizabeth

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Liam Sammut - Duty Manager le 1 mars 2024
Dear Elizabeth, thank you for taking the time to review your recent stay at Rydges Norwest Sydney, we appreciate your feedback.

8/10 Bien

Ashok

Séjour de 2 nuits en février 2024
Réponse de Liam Sammut - Duty Manager le 27 mars 2024
Thank you, Ashok, for taking the time to review your recent stay with us.

8/10 Bien

Shaun

Voyage en famille
Les points forts : Personnel et service
The rooms are light and huge which was great but have very little in them, could easily fit microwave, more than one chair, coffee table. parking was free and easy. Location is quiet but there are plenty of good shops and restaurants a short drive away. Would recommend
Séjour de 2 nuits en février 2024
Réponse de Liam Sammut - Duty Manager le 1 mars 2024
Thank you, Shaun, for reviewing your recent stay with us. We truly appreciate your feedback and hope to welcome you back again soon!

10/10 Excellent

Sue

Séjour de 1 nuit en février 2024
Réponse de Liam Sammut - Duty Manager le 1 mars 2024
Thank you Sue for taking the time to review your recent stay with us. We are so happy to hear that you enjoyed your stay, and we cannot wait to see you again!

10/10 Excellent

Mark

Séjour de 1 nuit en janvier 2024
Réponse de Liam Sammut - Duty Manager le 27 mars 2024
Thank you, Mark, for taking the time to review your recent stay with us. We look forward to seeing you again soon.

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 6 févr. 2024
Dear Michael,Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

8/10 Bien

Greg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Séjour de 2 nuits en janvier 2024
Réponse de Mitch Plenge, Rooms Division Manager le 24 janv. 2024
Dear Greg, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

4/10 Médiocre

Eduard

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Re vamp needed, lots of maintenance issues
Séjour de 4 nuits en janvier 2024
Réponse de Mitch Plenge, Rooms Division Manager le 24 janv. 2024
Dear Eduard, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. We will be sure to work on re-vamping the hotelKind Regards,

8/10 Bien

Greg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Mitch Plenge, Rooms Division Manager le 24 janv. 2024
Dear Greg, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

8/10 Bien

Bruce

Voyage en famille
Les points forts : Propreté et personnel et service
All good,shouldn’t be advertising a laundry service where there isn’t one,then try to change extra for an outside service. Aircon vent was filthy and some PowerPoints didn’t work
Séjour de 5 nuits en janvier 2024
Réponse de Mitch Plenge, Rooms Division Manager le 14 janv. 2024
Dear Bruce, Thank you for providing us your feedback. We are sorry to hear you were not aware of our Laundry Machine on level 2, we can also provide laundering via a 3rd party for suits and business shirts etc. at their cost. We extend our apologize for the dusty vent and the PowerPoint issues, we will have our team investigate Kind Regards,

10/10 Excellent

Anand

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best locations very big outside area for entertainment.
Séjour de 6 nuits en décembre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 14 janv. 2024
Dear Anand, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. We are so delighted to see you found the location to be so perfect!Kind Regards,

2/10 Horrible

chee

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
no hot water for two nights, laundry machine broke down during all 5 nights stay very inconvenient.
Séjour de 5 nuits en décembre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 14 janv. 2024
Dear Chee, Thank you for providing us with your feedback. We are deeply sorry for the emergency hot water issues that occurred, this has since been rectified. We apologize for the laundry machine, this was broken by a guest during the Xmas/New year period and was unable to be replaced within your time with us.Kind Regards,

10/10 Excellent

Anna

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Love the facilities.
Séjour de 4 nuits en décembre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 14 janv. 2024
Dear Anna, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

