Piscine extérieure

Avis sur Punthill Norwest

3.5 out of 5
Punthill Norwest
22 Brookhollow Avenue, Norwest Business Park, Norwest, NSW

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 790 avis sur 1284." "
Note des voyageurs de 8 (Bien), d’après 388 avis sur 1284." "
Note des voyageurs de 6 (Satisfaisant), d’après 66 avis sur 1284." "
Note des voyageurs de 4 (Médiocre), d’après 31 avis sur 1284." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 1284." "

9,2/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Nicole

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Hidden away, this modern apartment provides all the mod cons. Great location. Fab facilities. Highly recommend.
Séjour de 2 nuits en avril 2024
Réponse de Kosala - Super host le 25 avr. 2024
Hi Nicole,Thank you for your brilliant feedback! We are very delighted to know that your stay with us was a pleasant and enjoyable one. We look forward to welcoming back in the near future.

10/10 Excellent

Nicky

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Awesome place to stay, communication was excellent. Handy to everything we needed.
Séjour de 2 nuits en mars 2024
Réponse de Kosala Silva le 4 avr. 2024
HI Nicky,We very much appreciate your comments regarding your stay at the Punthill Norwest. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to your next stay with us!

10/10 Excellent

Christine

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location for a Day on the Green concert.
Séjour de 1 nuit en mars 2024
Réponse de Christina- Punthill Norwest Team le 8 mars 2024
Hi Christine,Thank you for staying with Punthill Norwest. We are pleased to hear that you enjoyed your stay.We appreciate you taking time out to share your review and we look forward to welcoming you back. Kind regards,Punthill Norwest Team.

8/10 Bien

Richard

Les points forts : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Christina- Assistant Hotel Mngr, Punthill Norwest le 31 janv. 2024
Hi Richard,Thank you for staying with Punthill Norwest.We look forward to welcoming you back.Kind regards,Punthill Norwest Team.

4/10 Médiocre

Michelle

Les points forts : Confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Nick - Super Host, Punthill Norwest Team le 31 janv. 2024
Hi Nick,Thank you for staying with Punthill Norwest.We look forward to welcoming you back.Kind regards,Punthill Norwest Team.

8/10 Bien

Markus

Voyage en famille
Séjour de 2 nuits en janvier 2024
Réponse de Nick - Super Host, Punthill Norwest Team le 23 janv. 2024
Hi Markus,Thank you for staying with Punthill Norwest.We appreciate you taking time out to review us and we look forward to welcoming you back.

10/10 Excellent

Heath

Voyage en famille
Les points forts : Propreté et confort de la chambre
Nice place to stay
It was a great place to stay, the family enjoyed it for the time we were there. Positioning of the pool and condition was a bit weird, as out the back and away from the hotel. Was perfect apart from that.
Séjour de 5 nuits en janvier 2024
Réponse de Nick - Super Host, Punthill Norwest Team le 23 janv. 2024
Hi HeathThank you for staying with Punthill Norwest. We are pleased to hear that you We appreciate you taking time out to survey us and we look forward to welcoming you back.

8/10 Bien

Erin

Voyage en famille
We had a very nice experience at Punthill. Staff were friendly and apartment was nice and clean.
Séjour de 5 nuits en janvier 2024
Réponse de Nick - Super Host, Punthill Norwest Team le 23 janv. 2024
Hi Erin,Thank you for staying with Punthill Norwest.We appreciate you taking time out to review us and we look forward to welcoming you back.

8/10 Bien

Steve

Séjour de 4 nuits en décembre 2023
Réponse de Nick, Superhost - Punthill Norwest Team le 16 janv. 2024
Hi Steve,Thank you so much for taking the time out and reviewing us. We truly appreciate it. We are glad to hear that you enjoyed your stay with us. If you do come across any issues in your future bookings please do not hesitate to see one of our friendly staffs at reception.Kind RegardsPunthill Norwest Team

4/10 Médiocre

Jiries

Les points faibles : Propreté et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Nick - Super Host, Punthill Norwest Team le 23 janv. 2024
Hi Jiries,Thank you for staying with Punthill Norwest.We thank you for taking time out to review us and we look forward to hosting you again.