4/10 Médiocre

Damien

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
On first impression, the hotel wasn’t too bad, but…night one we wanted room service but were told there wasn’t anyone to bring it too our room. Even us asking to collect and take it to our room ourselves resulted in head scratching. We also asked where the guest laundry was and were directed to the second floor. On arrival at the laundry we were greeted with an “out of service” sign on the door, which remained for the four days we were there. The fold out child’s bed was made up with bedsheets that appeared used (clean hotel sheets are flat, not crumpled). There was a noise for the entirety of the stay that sounded like masonry drilling into concrete - 24 hrs a day. Coffee/sugar not replenished each day. Cold shower water on the first night. Other than that it was good. The staff were friendly, so that was a positive. The price was cheap for Sydney, I guess you get what you pay for, even out in the suburbs.
Séjour de 4 nuits en décembre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 14 janv. 2024
Dear Damien, Thank you for taking the time to provide us your feedback. I am sorry to hear there was some confusion about taking food to your room, we unfortunately had room service closed during your stay - but the team was able to allow self collection. Our laundry machine unfortunately was broken by a guest, a replacement did not arrive during your stay i do apologize. I assure you all our sheets are cleaned, i do apologize there were some creases. We will need to investigate the noise issue, there is no construction going on nor 24hrs a day. We are deeply sorry for the hot water issues that occurred, our external contractor has rectified this Kind Regards,

10/10 Excellent

Steven

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and to the point. Spacious with all amenities
Séjour de 1 nuit en décembre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 14 janv. 2024
Dear Steven, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

2/10 Horrible

Daniel

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible Place
It was awful. The tv didn’t work, they charged us an extra $50 to have a roll out bed put in the room for our daughter after we booked for 3, and $25 on top for parking. Outside and not secured. Do NOT stay here - very expensive and not worth it
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 2 janv. 2024
Hi Daniel, We are so sorry to hear about the issues during your stay.Bookings for 3 adults in a king room would provide a rollaway to be included, although when a child is the 3rd person in a king room, this is not included. Our rates are extremely competitive, our parking is covered by extensive CCTV and we DO NOT charge for parking, I can not see any charge of 25 on your bill. Kind Regards,

8/10 Bien

PETER

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All round good facility.
Séjour de 1 nuit en décembre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 2 janv. 2024
Dear Peter, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

6/10 Satisfaisant

Pip

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The property is aged and poorly maintained. Not what I expected from Rydges.
Séjour de 1 nuit en décembre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 2 janv. 2024
Dear Pip, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Sorry to hear you found the hotel to not be what you expected. We have our team constantly seeking to improve areas of the hotel and ensure it is well maintained. Kind Regards,

10/10 Excellent

Allan Bartholin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 21 déc. 2023
Dear Allan, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

8/10 Bien

Melanie

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 14 déc. 2023
Dear Melanie, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

6/10 Satisfaisant

Usha, Stockton

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 9 nuits en novembre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 14 déc. 2023
Dear Usha, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

4/10 Médiocre

David

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Old, run down and understaffed
Séjour de 1 nuit en novembre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 14 déc. 2023
Dear David,Thank you for taking the time to provide us with your feedback, it is greatly appreciated. We are always improving our hotel to ensure it maintains a fresh look, we have an abundance of fantastic staff ready to assist!Kind Regards,

8/10 Bien

Ricardo

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Family short break
The staff are very friendly and the kids are love the food at the restaurant. It's pleasant stayed.
Séjour de 3 nuits en octobre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 15 nov. 2023
Dear Ricardo, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. It is fantastic to see you had such a great experience with us, and our staff delivered quality hospitality for youKind Regards,

10/10 Excellent

Ellen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 15 nov. 2023
Dear Ellen, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

8/10 Bien

Madeline

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Could hear next door taps and water pipes!
Séjour de 2 nuits en octobre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 15 nov. 2023
Dear Madeline, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. So sorry to hear about the issues with the taps & water pipe noise, we will have our technician investigate this Kind Regards,

8/10 Bien

Jason

Séjour de 1 nuit en octobre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 15 nov. 2023
Dear Jason, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

10/10 Excellent

Fiona

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
we have stayed there twice now . love the location and the staff are very friendly
Séjour de 2 nuits en septembre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 15 oct. 2023
Dear Fiona, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

10/10 Excellent

Harmandeep

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en septembre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 15 oct. 2023
Dear Harmandeep, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