8/10 Bien

Emlyn

Les points forts : Propreté
Séjour de 4 nuits en décembre 2023
Réponse de Nick, Superhost - Punthill Norwest Team le 28 déc. 2023
Hi Emlyn,We appreciate you for taking your time to give us feedback on your stay.We look forwards to welcoming you back.Kind Regards

10/10 Excellent

Robyn

Voyage en famille
Les points forts : Propreté et confort de la chambre
Convenient
2nd time staying here. Convenient for all our needs
Séjour de 1 nuit en décembre 2023
Réponse de Nick, Superhost - Punthill Norwest Team le 28 déc. 2023
Hi Robyn,We appreciate your feedback.We look forwards to welcoming you back.Kind Regards

8/10 Bien

Mark

Séjour de 3 nuits en décembre 2023
Réponse de Nick, Superhost - Punthill Norwest Team le 21 déc. 2023
Hi Mark,Thank you for staying with Punthill Norwest.We hope you had a lovely stay and we look forward to welcoming you back.Kind Regards

8/10 Bien

Dale

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great value for money.
Séjour de 1 nuit en décembre 2023
Réponse de Nick, Superhost - Punthill Norwest Team le 12 déc. 2023
Hi Dale,Thank you for staying with Punthill Norwest, we appreciate you taking time out to review us.We look forward to welcoming you back.Kind Regards

10/10 Excellent

GREG

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice room Thanks
Séjour de 1 nuit en novembre 2023
Réponse de Nick - Super Host, Punthill Norwest Team le 24 nov. 2023
Hi Nick,Thank you for staying with Punthill Norwest. We are pleased to hear that you enjoyed our rooms.We look forward to welcoming you back.Kind regards,Punthill Norwest Team

10/10 Excellent

Rhonda

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We stay at Punthill Norwest often & find the staff very friendly & professional. The rooms we have been allocated have always been clean & fresh. The beds are very comfortable.
Séjour de 2 nuits en octobre 2023
Réponse de Nick, Superhost - Punthill Norwest Team le 30 oct. 2023
Hi Rhonda, Thank you for staying with Punthill Norwest. We appreciate you taking time out to review us and we are happy to learn that you had a pleasant stay.We look forward to welcoming you back. Kind regards, Punthill Norwest Team.

10/10 Excellent

Armando, Chicago

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 7 nuits en septembre 2023
Réponse de Nick - Super Host, Punthill Norwest Team le 17 oct. 2023
Hi Armando,Thank you for staying with Punthill Norwest.We look forward to welcoming you back in the near future.Kind regards,Punthill Norwest Team

6/10 Satisfaisant

Peta

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Great location. Good size apartment BUT shower flooded bathroom floor. Had to mop up floor myself so I didn't slip while at basin. Daily cleaning in main area not good. Food from previous occupant in kitchen area.
Séjour de 2 nuits en octobre 2023
Réponse de Nick - Super Host, Punthill Norwest Team le 6 oct. 2023
Hi PetaThank you for staying with Punthill Norwest. We appreciate your feedback on maintenance concern.We look forward to welcoming you back.Kind regards,Punthill Norwest Team

8/10 Bien

Helen

Séjour de 2 nuits en septembre 2023
Réponse de Nick - Super Host, Punthill Norwest Team le 27 sept. 2023
Hi Helen,Thank you for staying with Punthill Norwest. We appreciate your feedback & look forward to welcoming you back.Kind regards, Punthill Norwest Team.

8/10 Bien

Karen

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The room was nice and clean. Unfortunately, for a self contained appt, there was no sharp knife or chopping board to prepare meals. These were supplied once requested.
Séjour de 1 nuit en septembre 2023
Réponse de Nick - Super Host, Punthill Norwest Team le 13 sept. 2023
Hi Karen,Thank you for staying with Punthill Norwest. We appreciate your feedback and thank you for taking time out to review us. We look forward to welcoming you back.

10/10 Excellent

Sue

Séjour de 7 nuits en septembre 2023
Réponse de Nick - Super Host, Punthill Norwest Team le 3 oct. 2023
Hi Sue,Thank you for staying with Punthill Norwest.We appreciate you taking time out to review us. We look forward to welcoming you back.Kind regards,Punthill Norwest Team.

8/10 Bien

Rhonda

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
We have stayed at this property several times this time we were very happy that the room was nice & clean. The beds are always comfortable & mostly the rooms are lovely & quiet. At times there can be some building noise as they are doing renovations. Enjoyed this stay.
Séjour de 7 nuits en septembre 2023
Réponse de Christina- AHM, Punthill Norwest le 11 sept. 2023
Hi Rhonda,Thank you for staying with Punthill Norwest. We are pleased you had a wonderful stay with us.Kind regards,Punthill Norwest Team.

10/10 Excellent

Narelle

Les points forts : Propreté et confort de la chambre
Good location for our trip. Hotel clean & tidy. Felt ripped off with daily parking when there was ample undercover parking provided for the building. If we stayed there again definitely wouldn’t pay an extra $75 for 3 nights parking.
Séjour de 3 nuits en août 2023
Réponse de Christina- AHM, Punthill Norwest le 11 sept. 2023
Hi Narelle,Thank you for staying with Punthill Norwest. We are pleased you had a wonderful stay with us. Please note that the visitors parking is not for Hotel guests. We appreciate you taking time out to review usKind regards,Punthill Norwest Team.

8/10 Bien

Velimir

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location for wedding we attended, plenty of restaurants and shops around the area also a couple of hotels, good walking area. Room was clean and spacious
Séjour de 3 nuits en août 2023
Réponse de Christina- AHM, Punthill Norwest le 11 sept. 2023
Hi Velimir,Thank you for staying with Punthill Norwest. We are pleased you had a wonderful stay with us.Kind regards,Punthill Norwest Team.

10/10 Excellent

Mun See

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice and quiet and seems very new
Séjour de 3 nuits en août 2023
Réponse de Nick P | Super Host, Punthill Norwest le 29 août 2023
Hi Mun See,Thank you for staying with Punthill Norwest.We appreciate your review & looking forward to welcoming you back.

10/10 Excellent

Annie

Les points forts : Propreté et confort de la chambre
Nice getaway hotel
Good price and nice room facilities. It’s too cold to use the pool and the gym is super small.
Séjour de 2 nuits en août 2023
Réponse de Nick P | Super Host, Punthill Norwest le 29 août 2023
Hi Annie,Thank you for staying with Punthill Norwest.We appreciate your review & looking forward to welcoming you back.

10/10 Excellent

Janette

Les points forts : Propreté et confort de la chambre
Great accommodation
Comfortable bed, clean apartment and handy kitchen facilities. Friendly staff and convenient to railway station.
Séjour de 1 nuit en août 2023
Réponse de Nick P | Super Host, Punthill Norwest le 29 août 2023
Hi Janette,Thank you for staying with Punthill Norwest.We appreciate your review & looking forward to welcoming you back.

10/10 Excellent

Fritz

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
overall experience was nice
Séjour de 4 nuits en août 2023
Réponse de Christina- AHM, Punthill Norwest le 1 sept. 2023
Hi Fritz,Thank you for staying with Punthill Norwest. We appreciate your review and look forward to welcoming you back.Kind regards,Punthill Norwest Team

10/10 Excellent

Chris

Les points forts : Propreté
Al round nice
Séjour de 1 nuit en août 2023
Réponse de Christina - AHM, Punthill Norwest Team le 29 août 2023
Hi Chris,Thank you for staying with Punthill Norwest.We appreciate your review & looking forward to welcoming you back.

10/10 Excellent

Josh

Séjour de 1 nuit en juillet 2023
Réponse de Christina - AHM, Punthill Norwest Team le 29 août 2023
Hi Jose,Thank you for staying with Punthill Norwest.We appreciate your review & looking forward to welcoming you back.

10/10 Excellent

Gerald

Les points forts : Propreté et confort de la chambre
A fantastic place. Close to the grocery store!
Séjour de 6 nuits en juin 2023
Réponse de Christina- AHM, Punthill Norwest le 16 juil. 2023
Hi Gerald,Thank you for staying with us. We are pleased you liked our location & hotel. We appreciate your generous review and we look forward to welcoming you back. Kind regards.