10/10 Excellent

Maria, Annerley

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I am disappointed with the decay of this hotel since 2016. Dirty walls, furniture and room patios & patio furniture. No minibar - you have to call in for minibar options. This tells me that the Chinese tour groups, I have seen there are causing issues that all have to suffer from. The breakfast is missing many items that were there in 2016. In general, I get the idea that the owners don't want to spend on keeping the hotel in good condition as there are MANY maintenance issues. This is sad as I can see that the staff is doing their best with what they have. We had to change rooms as the first room had a bed so low that only an Asian could get on it. The carpet had various messes on it caused by people spilling drinks on it. The room was only artificially clean. Dirty skirtings etc. In general, I noticed that furniture throughout the hotel isn't wiped down and cleaned.
Séjour de 1 nuit en septembre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 15 oct. 2023
Dear Maria, So sorry to hear you had some issues during your stay. The hotel has aged since 2016, over the last 7 years we have welcomed hundreds of thousands of guests. We continue to work tirelessly to continue our hotels standards and updated offerings. Our minibar is still available, via request. Our tour groups, from many different countries, all stay with out issues or troubles, not sure what you mean by 'suffering' from the issues they cause. Our beds are Rydges Dream beds, that are standard across our hotel. We will be sure to have our engineering and housekeeping team attend the room to ensure everything is in top not condition, i apologize again for the issuesKind Regards,

8/10 Bien

Rose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en septembre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 15 oct. 2023
Dear Rose, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

10/10 Excellent

Luke

Séjour de 1 nuit en septembre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 15 oct. 2023
Dear Luke, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

10/10 Excellent

Maria, Annerley

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast has slipped in veriety since 2016. Need extra coffee station. Pastries were short. Smoothie maker missing.
Séjour de 1 nuit en septembre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 15 oct. 2023
Dear Maria, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Plenty of things have changed in the last 7 years, especially post pandemic. We are working on improving our offerings, with already such a large variety and offers already available. Our team works to top everything up as soon as it diminishesKind Regards,

8/10 Bien

Johnny

Voyage en couple
Les points forts : Personnel et service et équipements
Good location for what we needed. The room was slightly dated. Carpets could use a refresh and there was only lamps in the bedroom area which we didn’t like that much but overall suited us for what we needed
Séjour de 2 nuits en septembre 2023
Réponse de Mitch Plenge, Rooms Division Manager le 16 sept. 2023
Dear Johnny, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. We are so delighted to see you found the location to be so perfect!Sorry about the issues with the lighting, we will improve in this area. We will also be looking to address our carpet soon too!Kind Regards,

8/10 Bien

Brendon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Handy location
Séjour de 1 nuit en août 2023
Réponse de Mitch Plenge, Rooms Division Manager le 16 sept. 2023
Dear Brendon, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. We are so delighted to see you found the location to be so perfect!Kind Regards

8/10 Bien

henry

Séjour de 2 nuits en août 2023
Réponse de Mitch Plenge, Rooms Division Manager le 15 oct. 2023
Dear Henry, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

10/10 Excellent

Michelle

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and welcoming
Séjour de 2 nuits en août 2023
Réponse de Mitch Plenge, Rooms Division Manager le 16 sept. 2023
Dear Michelle,Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

10/10 Excellent

Tim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, great service at check in and out. Very accomodating
Séjour de 1 nuit en août 2023
Réponse de Mitch Plenge, Rooms Division Manager le 24 août 2023
Dear Tim, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. It is fantastic to see you had such a great experience with us, and our staff delivered quality hospitality for youKind Regards,

10/10 Excellent

Tracy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would stay again
Séjour de 1 nuit en août 2023
Réponse de Mitch Plenge, Rooms Division Manager le 24 août 2023
Dear Tracy, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. We look forward to welcoming you back again soon!

10/10 Excellent

Michael

Séjour de 1 nuit en août 2023
Réponse de Mitch Plenge, Rooms Division Manager le 16 août 2023
Dear Michael, Thank you for taking the time to provide us with your feedback, it is greatly appreciated.Kind Regards,

10/10 Excellent

shane

Séjour de 2 nuits en août 2023
Réponse de Mitch Plenge, Rooms Division Manager le 10 août 2023
Dear Shane, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

4/10 Médiocre

Linda

Séjour de 1 nuit en août 2023
Réponse de Mitch Plenge, Rooms Division Manager le 10 août 2023
Dear Linda, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

8/10 Bien

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were very friendly, facilities clean. Unfortunately our room was close to the lifts and we could hear them being used on/off during the night. Otherwise great facilities and we’d stay here again
Séjour de 2 nuits en juillet 2023
Réponse de Mitch Plenge, Rooms Division Manager le 10 août 2023
Dear Helen, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. So sorry about the issues with the lift, please let the team know next time to allocate you further away!Kind Regards,