10/10 Excellent

Jose

Séjour de 5 nuits en juillet 2023
Réponse de Christina - AHM, Punthill Norwest Team le 29 août 2023
Hi Jose,Thank you for staying with Punthill Norwest.We appreciate your review & looking forward to welcoming you back.

10/10 Excellent

Jiaxin Cheryl

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Walkable to Hillsong Church. Rooms and lobby are very modern and clean. Reception ladies were also very friendly and accomodating when we had to leave our luggages there for a couple of hours. Interesting thing happened on one of the days: we just woke up at 10am and were washing up when housekeeping knocked and wanted to come in to start cleaning. We told them to come in later. When we were getting ready to leave (at our doorway, housekeeping lady came in, and started work in a rush. Thought that it was strange that she was trying to get her job done while we were still in the room, but this was a minor thing. Out of 3 nights here, there were 2 days that we returned to the room in the evening and the dishes were left in the sink unwashed. We were genuinely unsure if we were the ones who were meant to wash them or were they part of housekeeper's duties. We would definitely wash them if there was a sponge and dishsoap. On the 3rd day, the dishes were washed when we returned to the room. :) Thank you for cleaning them! Having said that, the place is still great to stay in, and we'll be returning again when the Hillsong Conference comes around.
Séjour de 4 nuits en juillet 2023
Réponse de Christina - AHM, Punthill Norwest Team le 12 juil. 2023
Hi Jiaxin,Thank you for staying with us. Feedback provided will be shared with our relevant departments. We appreciate you reviewing us and look forward to welcoming you back,

10/10 Excellent

Suzi

Voyage en famille, Voyage en groupe
Location, staff support and comfort
Séjour de 3 nuits en juillet 2023
Réponse de Christina- Assistant Hotel Mngr, Punthill Norwest le 11 juil. 2023
Hi Suzi,Thank you for staying with us.We appreciate your generous review. We look forward to welcoming you back.Kind regards,

10/10 Excellent

REBECCA

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was well maintained, clean and tidy. Staff helpful and friendly.
Séjour de 3 nuits en juillet 2023
Réponse de Christina - AHM, Punthill Norwest Team le 7 juil. 2023
Hi Rebecca,Thank you for staying with us. We appreciate you taking time out to review us and appreciating our team and property. We look forward to welcoming you back.

4/10 Médiocre

Nicola

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2023
Réponse de Punthill Norwest Team le 7 juil. 2023
Hi Nicola,Thank you for staying with us.We appreciate your review.

10/10 Excellent

James

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en juin 2023
Réponse de Christina- Assistant Hotel Mngr, Punthill Norwest le 28 juin 2023
Hi James,Thank you for staying with us. We appreciate your generous feedback.

8/10 Bien

David

Les points forts : Équipements et infrastructures et conditions de l’hébergement
The baseball team in the hotel were noisy playing baseball in the hallways
Séjour de 9 nuits en juin 2023
Réponse de Punthill Norwest Team le 23 juin 2023
Morning David,Thank you for booking with us. We apologies for the inconvenience caused during your stay.We appreciate you taking time out to review us.

10/10 Excellent

Sandy

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Quiet location. Great for business or extended stay due to local shop nearby and easy access
Séjour de 6 nuits en juin 2023
Réponse de Punthill Norwest Team le 13 juin 2023
Hi Sandy, Thank you for taking the time to leave us a review! I'm delighted to hear that your stay was pleasant. We hope to see you back here soon!

8/10 Bien

Mark

Séjour de 1 nuit en mai 2023
Réponse de Punthill Norwest Team le 31 mai 2023
Hi Mark, Thank you for taking the time to leave us a review. We truly appreciate it. We hope to see you back here in the near future.

10/10 Excellent

Serah

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
very nice
Réponse de Mary Anne | Super Host | Punthill Norwest le 7 juin 2023
Hi Serah,Thank you for booking with us.We are pleased you had a lovely stay & we appreciate your review.

10/10 Excellent

Todd

Les points forts : Confort de la chambre
Good but!
Regular ls. Great hotel always clean staff professional. Recent change of ownership been seamless - except the new parking fee. Avoid
Séjour de 1 nuit en mai 2023
Réponse de Naomi | Punthill Norwest le 23 mai 2023
Hi Todd,Thank you for staying with Punthill Norwest! I'm glad to hear you enjoy your experience here. Parking is an additional fee, with discounts available for longer stays. If you would like to use the street or visitor parking you are more than welcome, however it is limited. Paying for parking is the best way to guarentee your spot. We hope to see you next time as you were a pleasure!Kind Regards, Naomi Punthill Norwest

10/10 Excellent

Frederick

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very quiet and handy to the location we were at
Séjour de 1 nuit en mai 2023
Réponse de Punthill Norwest Team le 15 mai 2023
Thank you so much for taking the time out and reviewing us. We truly appreciate it. We are glad to hear that you enjoyed your stay with us. We would love to have you enjoy another stay with us again in the future, we hope to see you again soon!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Great location
Great location for Hillsong.
Séjour de 1 nuit en mai 2023
Réponse de Punthill Norwest Team le 15 mai 2023
Thank you so much for taking the time out and reviewing us. We truly appreciate it. We are glad to hear that you enjoyed your stay with us. We would love to have you enjoy another stay with us again in the future, we hope to see you again soon!

6/10 Satisfaisant

Rhonda

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
The property was a little run down but they are renovating so i am sure it will look good once it is all done. The staff that we had contact with were professional & helpful. We will stay again to see the property when it has been renovated.
Séjour de 1 nuit en mai 2023
Réponse de Mary Anne | Super Host, Punthill Norwest le 10 mai 2023
Hi Rhonda, Thank you so much. We truly appreciate your review. Yes, we are in the process of renovating and updating all rooms. We look forward to welcoming you back once all our renovations are complete.

8/10 Bien

Nicole

Séjour de 1 nuit en avril 2023
Réponse de Punthill Norwest Team le 15 mai 2023
Hi Nicole, Thank you so much for taking the time out and reviewing us. We truly appreciate it. We are glad to hear that you enjoyed your stay with us. We would love to have you enjoy another stay with us again in the future, we hope to see you again soon!

6/10 Satisfaisant

Lyndall

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rooms are just ok. Needs a good makeover. My visitor witnessed a large rat running across the floor from cafe.
Séjour de 4 nuits en avril 2023
Réponse de Naomi | Punthill Norwest le 13 avr. 2023
Hi Lyndall,Thank you for taking the time to leave a review. It is reviews like yours that allow us to see what we are doing well and where we may have missed the mark. As we operate with a new housekeeping team and a severe shortage on housekeepers feedback like this is incredibly helpful and valuable, rest assured I have passed this onto the proper departments for review. As for the rooms, since we took over the building in August, we are about to undergo major refurbishments. This is a lengthy process, however by the end we will have new beds, artwork, carpets, smart TVs and a fresh lick of paint. The cafe onsite is a privately owned business and rest assured we did inform them immediately of the rat that made its way in from the wet weather. The cafe have assured us that they are taking extra sanitary and pest control precautions, to ensure this doesn't happen again. I do apologise on their behalf that this was witnessed by your visitor.Kind RegardsNaomi Punthill Norwest

10/10 Excellent

Peter

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Friendly helpful staff... quiet location.
Séjour de 1 nuit en avril 2023
Réponse de Punthill Norwest Team le 14 avr. 2023
Hi Peter, Thank you for taking the time to review us. I'm glad to hear that you enjoyed your stay. We look forward to welcoming you back soon in the near future.

8/10 Bien

Nicholas

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2023
Réponse de Mary Anne | Super Host | Punthill Norwest le 27 avr. 2023
Hi Nicholas,Thank you for staying with us and we appreciate you taking time out to review our hotel.Kind regards,Punthill Norwest Team

8/10 Bien

Sally

Séjour de 1 nuit en mars 2023
Réponse de Mary Anne | Super Host | Punthill Norwest le 20 avr. 2023
Hi Sally,Thank you for staying with us.We appreciate your review.